Town Fair Tire

I went into Town Fair tire to switch out the run flats with a regular tire. Jim walked me through the difference between the two types of tires and what to expect by switching. He went around the car and inspected the valve stems to ensure they were loose before taking my car in. He was completely thorough and well versed in the tires I was purchasing, the benefits of an alignment, etc. Upon picking up my car, I was greeted by another associate (I wish I could remember his name). He was genuinely interested in my experience and wanted to ensure that I was pleased with the ride of the car. He also explained what happens when a car is out of alignment. Typically associated hand the report over and I might as well be reading another language. This gentleman went through the entire report and explained which side of the car was out of alignment. He explained how the car should drive now that it’s in alignment. Both associates went over the warranty that is on the tires and if I have any problems to bring it back to Town Fair. It was an overall great experience from arrival to departure. It was great.

Went in at 10:00am. to get «ONE» tire mounted and balanced on a rim, which was already off the vehicle. They told me it would be over two hours wait time. I then left with no interest in ever going back, went down the street to Sullivan Tire and they had it done in 20min.

I own a used car lot and are a regular at this Town Fair Tire. The service is always excellent and the staff is very knowledgeable. I had a special request to sway tires and wheels between two different vehicles, Tom and his staff took care of everything and said it would be ready in the morning. Everything was done just as they said it would. Very happy customer again. :)

these people did a great job for me. they went out of their way to give me an extra 5% off the very lowest price i had found on 4 michelin tires and installation. organized, on time, did a good job. thanks!

I will never go back to any Town Fair. I have purchased more than three sets of rims and tires from these backstabbers in the last ten years. The last wheel package was over $ 3,000. They failed to tell me my tires touched my control arm barely and one day many months later wham oops there goes your whole control arm, shredded tire, and brake lines. Pay them for a replacement tire because they fail to honor the warranty on originals and another $ 400 tire some employee states I should use a set of spacers as small as I can get because of all of the miles put on tires already. well since that day they refuse to rotate tires, honor anything that I paid for. Glad I paid for these rims and tires and wasted warranty etc. Such a waste. Never again. Allllllll DONE with this chain of backstabbers. I can’t get a friggin alignment anywhere but I also dont have 3,000.00 to replace tires they failed to measure properly. The only honor this place has is accepting your money.
For the record the current manager says his hands are tied, I get that it wasnt on his rotation of management. I have plenty of documentation from prior managers who sold and on e who serviced with the shredded tire. Just unreal.

I experienced great customer service on 5÷9÷15. I had a flat tire in a tire that I had just purchased in February 2015. Gregg helped me as soon as I walked in and provided excellent service. He ensured that the whole tire was replaced. He gave me an estimated wait time of an hour due to how many people where there and took my cell phone to text me when the car was done just in case we needed to go.
The waiting area has comfortable seats and free wi-​fi. My daughter was entertained by the toys and crayons.
Thirty minutes later my car was ready and it only cost me $ 23!
I am trilled with the service and highly recommend Town Fair Tire.

They are n
Masters of the bait and switch. They never have the tire in your size so they will recommend some crappy Chinese tire.

Despite a response from a customer service rep to my original post still nothing done to make it right. I tried calling and emailing the customer rep, he never responded and so nothing has been done to resolve it.

COMPLETE SCUM BAGS! I got 4 new tires beginning of August 2013 and they are already shitty tires. One went flat Saturday and they cant supposedly can’t fix it. Now I have to get another tire and pay for it. Can’t wait to see how much longer I’ll have the other tires. I will never be going back to them and never will I recommend them to anyone. The only reason why they have one star is because I had to,

Waited forever on a Monday late afternoon to even be acknowledged while a few guys were on the phone and another one or two sat around looking useless. One of the guys was polite and finally thanked me for waiting but unfortunately he wasn’t the one who ended up helping me. In fact, no one did. I left deeply unsatisfied.
With snow accumulating in New England before winter has officially begun and only owning a single vehicle without four wheel drive, naturally I’m going to be looking for the best winter tire, or at least, high performance all weather tire. Upon expressing this to the salesman, and that I was willing to pay a premium for the right tire, he informed me that they DO NOT STOCK winter or snow tires but that they must be ordered. In December? In New England? I don’t get it.
I listened to his recommendations about Yokohamas and Bridgestones but I came in wanting Nokians, which they do not carry or order. The next on my list were very specific Continentals or Generals… none of which were options either. Absolutely if you are not at all informed about what kind of tires are best for your vehicle or if you simply want the cheapest possible tire while sacrificing every other aspect of customer service, then this is your place.
I was most disappointed because I’d had a decent enough experience at the Hyannis location a few years back and perhaps I held these guys to that higher standard. I felt rushed and unimportant to them. And tires are a huge purchase which deserves more time and effort than this particular salesperson put in.

Seems like they aren’t to eager to help u out like a month ago about 1700 $ in tires and rims and they made me pay to balance the new tire they put on because I already hit a pot hole and ruined a tire. Then they try charging me for the tire! I ended up baying almost 50 $ for balancing the new tire and they didnt even do a front end alignment when they put the tire on. They told me if the car started to pull to one side to bring it back and they would do the alignment but I would have to pay! Plus the new lug nuts u need a special 19 mm socket too take off the rims if u need to change them and they don’t provide that tool they told me I had to buy it with my own money so basically they are not too much help and they take as much money as they can from u!

I have never been so aggrivated and annoyed by one place in my life. I had a flat tire last week when I was in the Plymouth area. So I go to town fair tire, they said I needed all new tires.
I make the decision to invest in buying 4 new tires for $ 700. They put them on Tuesday. I should have known something wasn’t going to be right when I dropped my car off at 10AM and called at noon, they hadn’t started yet. Now finally at 5:30PM my car was ready. I go and look at the tires and to my disgust, they damaged every single rim with deep gouges. The manager comes out and says what are you talking about, I demand resolution and was told to call the 1 – 800 number… time will tell none the less.
Town Fair Tire: Overcomitt and under deliver and cheap prices for a reason

Advertised price match. Price is not matched. Deceptive in their pricing and they do not live up to their quote of price matching. Throughout the process (yes process) it was like dealing with a «used car dealer» playing a shell game or playing 3 card monte on the street. If they are that devious about a simple price match, what else are they devious and shady about?

Came in for a tire repair. Was told it would be in 3 hours. Setup to come in 3 hours l8r and still waited another TWO hours. Other customers faired worse!