Stop & Shop Supermarket

Poorer food quality than previously offered. The customer service is nonexistent. Clerks have no clue what they carry, where it is nor do they appear to care. You are on your own. The customer service desk has a few great hard working clerks, yet they are routinely understaffed and the elderly or physically challenged customer waits in line forever for food related issues, while a non stop barrage of non paying people come in to collect or send western union, which apparently takes a long time to process. It’s insane. Stop n shop is not a bank, they are in the food service industry. The western union customers appear to be their priority. I have waited upwards of 20 minutes and no one calls for backup. Strange place. Have never witnessed a manager pitching in when they are swamped as I have in other stop n shops. Nor does anyone ever ask if they can help you if you seem perplexed as is customary in some other supermarkets. They come across like they don’t care. There is a great young thin guy in the deli who is outstanding and a couple young people in the customer service window who try hard and have been there for awhile, yet, I believe their hands are tied. Poor management in Plymouth and understaffing of customer service. Market basket is coming and closer to my house, so by by S n S. They are known for fantastic customer service!!! Think about it S n S. Once you lose your loyal customer base we will not be coming back. Best to fix these clitches before market basket arrives.

Went to the Stop & Shop gas station, half the pumps were broken and the employees were extremely rude and completely unhelpful.
Go somewhere else.

Go to Wal-​Mart instead, same selections, slightly cheaper. Every single item here is the same exact item you will find elsewhere, but with a bigger price tag. If you’re the kind of person who thinks that a 2-​liter bottle of Coca Cola tastes better when it’s $ 1.69 instead of $ 1.38 then this is the place for you.
I’ve peeked into this grocery store from time to time, to take advantage of various sales that other grocery stores lacked. I worked here back in 2005, but that was a time ago, unfortunately, nothing has changed about the place. It’s a place for a teenager to get their first job, to expect outstanding service at the register is unrealistic… but if you knew how they treated their employees, you would understand why they hate their jobs.
Here, you have to pay for bags, you do not have to do this at Wal-​Mart.
Their sales clearly state things like «$ 10 for 10, must buy 10» other stores will just sell that item for $ 1 each.
If you’re between the ages of 13 and 25 you will be stalked by obvious undercover security, making your shopping experience uncomfortable.
Avoid the hot bar, the place where you can fill a styrofoam box full of recently cooked foods such as barbaque chicken, buffalo chicken, rice, wings, etc… it’s extremely expensive as it has to be weighed, and the last time I was there it was $ 8 a pound. That was the price almost ten years ago, everything has since went up without their employments wages keeping up.
Conclusion, there’s no point in coming here unless there’s a few items for sale that you would like.

I’ve been in enough Stop & Shops around the northeast to realize it’s not just the Plymouth store that’s horrible. Every single time I walk out of a Stop & Shop I regret that I shopped there. (Always my fault for being hurried and not driving the extra few miles to a better store.)
The truth is, most retail grocery stores have grown so huge in size and crushed the local stores that they’ve quickly become the great American rip-​off. The poor experience you get from Stop & Shop can be found in most of the others.
But I’m confident that Stop & Shop leads the way.
On any given day, they rarely have enough help or cashiers to take care of the lines of customers. And the lazy teens watching me scan my own items (goodbye customer service) aren’t even thinking about lending me a hand and, perhaps, bag a few items for me?
At what point do they ask us to get our own groceries from the loading dock before scanning, ringing and bagging them myself?

The supermarket business is falling more and more in most places ive been, ive never had to encounter a place where the teenagers that work their talk continuously and ignoring you when having to ask a question. I asked an easy question not long ago to a young girl that was to busy playing facebook on her phone (could see farmville) where the soups were kept. She did not even LOOK UP, she just kept looking at the device and pointed outwards, NOT even in the right direction. The food you can have a hard time not finding rot in it if your in vegetables and fruits. The worst is the cash registers, you find that the cashiers are not very pleased to see you, Its half and half if i get a hello or not, I mostly dont hear how much i have to pay at the end, sometimes i get rushed along when im trying to go threw the debit steps on their pad, but the machine is taking forever not me; with comments like” you hit the yes key, the yesss key.” «I know the screen is not up yet… «. If you can get out of the store with just this your doing okay. Even worse is when the cahsiers are talking nonstop to the cashier next to them or to the bag person. I kept trying to talk to a cashiera month ago and the bag boy was hitting on the girl, i couldnt get a word in to pay for my things. If your on a time limit to buy groceries try another store, or you may just end up leaving your things at the register and leaving after all your time spent.

Subpar shopping experience EVERY time. I can’t remember the last time I shopped here and didn’t end up home with something that was rancid, bad or infested. Literally, every shopping experience ends with either raspberries with mold int he middle, bad meat, rice with bugs, something. I didn’t know one store could have so many problems. I now drive 30 miles to Whole Foods in Hingham to buy food that isn’t gross. I reserve S&S for majorly packaged foods that don’t rely on expiration dates or freshness.
The store is however clean and well lit and organized. People are young and typically cussing or babbling to each other then entire time you check out, but I have come not to expect much from this store.