Salon International

BUYER BEWARE… I tried using a groupon for this salon but they would not honor it because I was not a new client. Even though I hadn’t been there in over 9 months and even though the groupon stated «new clients or ones that haven’t been there in 6 months» they told me that I didn’t qualify. Talk about false advertising! Apparently they are so preoccupied with trying to gain new business that they don’t have any interest in retaining business. Too bad… I’ll find another place that does.

I got my haircut here recently. My haircut was not bad but not good. The part that was irritating to me was that my stylist complained to me about all her personal problems divorce, house/​car trouble the whole time. This is the first time I have ever been there and I was looking for a relaxing experience. I didn’t pay to listen to someone else’s problems. After I got home I felt like maybe she was trying to get me to feel bad for her to tip her better which in a way worked. A weird experience overall and definitely won’t be back.

So, here’s the deal. I buy a lot of Groupons, so in terms of salons… it’s safe to say I’ve been around the block. I have had some crappy experiences, some mediocre, and a couple great ones.
My intial impression of Salon International was wonderful, my stylist was sweet and seemed to understand exactly what I wanted. Or so I thought. In any case, I always come with a picture. The picture I showed her was of a dark brown hair color, with caramel underneath. I came in with some seriously grown out partial highlights on the underside of my hair. I wanted more highlights like this because it doesn’t show when they grow out. Which is what I communicated to the stylist. I ended up with platinum highlights, all over. Many of the them, on top of my head. Furthermore, I have this pet peeve, that if the highlight isn’t right at my root (or as close as humanely possbile), I think it looks grown out and ugly. Overall, it wasn’t terrible, but definitely not what I wanted.
When I voiced that I wasn’t happy, the stylist’s demeanor changed completely. She could not wait to get me out of there. I didn’t want to be a pain, so I told her it was fine and was just going to leave. She said she could fix it in 15 minutes. So, I agreed. She toned my hair in to a darker shade, but then decided to leave me at the sink for 40 minutes. During this time, she took on her next client. Then she came over, picked through my hair, and asked one of the other stylists to rinse my hair out. This other stylist proceeded to rinse my hair and leave me at the sink, presumably for my original stylist to get me and dry my hair.
However, after waiting another 15 minutes, this didn’t happen. So I got up, walked right past the stylist and looked her in the eyes. She did not say one word to me.
At the front desk, they also ignored the fact that my hair was DRIPPING WET as I was leaving their salon in November. Oh, and at least one of the owners was there witnessing the whole ordeal. Didn’t seem to care, at all.
My hair looks alright, the light blonde is gone. However, nothing about the cut or color was special. In fact, when I came in to work today, no one even noticed a difference.
Am I going back, especially for a full price experience?
Never.

I’ve been going to this Salon for a decade and am very happy. I’ve had two different stylists in that time, and currently Jenny is my stylist — she’s amazing! The salon is in a really cute part of town in Old Village Plymouth and is nicely appointed inside with a beverage bar and charming loft area. Everyone is always friendly and I feel the prices are very reasonable. Also, they are one of the few salons that carry the Moroccan Oil line of products, which I love.