Enterprise Rent-A-Car

I usually have such a great experience with this particular location but not this time. Per usual when I picked up the vehicle the staff was friendly and efficient. However when I was taken to my rental with one of the staff, I was in total shock. The car that was chosen for me was banged up and dirty inside and out. I brought to the staffs attention before signing the car out why was the car so dirty and he stated that «it looks like someone threw coffee on it.» Not once did he offer to have the car cleaned or for me to receive another car. I would have complained to management at that time but I was in a hurry. When we returned the car, the front desk staff asked «how did we enjoy the car?» At the time we told him that the car was extremely dirty inside and out and we were a bit disappointed at the reaction we received. He stood there and kept going on with the checkout process, still ignoring my complaint. This was the first time I had received such horrible customer service from this location and as I said before, I have rented from them many, many times with no problems. But this experience makes me feel like my business is not wanted and I should frequent another location. To top it off, the car was so basic it didn’t even have satellite radio. This is unheard of for a 2015 – 2016 vehicle. I usually do not write reviews, but I felt this time warranted one… just an awful experience.

I use this location for both business and personal rentals. They are very professional, easy to work with, and very loyal to their customers. They have always been able to get the cars that I need (even larger vehicles at the last minute when I messed up my online reservation). I wouldn’t use anyone else!

Outstanding service. Good value. Great employees. They really go the distances in making sure your are completely satisfied

The cars I have been renting these days are filthy on the inside. Not vacuumed properly, sticky shifters and steering wheels, etc. Upgrades are not available most of the time, even if you have a coupon. 2 stars because of a couple of employees (both ladies) who were great to work with.
Go to the airport location if you can. Lot of choices, free upgrades, lesser waiting, etc.

This place used to be great. Then they had a change in management sometime over the year and it went to hell. Three bad experiences in September (3? Why didn’t I learn my lesson the first or second time) have led me to swear off this place.
I loyally rented from this outlet (and the one in Canton before that when it existed across from Mettetal airport) for 7 years during football season or when I’d need a van to see grandma. Everything was great. I used to even bring them donuts at Christmas time.
I pay with a debit card. Well, they’d want a $ 250 deposit. No problem, really. Life was good, my car class (or better) was always waiting for me.
On Sept 10, I went to pick up my car as usual. To rent a car with a debit card, not only did they want the deposit, but when I went to pick it up they wanted a copy of my most recent DTE bill, Cable bill, Pay Stub, and auto insurance. Well, I carry my proof of insurance, but who carries their pay stub or DTE bill with them? I didn’t recognize any of these new folks in there and I said WTH? Then they looked and saw how many times I rented the previous year and said well, okay… but then made me fill out a form with my employment history, name address and phone number of three references, basically everything but my 8^th grade Algebra teacher’s home phone number. I filled it out about half way and took off
On Sept 17, this scenario repeated itself… except I had the experience Javachip M mentioned. I held to my guns and eventually a got a «Standard» car (Kia Soul???) for the price of my Compact. That was the smallest standard car ever. Anyhow I returned it again, unscathed and on time.
On Sept 24 I went in there again. This time I got the DTE bill and pay stub routine from some snot-​nosed kid, and when I even went through the hassle of showing him my paystub on my iPhone, this wasn’t good enough for him and wanted me to print it out for his file (which my phone wouldn’t do). At this point I said the heck with it and walked out, and the kid seemed quite pleased.
I complained to management, completely civilly, and posted on the facebook page. My email went unreturned for a week (Sept 20 – 27), and facebook got a quick response from the social media attendant with a promise of a resolution «2 – 3 business days later, probably sooner». 3 business days later I emailed again saying no one had contacted me. Finally I get a call from a regional manager, who was very good at saying «I apologize» but obviously very poor at recognizing good, long-​term, loyal customers who never scratch/​ding/​miss tolls/​get parking tickets/​bring cars late, and was more than willing to throw my business away because he didn’t like debit cards, and apparently believed that maybe my rental-​worthiness changed over the previous 5 days since I last rented.
I posted this again to Enterprise’s Facebook page, asking about «The Enterprise Way» and is this really how a company which advertises itself as a family-​owned, family-​run business really chooses to do business?
For this post, I was banned from the Enterprise FB page and had both of my previous posts deleted. I managed to get a screen shot of one just to show there was nothing vile there.
To sum up the story, Sep 30 I rented from National and had a great experience. Oct 7 I have a rental reserved with Hertz — just around the block from the place.
If this is how this outlet and this company treats its low-​maintenance customers, well, good riddance.

My experience was 100% awful. They didn’t have the class of car I wanted, and repeatedly offered me different cars for a slight upcharge. Sure, that sounds fair.
Once I found did settle on a car, it was absolutely filthy. Save yourself the hassle and go to one of the 30 other car rental establishments, I know I will in the future.