Walmart

Literally the WORST Walmart in the the NATION!!! this Walmart needs to be shut down. Customer service is the worst! They do not care about their customers nor want to help. I’ve been here 3 time in the past 2 years and every experience has suckkkkkkeddd! They’re rude and every time if I had a receipt they would find reasons not to return it. «The box is dented» «tape is loose» etc. my advice DONT GO! And SHUT THIS PLACE DOWN!!!

Sorry too much for a single star. This is as if franchise walmart has no principle, it is controlled by managers who are far from customer service. Worst behavior and rudeness and dont care policy.
Request to walmart customer relationship — Please change managers here. Otherwise this store will never come up. Walmart has a reputed name and manager and few customer service people are the key to stores which they are not doing their job. They are spoiling your business in this location.

I will not be shopping here anytime soon. I have been shopping here with my mom since I was in elementary school and my grandma even worked at this location. The staff here now could care less about helping you.
The lines at the checkout take forever. You will be waiting longer in line than you actually took to grab your items in the store. They recently added in a self checkout stand but every time I try self checkout people cut you in line waiting, half the checkout stands are shut down and you end up taking the same amount of time as if you were to wait in line (10 – 20 minutes on a good day).
This is supposed to be a full sized Walmart but over the years I’ve seen it shrink. The garden center used to be completely full and they would use the front of the center to display large plants, sheds, grills and bicycles. They have since taken everything inside and only sell what they think is most popular. The store mainly sells clothes which takes up half the store, a small grocery section, cosmetics and tire center. Though the one time I went to their service station I was stuck at Walmart for 3 hours and never wanted to experience that again. There is a Walmart in Livermore and I believe they are building another Walmart in Pleasanton.

55 minutes in checkout line tonight. Had to throw out the ice cream. Only 3 lanes open for a crowded store. Even with lines wrapped around the store aisles, no effort was made to open another lane. I always say I’ll never go back, but they know I will so they don’t give a shit.

I had to return items I received as a gift. I had gift receipts and had to make four trips to the store. The first attempt to return took over thirty minutes. The gal was kind and had to multi task several pending issues that other employees had difficulties with from online issues to money orders. My second trip I had forgotten my gift receipts. I was told I couldn’t return because my items were over $ 20 and the items I had wasn’t in their system (meaning it wasn’t sold at their store). The customer service manager was EXTREMELY rude and had the worse bed side manners I’ve ever encountered. I was so upset I vowed to never return. On my third trip I had my gift receipt and read from a Facebook post that the neighborhood Walmart accepts returns even when items aren’t carried at the store. This was music to my ears. With my gift receipt in hand, I was again turned away and told to return at a normal Walmart, not the neighborhood Walmart in San Ramon. Finally on my fourth attempt, I had everything needed and was told I couldn’t get cash back despite the gift receipt because I was told it’s not their policy meanwhile I got cash back at my first transaction. Where’s the consistency? Apparently there are none and customers come last.
Walmart does not post their return policy. Did you know you must have a receipt? Did you know they won’t accept returns without a receipt if the item is over $ 20.00? The only information they post is that all returns must accompany a receipt and you have 90 days to return. I must be spoiled by Target.
I will never patron Walmart again. Perhaps I can overlook the unstated policy, but what I won’t tolerate is being treated poorly. With the exception of the older gal that helped me, the other employees including the customer service manager treats customers like second class citizens. I’m appalled by the treatment and regardless of the discount, I will spend more to be treated with respect and dignity. Never again.
The one star is for the first gal who helped me. I wish I remembered her name. She’s the only decent and kind person in customer service.

While this location has suffered in the past few years I think they’re starting to turn things around. I wanted to give a particular good review on what happened tonight. I was looking at clearance items and ran across a specific air purifier that I wanted to buy. Normally I don’t check prices or reviews but I happened to do it tonight. I noticed Best Buy down the street had the same unit for $ 179. Joel, a new Assistant manager happened to walk by as I’m looking at reviews and prices on my iphone. I asked him if he would match the price. Not only did he, but he was very friendly and carried the box up to the register because I have a bad shoulder. I went home having the best customer service experiences at Walmart.
Great job Joel!

It’s a walmart — enough said. You get exactly what to expect.
Showed up on Sunday for an oil change at 8 am. I was third in line and thought i’d be in an out quickly. However, it didn’t really turned out that way. First off for whatever reason, they only called in one person to work the oil lube area. Apparently they needed 2 techs. So we were all told it’d take about 3 hours to get our cars down. Mind you I was #3 in line.
Luckily, they called a tech to come to help. So the wait was shorter. Then a little over an hour I saw my car in the shop. So that looked promising. I went to the lube register to buy some of the stuff i had gotten while waiting and decided to sit by the waiting area for my car to get done. I was online reading a couple of articles when i turned around i noticed that my car was done. I was like sweet, was planning to be here for 2 – 3 hours and it got done in 1.5 hr.
Then that’s when the cashier told me that my car wasn’t done cause they didn’t have the filter… i was like wth? i was sitting right there and you knew i was there. I nice courtesy call or hey your oil change is being cancelled would have been nice… but alas, i just walked out with no oil change and felt like i had wasted my morning…

My god this place sucks. Bought a car battery online. Never received an email stating it was ready for pick up, but checked the status and it was ready. Now I’m waiting here to pick up my battery and can see it, but no cashier at the pick up has showed up for 15 MINUTES!!! I’ve asked 5 different employees to get someone. I don’t expect good service at Walmart but this is ridiculous.
Update only took 25 MINUTES after asking for a manager… not worth saving $ 15 bucks

Come on, guys — this is a Walmart. What kind of customer service did you expect?
In my opinion, they fill their role as a discount retailer very well. Things in the store are clearly labeled and well organized. Almost never encountered anything where they were out of stock, except maybe on Black Friday. There is a small grocery section with your usual fruits, meats, and cheeses, plus some frozen food.
Really that’s all you can ask for from a Walmart. But it would be nice if they could turn off the RIDICULOUSLY LOUD BEEP on the price check machines when you scan a barcode. Also, sometimes the checkout line takes awhile.

Went in a few times recently (sorry Target). Some good deals but that doesn’t really matter because you know what really matters? CUSTOMER SERVICE!
When I went back to return stuff that I bought the one guy that was working the customer service was SO SLOW.
On top of all that, the watermelon I bought was bruised.
Oh and when I went to buy school supplies it was so messy.
Honestly this Wal-​Mart is like any other, I just don’t like Wal-​Mart in general lol.

I’ve been here like 4x and they NEVER have bags. They always run out and apparently its for days. I think that is ridiculous because most people come to Walmart to buy a bulk of things yet they will not be provided any bags for it.
They have a extremely small selection of vegetables and produce. Things are always on the floor and employees are not very friendly.
Unfortunately, this is the only Walmart in the Pleasanton area.

Check and double check pricing. 2 out of 4 items that I purchased had a lower price on the shelf than at the register. When I went back and checked the prices after I purchased the items, I found that one item was in the wrong spot, and the other item was listed as a whole $ 12 lower than it rang up as, with the correct price nowhere to be found among any similar products. The reason I am giving this store three stars and not 1, is because when I went to talk to the manager, she said that their policy is to give you the price listed on the shelf, and she reimbursed me the difference. Now, the consumer just has to be savvy enough to check every item, and, if the price doesn’t ring up correctly at the register, wait while an employee goes back to verify, or wait in the customer service line to be reimbursed.

Ugh. I had to come here to get a synthetic oil change for my car. The auto services they provide is completely inferior compared to other alternatives. An oil change does not take a long time but when I dropped off my car, they told me that it would be done within an hour and a half…
Good thing I had my mom pick me up instead of waiting for my car to finish because my car wasn’t done until 7pm (closing time for auto services).
Dropped off my car at 3pm… and it finishes at 7pm? That’s 4 hours to do an oil change. Either there were too many cars, too few workers, or a combination of both.

OK, this quarter thing really bugs me. I went in there again today to buy a few items and as I handed my money to the checker, I asked her if I could get a couple of dollars back in quarters. «Nope, «she said without the slightest hint of remorse or regret, «we don’t do that any more.»
«Do what? Give customers change?» I asked.
«Sell quarters. We run out of them.» And with that, she handed me my bag and thanked me for shopping at Walmart.
I told her she was very welcome, knowing it was going to be the last time we ever see each other.

Love it or hate it, there’s no denying that Walmart has a bit of everything at competitive prices. Headquartered in Arkansas, they’re often #1 or #2 on the Fortune 500. We rarely come here since we normally like Costco and Target (though their data breach is a bit disturbing).
* The store has a good sized parking lot and seems clean for the most part. Wide aisles. Dressing rooms awkwardly located in a central location.
* They are one of the few locations that sell Blue Diamond Oven Roasted Almonds with Dark Chocolate — absolutely addictive and healthy in moderate quantities! Most stores got the wasabi and sea salt flavors but dark chocolate rules them all IMHO.
* Clothing, especially yoga and exercise gear seems cheaper here. We just loaded up from a sales in Sears at Stoneridge Mall and Walmarts regular price were lower.
* Garden section is like Home Depot’s. They have good deals on Snake Plants (natural indoor air purifier and looks cool too) but we wound up buying a little money tree.
Would definitely come back for the special almonds!

Oh gosh, Walmart seems to be a place where it’s hit or miss and the clientele seems to be interesting to boot. I generally go here to find cheaper items. This time I was trying to find yoga socks and Big Hero 6 toys. I was having a hard time to find parking as it was dark and well people seem to not want to drive well in the dark. Then it’s a complete mess inside. Though I did find my yoga socks for only $ 8! They worked for my SPX class the next day.
I try to avoid Walmart, but they do have great prices.