ValleyCare Medical Center

Worst hospital on the planet. If you want to be talked down to and belittled then this is the place for you. They don’t care about their patients and they don’t follow proper procedures. This place is disgusting. There should be an investigation on this hospital because they don’t follow proper procedures which are mandatory at other hospitals. Their employees need further training on how to care for and handle patients. Worst bedside manners. Despicable.

Constructive criticism– please improve your communications between doctors, the radiology lab and patients. The radiology dept can’t get orders from doctors in the same building, and requires the patient to bring the order with them. I think they do have computers and fax machines, but they still require you to bring a paper copy. Another improvement could be made by specifying the doctor or department when sending reminder letters– I got a generic letter that said i was due for an appointment. I had to call all of the doctors i see there to find out which one it was. The doctors are good, but the relationship between the hospital and the patient needs improvement. Most interactions with the registration desk have left me feeling as though they would rather not have to be there helping people, and i have felt very uncomfortable. I hope they will improve soon.

Being an ER they have absolutely NO sense of urgency, not the cleanest place either…

Please be sure you have stellar insurance or else ur better off seeking help online self diagnose you will die there !

Went to the ER for severe abdominal pain, diarrhea and vomiting. Initially everyone treated me nicely and with respect as a patient, however, once I told them I had MediCal as my insurance, one by one from the admit lady to the nurse to the doctor… each started treating me like dirt bag. Just because I’m majoring in the medical field does not mean I have money okay… like sorry, I’m a poor student. It disgusts me that such people exist in the healthcare field where they are suppose to care for others regardless of financial status.
Second, my doctor, Dr. Duecker is such an ignorant doctor. She only came to see me ONCE during my entire 6 hours in the ER to say that she doesn’t think anything was wrong and that was it. She doesn’t take the time to listen to your concerns NOR does she explain what is going on, potential causes of symptoms, tips for resolution, etc. The only thing she will do for you is load you up with a BUNCH on pain medications unnecessarily. Oh and did I mention, the hospital ER charges you thousands of dollars AND on top of that, Dr. Duecker herself will charge EXTRA $$$ for her crudy service.
Seriously the worse hospital experience ever! And the staff here think ValleyCare is the best hospital in the area… my ass it is. Next time I’ll go elsewhere.

I recently had surgery here. Never having been hospitalized or having surgery, to say I was scared is an understatement! From check in to check out the staff was amazing! The pre surgery staff was great and helped keeping me laughing which was a big help for me and the post surgery nursing and physical therapy staff were amazing. It’s so good to know that we have high quality care locally! Thanks you to everyone, I really appreciate the care!

This review is for the Emergency room. I fainted and busted my head open and came here. Literally every person I encountered was incredibly nice and caring. I’ve never had a better experience with any medical professional. From the front desk, to the nurses and doctor and techs, every single person was kind, personable and attentive. It blew me away. I wish I could see these people for my Primary Care because I’ve never been better taken care of.

Reviewing our local Valley Care Hospital — NICU staff mainly.
I recently gave birth to my baby girl earlier than expected. The hospital I labored/​delivered at didn’t think her Jaundice was life threatening so she got discharged however her Pediatrician thought the opposite. To treat her Jaundice, my daughter was admitted to Valley Care Hospital — NICU dept.
My review is for 2 NICU nurses — Mary Ann + Shirley.
I want to express my gratitude of a «Thank You — towards 1 of 2 NICU nurses, Mary Ann, who introduced me to using a nipple shield + how to place them on correctly + giving me 2 pairs to use and to take home. Since Mary Ann helped me, I have been able to successfully breastfeed my daughter without any problems and I thank — Mary Ann for her kind help. Mary Ann did watch me during 2 – 3 times while I latched my daughter, but once she felt confident that I could latch my daughter onto me she gave me some space, which I also thank her for and as I remember, Mary Ann was never mean to me.
I had a HUGE problem with Shirley (another nurse in the NICU) because she was unfriendly when it came to breastfeeding my daughter. Yes, I was having a difficult time latching my daughter to me however she should have been more friendly about it since I was learning how to breastfeed for the very first time. Instead, Shirley «snapped» at me a couple of times, which out of frustration I broke down and cried — feeling helpless! And, I bet Shirley stood there in front of me with a huge smile on her face — feeling VERY proud of herself, being a bully to a new mother. At the same time I was so F’in pissed off and angry towards her! Especially when my daughter cried, instead of shoving my nipple down her throat as Shirley wanted me to do, I wanted to hold her, comfort my baby to where she could latch on however Shirley didn’t let me do any of that. Whenever Shirley didn’t get HER way, she would «SNAP» at me! It was all about Shirley and what SHE wanted. Each time I went back to the NICU to breastfeed, Shirley became a bully towards me since 99% of the time she hovered over me ready to scold a misbehaving child except I was an adult, a new mother, suppose to be a happy time, but I didn’t get none of that at Valley Care hospital — NICU dept. Even after Mary Ann was so kind to teach me how to use a nipple shield, as I followed Mary Ann’s simple instruction on placing them onto my nipple, Shirley — again, being the mean bully that she was/​is started picking on me, wanting me to place them onto MY nipples HER way.

I took my father-​in-​law recently to ER because of wheezing. The ER doctor said he has pneumonia and sent him with an antibiotic and albuterol puff. They did not a chest xray, but did not do a EKG. He also had high potassium. He died of heart failure in a week. I feel that he did not get the proper diagnosis or a proper treatment from the ER. We are extremely upset with the doctor.

I just had a baby here and it was the best experience ! The nurses we’re so nice and comforting making my stay there pleasant !
My obgyn dr stone is also amazing nothing but great things to say about her as well!
I would def recommend

My child sustained an injury to her nose on Christmas Eve. We have been dissatisfied with our usual local care option and wanted to try another venue. Although the day on which we visited was a near holiday, thus reducing wait times, I can say that our interactions with staff were absolutely superior across the board. The administrator, nurse, and doctor had a knack for interacting positively with my child and they provided me with the information I required (e.g., financial, medical).
At the end of the visit, I was billed their estimated 10% fee, which was $ 200 placed onto my HSA card. I was told that the doctor’s fees will be billed separately. I’ll monitor the expenses and billing process and update my review relative venues in the future. So far, so good.

This place was coercive and shady around fees. I kept asking what the costs were and was sent into a room where the payment lady kept reassuring me that my insurance would cover it. I then get a 3k bill… Fantastic another nonethical medical center. Avoid this place.

This is a review on the hospital’s maternity and labor department:
I must say, after reading reviews online and talking to other moms, I was a little reluctant about delivering my baby here. I previously had Kaiser for all of my prenatal visits, however I ended up having to switch to valley care during my second trimester. Up until that point, I had only heard negative reviews about their maternity unit, and was also unimpressed with the hospital tour.
My labor experience though, ended up being awesome! Of course the actual giving birth part sucked, but the nursing staff and doctors were amazing! They were all extremely supportive and helpful. They didn’t force me into anything that i was uncomfortable with, and they treated me like a person, and not just a number. I had an extremely long and tiresome labor,(arrived at the hospital around 10pm after my water broke, but didn’t have the baby until Saturday 1am) and I kept thinking to myself that it was going to result in a c-​setion, since it was taking so long. But the doctor and nursing staff were determined that I could do it! I was pushing for 4 hours, and at one point I had the doctor, and about 5 nurses in there all cheering me on, telling me that I was doing a good job, and encouraging me to push harder. Honestly, without all of them cheering me on, I probably would have given up, since I was so exhausted. All in all, I’d say the staff was on point, and I would definitely feel comfortable having my next baby here.

I have severe digestive disorders that unfortunately causes me to seek medical care often. I carry a protocal letter from two specialists, and recently had a port surgically place in my chest, because it has become very difficult to access a vein when I get sick. Ive been to this hospital many times over the past several years, and usually am treated very well. However, three weeks ago, I was taken to the ER at 6:15 am. I had been there the night before, and returned because I was still not able to walk, or keep anything down due to the pain. When I returned that early morning, I was introduced to another ER doctor, by the name of Dr Howard Yoshioka. When this doctor came into my room, he was yelling at me. Accused me of lying about my medical condition, and told me he was going to call my doctor, and stormed out. A few minutes later he sent a nurse in to give me a shot for pain and anxiety, but was denied anti nausea medication. Dr. Yoshioka told me «do not return here!» My husband then took me to John Muir Hospital where I was admitted. I learned there that I had a blockage in my intestine, and spent 10 days in the hospital.
I was treated worse than a dog at Valley Care/​Stanford ER. I left there feeling like a rape victim, and terrified to seek help. Something needs to be done to be sure that no one else is treated as poorly as I was. In addition I am talking with an attorney.
The only reason I gave it two stars is because the other doctors and nurses were very kind. However, I don’t recommend seeking help there, just in case you happen to get Dr Yoshioka.

This hospital saved my life in 1992. I actually died and they brought me back. I’m very thankful for that.
But this morning my step dad passed away at this hospital so it’s bitter sweet.
The care here is great. The nurses and doctors are very good and compassionate. The food isn’t all that great but most hospitals are like that.
It’s never a good feeling when you or someone you love is very sick and in an ICU unit but I just feel like if you’re at this hospital you’re gonna be safe. As safe as one can be teetering on the brink. Death is a part of life but it always seems to hurt but at Valley care the staff showed kindness and they were accommodating to our family’s needs which was nice at this sensitive time.
You never wanna think about having to end up in such a place getting treatment or visiting someone who is but my experience with this hospital showed that I feel like you can put your trust in these people.
The hospital was clean and the bathrooms were maintained pretty well. That is always nice when you are spending long hours there.

I went there today because I lost my hearing after I shower… I was a walk in patient. The front desk lady was really helpful, she quickly collect my info and check me in right away. The doctor and nurse were super friendly and they quickly determined the wax in my ears went inside if my ear canal so they decided to wash it out. I have the wash out procedure at other hospital before. If the nurse over wash it you will feel very dizzy. Out of my surprise, the procedure went smooth and the wax came out before I feel dizzy! Both of my ears are nice and clean and I was able to hear again, big thanks to Dr Nazareno, nurse Emma, Jessica and Leaicia!
Forget to mention it– the facility is very new and clean!

My father in law passed away unexpectedly a few weeks ago while at this hospital. Since his passing they have repeatedly sent surveys to his home asking for him to take the survey rating their service. Don’t they realize that is impossible since he died under their care? Hmm… well since they didn’t take the time to check their records before sending the survey out, I’d give them a low score. It’s not only insensitive to the family, but also shows that they don’t think things through when implementing a process and the people executing the procedure don’t apply common sense.

Another 1 star review for ValleyCare! Disgusted.
I brought my daughter to their new Urgent Care center, located next to Palo Alto Medical Foundation in Dublin, last Aug 2014 when she was spiking a 105+ fever. I received two Explanation of Benefits from ValleyCare for her visit — one from the Urgent Care doctor, one from ValleyCare as a facility charge.
The Urgent Care doctor sent me a bill in the mail, which I paid immediately. I never got a bill from ValleyCare for the $ 285 facility charge (after my insurance made payments). I had a lot of medical upset and health problems last Aug & Sep, and didn’t realize ValleyCare never sent me a bill (there were also 6 other claims from Palo Alto Medical Foundation for a previous visit to her pediatrician that same day). With 8 claims in 1 day for my daughter, and 7 were paid promptly, I never noticed the missing bill from ValleyCare.
Imagine my surprise last night when I log online to view my credit report for the first time since last year, and see there’s a $ 285 collection on my credit report from ValleyCare, dated Jan 1 2015. I never received a bill from ValleyCare in those 4 months time — ever!
Long story short, after making numerous phone calls, Kim in the Billing Dept at ValleyCare said, «We actually sent this to Collections in Dec. 2014. We sent you multiple statements. You never responded.» I said, What address did you send them to? She gave me an address that we moved from *5 YEARS AGO!*
I told her I moved from that address 5 years ago. They had my correct ph# on file though, yet never once tried to call me to collect payment or verify my address???
Kim said, «Well did you give them your updated address when you brought your daughter in last Aug??» I said, «I know I gave them my ID, and my insurance cards, and the Urgent Care doctor managed to have my correct address and bill me, so I’m sure I gave it to them at some point, since your doctor had it??» All she said she could do was update my address in their system — now — that the bill has already gone to collections and affected my previously perfect credit score.
I’ve NEVER had anything go to collections, ever, and I’m disgusted that ValleyCare waited only *3* months to send this bill to Collections without ever even Calling me to try to collect payment. Had I known it was outstanding, I would have paid it ASAP, just like I do everything else. Shame on you, ValleyCare. I will never go back to this hospital unless it’s a life-​threatening emergency!

I know hospitals. I’ve seen and stayed in many for long period of times.
This visit was due to pain for my arm and wrist. The most minor of all my ailments. I knew all I needed was to be seen, verify to see if I had an infection, and then pain meds. And, that is exactly what I got. Quickly, kindly and thoroughly.
At first, I wasn’t impressed with the 20 chair waiting room. But, the check in staff were on their game and again acted professionally and with compassion.
Perhaps because of my bellowering and crying jags, I was rushed in fairly quickly. At that time, on a Friday, I was 1 of 4 patients at 7:00 pm. That quickly changed. Yet, still, I felt cared for and not forgotten.
I was in capable, compassionate hands with Dr. Smeester and I can’t forget my fabulous nurse, Patricia. She was cheery, fun and quick!
I think it was a seven hour turn around. Not bad for a Friday night, in a smallish town, upscale hospital.

I haven’t been a patient here. But my family members have usually entering through the ER. My sons, grandmother, mom, father, and husband.
I have had no reason to complain. The nurses and doctored have been attentive and kind. When I’ve asked a question or for help, we’ve gotten it.
I don’t know about the management side of the hospital but we haven’t had any problems so far.