Pleasanton Ridge Dental Group and Orthodontics

(On behalf of Faviola Rodriguez). A very happy and satisfied patient!
Hello everyone, hereby I would like to let you know that I am very happy and grateful with all the staff at Pleasanton Ridge.
I’m super impressed with their professionalism and the way they have been treating me. During my first visit, I told the doctor that I was super tired and extremely exhausted and whether you believe it or not, that was all related to my dental problems.
During my first visit, they assessed my situation and after they gave me the appropriate treatment I began living again.
During the next visit, they started working on my actual dental problems and I must really admit that Dr. Leyla Sahabe did an excellent job with my teeth, in fact, she saved some of my teeth that I was about to lose, or at least that’s what they had told me at another place; if it wasn’t for Dr. Leyla, they would have taken them out at the other place, which by the way, would have been more expensive and more painful.
Today, I can smile again, thanks to everyone at the Pleasanton Ridge. Their dental assistant explains everything to you with detail, especially Veronica Rivas, who speaks English and Spanish perfectly and she makes you feel really special and at home.
I personally give a 5 star rating to this Dental Office, and I wholeheartedly recommend the office and all its personnel to everyone in the area.
A million thanks! From Faviola Rodriguez

Great group of people! I, like most have a fear of dentists. The team here made me feel comfortable. They are a very sincere and caring when they work with patients. I would recommend them to anyone needing dental care. Thank you!

Best dentist I have ever been to! First, the office is gorgeous. Everything is very sleek and clean. Second, everything is paperless! You check in on an iPad, you sign everything on the computer, and they have TV screens at each chair so they can show you x-​rays, bills, etc… Third, everything is so efficient! I didn’t have to wait but 5 minutes to get checked in, then I went straight to x-​rays, then to the chair, got a cleaning… etc. I never had to wait for anything! Finally, the doctor and staff are incredible. Everyone is really friendly and very willing to help out. I sat with the doctor for an extra 10 minutes just asking questions and she was more than willing and able to answer every single one of them! I would not go anywhere else!

Just started Invisalign treatment with Dr. Brown. He is an amazing orthodontist and was very clear about my treatment. Martesha who works at the front is so amazing! She made it affordable for me and helped me out with a payment plan. I never thought I could afford braces! I am so excited for my new smile. Thanks so much!

I want to thank Leyla Sahabi and the entire staff for providing exceptional customer service and quality care during my recent visit. I went in to have my teeth whiten and had no idea what to expect. Each step of the procedure was explained. Everyone was friendly and took the time to get to know you. I would highly recommend this dental office to those shy about going to the dentist. At Pleasanton Ridge they take the time to make your visit enjoyable.

I’ve had a few bad experiences with dentists over the past two years and had been procrastinating going in for a checkup. The positive Unilocal reviews I read about this office gave me courage to try it out and I’m so glad I did. Dr. Nakhla and his staff put me at ease and provided excellent service. Everyone I interacted with was warm, knowledgeable, and thorough. The hygienist was gentle during the cleaning, which was a relief after my last few dental experiences. I needed a filling and was nervous when Dr. Nakhla said I didn’t need local anesthetic. But he was also gentle and quite speedy, so it was not uncomfortable at all. I give Pleasanton Ridge Dental Group and Orthodontics my highest recommendation.

Worst dental experience of my life! Liars and thieves = the best headline. Unilocal REVIEWS are also contaminated by their family and friends (see last paragraph of this review for details)!
Read the flow of this visit and you’ll quickly realize NO DENTIST in AMERICA does business this way! No one was working the front desk and the place was a ghost town from the moment I arrived. I waited as the «sign» on the counter instructed, but over loud laughing and chatter in the back room, it was clear, the office staff were all collected in back. The only other patient I saw, arrived the same time I did and looked annoyed. After almost 10 minutes in the lobby, waiting patiently with another patient, I walked to the back room to announce I was here. The gal told me, «oh, we were just getting back from lunch». Yeah, okay it’s 2:10pm, but okay.
I was left to wait another 5 minutes in the waiting room, after filling out forms, which they said they would email me when I made the appointment, but never did. I also asked for the «fee sheet» and wanted to know how much I would owe for the visit (which was a 6 month cleaning only). She told me they would go over the «fees and costs» per what I needed when I was «back there». I told her, «I’m here for the 6 month regular cleaning, that’s it. Just quote me that.» She said she couldn’t, they didn’t work that way.
Finally, Dr. John Nakhla called me out of the waiting room and took me into the xray room and had me have a seat. He called himself, «John» and was having a casual conversation about «how we do things here». I finally asked him to take a quick listen to my overall dental anthology and why I was here: «a basic cleaning, I had just had one 6 months ago, moved here from Dallas and now needed a CA dentist. I’m fine, no issues, just need the final cleaning of the year.» I asked if he wanted to grab my records from the Dallas dentist and he said «that won’t be necessary. We like to get our own xrays and pictures». I had never heard the term «pictures» before so I stopped him and asked, «What do you do here? are you the hygienist, dentist, or what?» He quickly told me he was the dentist. RED FLAG!: Why are you the dentist engaging me in a 10 min conversation before you’ve seen anything about me, you don’t have any x-​rays yet, no «pictures» and haven’t looked inside my mouth. It was even more obvious now than it was 10 min prior that this was a SALES OFFICE, NOT A DENTAL OFFICE!
PICTURES? Ah, yes, he said, «This is important when I tell people what’s wrong and they don’t see what I see so I can show them». At first I bought this explanation, but would later see how this is a tool of manipulation for the gain of a sale, not truly evidencing a problem.
He then brought in the gal who took x-​rays and yes, «Pictures». While a «cool tool» it was the first time I’ve seen such a thing.
Next stop «dental chair»! Yes, I thought, finally I can get the hygienist to start the cleaning, we were already one hour into this process. But no! He called himself «DR JOHN» now and decided he wanted to discuss my «photo shoot». REALLY!?! Okay. He proceeded to outline in PHOTO ONLY on my natural tooth, the biting surface, where I have «cracks» on two teeth. His recommendation was replacing with 2 crowns ($ 5,000 by the way!). Okay, well, I told him «show me the x-​ray». He wouldn’t. I had to ask 3 times! «Show me where those cracks are evidenced in the x-​ray!» They aren’t. He also admitted, «they aren’t on the x-​ray». These are serious recommendations and with no symptoms presenting (I have no pain, no problems) and advances to a recommendation to destroy my natural tooth for expensive and sometimes problematic crowns! I told him I wasn’t interested. He persisted. He also started to angle toward my need of a «deep cleaning protocol». At this point I was furious! I asked what time it was, pointed out I had been in the office for 1.5 hours now, and haven’t even had my cleaning! He was hesitating, telling me they needed to first prepare a «cost estimate» before they could proceed. I wanted to walk out and should have, but he knew I was upset so he quickly got my consent for a $ 10 co-​pay for a regular cleaning (What I originally wanted) and $ 30 for a floride treatment. Fine. I agreed. He said he would have the «crown proposal» ready when I checked out.
The hygienist seemed nervous and shaken when working on my teeth. Perhaps she had heard my debate with the doctor and knew I was right.
Floride treatment required 4 hours without food after application, per the manufacturer. Yet they told me 30 min! I wasted my money with their inaccurate instructions!
Unilocal REVIEWS: «Merna I» is the Dr.‘s wife. «JOHN M» is the dentist and his «friends» have posted all the positive reviews. And his staff posted a +review with my name! could go on, I’m out of space here. I reported this Dr. to my insurance, Unilocal and Consumer Affairs, etc.
NIGHTMARE!

We love the entire staff at this office. Dr. Sahabi and Dr. Brown are wonderful! We wouldn’t be able to say enough nice things about them.

Best dentist I’ve ever been to. I have had bad experiences in the past, and I fear getting worked on. The staff is great, and the Dr is a perfectionist, and does precise work, quickly, and correct the first time. I had two fillings and a partial inlay crown done in one visit. I thought for sure I’d feel miserable the following day, and I feel great. The technology used in the office is cutting edge! The treatment plans are very clear and well informed. Appointment scheduling and reminders are excellent!

This review is only on Dr Jeff Takai. After waiting 30 days for an appointment, I show up 5 minutes early, only to be told that he will not see me without a referral. I had a referral from my dentist, I just didn’t have it with me. He wouldn’t even accept my faxing it or emailing it later. I could not believe the audacity of this man. The gals in the office were visibly uncomfortable and I could see that they were embarrassed and felt bad. They were all very kind and helpful. I won’t be returning to that office for any services whatsoever.

I’ve had an appointment set for a year and I came in today and my orthodontist was not there! I drove all the way out there and no one notified me before! I mean do they really not care that much?

I really hate doctors and dentists… I was sent here for a tooth extraction by Alamo smiles. They are sister offices so plus number 1: since they are sister offices the offices are set up similar! Great for my anxiety. I felt like I’ve been there. The assistant and dentist were fantastic. I was too nervous to even catch their names. I let them know I have bad anxiety and my husband was allowed to come with me until I was knocked out. They did a fabulous job distracting me while giving me the iv. I had just the prenerves crying instead of the hysterical crying from another office not in the area that was not as accommodating. Highly recommended. They and Alamo smiles are helping me calm my anxiety. Thank you!

Everyone I interacted with here was awesome — friendly, helpful, very knowledgeable and genuinely enthusiastic about helping me with my dental needs. I really felt taken care of from the moment I made the appointment on the phone to the moment I left the office.
I was a first time patient and really liked the online check-​in and health history prompt I received via email. It was very easy for me to check in and paperless, too!
The office was light and modern, clean and inviting. I loved the entire experience so much and although I have to come back for a deep cleaning, I’m not scared. I know I can trust these professionals to lead me on the way to better dental hygiene!

Dr. John Nakhla is awesome and so is the whole dental team! It had been two years since I had been to a dentist, after getting a new job and having to get their dental insurance. My old dentist didn’t take that insurance, and it had taken me so long to find that wonderful dentist that I was really discouraged and just gave up for a while. But I finally dove back in and found Pleasanton Ridge Dental Group, one of the few well-​rated dental providers that take my current insurance, and I am SO HAPPY to have found them. Scheduling was fast and easy, and I got to fill out my dental/​medical history paperwork online before my visit!
I had full x-​rays and pictures of my teeth done yesterday, and Dr. John went over them with me. He found an old filling was deteriorating, so in addition to getting my teeth cleaned he fixed that too! In the same visit!!! I have never had that happen before; any other dentist I’ve been to has scheduled a separate appointment for extra work beyond a cleaning. It was so great to be able to get it all done in one go! It’s the next day and I can hardly tell I’ve had work done, it’s so seamless and beautiful! Nothing hurts or feels weird and everything is perfect. (Usually it takes me a few days to get used to a new filling, but not this time! It’s superb!)
Everyone in the office was kind and professional and made sure I was well-​informed and as comfortable as possible. It was a great experience start to finish, and I am so glad I found this place.

It’s really hard to find a good HMO dental care provider. I came here because I was experiencing some tooth/​gum pain and couldn’t find an HMO provider in Fremont that had more than one star. Sad, I know.
I don’t mind the extra trek out to Pleasanton if it means that I’m going to get good, reliable dental care. This place pleasantly surprised me. From start to finish, every staff member that I came into contact with was extremely welcoming, friendly, and informative.
Dr. John was knowledgeable and helpful in his assessment of my teeth. After a look at my x-​rays, he determined (thankfully) that nothing was wrong with my teeth, and that I was experiencing pain because I was coming off of recently being sick. What a relief! I was surprised that the Dr. took the time to talk to me and get to know me even after he had looked at my teeth.
I will definitely be coming back. Minus one star only because I was made to wait for a good 20 minutes from the time that the dental assistant saw me to the time the Dr. came in.
A+

I’ve been coming here since they opened their doors so I’m long overdue for giving them a well deserved 5 STAR review.
I started with Dr. B, who has since moved on, but am now working with Dr. Nakhla and Dr. Takai and a great Team of dental techs, hygienists, assistants and support staff, including Veronica, who does everything and makes sure you get all the services covered.
I especially like coming here now because I need several implants and they offer financial assistance. I qualified right in the office for Smile Generation credit and can get increases as needed.
When I made the decision to get implants, I actually went and did consults at Clear Choice and Unlimited Smiles, both in Walnut Creek.
I learned quickly the scams that can be found in the dental implant industry as well as that you don’t need to have all your teeth removed for the price of a down payment on a house.
I then came back to PRDG and had consults with both Dr. Nahkla and Dr. Takai. After very thorough exams that included completed digital and panoramic Xrays, we discussed and developed a very stable, logical and affordable treatment plan that will allow me to put in 4 implants and restore additional dental issues in my mouth over the next year.
Veronica and the doctors totally worked with me, and within my budget, and helped me secure financing to assist in the payments of my dental restoration.
I cannot tell you how much relief I have now. Not just because they do excellent dental work and that the first steps of the restoration have already brought much healing to my mouth, but for all the excellent and professional, personal treatment as a valued patient.
Thanks to everyone at PRDG for helping me smile again.

This office is no longer under Dr. B. It is now being ran by Dr. John. I was surprised to receive a phone call from him about 2 – 3 weeks ago. My initial thought was they couldn’t get a hold of my husband, who’s the actual patient, so now they’re calling to bug me, great. However, he called to inform me that my husband’s dentist was no longer a part of this dental group and that he was taking over. He was very apologetic for how inconvenienced we were when Dr. B was there and wanted to make up for her mistakes. For me, that was incredible because he’s walking into an office with someone else’s mess and he took the time to reach out to me personally and try to make things right.
Let’s make things clear, I don’t like my time or money wasted so I can be hard to please sometimes. Who can blame me when we spend a lot of money to get my husband’s teeth taken care of and things aren’t done right the first time around because of their mistakes.
We were considering going to a different dental office before John called me. However, because he took the initiative to call me as well as work with my insurance to get my teeth looked at (and hopefully cleaned) & on my schedule by staying open a little later, we’re willing to give this place another chance.
When I told my husband about the conversation he was surprised as well. We both agreed that was great customer service and that we will return. Regardless of the experience that I will have in the future with Dr. John at our first meeting, I will be sure to Unilocal about it. I give it 4 stars for now until we meet. At least Dr. B is out of there and we will have no more issues!

Definitely will not recommend this dental office!
They are charging extra $ 330 for a root canal! After calling my benefits department while in their office, the benefits coordinator spoked with the dental receptionist and then I ended up paying nothing.
If I haven’t called my dental plan they would charge me extra for nothing.
Make sure to know what your benefits are because they will try to rip off money from you!

I went to Pleasanton Ridge for my cleaning and had a spectacular experience. When I called to schedule my appointment they were friendly and very accommodating of my schedule.
When I walked into the facility, everything was state of the art. They took me to get my x-​ray and pano done and it was the first time I didn’t gag when they did them.
I then had my cleaning with the hygienist, Jessica, who was an absolute sweetheart and knew exactly what she was doing. I have done regular cleanings my whole life and it was the first time anyone has ever done a gum test for me which made me aware of some hygiene issues I need to be aware of.
After my cleaning, Dr. John came in and did my exam and again advised me of some more hygiene issues and brushing techniques.
It was a very educational and pleasant experience and I am so happy I came! Definitely recommend Jessica and Dr. John!

When I get the treatment they keep asking me to other treatment and I paid after treatment they billed me different amount.
I felt so bad and their bill is not clear at all.
They even don’t know why they charge that.
Services is horrible..