Macy’s

Aweful customer service just terrible and annoying. Never get help always ignored and spoken to shitty

I was training for work in San Ramon and decided to look for suits at Stoneridge mall. I went to Macy’s and walk through quickly look over some deals but I didn’t see anything in particular that I liked. So I left and took the escalater to Men’s Wearhouse. They showed me some nice suits but the sales person kept pushing shoes and belts after I declined. The two suits I liked were on sale but I wanted to give Macy’s a second look.
Lucky for me, I found a section of marked down Kenneth Cole suits. A kind lady named Latoya helped me organize the suits I wanted and give me exact prices. When it was time to check out, that’s where I met Elena. She gave great customer service and gained all my future business.
Real professionals here

Just a complete crap show. Terrible service, slow to no where to check out. The only department that seems staffed is cosmetics.
All departments look like a bomb went off, just stuff everywhere; floors, chairs, and nothing is organized.
This place is the same, nothing changes. No deal is worth dealing with this place.

I saw a 13 tri ply set of Calphalon pots and pans for $ 339 on December 29^th. Today, for their «SALE’ the price happen to JUMP UP to $ 399. I asked for the lower price and the answer was «Sorry, I could only give you the $ 399 price.» I hate it when Macy’s mark UP the price during a Sale. Please do your research for everything before you buy from Macy’s. I will be using my 20% off coupon at Bed Bath N Beyond instead.

Terrible customer service in the shoes and junior departments. I came to purchase and make returns and was very dissatisfied during the holiday season that returns are handled at a separate station. Waited in 20 min line for them to tell me that they couldn’t return my item. The signage doesn’t clearly specify. Don’t come here… you will waste your time. Customer service is not their speciality. I’ll stick to Nordstrom.
Very disappointed. Have been a Macy’s patron for years and now will not be returning.

I went to Macy’s in Stoneridge to pick up orders online. The email was quite confusing though I did eventually figure it out. So the main Macy’s building is where you pick up everything but men’s, furniture, and/​or kids. There’s only one spot and it’s in the handbag area. What really irked me was the folks in line were just purchasing and not picking up. There were many other registers around us but they chose this particular register which was the only spot to pick up online orders. They really should put a rule that only online pickups should be done at that counter or do that only in special times of the year like Christmas. I was waiting in line for 3 people and it was almost half an hour before I was attended to. Well at least it was fairly fast to get my stuff, but part of my order had kids, so I had to walk over to the other Macy’s store which was in the center of the mall near Sweet Factory (yes, I picked up some candy to tide my hangry over). This pickup was on the second floor in the home goods area. Again quick and at least with this spot they had two cashiers.
But it wasn’t as bad as the Newark location where the guy couldn’t even find my order. So with that said, Macy’s at Stoneridge is a tad better, but Macy’s in general should think about their store layout and where they store their online orders to make the online process more «convenient.»

Women’s department. 9 days before Xmas. Dressing rooms closed and one person at the register! Come on Macy’s!

I’ve been to Macy’s stores in Portland, OR, Ann Arbor, MI, Palm Beach Gardens, FL and now here in Pleasanton, CA. Typically I don’t like Macy’s because their coupons usually don’t apply to whatever I’m buying, however, today I had my best Macy’s experience. While waiting in line to buy my new Jessica Simpson rain booties, I was kicking myself for not having gotten them last weekend when they were on a better sale. When I got up to the saleswoman to purchase the shoes, she dug around at her counter until she could find a $ 20 off coupon for me to use! I was so appreciative of her generosity to do that for me. Then I had money left on two different gift cards and ended up only paying $ 1.42 out of pocket. Not bad at all!

Been waiting since about 10 again store supposed to open at 10 o’clock store finally opened at 10:15 walk-​in that’s the first lady where the cashier was she pointed without saying anything got to the cashier waited got $ 200 gift certificate in the men’s department I have to man if you had Christmas the style of cards if I don’t have you’ll have to go round of luck just so happens that was once at night there then he didn’t have an envelope got upset cuz he had to go to another register and get one then he came back just handed me that receipt in turn around didn’t say thank you thanks for waiting for nothing what makes you so sure come down on their standards within the last few years

Blonde worker at Mac was very helpful on finding out what gifts I should get for a woman. Very nice and knew a lot about the products.

I only shop at this Macy’s as a last resort now. I live closest to this Macy’s but I would rather drive to Walnut Creek than come here.
The last time I shopped at this Macy’s I was buying a bunch of clothes for a new job. I was buying quite a few items and some of them were in stock and others were not. In order for me to get all of the sale prices, they special ordered several items and for some reason split my order into several transactions (still not sure why they needed to do that).
The clerk assured me that I would still get all of the sale prices but when I got home and started going over my receipt and adding everything up, I was overcharged on several items. I went back that night and spoke with another clerk who couldn’t resolve the situation and eventually had to bring the manager up. The manager explained that he couldn’t correct the mistakes right then because the items that had been special ordered hadn’t shipped yet. He said to come back when I received my items with the shipping receipts and they would refund the difference for the price I paid and what I should have paid. Things were further complicated by the fact that I had just signed up for a macy’s card to get an extra 20% off but he assured me that I would still get the 20% off from the macy’s card too. It was late and I wanted to go home so I agreed.
I came back when I had received everything and brought all of my receipts and my temporary macy’s card and explained what had happened the last 2 times I was in the store. The manager that I spoke to was not in but the guy I spoke with basically refused to give me a refund because he said there is no way to give me the sale prices that I should have received and not lose the 20% off from the macy’s card. I explained that his manager had told me otherwise but he just continued to repeat himself.
In the end, his solution to «make up» the difference was to give me what he called a «gift card» for approximately the amount I was owed. It turns out that this «gift card» wasn’t really a gift card and had a minimum purchase attached to it. Basically, he was telling me that I had to spend MORE money to correct a mistake that their employee had made. I was fuming mad at this point but I didn’t want to waste the time and the gas to come back a fourth time. I bought a few things that I didn’t really need and called it a day.

Customer service sucks!
Was the only person in line and waited 20 min for a sales associate to finish this woman’s transaction. What a joke

Back-​to-​school shopping for shoes. The shoe department was insanely chaotic when we visited. Despite having multiple salespeople on the floor, there were still too few of them.
Granted, there were a bajillion customers there requesting for several shoes for specific sizes and styles. However, I’d still appreciate it as a customer if employees were a bit nicer and had more patience for shoppers.
Also, shoes were all over the place and in the counters. Just utter disregard for where they should be placed (according to brand).

Large selection– as big as the one in valley fair mall. The selection of men’s clothing was good. The shoes section was bad though hardly any options. The women’s Macy’s looked well stocked-didn’t linger there though, so can’t say much

The sales lady was nice enough to scan some random coupon she had that gave me an extra $ 10 off when she was ringing me up. Sometimes if you ask, they might have a random coupon laying around that they can use on you!
I heard multiple employees complain (including the lady ringing up my purchase!) about how they needed a break. It just made me uncomfortable because I didn’t know what to say to them. Are they overworking their employees?

I am looking for clothes suitable for travel… and happened on a pair of EF pants here I liked.
I looked for them at Nordstrom, because they were not on sale, and I would rather give my $$ to a store that has great service, they don’t have them. No luck on the EF website either.
I can not call in to see if they are still there, and have them pull them… Macy’s has little or no staff. When I was trying them on I had to get dressed and go out and get the other size myself.
So I am running over today to see if they are still there… because I want them.
I don’t want to buy from this store ;-(
Turned out better than I thought, I not only got them at 25% off but was served by a friendly staffer… lesson learned? Go when they have a big sale to get help.

I heart this Macy’s location. One star off for the shoe section being so busy that you can only get help much longer after your shoe choice… Four stars because every worker I have encountered here believes in the mission of the store and wants to help you get what you need.
Pros:
1)If you are of the petite size like me– go to the third floor and feast on the clearance section. I feel like it is forgotten and you can get great deals on brands like INC, Calvin Klein… The list goes on.
2) Randomly good deals on purses-​who doesn’t love a Coach purse for 65% off?
Cons:
1) Car burglaries: More of a problem for the mall… happened while I was here less than a year ago. Park closer to the mainstream area by Cheesecake Factory instead of by the Macy’s shoe section. Your car will thank you.
2) Highly disorganized discount jewelry section. I prefer that a store make it clear what is actually 30% of vs. 60% off.
Overall, this is one of my favorite Macy’s. Just be sure to be assertive when you are in the shoe, jewelry or purse departments so you don’t wait too long.

Are they giving stuff away here? I only made it to the ladies restroom but the 65% off signs were calling me!!!
What was even more hilarious was my HB and I were at CFA in Fremont just prior. I remembered these two older ladies in line at CFA in front of us. That’s bc CFA was hopping busy and we couldn’t help but notice the interaction there. On top of all of that I ran to the women’s restroom at Macy’s. Yes I know I’m reviewing for the Macy’s store!
It’s a good thing bc there was a line in there but we passed these two ladies from CFA as I recognized one of them wearing a cute off-​white short poncho. My HB was silly as he decided to talk to them too. He said one of them ordered CFA chicken strips. The gal said they were so moist! I said I knew she ordered it as I saw her hold on to the box like I was going to take it from her. CFA has the best chicken strips as we had that for lunch last week when we were in line there for the first100.
Back to my review at Macy’s just about every rack had a sales sign whether it was 20% off to the 65% off with a smaller sign of an additional 15% off! I know I spent awhile shopping & trying clothes on. Plus we didn’t even budge to another floor let alone walk to a different store there at the Mall.
I found a new rain jacket as I donated several of the ones I had plus I found a fun faux fur as the one I already had doesn’t keep me that warm. I had been eyeing this one sweater earlier in the season. Now it was on sale that I couldn’t pass up! My HB joked with me saying something snarky but I just ignored him. I know it had something to do with spending money which I can be good at! I’m sorry but I do love fashion!!! What can I say I’m that foodie that loves clothes!
When it came to ringing up everything, the courteous but informative saleslady asked me if I wanted to donate $ 2 toward the American Heart Association plus she informed me I would get an additional 20% off my present purchase which was substantial as I know I was spending 200 plus. Normally I would say no but I patiently listened and thought this was advantageous. I even saw my HB flinch out of the corner of my left eye but until he heard the benefit he definitely understood where I was coming from! My total savings was like over 280 dollars! On top of all of that she reminded me to use that Go Red for Women pin up to February 16 to receive that 20% off plus yes I know I’m not done yet. In addition the sales associate at Macy’s gave me another 20% off coupon to use from 2÷5÷15 to 3÷6÷15. I’m ready to go shopping wo my HB! Hahaha!
I had fun yesterday!!! Yes I’m coming back if I had the chance! Or go shopping at Macy’s in our Sactown very soon. Remember I need to run an errand early next week?
Seriously! LOL.

Ah, the typical department store dilemma. You can probably find what you’re looking for, but do you want to expend the effort to do so?
That’s usually when you turn to the sales associates to aid in your search. My experiences with them have ranged from fabulous and friendly to feeling like I was a smoldering cigarette butt they were trying to snuff out. The scent of commission lingers in the air particularly in the shoe department, where sometimes the wait to check out is ridiculous because your associate is busy trying to round up another three customers’ shoes in the back.
The store is three floors high, with the first dedicated to shoes, makeup, accessories, and juniors’ clothing, the second to missy sizes (their term, not mine) clothing, and the third to petite and more professional clothing. Some items are scattered across different floors though, which increases the necessity to ask a sales associate for help and the frustration level for shoppers who like to be as independent as possible like me.
Also, the quantity of clothing doesn’t correspond to the variety in styling available. You can find the same kind of chunky sweater in five different sections, but only a few professional blouse styles in one very limited section. Great when I want competitive pricing for that sweater, but it sucks when the retail space doesn’t seem optimized for customer demands.

Needing to upgrade my office wardrobe, I’m of to Macy’s Men’s Suits.
Why on a Black Friday, do they have only one sales associate? However, most of the clothes are 25−50% off, so just helped myself.
Finally, a very nice helpful woman apologized for the wait and got me outfitted and measured my alterations. A similar experience with great service looking at shirts and pants.
One suit, a blazer, for pairs of pants, eight shirts, and a dozen socks, I easily saved 50% off everything. Also purchased two sweaters at 75% off. How is this possible?