J.Jill

Overall, I like J Jill. That being said… their customer service, in store and online is something less than desirable, and their return policy??? BAD. I had purchased a dress, left all the tags on, had an emergency surgical operation. Tried the dress on and to my dismay/​pleasure it’s too big. The dismay???
«Return policy is 90 days only!» Does not matter if you have a receipt or not, and BTW, their clothesline is proprietary, so WHY would we need a receipt anyway??? I think that’s deplorable. Store credit would work too, but no dice. I may not shop at J Jill or J Jill online, because of their rigid customer service and lack of return policy that makes any sense at all.

Received the J Jill flyer in the mail with a 30% off coupon. Saw a great summer dress & although pricey, decided the 30% off was doable. Imagine my surprise when I went to order & was told the dress wouldn’t be available to ship until July 14^th, when summer for Northeners is half over (this was May 22^nd) — 2 months for a cotton dress??? & of course, the coupon runs out ⁵⁄₃₁ — very, very bad business practices J Jill.

I love the clothes but the customer service left much to be desired. I was returning a pair of jeans I ordered online but I didn’t have a receipt. The had a hole in them when I received them bit it was along a seam so I didn’t notice until I had them on and had thrown away the tag. I tried to get an invoice online but there is no way to look up order history (which should be changed). Anyway, after making me wait 15 minutes I was given credit for the current price; half of what I paid, but I have no issue with that since I didn’t have a receipt. The problem is the woman that helped me was quite rude. I ended up spending almost $ 200 and still she was rude. I was very nice and never asked her for anything but a return. I didn’t balk at the credit and I wasn’t dressed like a slob. Isn’t it her job to provide service? I guess they don’t care about being nice.

On the hunt for the perfect tank Nordies was an epic fail… so I popped in here.
They say they have the *perfect tank* and they are so right! Straps cover the bra, but are not too thick, neckline flattering, but not too low, length sits just right. At $ 22 each, I stocked up!

OK, I am finally done with this store and J. Jill in general. Go to Nordstrom’s if you want customer service for higher quality merchandise at reasonable prices. J. Jill merchandise needs to bought on sale due to the lower quality and the inflated prices. That aside I have had consistent disinterested service at the stoneridge store.
Today I called to see if they had a sweater available that I already have and wanted for my mom. The saleswoman answering the phone said that they did indeed have it and it was $ 69.99. I told her that the online price was $ 59.99 and could she give me that price when I arrived. She said very snootily «just get it online». I then asked if I could have it shipped to the store to save on shipping and just as snootily she said «no it’s a sale item».
This is not the first time I have run into trouble with this company. I once had charges on my account that I had not made from a store on the East coast. When I explained that I was actually in Europe at the time of this purchase and had in fact never even been to that city on the East coast I was treated like a criminal. I was told that the onus was on me to prove I did not make the purchase and I should write a letter. Several months later the situation was rectified without any apology for one of their employees entering a wrong credit card. (It was not fraud!).
After that event I quit shopping at J. Jill for many years. I only recently resumed checking it out and bought a sweater this year. Needless to say I am truly done now and would never recommend this store to anyone!