California Wireless

Friendly staff, bought iPhone a couple years ago there. However, recent new purchase and service agreement was incorrectly written, resulting in immediate collection notice from Sprint. Vendor did not help to resolve and had to go to Sprint itself. Recommend buying product and service direct from Sprint.

The management of this store do not stand by their service/​staff. It is been over 5 weeks that we have been trying to correct a mistake that was created by the sales staff when setting up our new Sprint accounts after purchasing two new Samsung S5 phones. Despite numerous phone calls, in person vistis promising corrective action we are yet to have our issues resolved. Sales staff advertised «Samsung S5 32 gig phones» we found out they were 16 gig after getting home. Sales staff stated the Samsung tablet was free with our signing a new agreement. We are now being charged. Management assured us we would be provided copies of our «signed» written contracts” this has not been done. Currently BBB complaint pending.