Extra Space Storage

So my girlfriend and I had both fell on financial problems and we couldn’t make our payments regularly but we tried to all the time. Petra over at ex space was decent for the most part, but you can tell in the tone of her voice that every time my girlfriend or I would call to make a payment she was annoyed. To make a long story short, today we lost our stuff to auction due to not making our payment. OK yeah its our fault and all but Petra made us feel like complete crap when I called to find our what my staus was on our unit. Everytime we called we dread her answering the phone, like I said she was polite and all but you can definitely tell she was annoyed and sitting behind her desk probably rolling her eyes. So therefore I give this review a 2 star because I really didn’t feel welcomed or anything. It was dreadful all the time.

Worst experience with extra space ever. No refunds; understandable; I’ll definitely be transferring to public storage asap though.

Disappointed! We have been loyal customer to this facility for over two years. We check in regularly to ensure all is good and to access our stuff we need. We spotted feces and immediately knew they must be from rats.
Naturally, we were disappointed and the usual great customer service disappeared from the staff. Our storage was full of our furniture, clothes and décor. No food or anything that would attract the vermin. They asked to view the storage and blandly accused us of having food, we happily obliged and told them they can inspect to ensure and asked them to check with nearby owners to contain the problem if we can find out the culprit. They simply responded– no one complained. Thus, this review– please check your units for traces (ours are indoors) and yes, we are moving out to much secure and cleaner facility. Just a heads up!
They also obviously had complaints or those photographed wouldn’t be there.

What a great place to rent storage from. Maria was incredible. We need more people with customer service skills like Maria.

I rented a unit from Extra Space Storage for a little over a year. I have no complaints during my use and the staff were always friendly and helpful. When I decided to move and exit the unit, the man who helped me was very friendly and it was an easy process. I would definitely use this place again if I ever need a storage space in the area. They also had great prices compared to their competitors.

Excellent customer service, fast and efficient. Very friendly staff and clean! Great prices as well.

Extra Space Storage — They are clean and well kept. The management is helpful. I highly recommend this place.

The place is very clean and well kept. The management is very friendly and helpful. The required insurance is understandable, but it does add extra expense, unlike other storage facilities. Except for the insurance part, it’s a 5 star place.

This facility is fantastic! My colleague and I come in and out of here multiple times a day. Paetra takes great care of us and goes the extra mile to make sure we receive excellent service. I highly recommend storing your belongings at Extra Space in Pleasanton!

I had a great experience using this facility with Petra’s help. She was working alone but was still able to accommodate myself and several other customers. I had to change the size of my unit last minute and it was no problem.
I would recommend this location for anyone looking to move without any extra hassle!

The staff is friendly, helpful and very knowledgeable. I needed extra space quickly. The manager asked a few questions and was able to choose the perfect size for me. I was able to send my movers over within the hour. The facility is clean and secure. I would highly recommend Extra Space.

This facility is GREAT. The manager Peatra is very professional and helpful. Extremely accommodating. She deserves a BIG BIG RAISE.
Awesome

I come here for my all business. Needs an its always. Great service and if i have any needs or any questions. Its always answer. Ive. Told alot of people about service. I get and Paetra always there to help anyway she can. If i was to rate rhe service from 1to a 10. i would rate it at 10plus thanks ron page

Peatra is very nice and professional. I had an issue with my unit and she was more than willing to accommodate my issue. I would recommend using this facility for all your storage needs… Two thumbs up!

Paetra showed excellent customer service. I would recommend this storage location to anybody looking to get great service and great storage space.

Awesome service they always make me feel safe with my belongain here I would recommend. It is a good place for my business, we have been using here for almost 3 years, great location fair price, I will use for my personal use as well.

Very friendly staff and location is so convenient. In fact there’s a Uhaul right across the street.

Very clean, organized and safe place to keep your belongings stored. Peatra delivers the upmost friendliest customer service and is very attentive to her customers requests.

Regardless of what their website says, they do NOT pro-​rate you for days you don’t use on your last month!
DO NOT RENT HERE UNLESS YOU ARE PREPARED TO BE RIPPED OFF. BEWARE.
I am paid through May 5^th 2014, but advised them on MARCH 19^th that I’d be vacating April 19^th.
I made my final payment on a Sunday (when they are closed) and when I finally reached someone today, I was told that because I didn’t tell them on the day my payment was due (A SUNDAY — WHEN THEY WERE CLOSED) that I wouldn’t be able to be refunded the balance of the month after I vacated the unit.
The girl on the phone actually told me that I «can stay in the unit until May 5^th», but they don’t pro-​rate. Yes, lady, changing my move date because you don’t honor your website’s promises is something that is reasonable and feasible. Terrible terrible customer service.

They are good! Nice customer support. Men Rhiannon was the girl who helped me showing around multiple places even when I caught her just 5mins before they close. Thank you!