Crank 2

I live in Pleasanton and I’ve been going to Bryon at Crank 2 for a few years, and I can honestly say I will not take my bike anywhere else as long as they are in business. Bryon and his team are extremely knowledgeable and friendly. I’ve had extensive work done on my road bike (non-​tandem) and bought my full-​suspension mountain bike through him. All the work has been done quickly and at a good price. I’ll be buying another bike here soon. Definitely recommend!

Hi, I stand by my review of your shop. We were ready and willing to spend $ 4000 (plus $ 300 for a fitting) on a tandem but you dropped the ball and wasted our time. Instead of commenting on your negative reviews here why don’t you try contacting your unhappy customers to see if there is something you can do? Just a thought.

This is my «Go To» LBS that carry the largest selection of road bike wheels, widgets, and clothing.
Bryon & Peggy are very helpful and knowledgeable. And free Coffee is a nice too :)

We made an appointment to go there to try out new tandems. We already have one and wanted to upgrade. Brian took our measurements and set up a Grand Junction for us to test drive. We got a bit lost during the test which only gave us more time to get to know the bike. After a little ride, we decided that it was the one for us – but with modifications. Brian spent quite a bit of time making it fit my husband just perfectly and meeting all our expectations. In short — it took a while but it was a great experience. Brian, Peggy and Omar were fabulous, even letting us take other fat bikes out for a spin while the tandem was being customized for us. It’s a long drive for us from Sac, but we felt it was well worth the trip!

This is a follow up to my last review about TEST RIDING a tandem. As I’d mentioned in that review, we ordered a new, custom-​sized da Vinci Joint Venture after our test ride.
Thanks to the time of the year, we were able to get our bike in only 2 weeks — which is pretty much unheard of from everything I’ve seen, FYI. (We got pictures from the manufacturer in Colorado as it was being built, painted and assembled. Kinda cool and definitely a good story on Facebook.)
Bryon called me several times during the process to communicate progress. We also traded emails (with Q&A) about «other» stuff that we’d need. (We are road bike newbies too.) When we arrived, our bike had been completely outfitted with all the gear we discussed. (Bryon even went the extra step to custom-​paint some parts so that the look of the bike would be preserved. A nice touch.)
All I can say is that this whole process has restored my faith in (at least some of) my fellow humans. Yes. We spend a lot of money. But as I’ve learned, that’s not even a guarantee of good service these days…
Bryon was absolutely awesome as we spent the entire day yesterday getting properly fitted and getting knowledgable about our new tandem. No stone was left unturned.
A warning for tandem newbies… This process of picking up your new bike is NOT fast. Don’t expect to just blow in, pay for it and strap it to your car. There is so much to learn — and the fact that you’re basically custom fitting two bikes (pilot and stoker) means that you need to be ready to chill out and dedicate that better part of a day. Trust me. It is worth it. Minor tweaks made a huge difference in the bike’s feel. We spent considerable time on the test stand to get everything just right.
We just got back from our first ride in our home town and could not be happier. Thanks Bryon.
PS — Some other review noted — INCORRECTLY– that the $ 300 test ride fee does NOT got toward your purchase. Trust me. It does.

Do not go here. We had bikes shipped and went here to have them put back together. The owner put the hard sell on us, recommending unnecessary repairs. Not only that, but on our first ride, the handlebars came lose… very dangerous.

Thank you Bryon, Peggy, Steve and all the Crank-​2 family for making my experience buying an amazing bike so much fun! You built me a great bike! I love my Volagi and so appreciate all your great service!

M had a broken Presta valve on his bike and this was the closest shop I could find along the way to Yosemite. This place is super convenient since it’s less than a mile off 680. We broke the valve right before we left, and thankfully Unilocal led me to the right place.
Steve was super nice on the phone, and really helpful once we got there. He changed everything in less than 10 minutes. He also showed M the correct way to fill the tire to prevent future mishaps.
Thank you Steve and Crank 2 for saving us from having to rent a bike on Yosemite!

Outstanding service. Installed a new tube for my Marin Hybrid front wheel and tire and also installed the tube protector I brought while I waited. Friendly and quite knowledgeable on all bike related stuff. I will be bringing in all of my 2 wheel bikes in for service and maintenance. Open Sundays which is nice too.

Genuine and extremely knowledgeable and helpful owner. Was in the midst of selling some new bikes to a couple when we walked in with a flat on our tandem. At first the lady at the desk was going to turn us away with the excuse that the mechanic was not in today. When we pleaded that we were mikes away from home and that if only someone could patch the tube enough so we could ride back home, the owner overheard our conversation, excused himself momentarily from the couple he was selling a brand new bike to, and came over to take care of us. 40mins later, while we helped ourselves to cold bottled water (complimentary), we had our bike fixed.
Now that’s true «customer first» service.

If I could give this shop six stars I would. But, since I can’t, let me tell you why I think they are the best bike shop (hands down) in the tri-​valley area.
I was in the market for a new road bike. Bryan listened to me to describe the type of rider I was and suggested the Volagi. When I was ready to demo the bike, Bryan let me take it out for three hours. He took the time to fit me to the bike so that I would enjoy the ride. I took it out for three hours with absolutely no pain (I have a disc herniation in my neck and back).
I then went to Mike’s bikes and wanted to demo a Specialized Ruby. I wanted to compare models that were similar to the Volagi in terms of weight, components, etc. I was told there would be a fee. I mentioned that Crank 2 allowed me to demo without a fee, so Mike’s let me demo without a fee. They also ordered a bike for me that had greater parity to the Volagi. I demo’d the bike, but returned with neck pain and pain in my thumbs and the joints in my hands. They indicated it might be a sizing issue which could be adjusted. Crank 2 Performance made sure the bike fit me properly the first time.
I then went to Livermore Cyclery who also wanted to charge me a fee to take the bike out. However, they did suggest I demo a Trek Dolmane on the weekend (the Trek dealer was in). I took the bike out and, within 20 minutes, had a horrible headache. The bike I took out was four pounds lighter than the Volagi, but I had pain fairly quickly. They also said it was a sizing issue.
I ended up buying the bike from Bryan because he took the time to «size» me before I took the bike out. This probably sold the bike even though the Ruby was cheaper and the Trek was lighter.
Since then, I have brought the bike in twice for adjustments. Once my dog locked himself in my car (don’t ask) and Mike, who works for Bryon, programmed my key. He actually looked up programming my key on line while we waited for AAA.
Today I demo’d a new saddle which Bryon let me take out for a long ride. I also took a fall (my fault) and when I arrived at the shop, Bryon inspected my bike (it was fine) and gave me ibuprofen.
Bryon’s (and his team’s) customer service is truly exceptional. He pays attention to detail and makes sure your ride is safe and pain free. I am so comfortable in his shop, that I won’t even consider shopping elsewhere.

This store has lots of items on the sales rack. Not to many other choices. other than that great store!

Awesome bike shop where I saw some incredible ‘high end’ awesome tandem bikes. I have never seen a bicycle built for two with disc brakes. Way cool, and this by no chance was a cheap bike!
The employees there were helping several people and definitely talking hard core cycling, high end bike talk!
I was very impressed with the seasoned women cyclist dressed in full biking gear talking with someone. I don’t know if she was a customer or an employee but it was pretty cool to see a 60+ or maybe even 70+ hard core women biker ‘livin the life’
Don’t go here and expect it to be your average run of the mill bike shop. This is a high end bike shop if I’ve ever seen one; this is it!

Great shop! You don’t have to have a tandem to benefit from paying this shop a visit. Great selection of nutritional products — some stuff you won’t find at the other shops.
They will usually offer you coffee or water when you walk in.
One suggestion though — check their on-​line sales before you go in. The sale prices are not posted on the racks and you’ll have to work with the sales person to get the on-​line price but it’s not a problem. Just come in informed.
They also carry my favorite lube that I’ve never seen on the shelf at any other shop — Squirt lube.

I live in Oakland, and my girlfriend told me about Crank 2 Performances. My experience was nothing short of amazing.
Bryon and Peggy treated me like extended family today. I’m new to the sport and training for a triathlon in 6months. I have no experience regarding cycling, brand names, or what I may need, but they gave me great suggestions and offered to help me in anyway possible. It was an unexpected beautiful learning experience.
Peggy graciously gave me the ‘Nordstrom’ treatment for an entire hour. I tried on 17 jerseys, and numerous 10 cycling shorts. She checked the fit and look on each one, and gave me all her personal attention. I ended up buying three eye-​catching jerseys that accentuate my frame, a pair of great gloves, and an A+ fitting bib. I’m sure I’ll be spending more money here this summer!
Bryon and Peggy gave me a computerized bike fitting based on my height, hand length, and hip position. AWESOME!!! Bryon adjusted my seat, showed me positioning, seat configuration, and demonstrated how to adjust the gears in the shop!!! He surveyed my Quintana Roo Tequilo and noted my worn out brake pads, fitted it for an ultegra speed chain, and tuned up my bike for my training. He also installed cleats into my cycling shoes, and allowed me to practice mounting, clipping, and unclipping myself into the saddle as he knew I was intimidated. It was like talking to an old friend in my garage.
Without their guidance, I would have fallen in the street, struggled with my bike, hurt my neck and back, and been wearing poorly fitted gear. They knew I needed help and graciously took me under their wing. It is very much appreciated. Great values, warm personalities, and they love what they do. Crank 2 Performance gives outstanding customer service, advice, and great deals to new customers. World Class!!!

OMG! This place was fantastic! And no they don’t just have tandem bikes, they have several road bikes from Volagi Liscio.
This place is awesome sprinkled with a protein mix of awesomeness. I hate shopping, but wait you say you’re a girl surely you must be lying. No, really I hate shopping for clothes, bikes, shoes, well you get it. But if all sales people were like this family run shop, I probably woudn’t dread it so much.
The owners take the no non-​sense sales person approach of selling you only what you need and explaining why you don’t need more. Refreshing. I spend over an hour there and never had anything pushed on me. The sales woman said if I don’t love it, don’t get it.
Super knowledgeable they did a fitting on a bike that I bough somewhere else.
No question I asked was too lame. I saw the owner do an emergency bike fix on some guy who limped in off the street and patiently answer questions from a woman who left her bike in the rain, for over a year.
As an added bonus they will make you fresh coffee while you paruse the place. Tons of choices, gadgets, and a large selection of women’s items makes this my new go to bike place.

Tandem heaven. OOOOh. you goto go if you have a tandem. The Mom and pop who run the place are first rate.
The place is just tandems for bikes. If you have a tandem, touring bike, thinking about a tandem, you goto go. Even if you just ride a single, there are great accessories. They also have the stuff made for touring. But they also have a good selection of accesories, clothing, and niceness. Great quality selection of men’s and women’s stuff.
I actually came just for some fun stuff, picked up some presents for my friends. I ride singles mainly, but own a tandem. This is the best bike shop in Pleasanton. You just goto go and dream.
***** bikes
not sure mechanic
***** clothing.
***** staff
*****when things are on sale.
*****solid overall

Best customer service ever.
They have everything you could want, if not they’ll get it for you.
They are honest and helpful. I don’t ride tandem, but they are more than knowledgeable about singles.
This bike shop is FanFreakinTastic!

A family owned business, Crank 2 Performance has a great selection of cycling apparel. I was especially pleased with their winter clothes sale. I scored two fine jackets at 40 percent off list. I could have gotten similar jackets online for almost the same price, but the key advantage was being able to actually try the jackets and spend my money at a local business.
The shop was a little messy due to their store expansion. Byron and his wife Peggy were apologetic about the state of the store, but i really didn’t mind. They were both very helpful, providing me with good information on the different types of clothes for riding in the cold.
The clothes would have been on the pricey side except for the sale.
I highly recommend the store for their selection of tandem bikes and their cycling gear.

Wow, I’m glad I found these guy’s. Last week I was in need of some Shimano XTR pedals for my mtb and saw online that they were local and had a set in stock (less expensive than the other local bike shops) so I decided to stop by and pick them up. The customer service was excellent. Once I got them home I had trouble removing my old pedals. I called the shop and asked if they could help and they said to bring the bike on down. When I got to the shop they removed my stuck old pedals and installed my new one’s for free.
About a week later I decided to bring my mtn bike back to them for a tune up, new chain and to go tubeless. I was able to bring the bike in the same day that I called to make an appointment and had the bike back the following day. The bike shifts so smooth now and the tubeless kit is working flawless so far. Very happy with the work performed on my bike. The best part is this didn’t cost me an arm and a leg like other local bike shops.
I have very high standards and expect the best and this is what I get at this shop.