Bicycles – Pleasanton

Monique was so helpful! I ended up buying the men’s Bianchi bicycle and she was knowledgeable on the features and differences between the men’s/women’s versions. She also helped me adjust the seat and bars to my height. I ended up buying a bike, helmet, front and rear basket, so excited! This store has it all.

Love this bike shop! I went in to get a doggie basket — they installed it for me, pumped up my tires, and replaced my kick stand on the house because they didn’t think mine was sturdy enough to hold the weight of my puppy! Great customer service is the best!

Got my second bike here as they were the only shop in the bay to have sale price on it. Tim was great and informative. Overall had a good experience with the whole process.

It’s about three months since I bought the bike from Tim. I took it in for the regular maintenance, bought a few more accessories from them. I had a broken spoke as well as a broken gear shift lever (which was covered under warranty). I have also had to get minor tweaks a couple of times.
Every single time, Tim has helped me with a smile. I am happy with the kinds of service, albeit all basic, I have received from them so far.

Nice, clean, small bike shop with helpful, well-​intentioned employees. This shop is fine for small parts or even a bike purchase if they happen to have what you’re looking for.
However, DO NOT BRING YOUR BIKE HERE FOR SERVICE. I could not possibly overstate this warning. This assessment is based on many years of consistently incompetent mechanic work on my bikes as well as my friends’ bikes. Providing quality mechanical service has just never been important to the owners or management of this store so unless your bike needs something *very* simple performed, go elsewhere (Livermore Cyclery and Mike’s Bikes are both very good). I believe the service skill level at Bicycles Pleasanton is historically inept to the point of being potentially dangerous. If you value your bike and/​or your personal safety, I strongly recommend avoiding this shop for service.

It’s tough working in a bike shop because you get customers ranging from wannabe pro’s to those who don’t know what cranks are. I’ve always encountered friendly and helpful staff here and I must add that they also went out of their way to get my wife fitted for a bike. The range of product is excellent for a store of its size and with their location they help to make Pleasanton a community.

I do not own a car, but instead use my bike (Schwinn women’s hybrid) to commute to and from work daily. As such, my bike suffers a lot of wear and tear. I got quotes from a number of bike shops in the Dublin/​Pleasanton area as well as in San Francisco where I work, and decided to go to Bicycles Pleasanton for a tune-​up as they had the best price. I picked up my bike earlier this morning and am completely satisfied with my experience with this company. In addition to giving the bike a full tune-​up, they also replaced the bike chain, break pads, and the rear gear set. I know that the bike will function better than it did when I first purchased it and I’m excited to get it out on the road. I would highly recommend this company to anyone looking to purchase a new bike (if you buy one from them, they say that future maintenance on it is coverd– a great deal and something I will think about in the future!) or anyone looking to get repairs done on their bike.

I LOVE THIS SHOP! My family and I have purchased five bikes over many years from Bicycles Pleasanton and the owner still recalls each bike and is interested to know how they’re still being ridden. It’s a warmly personal place — not the boy’s club feel of some other bike shops. The staff is equipped to educate you if you’re interested in learning options, they’ll leave you alone if you’re just interested in browsing, and they’ll immediately come to your aid if you roll in with a bike making a funny sound or a less-​than-​smooth revolution. You’ll will never be «up sold» to purchase something that you don’t need or won’t appreciate. The staff wants to know your riding interests and habits and offers alternatives that best suits that level. This is old fashioned service at its finest.

This is the only place my family and I go to buy our bicycles. The owner is very, very nice. He always make sure that we are taking care of and that our bikes are working in the correct order. He will hold onto a bike or will get it fixed up real quick if that is your need. His knowledge is great and he does an excellent job, especially with little kids bikes.

I’ve had great transactions here. Tim was very informative, as well as patient with all of my questions while I was shopping for a mountain bike. I get great service when’re I go there as well as great values on my purchases

I think Tim and staff are great. I bought a giant there 3 yrs ago and their service and communication is stellar. I bring my bike in for maintenance once per year. The last visit proved my Giant needed a new chain and back gear. Flawlessly done by them. Very reasonable prices. I never feel like I am being gouged as other stores might try. They are straight and accurate with any service. I don’t think you can find a better bike store. If I need another bike, this is an easy call. I am buying it from them.

This place used to be great, don’t know what happened, I bought a kona and Santa Cruz mountain bikes from here. There service has gone down hill. The last straw was their life time full tune up with purchase which used to take an hour now is a 10 minute oil job. Everyone is grumpy. I always give business to local shops but I am over this place, need to find another local shop.

Like several of the other reviewers, if there were a negative star option; this shop would get it. I brought my sons’s brand new BMX bike (that he only rode once) in to have the pedal arm tightened and the older guy tells me the whole bike «needs to be rebuilt, there are several things wrong. It’ll cost about $ 65.» I asked what was wrong with the bike, but he couldn’t answer me. I had a really bad vibe that this guy was simply trying to swindle me out of money, simply because I didn’t know much about bikes. I left the shop and went to the shop in Livermore where I bought my bike. The guys at Cal Bikes are honest and helpful. He looked at my son’s bike and said the bike was in perfect shape, no need for a rebuild and he simply tightened the pedal arm.
I went back to Pleas Bicycles today, as they’re close and asked if they had a replacement clip for the chin strap to my son’s helmet. The same guy tells me that the helmet needs to be replaced because «you know it’s all…» and as he says this — he’s trying to shake/​twist the helmet to say the inner portion is loose — which is was not! I told him the helmet is 3 months old and other than the clip that snapped and broke, the helmet is in great condition. He then tells me the helmet isn’t a really good brand. Umm… Pro-​Tec helmets are quality helmets and the manufacturer makes helmets for our military!
Stay away from this shop — the older guy who is either the owner or manager, is not only rude and condescending; but he is dishonest. He tries to get you to buy new items at his shop, when you really don’t need them.
I will never step foot in this shop again!

I came into this shop in need of a bike that day. I made that clear, stated my needs, and one of the employees (Tim) walked me though a few different options. Overall I had a very pleasant experience, and I rode away on a bike perfect for me.
Their bike selection is very diverse, as they have everything in stock ranging from BMX bikes and Fixies to both ends of the road and mountain bike spectrum. They also sometimes have used bikes for sale (that’s what I went for). The used bikes are generally pretty nice road bikes, and the prices are very reasonable compared to what new road bikes cost.
I would recommend this shop to any biker in town, and I’ll be making it my own go-​to bike shop.

Less than 1 star, how about no stars. Can we give a negative star? I like to support local shops but in this case the service and level of expertise was so bad I don’t care at this point if they were to close shop. On more than one occasion their demeanor was unprofessional, rude and impatient for both me and my family. When I attempted to describe a noise while pedaling he said «maybe I should get ear muffs». Are you frickn’ kidding me? We’ll definitely not go back. Their lack of knowledge prevented them from troubleshooting a basic derailer issue. All around a horrible bike shop.

Had a blow out on my trailer today near downtown Pleasanton… With this being the closest shop available to purchase a new tire to replace a worn out one. I pull up on the little wood plank in front of the shop. I knew I was blocking the walkway with bike, and trailer, but I had my kids in the trailer… I took the wheel off the trailer, and the cashier/​technician tells me I need to take my bike to the sidewalk with my kids in the trailer… «Not going to happen» I tell him… And I still end up buying 2 new trailer tires, and a tube…
I could see if no kids were in the trailer, I would have definitely moved bike, and trailer to the sidewalk. But how dare he ask me with my kids in the trailer… No wonder I hardly ever go to such an unfriendly shop…

I’ve been in here a handful of times, rude staff and not friendly. I will not be returning anytime soon.

Awfully disappointing experience! Twice the shop owner has turned me down to have a simple flat fixed. It appears they are not interested in anyone who’s either not purchasing a bike, or their overpriced bike parts, or otherwise not splurging in expensive bicycle «tune ups». If you happen to have a flat, as it happened to me twice, and were far away from home so that you couldn’t walk back, don’t even try going to this establishment because they’d turn you away under the presence of being «too busy right now»
Once would have been too many, but twice?! Nah, I don’t buy it.
Sorry Mr Proprietor, good luck!

pretty unprofessional staff, can’t deal with that…
prices are above average.

These guys suck. I drove thirty minutes to buy one of two bikes they had listed on their website. When I walked in there was a woman working at the register and a man chatting with a police officer.
I took some time to look around… I didn’t want to disturb anyone but eventually I asked the woman at the register if I could test ride a couple bikes. She asked the guy speaking with the police officer if he could help me out and… he asks «you gonna be around tomorrow? WTF? I wanted to buy a bike… spend about $ 500+ and I get asked if I’ll be around tomorrow? Wow… I could not believe it. Business must be good. Who does that? He seemed like he was blowing me off to chat with the cop.
I told the guy forget it and left… I love to support local smaller brick and mortar businesses but these guys are asses.