Cal Coast plumbing

Bonney was the 3^rd plumbing company we called to diagnose our low hot water pressure. Two other companies stated they weren’t certain of problem, but did want to sell us a new water heater.
Brian Mollio and Bal conducted a more extensive investigation and resolved the problem. Our ten year old water heater is in fine condition. Brian also indicated there was no reason to replace the water heater at this time.
We appreciated the professionalism and interest in a thorough trouble shooting analysis.
There was a strong push for signing up for a water shortener installation. This was not a necessary element in our current planning.

I was told there was no charge for diagnosis and then when the tech got here they said it would be $ 80. The plumber didn’t know how to turn my gas back on. I sent him on his way. They were very apologetic at the office and said they’d send him out the next morning between 8:00 — 9:00. He never showed up. The staff was very apologetic and tried to send someone for free same day. We had someone else fix it. In the end it was an easy fix that their technician made sound like a half kitchen demo. Again, great office staff. That’s why the 2 stars.

We had a backed up sink from me being a dummy and throwing too much food down our drain. I called Bonney plumbing on a Sunday, and was able to get an appointment the following Monday. Not only were they accommodating of our work schedule, but they almost came in with the lowest bid to do the job (I obtained three). Would definitely recommend them to anyone!

Steven installed a new kitchen faucet and garbage disposal for us. The installation was quick and very professional. I would highly recommend Bonney Plumbing and Steven!

I called them on Thursday and was booked for an appointment on Friday from 9 AM to 11 AM. However, no one turned up. Additionally, they were not even bothered to call back and inform that their technician won’t be able to make it in that time slot given. I had to call them back and check if any of their technicians will be able to make it. Thoroughly unprofessional.
When I called them up, I was told that their technician will only be able to make it around 12PM. So I decided to give them a pass and hung up the call. Within a minute, I received another call saying, oh they have a technician available right now. Not sure why they wanted to trouble their customers unnecessarily when they had a technician available.
It seems like their customer service representatives and the management are completely out of sync.
They themselves are not sure of policies they have. One customer representative tells you that for saturday appointments, service charge is 99 $ whereas the other representative tells you its free.

#####WARNING####-When you call this company you will actually get a technician from Bonney Plumbing, and the reviews of that company are very poor. So from the get go they are deceiving. Upon inquiring only, we were told that Cal Coast is no longer in business and that Bonney bought them out. It only dawned on us after he had left that the truck that showed up was Bonney, and we were left with a Bonney invoice… the contractor license is Bonney’s. The technician told us the issue could be fixed but that our pipe was leaking gas, and that we needed a new unit. We had another company come the next day and fix the issue promptly, and tell us our unit was still running great. PGE concurred upon inspection of it the next day as we still wanted to check on the possibility of it leaking gas– not so at all.

So I scheduled estimates for both an HVAC (heating, AC, ducting) and a water heater replacement. The HVAC estimate took a ridiculous (~3 hrs) amount of time. Finally the guy tells the estimated cost, which completely shocked me how expensive it was, and then he promptly asks if I want to do the project! I told him he just gave me an insanely high estimate, I would definitely need to get other estimates. He then said something about discounting it a couple thousand, and it being a special price, and that I’d only have a week to get that special rate. I didn’t appreciate the pushiness of the guy and his tactics. I got about 5 other estimates from reputable companies, all which were about 30 to 40% less! Their estimate for the water heater was also about 30 to 35% too high from the multiple estimates I had as well. I think they were hoping I wouldn’t get any other estimates. I ended up selecting another contractor that was not only 40% less, but they used better equipment and re-​designed our HVAC design to make it more efficient. It pays to get multiple estimates!!!

Very expensive. I had a request to disconnect and move the compressor for the backyard surface work and reconnect when the work is done, they would charge $ 89 to just come and see the unit before giving me the pricing to do the job. Be aware of unnecessary fees charged to you by this HVAC company!

Used their service at my work, so called them in to check on a furnace. They did a great job and finished the same day

After my last review, Cal Coast took it very seriously. The customer care specialist Petra had done a great job helping me get my filter replaced without charge. More impressively, the owner Allen came to replace it for me. She also refunded my membership fee due to me. They turned my experience around. I hope they can maintain this service standard.
Thanks.

We made an apt with Cal Coast based on reviews. The tech was on time, addressed each issue quickly and told me what I could do myself. He replaced a shower head free of charge. Plumming repairs aren’t cheap but good workmanship is paramount. I’d use them again for sure.

first the appointment scheduling was messed up and i took off from work to be home for the appointment. when i called, they told me it’s tomorrow… finally they sent someone outside of expected window at 7pm… less than 15 minutes, he told me the systems are 25 yrs old and they should be replaced with new units which will cost me 15K each? i had to press to get quotes on other options of replacing the bad parts. according to the guy, one is fan issue and other one is furnace control board which both are very costly to replace… so replace the whole until is the answer???
they were so eager to up sell me and had 3^rd party on the call to get the program approved as i am applying a mortgage loan… this was 8 or 9 pm at night and i didn’t even have the quotes in my hand. i didn’t feel comfortable with this approach so i decided to get 2^nd and 3^rd opinion. i am glad i did the next day and found another company to fix my AC problems within an hour without replacing any parts. go figure!
i should demand to get my $ 89 service fee back…

After discovering we had areas of standing water under our house – never a good thing – we called Cal Coast Plumbing to come out and assess the situation. They have always been our «go to» guys for plumbing problems because they have good people working for them who show up on time and get the job done right. Our plumbing technician this time was Steve H. who was as sweet and helpful as could be and got straight to work, first ruling out possible causes, then, upon finding the reason we were wetter than we should be, offering us the solutions for fixing the problem and making sure it didn’t happen again. Thank you, Steve and Cal Coast for coming through for us yet again!

NOT Cal Coast any more. Not able to provide service on Saturday or Sunday, even though I am a PREMIUM customer. Phone caller identified herself as Bonney Plumbing, and stated «we do not provide THAT (Sunday Service) at this time.» When I identified myself as a premium customer, and why was I paying a monthly fee, she just repeated «sorry, we do not provide THAT (weekend service) at this time.»
Totally unacceptable.

I have known this company and the people in it for a long time, I know their Air Conditioning repair and plumbing repair to be top notch. If you live in their service areas like Pleasanton, Livermore, Dublin, San Ramon, Danville etc. use them! I have experienced only good things! I highly recommend them for any air conditioning, heating and plumbing work! Super happy to know they are around

Once again Cal Coast Plumbing Heating & Air Conditioning saves the day. We had a large leak in our front yard, and I called to get it looked at. They had a technician in the area and he stopped by to check it out. Turns out it was a small leak and quick twist of his wrench and my water bill cut in half!
No charge and he went on his way. I also learned while he was out they I can set up an appointment for an air conditioning maintenance, with their BAM plan $ 99 they cover it all.

This is probably the third or fourth time I have called Cal Coast, but the first time for a non-​drainage related issue. I am looking to do a partial remodel in my town-​home, but found out I needed to get an «Earth Quake Automatic Shutoff Valve» for my PG&E gas line, prior to any permit being signed off on my the inspector. I immediately called Cal Coast. They showed up 24 hours later, on-​time, and had the job completed within an hour. Afterward, the techs walked through the house to ensure all pilot lights were relit, asked me about any other appliances that may require a pilot, and relit them all for me.
When they were relighting the water heater, they mentioned my heater was over 17 years old (I’ve been told by more than one person its old, especially because it doesn’t have an auto-​ignite), and he went ahead and gave me what it would cost to replace it should I be interested in the next year. it was including all parts, code upgrades, labor, AND warranty was included (better than Lowe’s multi-​hundred extended warranties… After they left, I shopped around, and lets just say I’ll probably be calling Cal Coast back to my place soon!
Thanks Cal Coast!

My expectation is that any plumbing work not resolved, the customer shouldn’t be charged for the time spent, or at least not the full amount quoted. While Marty was a nice and friendly gentleman, the shower drain remains clogged.
Pluses
* Promised 12 – 4 arrival, but plumber actually came early
* Provided ideas for resolving the clog myself
* Carried the snake machine up 6 flights of stairs without complaint
Minuses
* The scheduling process was a bit tedious on the phone, with some long hold times
* The primary problem of clogged drain was not resolved and had to pay full amount for the work. Something feels wrong about that.

Called Cal Coast to get my heater checked, since it was only blowing air, but wasn’t heating it. When the tech arrived, however, he was from Bonney, a Sacramento outfit. He said they sometimes contract it out since they don’t have enough regular techs working. The guy from Bonney was professional, knowledgeable, straightforward, and fixed my problem pretty quickly. Standard $ 89 charge for the diagnostics. Cal Coast had told me the $ 89 charge would be waived if I went through with the tech’s recommendations, but since it was an easy fix, that charge just remained. He recommended a $ 99 annual maintenance tune-​ups that would include AC in the summer and heater in the winter, but I opted out.
On the phone, I had mentioned Unilocal for the 10% discount and the person on the line said she would make a note to the tech, but the tech didn’t know anything about it when I asked him, so I was charged the full amount ($ 89).

Yes, Cal Coast Pluming is all the Unilocal reviews state. Professional, on time, courteous, clean, etc. And, EXPENSIVE. So be forewarned. The installation cost the same as the higher-​end faucet we brought at its store and took only 30 mins to install. A new disposal and installation was $ 500 — the install took about 30 mins, but the disposal was only $ 80 if I’d bought it at Home Depot. Yes, this comes with a two-​year parts AND service warranty, but the price really is at the high end. We’ll continue to use them because of the service, but if you are on a budget be sure you are comfortable with the price.

These guys were so good to work with. I was having problems with my heating and air conditioning and didn’t want to replace everything. The actual AC unit was «new» but I knew some of my duct work was failing. My daughters room would either be freezing or boiling, depending on the time of year, and our room right next door would be neither. I got a couple of quotes and Cal Coast was by far the best one for HVAC. Everyone I dealt with there was really personable and flexible with our schedules. Tony was the technician who came out to the home. He listened to us and didn’t up sell us like the others did. We were able to fix the issues and get the balance right between upstairs and down. Tony was on time, and left without any trace of him being there. He even called us a week later to see how things were in the house and if our daughters room was better now.
This was an A+ experience. Thank you.

Extremely pleased with Erwin who came out to fix our leak/​irrigation issue and their customer service!
We noticed our kitchen floor was slightly buckling and couldn’t figure out what was causing the leak. Cal Coast sent Erwin out to investigate and since there were no leaks under the sink or outside walls, he thought it could be the pipes under the kitchen floors (YIKES!). He then recommended a leak detection company to verify 100% before he start any work of fixing the issue. And until the leak detection company come out, to shut off our main water line to prevent further damage/​converse water. He also noticed our backyard spigot was installed improperly and could potentially burst in time if there was too much pressure.
If the leak detection company found the leak under the kitchen flooring, he recommended a few options to stop the leak.
Independent Leak Detection (I will Unilocal them later but highly recommended them too)
came out and did their testing and he was surprised but the leak was NOT from the piping under the floor. It’s really rare (he sees maybe 2 cases a year) but the leak was coming from a corroded part connecting the dishwasher to it’s water supply line! He shut off the water supply to the dishwasher. Problem fixed! No more leaks and we just get a new part or new dishwasher since those parts are expensive anyways.
Erwin came back to fix our bad spigot/​piping in the backyard. Erwin also fixed our old irrigation system in the backyard.
I would highly recommend them for your plumbing needs!

I normally don’t do reviews for non restaurants, but I am so pleased with my service from Matt that I had to put in a good Unilocal review for him. He was scheduled to come at 8 and was here at 7 55. SUPER PROMPT. Then when it came to the inspection, he was friendly, professional, and very very helpful. He identified the problem and gave us suggestions on how to fix it. It was quick and he was very good.
I’ll be sure to call Cal Coast again and ask for Matt next time I have an issue at my home.