20/20 Eye Wellness Optometry

Been there twice. Small shop. I like the customer service, staff gives me the impression that they’re competent and experienced, and they care about my health. Will continue to go there as long as I live and work nearby.

Doctor Chan has the most important skill any medical professional can have; to extract maxium payment from insurance companies enabling lowest out of pocket payment. She got those guys at Eyemed to cough up enough for me to get the 3 pairs I needed. They also carry durable and inexpensive frames as well as all the new stuff too. I especially like that they carry the full line of Wiley X and addidas; so I don’t have to go to a biker store to get prescription safety glasses that look good. The office furniture is comfortable, but, not too nice; so you can tell the money is going the eyeglasses not the pockets. When the lab broke my sunglasses and messed up the lense; she twisted arms and cracked skulls until they were perfect. The bottom line: Doctor Chan and her Men deliver.

Great service and friendly staff. There is a great selection of frames and the staff was very helpful when I was trying on/​purchasing frames.

Awesome Place and Friendly staff. Very knowledgeable doctor and my daughter just loves the place and folks here. Would recommend to all friends.

Dr. Chan is as good as it gets. Her eye exam was extremely thorough, she explained everything and answered all my questions. I get the distinct feeling that she truly cares about her patients’ well-​being. I am leaving on 6 months of travel and forgot they were closed on Tuesday when I dropped by to pick up my contacts. Dr. Chan happened to be in the area and dropped by the office to give me my contacts. Totally above and beyond service from this office! Highly recommend.

Dr. Chan is extremely knowledgeable and very thorough with her eye exams. The exam was very detailed and she explained everything to me and was great at answering all of my questions. I never once felt rushed or felt like she didn’t care about my concerns. She is super nice and genuinely cares about your well-​being!
The staff are all friendly and helpful. They have a wonderful selection of frames at reasonable prices.
I would definitely recommend this office if you’re looking for a new eye doctor. You will not be disappointed with the care and knowledge you’ll receive here.

I met Dr. Chan at a vendor event downtown Pleasanton and loved her attitude so I scheduled my eye exam with her. Love the people you meet while networking! I’ve never been happier with an eye doctor! Her thoroughness to detail is wonderful! I highly Recommend Dr. Chan for your next appointment! Her staff is gracious, location is easy access from 580 and I would give 10 stars of I could!

I bought some frames in San Francisco but needed an exam. Checked Unilocal,saw good reviews for ²⁰⁄₂₀. Made an appointment over the phone. Pleasant call. They checked my insurance on the spot. Came in for my appointment a couple of days later. Nice office. Pleasant reception. Filled out a very minimal form. Modern office, great equipment. Dr. Chan was extremely pleasant and knowledgable and spent a great deal of time examining and explaining what she was doing and why. I really couldn’t ask for a better experience. My girlfriend is going in to see Dr. Chan this afternoon for her exam as well. My previous experience was at Kaiser and was hit and miss. I’m looking for some consistency and may well have found it with Dr. Chan.

Awesome Service. Would definitely recommend. Came in here with a broken set of glasses and they fixed them on the spot and we’re very pleasant the entire time. While I was at it I picked up a pair of new glasses. Their selection is top notch and very modestly priced.
I shop around for glasses all the time because I never really had an allegiance to a certain doctor.
For me it’s about
–Service
–Trustworthiness
–Price
–Speed
–Explaining everything so it’s easy to understand
²⁰⁄₂₀ really does hit all the right points
And nah, this isn’t one of those paid Unilocal reviews. I really can’t recommend this business enough. I think anyone who shops for glasses and wants a no-​bs approach would understand.

I found my optometrist!
Of all the optometrist I’ve visited, I like Dr. Chan the most.
Dr. Chan is very knowledgeable and very detailed with her exam. I have an eye condition that most optometrists overlooked, but Dr. Chan thoroughly went through what symptoms I should be looking for. Of all these years with my eye condition, I never knew! It’s so reassuring now to know what to look for. She made me feel comfortable and and made me feel like she really cared for my well being, which she does.
I’ve had gone to a couple different optometrist previous to her and they just couldn’t get my prescription right. I had complained to other optometrists that I’m getting headaches and dizzy from my prescription, and they wouldn’t budge. Dr. Chan was not like other optometrist and didn’t have the arrogant attitude where she knows best. She listened to me, and agree that my comfort is best for me. If the other prescriptions are making me dizzy, there’s no reason to keep that prescription. Thank goodness! and she nailed my prescription! Finally can wear glasses with comfort.
Throughout the whole exam, I did not feel rushed. She took her time and made me feel so comfortable. It was a different experience, and a good one. Finally have an optometrist that I can stick to.

I highly recommend ²⁰⁄₂₀ Eye Wellness Optometry. I have been coming here since they opened ~2 years ago and every one of my visits has been awesome. Dr. Chan is extremely knowledgeable and she’s been taking care of my dry eyes since I had my LASIK surgery at Kaiser. She offers great advice on how to take good care of my eyes and I always feel like I learned something. Staff are friendly and welcoming and they offer warm reminders for my appointments. This place is also convenient, close to the mall, and easy to find. What a gem!

Dr. Chan was very friendly, my first actual enjoyable optometric visit. There is a wide variety of high end frames to chose from!

I found my eye doctor and her name is Dr. Chan! The staff members are AWESOME. I would highly recommend this place and will be doing business with them in the future.

I have been coming here since they opened two years ago. I have had great experience here. Alishia and her staff is very friendly. This office is very clean and has tons of glasses to pick from. They even have a room for you to kick back and relax your eyes!
Alishia is very detail oriented with my eyes exam and she pointed out my eye problems and offered clear instructions to make my eyes better.
I like this place so much that I got my wife to switch and my wife had great experience as well.

Alishia was very helpful and knowledgeable. I have obtained a pair of glasses and sunglasses, and I have been using them for a quite some time already. Very happy with the results

If I could give this place over 5 stars, I would.
Every time I come to ²⁰⁄₂₀ Eye Wellness Optometry, my visits are nothing short of exceptional. Dr. Chan and her staff are extremely personable, take a genuine interest in their patients and strive to provide the best service they can. The eye exams are thorough and done with great care; Dr. Chan does not rush her patients at all and she makes sure that they are 100% comfortable before moving on. I cannot stress enough about how much she clearly cares about her patients and how much positive energy she has while working. Dr. Chan is wonderful with conversation, humorous, patient, and I have never heard her give any implication at all of any «rude» or «condescending» comments (as mentioned in another review) and I’m sure all her other patients feel the same way.
When I walked in for my first eye exam with her, I had many questions and she took her time to answer each one, never making me feel uncomfortable or stupid at all. To her, there is clearly no «dumb» question. When she prescribed my first pair of contacts she sat next to me and guided me step by step on how to place them in my eyes without rushing me at all, and even let me practice an additional number of times so I was sure I was truly comfortable with them before going home. She is also incredibly knowledgeable about different types of eye diseases and disorders but explains them in a way that even my 10-​year old cousin could understand.
All in all, my experiences with ²⁰⁄₂₀ Eye Wellness Optometry have been incredible and I highly recommend this to everyone needing prescription glasses, an eye consultation, an eye exam… basically anything eye related. Alishia Chan and her staff are the perfect mix of professional yet friendly. The service along with the state of the art, well maintained equipment and the beautiful, clean office make this one of the best optometries I have ever been to (and trust me, I have been to a lot!)

I ordered a sun glass with power prescription in it 2 months back and it was in back order for several times till now. I am not really not sure why does it take so much for them to prepare a power sun glass. Thank god finally i got it after several push and follow ups.

Exceptional service! Dr Alishia Chan takes the time to really explain everything. I took my 3 year old in for an exam and Dr Chan was great with her… anyone who cam get a 3 year old cooperate during any sort of exam gets an A+ in my book… plus, they have a great selection of both frames and sunglasses. I will definitely go back.

I love ²⁰⁄₂₀ eye wellness optometry. I had great experience there. The staffs are great. I was greeted upon entering the office. The place appears to be newly renovated, nice and clean. Sherry was patient with me picking out the right prescription sunglasses for me. They have a lot of options as far eyeglasses and sunglasses goes. I opt for the insert which work out for me as I don’t like to wear contact lenses. Dr. Chan was professional and knowledgeable in examining my eyes and subscription. She even help checked out my eyes for any possible disease and even follow up with me on how I enjoyed my visit. I will definitely recommend to my friends and family.

Overall, 4 ½ stars. Great service, and takes VSP.
I needed prescription sunglasses, and already had a recent prescription so I can’t speak to the quality of the exams or doctor. I met with Sherri to look at some glasses, and she showed me several that were great for the needs I explained. She was very friendly and patient, and showed me lens options I didn’t know about. I got the feeling she was willing to do whatever it took to make me happy, which is not too common any more. I told her I needed them on a pretty tight time frame for a trip I was taking, and she overnighted the frames to the lab and made sure I had them in time! But… when they came in, I had to send them back. :(
This was the only downside to the experience. I had tried on a pair that was 61 mm wide, and she mentioned the 64 mm version might give me more room in the temples and confirmed that everything else would stay the same on the glasses. When they arrived, everything about them was different and they looked awful on me. I actually had to check the model # to be sure they were even the same glasses (they were). That meant I didn’t have my glasses for the event which was definitely a bummer. To be clear, it was my choice to pick the 64, but I wish she had known that many dimensions would change, not just the width, so I could have made a more informed decision.
That said, she was happy to send them back in and replaced them with the right size, which came in within about a week. New ones are perfect, prescription is right on, and the doc Alicia helped fit them perfectly. I’ll definitely be coming back here in the future.