U.S. Cellular

Terrible. We ended up taking my entire family’s line to Verizon. After making my situation completely clear; being that I had moved to Chicago and hadn’t realized that U. S Cellular had left the market there; we had spoken with a representative at this location who assured me that upgrading the phone would alleviate 90% of my problems. So – against better judgment (always trust yourself no matter what) we went with some shitty LG phone which btw I ended up hating completely; and though I stated I was taking it directly back to Chicago; he assured me the battery life and speed of the phone would increase dramatically from my S4 SAMSUNG. Well; he was terribly wrong. From the second; I got it to my place I was «Roaming Constantly» as the phone was consistently searching for a signal; point being – the phone was garbage in Chicago. I would have been better off with a type writer down there. Not only was it always roaming; I couldn’t get internet barely at all; couldn’t download any app; I could basically make A CALL. sort of (ya know — if I was standing on the top of my building on a clear night) To make matters worse; after 6 or so days on having this so called phone; my dad gets a nastygram from U. S cellular stating they are going to cut off my internet usage; because I am using 5x the amount of data due the phone being on roaming constantly!!! what the heck U. S Cellular!!! Get your crap together! I was speechless. It turns out since I was roaming all of the time; if I had sent or received 1 – COUNT IT 1 email; I would have used up the amount of data that I was allotted to have for a month. WHOA. Because THAT is completely realistic right??? Long story short; I had to take a day off of work; drive back an hour to pleasant prairie to return a phone that never should have been sold to me in the first place. Disgraceful. You feel like you pay people in times like this to give you clear, honest, solid, advice; instead I wasted my time, money and effort; and would have been better off listening to myself with no so called «EXPERT advice from US Cellular. I have switched to Verizon; and absolutely LOVE MY S6. I feel spoiled. I mean; it has a signal and works. We were loyal patrons of this company for 20 plus years; I ask you; was the initial sale worth it?