Buy Buy Baby

Had the worst experience in this store. I tried to get some help buying a dresser and had a few questions. I waited in the furniture section for 20 minutes while the two employees helped other people skipping over me twice.
I finally positioned myself behind the people they were talking to so that he would clearly see me waiting in line. He finished his conversation and walked away. His other coworker finally pointed out that I was walking towards him and he turned around and said «Oh you have a question?»
So I asked him about the chifferobe because I wanted to know about shipping options, and he abruptly said, «Oh that’s online only.» Turned around and walked over to another couple to help them. The other employee was no where to be found. So after 30 minutes of being ignored, I was simply dismissed without my questions answered.
I was so mad, I just left.
This part is my mistake. I just went online and bought the dresser paying full price and white glove delivery ($ 99). That service was just as bad.
The delivery guys (AIT) initially didn’t want to deliver the dresser up the stairs despite us filling out the online form saying it was an upstairs delivery and filling out the number of stairs. We convinced them to bring it up the stairs. They didn’t have shoe covers and left dirty shoe marks on our carpet. Their hands were filthy and left smudge marks all over the white dresser. When my husband pointed out the marks they said «Oh you can wipe it off.» Well they were wrong. There are now two marks (one on the top, and one on the front middle of the top drawer) that won’t come off despite soap and water, Clorox wipes, baby wipes, and a magic eraser.
When I called customer service to complain, no one was very helpful. I wanted at least a refund on the white glove delivery because I didn’t get white glove delivery and I’m left with a damaged product. The first person told me she couldn’t do anything and wanted me to contact AIT for a refund. That makes no sense since I paid through Buy Buy Baby. The second person told me to email her the pictures, which I did. She never responded to the email. The third person I talked to finally would only refund me half the shipping.
So I spent $ 650 on a white dresser with some guys finger prints on it and I can see every time I open the top drawer or change diapers.
Just go buy at Toys R Us or Pottery Barn Kids. They were so much more helpful in all of my interactions. They’re really aiming for lower than mediocre at this company as a whole.

Could not have possibly had a worse experience.
Tuesday am caked at 845A (slow period).
Disconnected 3X after waiting on hold for 10 minutes between each call.
Misinformed by store regarding inventory.
Tried to buy a $ 700 stroller.
Don’t waste your time.
You will be insulted for expecting relatively mid-​level, decent and respectful customer service let alone you will receive incompetent personnel and erroneous store inventory levels.
Unless you are a desperate mom (or dad) needing something, shop elsewhere.

I reserved my orders from a registry online and paid in store. Very accommodating and even allowed two transactions for me. Best part? A free do-​it-​yourself gift wrapping station with all the complimentary necessities!

This review is for Bridget. Thank you for your kind and competent service!
I called Monday morning looking for a specific product and wanted to make sure they had it in stock before making the trek out to Pleasant Hill, with baby in tow. Bridget handled my call quickly and kindly. I could tell she knew what I was looking for. After she made sure they had the correct size in stock she said she would have it up at customer service ready for me so I could just come in and pick up.
As promised, I walked in, was greeted with a smile, walked over to customer service and bought my shield, and was done. Mission complete!
Looking forward to coming back and checking out this huge baby store!

Needed to buy two new car seats due to a car accident.
Fortunately, the buy back 25% off deal was happening.
I already knew what I wanted and the staff made it super easy to make the exchange.
I brought the old car seats in a shopping cart and left them near the registers.
Went and picked out the new ones and was in and out in about 25 minutes.
Great experience.

Buy Buy Baby is the Bed Bath & Beyond of baby stores. And who doesn’t LOVE Bed Bath & Beyond?! Lots of a baby stores can disappoint in terms of service, selection and prices, but here you have a large selection of high end baby gear you can get with the help of those fantastic 20% off Bed Bath & Beyond coupons you get in the mail. Tad-​dah!
And you can sign up online for more special offers as well as get mobile alerts on your phone = More 20% OFF! These coupons allowed me to get things like my custom glider and ottoman at quite a bargain! I went in person to sit on 100 different chairs and was handed a book of different fabrics to chose from. For a fraction of what I would have paid at Land of Nod or Pottery Barn Kids I got a gorgeous piece of custom furniture and it was delivered to my home without a glitch. I was offered a fabric protector for $ 60 which, now applied, guarantees the piece for 3 years against all stains a baby can inflict on it! I’m using what I have left in the bottles to baby-​proof my couches.
I have continued my love affair with Buy Buy Baby from afar by shopping with my coupons on their website where I’ve scored my Diaper Dekor Plus, baby carrier and white noise machine all at 20% off and less than what I would have paid on Amazon (even with my completion discount). If I sound crazy frugal, it’s because I am. Buying things for baby is $$$. Since I’m not crazy about buying things used, I’ve found with great discounts you can get amazing deals that are almost comparable to paying consignment prices.
If you like top quality stuff and savvy shopping, put Buy Buy Baby on your radar for the things you need for baby.

04.16.16 with 2 others
First time ever going to a buy buy baby store. Didn’t know what to expect.
I wish I looked on Unilocal before going to bring my bed bath and beyond coupon.
Large store with everything you can need for a baby or a registry. Similar to babies r us but more organized.
Prices were much higher on a lot of products compared to other stores but I like to price around.
Still ended up buying 2 things I needed.

We tried returning back a faulty stroller but the store manager said he can’t take it back because he won’t be able to re-​sell it. Isn’t the point of allowing returns because if the product is faulty the store can protect the customers instead of telling the customers to go to manufacturer?
Pretty poor customer service I say. Customer lost.
Upd: I just read some other reviews of people and many have had similar issues with returning products. So my guess was right about the store manager trying to protect his profits over customer service. People beware!

I didn’t shop here when I was pregnant with my daughter or while she was a baby but boy do I wish that I did! This store is amazing! There is A TON of baby items to choose from and everything is organized into different sections which makes it easier to look for different items that you may need for your child. The stroller section is probably my favorite because not only do they carry the typical stroller here but they also carry high end strollers and car seats (which normally you only can see online). Some items here can found cheaper on Amazon but if you want to see the item before buying it this is the place to go (did this with my daughters high end car seat before buying it & so glad I did.). Anything and everything you can imagine that you need from your baby is here. They also have a baby registry that you can sign into and you can also sign up for coupons! Definitely check this place out if you are expecting or if your child is under 5.

When it comes to the baby industry, there is no other rival other than the wedding industry. That being said baby products are sold everywhere, but from time to time you get a specialized store that really comes through and that is what Buy Buy Baby is. Yes, it’s is a big box store and prices can be a little steep, but the most important thing this place offers is a one stop shop. If you are looking for a baby product and can’t seem to find it… Buy Buy Baby will most likely have it in stock. The place reminds me of a Bed Bath & Beyond and I would not be surprised if it was owned by the same company. Bottom line, if you are pressed for time, as most parents are, this is the place to go.

Today it has finally clicked that this store has gone to hell in a hand basket .
I went to purchase a simple diaper pail refill. An hour and 15 min, a melting down baby and my patience thin I FINALLY was able to get them shipped to my house from San Jose store.
I asked 3 people about the refills and no one could give me an answer. Shelves were completely empty. I asked if I could still get them shipped to my house free, and was pensively told yes.
I go to purchase some laundry items and place an order at the check out, 15 min into my expedition.
I asked the guy at the register to order up the refills for me. Apparently they don’t ship to California, so he spent 20 min trying to find out why and totally ignoring the fact that he had already rung me for my other items which I had entered my debit card info already and waiting for him hit his keyboard. Finally paid for those and he’s still worried about why they can’t ship it to California!!!
I interrupt him to say do any other stores have them??? He says let me check. 10 min and me showing him how and which ones he says they have 30 in San Jose.
I ASK if they can have it sent? He’s like stores don’t ship to stores. OK, so do they ship to me? Yes he replies. Then again I have to ASK to have that done. He then needs to call the stores again to get the sku, when it’s on his computer screen.
Matt (this clerk) then runs into the back of the store. What is going on? he needed a form for the order! Ugh!
Okay, I’m still being patient he rings me up and I pay and before I leave I just double check to make sure I’m getting what I asked for, he double checks and NOOOO, he ordered the one I DONT want! Seriously??? LETS DO THIS ALL AGAIN!
Asks me if he can get the change back that he gave me so he can re ring it up, it’s exactly the same price, just a different variety!
He called about 4 different people, I asked 3 previously, and I’m still the one walking them through the process.
Have customer service, communications and just maybe, yes maybe do your job.
They were having a hiring fair in store today, I hope to god they hire competent people who care about helping moms, moms to be and people like me who had ZERO clue when first walking in this store, I felt great then, now I just want to bonk them on the head and knock sense into them. Employees at Walmart have better attitudes.
The rest of the staff were chatting with each other. Not helping customers.
The shelves were bare and 5 items I went in for none were in stock! It’s just become a horrible place to shop.
I hope it’s not a management issue, and just an employee one, so there might still be hope for his store
I hate that j can’t rewrite this review and only add to it!

Came in today around 10:30. Checked out some strollers and car seats. Was in the store for about 30 minutes, not once did a staff member acknowledge us.
There was a guy hanging some stuff on a post he never offered help when we were clearly confused by a few things. Just stayed on his ladder.
At one point I took something off a hook and the hook fell giving my hand a small cut, staff member walked by and pretended she didn’t see it.
They have a lot of stuff so I guess 2 stars is good. This is certainly the type of place that you want staff help, unfortunately they have no desire to engage you.

I’ve had some great experiences at this location and some terrible experiences.
The store manager, Lisa, is quite rude and condescending to customers and her employees. She lurks around the registers to refuse returns for customers.
A good friend of mine had a terrible experience with her as well. Both her and I instead took our returns to Bed Bath and Beyond where they are more than accommodating and very understanding.
As a new mom, I spend a lot of money on various baby products. Sometimes those products don’t work out or are defective and it is nice to know that you can return them (Target, Babies R Us, Bed Bath & Beyond, Pottery Barn etc…). However, BuyBuy Baby has VERY strict return policies under Lisa so I will no longer be shopping here out of fear that I will be stuck with products that I don’t want. I don’t have the time to have to go from BuyBuy Baby to Bed Bath & Beyond each time I have to make a return or the money to waste on products that don’t work.

I came in from Richmond tonight to get stuff for a baby shower registry!
I was helped by a few staff members who were so sweet! Marcy (blonde working the front counter tonight) was so attentive and great!
I told Marcy I wasn’t familiar with the area and was adamant for a good restaurant in the area. After I was done shopping and rung up by the wonderful Marissa, Marcy gave me directions she had hand written while I was shopping! Score baby girl, score.
So sweet.
This is what customer service is all about. Providing that extra service as a person to a person rafter than an employee interacting with a customer.
To her boss; give her a raise.
And thank you store for having sooooo many options and being clean and organized so well with caring staff and promptness. I hope your employees are treated like gold as they seem happy and deserve it!

Terrible! Just terrible all around!
Very disappointed!
As a first time mom I chose BBB .I’ve always liked the store and thought they had a good selection «one stop shop» I’ve visited the store in the past with friends and family so this was my choice now that I’m expecting my first.
Well, from the minute we sat down to register things were not right and sure enough it just kept going wrong. First we were started with one person then she left in the middle of the sign up and someone else came (yes I have their names; and no I won’t mention. I’m sure they all know who they are)
We finally finished sign up after hearing 10 apologies «computer slow» we were given the scan gun and we started in the back corner with strollers. About 10mins in to it SHE leaves us at the department and takes the scanner and never returns …35mins later a very nice gentleman said I’ll be helping you find her and get you the scanner back so you can move on. He than walks away comes back with a new scanner says here let me get u started with a new scanner. He was kind enough looked up stroller accessories that I needed and input then in the scanner. We were on our own then… Few items later the gun shuts down … Now walk half way through he store to find someone to restart it. After 3hrs all was done we scanned what we wanted and left.
Now the nightmare; friends and family started buying off my registry only for me to see items are not showing as «purchased» I started receiving double items that I didn’t ask for… Frustration was at its highest… I wanted to go in and cancel my registry. I’ve called several times to have them log in and mark items are purchased. They did not care all I’ve heard «it’s out of our control ma’am» sorry this is happening” free shipping available but never shows up on the final check out… then the fun part :) here come the gifts I never scanned on my registry or anyone buying me a gift that’s as not on my registry well either way I got some unwanted random gifts… And the ones my friend actually purchased well that wasn’t sent … I’m sure some one else got it. 2 weeks later; several calls to store and customer service it was confirmed my gifts were switched with someone else’s … Great! Let’s wait some more and finally gifts will arrive.
Poor customer service; site is always acting up… Just disappointing! I’m over it, and not planning on shopping here any time soon.
I won’t recommend it! Sorry!

Came here to get all the baby gears. It’s a good place if you know what you want to get exactly. A wide range of options. You can get everything from clothes, blankets, strollers, cribs, baby carriers and other items. It’s a one stop shop if you already know what you have to get.
Customer service is absolutely disappointing? It’s like they hire a bunch of kids working in a factory outlet. They may be able to give you some recommendations. Just don’t expect any personalized and friendly service. Staff are not very helpful at all. This is extremely frustrating, especially for first time parents who need much more professional advices and help.

I placed my order on June 28 through a gift registry and paid for the item to be gift wrapped. I finally received the $ 299.00 Digital Video Baby Monitor today, July 10 thank goodness as the party is tomorrow! I opened the box and there was no packing to keep the item from moving around in the box. Also, it was not gift wrapped and the price tag was on it as well.
I called customer service and they were very apologetic. Nonetheless, this will be my first and last time doing business with Buy Buy Baby.

BUYBUY is WAY better than babiesrus. They have everything you need, including the higher-​end brands that BrU doesn’t carry. The prices are better and they accept BedBath&Beyond coupons! The open box/​damaged box deals are awesome too lol seems there is always a friendly helpful staff member near by to help out too!

Okay I’m way beyond child bearing or rearing years so walking in here was a bit of a walk into a time warp. I ordered a stroller for my daughter who lives in LA off her registry and thought «done and done». Until… it arrived at my house. Oops I must have checked the biling and shipping address the same box. ACK! Now how am I gonna get this 21lb stroller down to LA, especially after I got free shipping? Eh…
This was before Christmas too, so I really didn’t feel like fighting the throngs of crowds in the store to deal with this either. So it sat in my living room for a month, a reminder of my stupidity. Well as it worked out, I took it down to the Pleasant Hill store the other day upon opening at 9am. They have a 90 return so I was well in the 90 days, first one in the store (had hubby to lug the thing in for me). The gal at returns near the door greeted us and was super friendly and very helpful. She made the transaction simple and painless. She just did an even exchange! I didn’t have to get refunded (which usually means you have to wait 7 – 10 days for the money to go back on your credit card) and then repay for it. Nope, just even exchange and free shipping right to her home. Yay! Now I won’t have to drag it on the plane and pay to check it when I head down there in a few weeks! Woo Hoo! In and out of BBB in 12 minutes!!! Seriously the most painless return ever to a big box store.

Per the suggestion of my girlfriends to test drive baby strollers and try out baby carriers and baby car seats, buy buy baby was the place to go. I didn’t know this but Buy Buy Baby is affiliated with Bed, Bath, Beyond.
Walked in the store with my hubby and was overwhelmed. Our focus was to checkout baby strollers first and foremost so we headed to the baby stroller area. I had an idea what I was looking for but needed help to figure out which baby stroller was the right one for us. All of a sudden, on of the staff member, Carlos came out of nowhere. He showed us a few strollers that fit our needs and car seats that were compatible with the stroller we liked. He answered all our questions and was very helpful. This will be the place to purchase our stroller. What’s also great about this place is they have a complimentary gift wrapping station.