Woodhouse Day Spa

The Woodhouse Day Spa is one of my favorite places to relax and unwind. All of the staff there are courteous and helpful. I have experienced numerous services here including massages, facials, waxing and mani/​pedis, and each service left me feeling refreshed, relaxed and renewed! I have my favorite therapists of course, but I have never had a bad experience with any of them.
I am truly shocked to see some of the negative reviews here, but, as I work in customer service myself, I know you just can’t please everyone. In any business, if you don’t show up on time or have the right expectations, you probably won’t get the desired experience. (Ex: a reviewer lists their arrival, start and end times. It was clearly explained to me on my first visit that I needed to arrive at least 15 minutes prior to my appointment to complete paperwork and get changed.)
I also feel that Unilocal may not give an accurate picture of this place. After each visit, I get an email asking me to rate my experience, and I just figured out where they are going. Apparently, I missed the link on their own website at the top that said Guest Reviews. There’s over 1,000 reviews there versus the 30ish on Unilocal.
While the facility could use a face lift and more space, they must be aware as, on my last visit, I was informed they are expanding and updating in the fall to address those concerns.
Additionally, I was pleased to see The Woodhouse’s recent Facebook posts about a Military Appreciation Event. They offered complimentary services to those who served. What a great way to give back to the community!
Great job Woodhouse! Can’t wait for my next visit!

If you love facials try the hydrafacial, I have hyper pigmentation and being mixed race, it works very well for my skin. Suk is amazing always tell me which cleansers to use for my specific skin type, I also had a back neck and shoulder massage with Lory while she does have a different style, I feel my kinks worked out each time. I recommend the woodhouse, the girls are fantastic and my skin is getting better. The woodhouse is worth a try in my book envy, green, heights and spa habitat have nothing good but fast and hard membership sales and product sales!!! they don’t do that here!! The great thing is, they are moving to another location within the shops for more space, I’m ready for a girls spa day and pre-​wedding pampering!

Went in last week for a mani and back, neck, and shoulder massage. My massage was heaven. The therapist talked to me about and sore places and was sure to address those. The lady who was doing my nails was waiting for me at the bottom of the stairs when I was done with my massage. She did a beautiful job on my nails and was mindful of the time bc I had an appointment I had to get to. All in all, it was a wonderful experience. I left relaxed and refreshed. I told my husband that all I want for birthdays and Christmas was gift certificates to the Woodhouse from now on!

I have been going to this spa for my mani/​pedi for the past five years (since I moved to Dallas) and I love it! I have had nothing but positive experiences! All the staff are wonderful and I always feel pampered and rejuvenated after my seasonal mani and pedi! Debbie is the best!
It is clean, always smells wonderful, the music is calming and very zen! It’s hard to believe this little oasis is in the middle of the super busy legacy shops area!!!
Highly recommend!!!

I have been coming to the Woodhouse Day Spa in Plano for over 5 years and have never been disappointed. From manicures/​pedicures, facials and massages the staff has always made sure my time was relaxing and enjoyable.

I have gone to this spa for years and am surprised to see so many bad reviews! Yes they are pricey, which is why I could never afford to go more than once or twice a year, but each time I did the experience was absolutely wonderful.
I enjoy the more typical spa services (facial, massage, pedicure) so I can’t speak for ones such as body wraps, scrubs, or any type of mineral bath and/​or shower.
The services I can recommend are: the neck back and shoulder massage which is the only one I get because that’s where I hold all my tension, the warm agave nectar pedicure, the signature Minkyti facial, and most recently the illuminating facial.
If it’s your first visit, they ask you to arrive 15 minutes beforehand to fill out paperwork. Upon entering, you check in at the front desk and are then taken to a changing room where the most comfortable robe on earth is waiting for you. They also have free lockers for your valuables and will bring you sandals.
You are then led to the quiet room to wait for the esthetician or massage therapist. They have light snacks laid out (usually granola bars and trail mix) and will bring you whatever you would like to drink. I normally get both a water and champagne or mimosa.
Yesterday I had only taken 2 sips of my drink when the massage therapist was ready for me, but they placed a card with my name next to it for me to enjoy once I was done with my massage which was nice.
The massage was wonderful and the illuminating facial superb. The esthetician complimented my skin numerous times and applauded me for being religious about sunscreen. She used to be a makeup artist for Smashbox and gave me multiple tips on home remedies. I’ve always loved to mix my own makeup potions and masks, so I felt her and I were kindred souls.
I bought the gift card I used yesterday in November of last year (cyber Monday) and got a great deal on it. If you are on their emailing list, they send out many special offers such as 20% off a service and most exciting, spa week! Spa week is when some of their most popular services are only $ 50 each. That’s huge! They don’t skimp on these either, it’s the same skin care products they would use normally and the same amount of time.
For example, if I had booked my massage and facial yesterday during spa week I would have paid $ 100 total as opposed to $ 245. Get on that list people!
They also have a week where you can purchase a block of 7 services for the price of 5. These never expire, so if you are someone who books a service quarterly it’s perfect because that’s nearly 2 years of services at a significant discount since 2 were free.
Be mindful that they do ask for a credit card to hold an appointment and there is a cancellation charge. I like to go in the mornings when finding parking in the garage next door is a breeze.

Paid $ 250 for a 90 minute reflexology massage. I don’t feel it was worth it. It didn’t feel like 90 minutes. The therapist took a lot of breaks and there were a lot of moments where she wasn’t doing anything. I don’t know what she was doing because of course my eyes were covered. Then she put very hot stones on my back twice and arms. I complained to her that they are very hot. Afterwards my skin was red and sore. Came home looked in mirror skin has red bumps and very painful!

Worst experience ever especially it was my Birthday! I received a $ 500 gift card to spend a relaxing time with my daughter and get massages and manicures & pedicures. My massage was just okay nothing special, I usually go to inexpensive Massage Envy every week and I get a better one from them! But when the time came for my mani & pedi I really experience horror! The lady who hurt me was the only Asian lady there (I don’t know her name), she cut my skin around my fingernails twice and scrubbed off a peace of tender skin from the side of my foot, making me bleed not 1 but 3 times. I believe 1 time is a fluke, 2 time is coincidence but 3 time is a pattern! She was very hyper with nervous energy. I confronted her saying that she keeps hurting me and asked her if she had drank to much coffee, but she had no bedside manners at all, she didn’t say a word, just one time told me to relax my hand. The other lady’s who were assisting my daughter were very nice and my daughter was very happy with them and had a nice experience, they also told the manager what happened to me since they witness how I bled 3 times and experience pain during my mani & pedi with their Asian lady coworker. The manager assured me that the lady who hurt me during services was in fact theirs best, but just had that personality when she gets nervous…
She offered 25% off services and I told her that it doesn’t matter to me since I have a gift cards so she said that we can apply it towards the tip for all ladies. I did leave a 20% tip, but the lady who hurt me doesn’t deserve that! I’m writing this review in the middle of the night because I can’t sleep my foot is hurting really bad and I can’t were shoes now, I’m applying medicine on it and taking Advil and it’s my birthday today! How awful!
It was my first and it’s going to be my last time, I would never go back to that Spa and prying that I won’t get an infection from hurting and bleeding there 3 times from the hands of unprofessional mani & pedi lady.

Nicole was awesome for my pedicure ! Very happy with the salon cleanliness and atmosphere too !

My husband and I both booked and paid for the 80 minute deep tissue massage. Arrived at 2:55 and at 3:00 started paperwork, (1 detailed form front and back) I was taken back to the massage room and looked at the clock when I hopped onto the table after undressing. (I always look at watch or clock to make sure I get what I paid for) I was back in my robe, sipping tea back in the waiting room at 4:21! We did not get onto the table to actually start massage until 3:10. I did not feel a full 80 minute massage was given but the 60 minute was given. I even asked the therapist after she brought tea to me, if I received 80 minutes and not the 60, she confirmed 80 and quickly left. Never to be seen again. Beware!!! they start your massage time from the time you arrive not when are on the table. I will be contacting the licensing board to alert them of this common practice. This is frowned upon by the industry, and has serious consequences.
My husband was taken back to the massage room about 5 –10 minutes before I was, and My massage was over, I was escorted back to the waiting room and was ½ way finished with my tea, before he even returned. His was dissappoinying as well. He specifically asked for and paid for Deep Tissue, his masseuse was over heard saying to him… well …your very strong that’s why it wasn’t as deep as you may be used to!

Treated like I was ignorant and told by the «girl» at the front desk that she went to «bid-​ness skool» and that’s why I don’t understand why they run shorthanded on Saturdays. Called the manager after this brilliant exchange. Great response from the lady, «well I’m sorry about that,» in a pathetic and less sincere manner. Never going back and yes I was a big customer and reference for them before. I guess my time at one of her country’s top business schools was a waste when they covered the importance of customer experience.
Give me a break. Go elsewhere because they don’t care.

Amazing experience! Loved the peaceful waiting room … Great massage. Will come back!

My experience was much to be desired here at this spa
I have had numerous massages but this place needs to much to be desired. I thought it was supposed to be a high class establishment. In fact it is very much worse than massage envy
The therapist was terrible it felt like I was getting lotion rubbed in my body no massage at all. I had water logged sandals that squished when I walked. Establishment was not conducive of a peaceful massage. Thin walls –loud people– 140 $ massage = a waste
My 80 min massage lasted maybe 60 min
Won’t go back again for sure. Money wasted.

Called and was able to get In on the same day. It wasn’t a spectacular experience. It was ok. I guess I was expecting a ultra luxurious calming experience with great massage when you pay almost $ 300 for a facial. The esthetician was nice and she even gave me the seaweed that she used on my face to take home. She said I could use them a couple more times at home before I could toss them. They did ask for me to ask products at the end and I did end up buying skin care products. I would say you can get the same facial at other places not so fancy and pay a lot less.

I have had a few different services here. Swedish massage, prenatal massage and lavender scrub pedicure. Every time it’s improved. They never call to confirm my appt but never an issue. The pedicure isn’t the best I’ve ever had but the technician warmed up. The massages were great.

So if you have been to any other Woodhouse Spa this one will dissapoint you. First, i had a facial and no robe or neck wrap. When I lived in San Antonio even with a facial i was given those. I was given a cup of tea which was nice. So the next thing is the overall facility. It needs an major update or just start over somewhere else. I was taken upstairs and i felt like i was heading into the attic in my grandmother’s very old house. The ceilings are so low and it made me feel claustrophobic. The treatment rooms same way. Old furniture that looks like it came from an antique shop, worn and dusty. I was told to put my belongings there and literally had to wipe down the dust when the therapist left. Nothing calming or luxurious about this place. I’ve been to the San Antonio and Corpus Christi locations which were so much nicer so I expected the same. I was really let down. My facial was nice but unfortunately I can pay the same somewhere else and get a better experience.

Worst place ever. I paid for a $ 100 shower that I’ve done myself at home for $ 18 with a clay face mask over my entire body and natural oils without the loud drain, she burned me and these are NOT true body wraps.
I’ve had better groupon body wraps!!!
I hate writing bad reviews but I’m very upset that I wasted a nice evening of relaxation at a place I left more tense and angry!!!
Rip off!!!

This was my first visit to the Woodhouse Spa, and scheduled a microdermabrasion facial for this visit. I immediately found the staff to be friendly. I was asked to have a seat in the Quiet Room/​Waiting room, which is suppose to be a quiet relaxing room. However, it wasn’t quiet at all!
My esthetician came by a few minutes later and showed me to the room. I was asked to change into a robe. I looked the around the room and did not see a chair or side table to put my purse and clothes, as I have seen in other spas. I asked the esthetician where I could set my stuff and was asked to leave them on the floor. I found this to be rather tacky.
The esthetician was nice but very rough when using the microdermabrasion tool. The facial also didn’t last quite what I paid for.
Overall the experience was ok, but expected more from a place like this.

I visited Woodhouse with a friend to get a mani, and while the spa was nice and the manicurist pleasant, the overall mani’s durability left me wanting more… my mani chipped within 2 days, which seems fast for a mani that cost $ 30+
Everyone was friendly and the facility nice, but to pay almost double for a standard mani, I was a bit disappointed.

This is one of my favorite getaways 2 — 3x a year when I can’t get to ZaSpa or Four Seasons. I spend an entire day or half day getting everything from the 4 hand massage, Skintini facial, seaweed body treatments and the sugar scrub manicure and pedicure. My only wish for this spa is to have a QUIET relaxation room. Checkout the ZaSpa’s. It isn’t large, but everyone is relaxing, or even napping… in quiet with background music. Also, Butter is the new nail polish brand the Woodhouse spas are using. I am not a fan, however, I love the nail technicians and the sugar scrub treatment. Best results with Butter is to stick with the darker colors or the frosted, metallic, shimmery shades. The light pale blue I tried required 4 coats and the consistency created ridges which chipped in a day. The spa repainted my nails at no charge. Pros, they are, indeed.

The services are good (note: it is rare to receive a true deep tissue massage), but the «spa experience» could be better.
— Not handicapped accessible inside
— Not enough seating in the quiet room
— Not enough room in the dressing room
— The treatment rooms allow in too much light and can be noisy because they face the exterior
— The quiet room can be uncomfortable — the robes don’t close well when you sit, and there are not separate rooms for men/​women
— The lockers need to be wiped out (and probably disinfected)
Read the cleaning protocol before getting a pedicure — they do not clear out the jets between treatments. Your feet are soaking in someone else’s gunk.

I went to this establishment for the first time: i received two gift cards. It started out wonderful and only got better as my time went on. I wad walked into a quiet room where they served me a beverage of my choice, then i was walked into the waxing room, the girl who worked on them did an amazing job, she was really gentle and was really awesome. Great personality and a great waxing job, next i was escorted back to the quiet room where i was given another beverage of my choice and my mani and pedi specialist met me. I was given the agave special. The mani pedi was phenomenal. I was given a warm compress for my neck filled with aroma therapy. I had my legs and arms messaged for a good 45 min. My polish came out perfect! The staff was so sweet and accommodating. Turned out that my mani pedi wasn’t as much as advertised so the gift cards covered my waxing as well. I will be returning 100%. def worth the buck

I have been coming to the Woodhouse Spa since 2011 and usually have a good experience — the massages and services they offer are top notch. I always plan my pedicure around Madeline’s schedule because she is so personal and does such a great job. My preferred massage therapists are Adrian (who, unfortunately, is no longer with the company) and Lindsay. I most recently had Heather and enjoyed her as well. Amanda, who works the front desk, is incredibly professional, thorough, and courteous. It is always a pleasure booking an appointment with her.
I keep coming back to the spa because they have good customer service and nice flourishes to make the visit delightful. For instance: one of the therapists got a migraine the morning of my appointment and was not available to come in for a scheduled couples’ massage. The only option they had available that day was to have my boyfriend and I come in an hour apart or to reschedule completely. We opted to reschedule completely and as compensation, the spa comped our entire next visit. It was greatly appreciated. The flourishes that are a nice touch include: the soft bathrobes, the luxury high thread count sheets with the heated pad underneath, the assortment of mints and nuts in the waiting room, and the brief aromatherapy session prior to any massage or nail service. In addition, the entire property is kept very clean and hygienic and I appreciate the subtle décor.
Although I generally I have a good time, there are a few things that I would suggest be changed so that this can be a 5-​star facility.
1) The Waiting Room: I find my massage to be done in vain when I go back to the waiting room after my service and have to listen to other women talking loudly. It is jarring and completely undoes all the work my massage specialist did. If I’m paying almost $ 100 for a massage, I feel like the benefits of the service should last longer than five minutes. Since space is limited and adding another waiting room for those who are status post massage would be unreasonable, maybe you could instill a policy asking guests to not be loud?
2) The Locker Room: on two occasions, all the lockers were in use and the only ones available would not lock. Despite this being an affluent area, there is always the concern of theft. I ended up taking my belongings with me to the room.
3) The Music: generally, the music selection is relaxing and therapeutic; it is more or less white noise. Unfortunately, on my last visit, various versions of My Heart Will Go On and Canon in D were on loop. In addition, there were instrumental versions of songs by Metallica and Linkin Park. How are intense orchestral versions of metal/​rock supposed to help me unwind?
Overall, the facility is good, but I think with these minor adjustments they can become an exceptional spa.

I have not experienced a day spa like this before– not in a good way… do NOT do the SOMA– wowed weirdest experience ever with oil dripping down your scalp– a whole bottle mind you… one changing room for a single… Vibe is okay– the only reason I gave it 2 stars

I always have a wonderful experience at the Woodhouse, even though I’m not the type to spend all day at the spa – I’m still treated like a special guest for the 1 – 2 hours that I’m there. I always go for the facial treatments, in which they apply a combination of massage with house-​branded and professional skin care lines. The dimmed lights combined with serene environmental sounds, pleasant aromatherapy, and my therapist’s soothing touch creates a tranquil atmosphere. I won’t deny that I get so relaxed that I find myself snoring off to sleep – luckily, all of my therapists have been discreet about these things :). The great thing about waking up after one of these sessions is to find my face feeling soft and looking radiant – happy skin!
Now if only Woodhouse were more affordable than just a semi annual splurge, I’d be inclined to visit more often! However, since today’s economy prohibits an out-​of-​town trip, the Woodhouse is a pleasant staycation solution.