Stonebriar Spa

I booked a spa for 2 for my wife and mother in law for Mother’s Day. I booked it a week and advance and got a call to confirm.
So my favorite ladies arrive and they only have one massage booked. Come to find out that the rep who confirmed didn’t not process the reservation correctly. They got pedicures but we’re offering a one a facial and one a massage, at a much later time that what I booked for as compensation for the error.
The effort they put in to trying to correct the issue was minimal, and that is being generous.
I called around to other massage places and they were trying to mountains to accomodate them and to make the day great.
I was disappointed with the end result and took our business elsewhere.

I wish I could give another 5 star rating every time I go! This spa is unlike any other. The staff is so friendly and welcoming. Once you change into your robe, you are taken to a relaxation room. There you sip your water or tea, and either sit or recline while you wait for your services. Every time I’ve been there, people are very respectful and quiet in this area, so it really gets you feeling nice and peaceful. Then their services. WOW. The facials are wonderful, their nail services are great, but their massages are truly outstanding! The first time I went, I got a hot and cold massage, which did wonders on my back. Their staff is very professional and excellent at what they do-​you WILL leave there feeling a million times better than when you came in!

Do not go for a mani/pedi…but, the massage and facial were nice.
I recently went for a full day of pampering, thanks to my husband! He booked me for a massage, facial, and mani/​pedi… I am a lucky girl! I was so excited and very pleased with the pampering. Things started off great with a wonderful massage and then a nice facial. But, the mani/​pedi needed some help.
I don’t know which service my husband booked, but I didn’t find value in it. After reviewing the packages on their website, I don’t see any offering that would be worth the cost, based off my experience (I get better service at many of my nearby salons). The worst part, which is the backbone of every offering, was the polish work. I am not trying to be mean or sarcastic when I say I could have done a better job polishing them myself. The most disappointing thing… Every time I look at my nails, it makes me frustrated, which is not the feeling you want after such an otherwise good day (and heart felt gift). I also found it very odd that she tried to get me to pick a different color, after I chose one I liked. She preferred another brand, so offered me two different color options, that were very different. I’m sure she had the best intentions, but I found it odd. My nail tech was very sweet and unaware of any issues (and seemingly proud of her work). So, I didn’t see any point in bringing it up, as I didn’t see that anything could change.
All in all, I’m bummed that the day took a turn in the wrong direction, but I am pleased with the way it started.

Massage, facial & mani/​pedi was excellent! The total amount of time was about an hour more than I was expecting which wouldn’t have been bad had I not had to be at school pick up. Spent too much time between services just waiting. Will be back when I don’t have somewhere to be right afterwards.

I finally decided, after thinking about it for a while, that it was finally time for me to treat myself to a nice facial. At the suggestion of my friend, I decided to make an appointment with Stonebriar Spa, and I’m SO happy I did.
I made and appointment for Friday night at 5:30pm, and figured it would be a great way to end my work week and just relax the rest of the night. I arrived about 5:15 to make sure my paperwork had been submitted properly online (they send you a few reminders and the paperwork via email so that you can just walk in and initial on an ipad upon arrival). I was then guided to the women’s lounge and handed a really cozy robe to change into. Since I arrived early, I decided to wait in the relaxation room with a nice full glass of white wine which totally hit the spot!
A few minutes of relaxation later, my aesthetician Kelly Lynn arrived and took me back to the room set up for my facial. She was so sweet and calm in nature, I knew it was going to be a good experience just from our introduction.
I quickly changed into my «facial attire» and Kelly Lynn started my 80 minute Signature Organic Facial. In between certain parts of the facial, I received a neck, shoulder, arm, and foot massage… and each of these was amazing. The entire experience was so relaxing that I actually felt like I was falling asleep, which had never happened before. When it was over, the last thing I wanted to do was get up from that bed!
I had read a few other reviews that mentioned «product pushing» a the end, and I was a little nervous about this because I hate this concept in general. I have to tell you I walked right out of my facial and, when I went to pay my tab, there was no product pushing or sales of any sort. It was perfect, it was relaxing, and it made for an experience that I want to go back for at least once a month moving forward. My skin felt and looked great and I would highly recommend this spa to anyone!

Great service and atmosphere. Colleen gives the best massages and Ann had really improved my skin with her facials. Love it here!

Very disappointing experience. The «massage therapist» if I dare give her that name was terrible. I have had 100’s of massages and this is the second to worst I have ever had. Awkward, tentative, slow, uneasy and a newbie. Not what you should be getting at this type of spa and the money paid. Manager was receptive to my complaint and took off some money but never really had empathy. No champaign. White wine only and it was terrible. So disappointed. Really wanted a great relaxing day but ended up more stressed based on most awkward massage ever. Ugh!

Great massage and relaxing environment. I would have given a solid 5 stars if they had offered more spa products to use after showering, such as make up remover and body lotion. They do have hairspray, shampoo, conditioner, shower gel and deodorant. So really they should be rated 4 ½ stars. I will definitely be back!
Brenda was my massage therapist. She was friendly and did a great job.

I purchased a $ 150 gift certificate for my wife. We have just moved to Texas and this was what she was looking forward to after a cross country move. My wife came home and told me the facial she had was very professional. However, the gal who was working on her kept talking about all the products she was using and how she loved them.
When my wife was leaving she was presented a bill for over $ 500. WTF! They had misplaced the gift certificate and were hard core pushing products. She left without buying what they had set out for her.
I felt badly about subjecting her to that. Not being from the area, I took the recommendation of a local when purchasing the gift certificate. A gift is supposed to make the giver and receiver feel good. We both felt differently.

My fiancée bought me a facial here for my birthday and I used it today. Best decision I have ever made! This place is absolutely fabulous! Jessica was the sweet young lady that did my facial and I can’t say enough about the service she provided. I had a screaming headache before I went and came out feeling brand new thanks to Jessica :) She is very knowledgeable and makes recommendations for the product that you need but not pushy at all about buying it. Everyone was super nice and made me feel very welcomed. I will definitely be back! And to the guy that was complaining about the spa cancelling your appts because of weather conditions. …get over it stuff happens. I’m sure you lived and life went on. When the weather is bad most people are understanding. Too bad you’re not going back because you are missing out on a little slice of heaven!

Service you CANT count on. I booked a couples massage to celebrate our first wedding anniversary. The weather was chilly for November but there were no winter warnings posted. However, the ladies at Stonbriar decided to cancel our treatment without any advance notice or apology. Go to the Ritz for service you know you can count on.

I still love this place but not sure if I am going back. I had a wonderful facial but when I came home this time I cleaned my face before bed and my makeup from before the facial (foundation) was still all over my face! I would have thought that since I had the deep pore cleansing facial it would have been very clean. I have been coming here at least once a year for the past 4 years. I even emailed them about it and never heard back.

I have been here about 8 times. The facility is really nice and Caroline gives a wonderful facial (which is the only reason I return). The problem is the front desk people. They treat you as if they are doing you a favor by taking your money or setting up an appointment. No smiles… just rude zombies. I purchased a series of facials and every time (6) I checked out I was told I needed to pay more money. Each time I had to explain that I was charged correctly and to look further. They find their mistake with no apologies. You get the same rude treatment at their «boutique» next door. THE ONLY REASON I RETURN is Caroline. If you don’t mind a cold check in and check out (which it does not bother some) but want a good facial I recommend it. If you are looking for a welcome environment you will likely be disappointed.

Went here for a girls spa day. Was very relaxed and enjoyed the shuttle from our hotel (Westin Stonebriar) to here for free :)

APPALLING experience at Stonebriar Spa. Spent $ 420 in this spa in service and product. When I went to make a return on product, the OWNER, Sharon Steel Medina, offered me 25% of what I paid, even WITH my receipt stating I had 30 days to return (my return was less than one week after my purchase). The product was not even out of the original packaging. Stonebriar Spa was happy to take my money when I was buying from them, but they were NOT HAPPY when I asked for money back.
TERRIBLE, HORRIBLE, SHOCKINGLY BAD ownership. Do not spend your money supporting a poor-​quality business like this.

Received a gift certificate at Christmas for Stonebriar Spa and I loved it!!!
90 minute massage was exactly what I needed. Made adjustments and very professional, just the right amount of pressure.
Pedicure was really nice, beautiful area that nails are done in, music is calming and drank sweet tea while they did an awesome job on my toes.
Staff was very friendly from the moment I walked in the door, I will definitely be back!

Today I was lucky enough to enjoy a Massage with Jennifer and a Deluxe Mani/​Pedi with Olivia! The massage was amazing, and Jennifer was very attentive and listened to my requests as far as pressure and room temperature. Also, she didn’t talk too much, which is a huge pet peeve of mine during a massage! Same with Olivia… after my relaxing massage I barely had the energy to pick out my colors and she just let me zone out and enjoy the experience. I’ve already booked my next massage, but I think I will stick to my regular place for Mani/​Pedis. The prices are just a little too high. However, Olivia did the best paint job I’ve ever received so if you’re willing to shell out the money, its definitely worth it.
I took away one star for the pedicure chairs. They aren’t adjustable and you can’t recline at all. They aren’t uncomfortable, but after you get used to the massage chairs that so many salons have now its hard to go back!

I just spent an entire day at this spa and it was glorious. (1) mani/​pedi with Luz — great attention to detail. I’m pretty picky about my manicures and she didn’t disappoint me. (2) facial — again great service. (3) cashmere polish and massage with Faith — OMG… I’ve had a couple of dozen massage therapists and she is the best! I highly recommend her.
The atmosphere is clean and relaxing, but there were a few things that could be improved: 1) get some food. Okay, so they have pretzels and whole fruit, but when you’re there for 5 hours or more you need something… anything… 2) lotion, face wash and facial mosturizer in locker room… they had just about everything else, why not that? 3) I know it’s a bit hokey, but I did miss having those big, comfy massaging chairs that other spas have when you get your nails done. 4) they ran out of face towels in the locker room quite early in the day, possibly have someone check on that kind of stuff more regularly.
Overall, a great spa. A bit pricey, ut go during one of their sales and you’ll get your money’s worth.

So my hubby got me a gift card to this place four years ago n I have been going ever since. The check-​in staff isn’t really nice kinda bossy but everyone else in the back r super nice. U get to change in a cute locker room. U get a locker to put all your gear. They supply a bath robe n yummy cucumber water with some snacks. Nothing fancy. U sit in the relaxing room til your tech comes to get u. The facials r awesome n so relaxing. I have been to a couple of different people n they r all good. I had a massage here once n it was ok. The girl wasn’t real good n talked a lot. Not so much relaxing but more tense. Stick to another massage place. I have had a pedi/​medi n the girls in the salon r awesome n sweet. Overall a great relaxing experience.

The air smelled of relaxation and soft sounds of music played perfectly in the background. I almost forgot I was in a Day Spa.
I went for Client Appreciation week and enjoyed a Papaya Facial. My esthetician was knowledgeable, made good recommendations and didn’t push any product on me — although I liked what she used so I bought one of the products she used. If you make your next appointment before you leave you get 20% off, so yep, that is what I did. I will be returning next month for another facial.
I left after a blissful 60 minutes and felt like a million bucks (with a super clean face) walking out the door!