Trade Secret Auto

Trade Secret is a top notch auto repair company that operates with integrity, professionalism, and personal care. My husband and I have had several repairs done here on our GTI and Tiguan, and they do a great job every time. The only issues I’ve ever had that could be improved are when I call and the front desk can’t find my ‘file’, and one time I had to start completely over after I had been there on two occasions. But I do understand it’s hard to find good help in the front office and I didn’t hold it against them. Tom is the owner, and he took very good care of me the one time I needed to escalate something to his attention. I know for a fact that they are willing to push back against insurance companies who want to get away with half-​assing a repair. I heard about it from my insurance company who said that Trade Secret was being difficult and they asked me to give them a call and encourage cooperation. Only after getting details from Trade Secret did I learn that Geico was asking them to skip repairs that were required in Volkswagen’s repair manual. So in the end, I asked Geico to cooperate and everything was finally settled. Many thanks to Trade Secret for making my car like new again and not settling for shabby repairs =)

I’m not happy with the service and quality of products used by Trade Secret. The clear coat they used on my Audi was of poor quality and showed deep swirl marks after couple of car washes. This was never an issue prior to the paint job. Also, when the exhaust was reattached, one of the bolts was not fitted properly, causing loud rattling noise. Audi had recommended me this shop. Do some homework and find yourself a better place.

My brand new Tesla was backed into before it was even a week old. I was very cautious of who I would let do the work, and I must say I was very pleased with the work done by Trade Secret. Communication was spotty at times, but the most important thing is how well the work was performed. The paint matched perfectly and I even went back to have them fix a couple of very minor things, and true to their marketing language, they came out immediately and fixed them with smiles. Rick is one of their lead technicians for aluminum work, and he truly is an artist. Hopefully I never need their services again, but I would be comfortable in taking it back to them if the need arises.

With all of the sparkling reviews I dropped by TradeSecret to get an estimate for some custom bodywork on my car.
The gentleman that greeted me was very courteous, but seemed surprised that my car hadn’t been in an accident…
I explained the work I wanted done, even showed him examples of finished cars.
He took my VIN number, contact details and said that he would need «the boss» to contact me regarding my enquiry… still waiting…
I’m sure they do a great job, but my feeling was that they are focused on collision repair only.

I just picked up my van from Trade Secret and I couldn’t be happier with their work. The entire process has been easy, from the initial write up, to bringing it in for service, to picking it up. They even cleaned my car inside and out before I arrived. Courteous staff, speedy repairs and excellent quality. Thanks to Randy and the team for the great work!

Just took my wife’s Audi here to fix a dent in the door. (I dropped a vintage typewriter on it, needless to say, I was in the doghouse.)
JT and the team were fantastic. I’m a car guy and I couldn’t spot the repair. They were fast, very friendly and the results were first class.
Also, I got several estimates before I went to Trade Secret and their price was 100% competitive with other shops. Hope I don’t have to go back, but if I need body work, I’m there.

I’ll give this place props for taking care of my truck. The person that dealt with my claims kept me informed all the time about what all was going on with my truck. No issues. Will definitely come here, hopefully not anytime soon for my Audi.
Just heads up, its kinda hidden back there… so just look for all the Tesla’s and Audi’s parking up front. You cant miss it.

They are one of the very few body shops nationwide that are authorized to accomplish Audi A8 (aluminum body) repairs, and they also are a Tesla-​preferred shop (the Tesla Model S has an aluminum body as well) and that speaks volumes as to their capabilities and expertise.
Very friendly staff as well.
Lastly, note that the address will send your GPS to the wrong location – it’s actually around the corner for some odd reason.