Plano’s 4 Paws Inn

Patsy B. I have 2 rescue dogs that have been groomed at 4 Paws Inn for over 3 years now. While groomers have come and gone, a constant has remained… the kind care my dogs have received. One dog is not an easy client. One occasion the groomer couldn’t finish the job because my dog kept snapping at her. They rescheduled with a different groomer, added Benadryl, and I waited. The dialogue between groomer and my dog was precious, and groomer didn’t know I was there.

We needed a place to board our pup while we attended a funeral in OK. A friend recommended Plano’s 4 Paws Inn. We had never boarded before but needed to do so and pretty last minute. When we picked up our pup, she seemed to be very content… not stressed in any way. The folks were super nice and we have used them a couple times since. When you find something good you have to share!

Love this place. Staff is very kind to my dogs, especially one who is a problem child. The location really isn’t convenient to where I live, but keep going back because I trust them.

I brought my puppy in for her first boarding experience. I know she had lots of fun because she was tired when I got her back and the workers told me details about her stay that were very unique to her personality. Great service and great price! I will definitely be taking her back here in the future.

I have meaning to write this for a while now. I adopted a chihuahua mix over a year and a half ago and he was constantly afraid (more like terrified!) of new people and other dogs, especially large dogs. About 8 months ago I started taking him to Plano 4 Paws Inn once a week to help socialize him. For the first couple months he was scared, but over time we saw him come out of his shell and be more open to new people and dogs. Now he squeaks with excitement every time we go! He isn’t even afraid to get in the car anymore because car = going to doggie daycare! They even make sure he has a blanket as he gets cold very easily!
The staff is super friendly, professional but laid back. I have boarded him there once and all went well. There are no cameras or special dog rooms by size, but that’s not what we wanted. This is a smaller place where all dogs are together and the staff seems to genuinely care. It’s only $ 10 a day for doggie daycare, which is an amazing price compared to other places we looked at! I highly recommend!

I should have known, when a girl got out of her car to open the door and my boxer started growling with her hair raised up that this was not going to be a pleasant experience. I know my dog and she has never growled or behaved like that and she is consistently socialized around people and dogs of all shapes and sizes, like her trainer says «a dogs tail never lies» The girl gets out of the car with another dog. I assumed another dog owner dropping their dog off because the girl says nothing to me and made no eye contact whatsoever. Until she reaches in her pocket and grabs a set of keys to open the door. Are you kidding me? I receive more courtesy and respect from passing people on the street. The girl goes in and doesn’t offer to open the door for me (a paying customer). But she did run to an alarm system so I though maybe that’s why… then she turns off the alarm and goes straight to the computer at the front desk… still no eye contact up to this point or any kind of gesture to come in. After standing there briefly I decided to let myself in. From there she was nothing but rude. I was in customer service for over 15 years and now I work in the medical field and this type of behavior towards people who are trying to support your business is unacceptable. I should have known by the way my dogs reacted that this was not a good environment for them. Later my husband wound up leaving work earlier than expected that day so I was going to call and notify them that he would be there soon and give my payment information over the phone. The same girl who «greeted» me (for lack of a better word) answered the phone and was nothing but argumentative. I guess dogs who go to the daycare don’t receive grooming services until at the end of their stay, which is fine, but this is also the same reason why I am calling. I could have not done anything and just had my husband show up and deal with it. Sorry for trying! She put me on hold and went to speak with the groomer to find out if they could receive their baths sooner and she said they would be finished in 20 minutes. I am thinking it’s got to be a joke again… 20 minutes for two dogs? When I give them baths at my home, I usually spend about 10 minutes on each dog to thoroughly clean and get rid of excess hair (10 minutes is the least amount it should take) and this does not include nail trim, ear cleaning or anything, just a bath. (And I am not trying to compare my amateur dog grooming to a professional by any stretch of the imagination, but I do know how long it takes to properly clean an animal — I have 6 and I have done my research) My husband said he did not see much difference and one of them was still wet. Honestly, if was going to take an hour and I am on the phone then just tell me. I am sure my husband, a grown man, can surely take a little extra time arriving there to pick them up. But if you’re going to do a job and pride yourself upon that then please take the time to do it right. I will go back to my experience in customer service, I understand people have mood swings and bad days… etc… but if you are at a point where you can no longer force a smile on your face and put your best self forward to impress a new customer and make them feel welcome, then maybe dog sitting (others peoples pets) isn’t for you. I was always taught in exceptional customer service you are allowed to be miserable, but the good ones will never show it to their guest. Also, I will say I lived off gratuities for 15 years and I will never tip anything less than 20%, but this situation was less deserving, in my opinion. I have also seen the owner take the time to respond to a few negative reviews. And it is kind of scary to immediately jump to the defense instead of proactively taking the reviews into consideration, whether good or bad. These are people who took time out of their day and their hard earned money to support YOUR business. Regardless, of their personal experience, they are welcome to share it with the public. Local business owners should take the time to make up for their mistakes, because they do happen, not shame paying customers. However, if you feel the need to respond to my review, I encourage you. I am assuming that my contact info is in your client database. I will probably never be back to this review post and I will definitely never return to your establishment. Sadly, it’s a dime a dozen business and there are too many good grooming services in the Plano area, maybe slightly more expensive, but I guess you get what you pay for. It’s cheap… just like the customer service

Ok so I am leaving to go to Cancun at the end of the month and wanted to be proactive and make arrangements for dog boarding early. I asked about an early drop-​off/​pick-​up policy and was told that the fees were $ 10 (I have this in an email and I was also told this on the phone when I called them later that day to set up the reservation) So this entire time I am thinking everything is good and that I shouldn’t have any problems the morning I catch my flight… oh but little did I know I would have had all the problems in the world if I didn’t think to email them this morning just to double check and see if I needed to schedule an early drop-​off in advance or if someone would be at the facility. I end up getting a very unprofessional email back stating that no one would there before 7:30am and that they close at 6:30pm. At this point I’m freaking out and beyond mad that I was pretty much lied to and would have been stuck the morning of my flight! I then called and spoke with a lady that told me she wasn’t even aware of an early drop-​off/​pick-​up policy smh! I canceled my reservation and saying to hell with them. There are too many dog boarding facilities to have to deal with a place that doesn’t even have their sh** together!

I love this place! First of all, they are completely affordable. They even have a stamp card that gives you a free weekend of boarding after so many stamps. They do it with daycare and grooming too. Most importantly though, they really love animals. No matter how long it’s been, they always remember my dog and love on him. Even now, when I call to make an appointment, they get excited that he is coming. It’s great to know that you are leaving your pet with people that will absolutely treat your animal the way you would. My dog used to be scared when we’d put him in the car, but now he gets excited thinking he is going to 4 Paws Inn. :) Another thing to note is that they are very accommodating. During the holiday seasons, these places book up fast, but these guys will call you if there are any openings and if there is enough space, they will let you bring your own kennel when the runs are full.

We take our two dogs here (weimaranear and catahoula) and they know now when we are at the 4 Paws in because they start crying and jump out of the car when we pull up. The staff does genuinely care about each dog and is very fast to learn and remember the names of the dogs.
The one negative is that it is in the city so there is not a lot of outdoor play room for the dogs. It would be better if they had a huge ranch to play on, but for the fact that this is Plano, I don’t think that is really an option anywhere. Having said that, our two high energy 50 lb dogs both come home worn out so I know that they get to play a lot in the space that is there.
We have been to Petsmart, and most other local doggie day care places and this place is hands down the best price, especially if you are a huge dog lover and have more than one. Some other places don’t give any discount on the second dog. For that reason alone we will continue to come here when they are not booked. :)

I’ve used 4 Paws Inn for boarding, grooming, and recently doggie day-​care. When I first started using them, I had two huskies. I toured the facilities and asked a lot of questions about the precautions they take with the boarders, since both of my huskies are typical escape artists. I now have 4 dogs, and I’ve never regretted bringing my business to them.

Can highly recommend. I have 3 dogs — all different sizes. The staff seem to genuinely like dogs and desire to do a good job for their customers. My middle dog is particularly difficult to go anywhere new and hates strangers, never mind grooming… When I took him in the first time, he shook in my arms and I was nervous about him harming the lady groomer. But she scooped him up and showed him so much love and attention that he just melted and then calmed down. I’ve been back three times with all of them and will continue to support their business because they’re giving customers what they want — happy dogs, well groomed. I’m about to try their boarding next. Watch this space.

I recently adopted a bichon frise and needed to have her groomed. The owners and employees definitely love dogs. They truly care about my dog and treat her with such care. I will definitely use the daycare service as well.

recently had moved to Plano and needed a reasonably priced daycare for my 3 girls. what a STEAL $ 20 bucks for all day play for all 3 dogs and they are so TIRED when they get home. the people that work there are so incredibly nice and they watch the dogs play and give me a report of what went on during the day. definitely recommend this place!

nice people who look after your dog well. We will be returning, if we can get in!

I recently relocated to Texas and didn’t have any close friends or family to watch my pup while I went home for a holiday visit. I asked around and searched on Unilocal for a place to board my dog that was highly reviewed, yet reasonably priced. 4 Paws Inn was the place! My pup isn’t extremely social and was hesitant to go in, but when I picked her up 6 days later I knew she had the time of her life. She was energetic and smiling! She now runs to every car she sees when on a walk in hopes to return for more play time.
I liked that they gave me a report card to tell me how she did.
I had her groomed during her stay and they did a great job. My dog is a pug and they shed quite profusely, so I asked them to have her top coat shaved. She looked adorable when I picked her up.
I plan on taking her back for daycare on days that I will be going out after work, just so she can have a little fun during the day.

We’re very new to to the DFW Metroplex, and after only four weeks here we had a family emergency calling is out of town in a hurry. We did not know this place from anything but from a few reviews we read. We took a leap f faith, and weren’t disappointed.
In our haste to catch a plane, we forgot our dogs food. They happily offered and obtained it from a pet store, because our dogs are finicky eaters. They had the dogs up front every day, getting love and attention and even gave them a good grooming when we picked them up. The prices were extremely reasonable, in fact cost is half of what our prior pet boarding experiences. I think they did a great job, we’ll be using them again. The dogs didn’t seem to lack attention, and that’s always a plus!

I can’t say enough about 4 Paws Inn! I take my shih tzu Addie in several times a week for daycare, and she is absolutely in love with all of the workers. When I walk in with her each morning she practically leaps out of my arms to get to them.
When my fiancé or I pick her up in the evenings, she is happy and tired, which makes for a nice relaxing evening for us. They also give us a report on how she was that day, whether it be that she did something cute or that she was aggressive to another dog. I know that she is getting plenty of attention while she is there.
They feed her, and are great to listen to special instructions. Also, they offer to give medicine if needed, which is super helpful on the busy mornings that I run out of time to do it myself.
Also, we get her groomed her every few weeks, and she always looks fabulous! They do exactly what I ask, and put a cute little scarf on her when she’s done.
Overall, I could not be more pleased with 4 Paws Inn. My lease is up at my apartment in June, and I am seriously considering the proximity to 4 Paws when looking at new places. I can’t imagine taking her anywhere else!

I take my maltese here and they have always done a great job.
They do get busy so it’s best to call before you head over to see if they are able to schedule your dog in from grooming.
They also offer boarding, although I have never utilized this service.