Pappy’s Pet Lodge

Visited Pappy’s Pet Lodge this past Sunday for business reasons and the place was filthy and stunk so bad I thought I was going to throw up. I would NEVER EVER BOARD MY BELOVED PET AT THIS PLACE! OMG, it was horrible and dirty and smelled like urine. I’m sorry but there is not excuse for this! And the people that worked there… well I am not sure where they find these people. They were creepy and I would never leave my pets in the hands of these people and the gross premises. The only reason I can see they got good reviews is because they paid alot of money for the reviews! No stars for you! Beware pet owners! There are alot of private pet sitters that will come to your home or their own and are wonderful which is a much better healthy choice than a place like this! TAKE HEED PEOPLE IF YOU REALLY LOVE YOUR PETS!

Very disappointed. Read lots of reviews and visited the location. Thought our Weimeraner would be well taken care of. As soon as we picked the dog up, they gave us a report card stating that our dog ate all her food, «potty» was normal, playful in the daycare, and was fabulous during her stay. The owner did say she had diarrhea that first day, but our dog is limping horribly when we picked her up. We were not notified about her limping or what occured to make her that way. We took her to the vet the next morning and she had lost 5 lbs over the 2.5 days.

The staff at this place is really friendly and they seem to be very good with animals. I also really like the web cams available.
The only thing that seemed odd is that when I picked my dog up after her 2^nd visit, she was rushing out the door and sprinting to the grass to pee. Like she hadn’t gone all day.
It also seems like she doesn’t have much fun there. I don’t know if the dogs have any outdoor time or if they really just spend all day in either the day room or in the cage for naps.
I still have another day there that I’ve already paid for. But I’m not sure if I want to leave my dog there all day again.

I’ve been bringing my min-​pin, Kona, to Pappy’s on Coit for about 3 years now and will never change as long as I’m in the DFW area! The staff is so friendly and I can tell he’s very well taken care of– He runs to Stephanie as soon as we get in the door! He’s always so exhausted when he gets back home, which is a plus in my book! Their grooming and daycare services are excellent for the longer stay, plus they have a referral program — so tell them Lindsey Roberts sent you! :)

Pappy’s was suggested to me by a friend. Its easy to get to from plano and my dog is happy here. Really — that seems to be the most important part.
My little rescue is easily scared, but seems to love pappy’s. She readily jumps from my arms to her favorite employees for a day of play. They have been helpful and flexible with me as well, feeding her special diet when sick, watching her hot spots during allergy season, etc. I have boarded her, had grooming and daycare. I’ve been pleased with all.
She did once get in a scuff with another dog and got a scratch, but honestly, that happens at daycare — you can’t stop everything before it starts. They told us about it and had already cleaned up the cut.
I know there are some bad reviews here, but most were a while ago, the staff has always been great with me and all of them know my dog by name.

My Rhodesian/​Shepherd mix Ollie is a handful… an 80lb handful. He can get pretty bad separation anxiety which makes him extremely cautious of new people and places. After a bad experience with another day care (who put him in solitary because they thought his ridge meant he was being aggressive), I brought him to Pappy’s. He had a few minutes of hesitation when we walked in that first time. Then they gave him treats and he forgot I even existed. Since that first day, we’re weekly regulars. Now, whenever we walk in, whoever is at the front desk knows his name and he’s just as thrilled to see them as he is to go play.
I like they have a webcam so I can check in on him throughout the day, and check I do — probably every 10 minutes. Every time I check, he’s playing, running like a maniac or getting loved on by one of the employees. At the end of the day, I get a report on how he played that day, who he played with and if there were any issues that required him to get a timeout.
I’ve boarded him with them once, and he seemed annoyed I bothered showing up to get him the next day. I’d call that a success. Their grooming services are also extremely reasonable. He can get a full day of daycare, nails drimmeled and a bath for under $ 45 which is a fantastic deal.
Highly highly highly recommend. Unless you hate dogs. And America.

If I had read reviews on this place before leaving our dog there I’m not sure I would have used this business. However I only looked it up after the fact. Fortunately we had a better experience.
We left our toy poodle puppy here for Spring Break week. The pre-​booking discussions with the staff by phone were very helpful and the staff was quite friendly. They were prepared for both our arrival and departure and, at our request, had given our dog a bath the day of pick up.
We took our puppy’s normal food for her stay, something I recommend everyone do if you want to avoid digestive troubles. Just being boarded can be stressful the last thing a dog needs is a new food.

Well, we had our dog there twice. First time after we moved here, and the place was listed in the hotel resources (among others) and since it was the closest, we chose this place.
Both times our dog was there, he came back with severe diarrhea. OK… I know that changes in environment can affect a pet’s stomach. But the report he got was somewhat fishy, because some staff member must have had ample time to decorate the writing with lots of doodles. Yes… doodles!
But what irks me most, is that the second time I picked him up, it took a while until he was brought out, only to find out that his behind was completely wet, upon which I was informed that they had hosed it off since there was remnants from doing his business. First of all… that doesn’t happen, even with a dog with long hair, unless he has diarrhea and they did not say ONE word about it. Nothing!
After both times he was there I had to spend the night at the animal emergency hospital because of the severe diarrhea and both times had to spent over 400 dollars each for the emergency services.
So, needless to say… I don’t have a goose that lays golden eggs. We will not be back!

Okay, it is official. I hate this place. The staff informed the manager that I had yelled at the groomer and caused a commotion which emotionally upsetted the groomer. Funny, I did not even know that I yelled at the groomer. Staff tells nothing but lies to get themselves out of bad predictament. If it is your mistake, just say its your mistake. Own up to it! Yes, they did tell me to come back so they can fix the mistake but what can they fix when my dog hair has already been shaven off short! What is there left to fix! Never take your pet here; especially to the Coit and Alma location!