PetSmart

The Store:
They always have what I need. The aisles are labeled accordingly. They have cute outfits for my poor dog. They do a great coupon program for newly adopted dogs. I have no complaints. B+
The Grooming:
Overpriced and dangerous, (from what I’ve read). I brought my puppy here (way back in the day when he was a puppy) and asked for a bath, summer cut, trim around the ears, etc. I came back some four hours later, and he looks the exact same, and I’m $ 120 short. Granted, this was at a different location, but the price set me way back. Do yourself and your furry one a favor and take it to a local mom and pop groomer. C–
Banfield Hospital:
Never tried it. Have never heard good things. I’ll stick with my vet.

I am very particular about dog groomers. I came here to write a review about my wonderful groomer and was so surprised at some negative reviews. My groomer’s name is Sam and she has been grooming my dogs for over 2 years. She is awesome, very gentle, and they love her. Best groomer I have had in over 14 years of owning a bichon. Highly recommend Sam; can’t speak for anyone else, she is the only one I have used at this shop.

I have been using Petsmart since I have had pets. I recently moved from Ohio to Texas, and have been using this location. I am not a fan. They always seem to be understaffed. I was also very upset when I took my puppy to get her nails grinded for the first time ever. She was very nervous, and the woman who was going to do her nails did not try to comfort her at all. She wasn’t even kind to us. She acted annoyed that we even came in. I get that we all have bad days, but my poor puppy needed someone to help her feel more comfortable.
I often feel like they are very low on products, they need more help keeping shelves stocked. The one manager I spoke to about a month ago was rude as well and told me that an item didn’t even exist. I went somewhere else and got it instead.
I am going to switch to a different Petsmart after these experiences.

Avoid Jodi at all costs — especially when she is behind a register. Ringing up two items is far too taxing for her — her rudeness is incomparable; perhaps she’s already risen to her level of incompetency.

I was trying to buy a tree for my kitten, they were on a top shelf, I asked an Asian teenager who works there for help, and he told me and my wife to go get someone else cos he was busy… I’ve had horrible customer service in the past, but this one takes the cake for how rude and clueless this person was. I told the manager about him and to his credit he seemed genuinely sorry. Stop hiring teenagers at minimum wage, they are awful!

I’ve been taking my lab mix in to get his nails grinded and clipped at petsmart groomers since he was a puppy and this is my first time trying this location. Not only did I wait about 15 minutes before anyone helped me but when I left my dog with them apparently they stressed him out so much they couldn’t do anything. The female groomer told me she tried putting him in a muzzle which I don’t understand. I’ve never had to put him in a muzzle before nor has he ever been aggressive. Obviously the muzzle stressed him out even more. So I took him home without anything being done.

I took my dog, a Maltese to Petsmart (West Park) Plano for grooming. My husband picked our dog up after the grooming was done. When he brought our dog home I realized that he was squinting and had trouble opening his left eye. I immediately drove back to the store and was advised to bring him back the next day since Banfield Pet Hospital which is also a part of the store was closing. At first I was very upset because when I dropped my dog off for grooming he was perfectly fine. His eye condition had worsen the next day so I took him back first thing in the morning. I mentioned the issue to «Earl» the Petsmart store manager, he apologized for the inconvenience and mentioned that he had reviewed the camera in the grooming department and did not see any accidents during Leo’s grooming visit the prior day. However, he was extremely kind and directed me to Banfield Pet Hospital in order to have my dog’s eyes examined at no charge. Leo was seen by the awesome Dr Johnson. I cannot say enough great things about this vet. What an awesome guy! He contacted me via phone directly after examining Leo’s eyes and mentioned that he had a minor ulceration in one eye and that both eyes had developed an infection. He prescribed topical eye ointments and advised me to come back in couple of days for a checkup in order to make sure everything was healed. I must say that I was extremely impressed with how this situation was handled both by Earl and Dr Johnson. I would absolutely recommend this vet and this store. I truly don’t like to go to pet hospital chains but Dr Johnson is exceptional! He is extremely thorough, knowledgable, kind and I could tell he loves what he is doing. Unfortunately I think my dog was perhaps allergic to the shampoo that was used during his grooming appointment … ??? However, this sort of thing happen and my dog is back to normal feeling great.

I watched a female DOG GROOMER (who didn’t realize I was watching) treat a larger breed, medium haired grey dog (on April 15 at approx 7:45−8 pm) so incredibly roughly while combing him that I became upset and said something to the cashier and a manager. When the groomer realized I was watching, she changed up her behavior a bit. She was trying to get knots out of the dog’s long ear hair and yanking comb thru so hard at times it pulled the dogs head to side as far as possible given his head was in a noose type strap to keep his head up. And when the comb didn’t budge she just held onto his ear harder and kept yanking. Wow!!! And I saw the dogs eyes and reaction as he looked at her and felt so bad for him that I waited in parking lot for a bit to see if owner showed up for him so I could warn them. THAT IS HOW DISTURBED I WAS by the groomer’s rough techniques.
If I combed my daughter’s hair like that she’d be crying. I have long haired pets who naturally get clumps and knots that I have to get out. There are many ways to work on knots that are not as rough and potentially hurtful. More training and care is necessary, but in general how can any decent hearted groomer be so rough and not feel bad/​guilty. Grooming like that can change a dog’s perception of grooming and be detrimental to his trust in people and general happiness.
Disgusting treatment of an animal when owner not there to supervise and is trusting groomer!

This Petsmart needs a lot of help. A lot. Especially for its location, you would think it would be on the nicer side and that the employees would know how to provide customer service. The floors are always dirty (dog poop… everywhere), and I get that it’s a pets store but I’ve been to many locations where that is not an issue. On my last visit there was one cashier and seven people in line. And he was taking his sweet time, lackadaisically bagging the items. Help is needed, badly. I try not to come to this location unless I have to, and wouldn’t trust them to take care of my dog with any of their services.

Not the best Petsmart I’ve ever been to. There is never anyone to help, there’s only ever two cashiers max so there’s a line and they don’t stock their shelves often. I’ve come in here on more than one occasion looking for a specific desheding brush and chew toys and come out empty handed. I’ve asked the cashier (only person available) if there were any additional in back that weren’t out and I always get the response «we are waiting for a shipment, what’s on the floor is what we have.» It’s literally the response I get every time. Why don’t they stock enough if they are always out?

I worked for Petsmart for about 7 year at different stores all over Texas, and this particular store was always regarded as one of the busiest and best. Well in the 5 years that I haven’t been with company something must’ve changed. My main complaint is the customer service I’m in there every few weeks, and not only do people not remember me or my dogs, no one including the cashiers bothers to talk to us.
I will say the hotel staff is excellent, I don’t even use their services that often and they remember the dogs and inquire about that, same with the trainers. We’ve never been in a class before but they always remember us and offer helpful advice when asked.

I made an appointment for my dog to get groomed a week in advance. When I showed up they said that no appointment existed. They did not offer any solutions and were not helpful in the least bit. After reading other reviews, it appears I’m not the only person that this happened to.

Love the store, love the staff, but am disappointed with the dog training. Our rescue dog of 18 months took the adult basic obedience class and while she did well and learned a lot, the trainer was not effective. She taught us the command names and hand motions and that is pretty much it. She did not have control over the dogs and class and seemed scatter brained and anxious.
On top of that, she pretty much shamed us for our at home training methods. We LOVE our furbaby, and would NEVER do anything to be cruel to her. When our trainer met us, she insisted that we cannot use the collar we currently used, which was NOT a pinch or prong collar. It was a collar made by Cesar Milan. When we told her this, she called his methods and the collar «inhumane» (I assure you it is not) and made us purchase an Easy Walk harness, which we were MORE THAN HAPPY to do. Until a week later when our dog’s armpits were covered in scabs and pussing and bleeding from being chaffed. We immediately returned it and switched back to our collar for her. We showed up for class the next session and our trainer told us that we cannot go to class with that collar because it is «against petsmart policy» (which is wrong; pinch and prong and metal collars are against policy and ours is neither). She then proceeded to tell me that I am reinforcing fear and aggression in my dog by using that collar. My dog is seriously the happiest and most loving dog in the world. We were forced to borrow a different harness and would not be able to attend class otherwise.
I soon noticed while looking at the collar section that PETSMART SELLS PINCH, PRONG, AND METAL COLLARS.
I personally think that because they don’t sell Cesar Milan brand products, we weren’t allowed to use them.
I do not appreciate being shamed for the methods we use with our happy, loved furbaby and am disappointed in the judgment and rudeness we received.

As consumers we tend to only want to review a business or comment on our negative experiences and we really should get away from that. I used this particular store for all my pets needs and I have never felt anything but welcomed by all of the employees there. As for the grooming salon, I received great service from all staff members and my dogs groomer Justice was very friendly and courteous to me and my dog Prince George. She did an amazing job with my schnauzer and he looked amazing. Thank you Justice!

THIS IS ONLY FOR THE GROOMING SALON !!!
It sucks big time. Left my pup at 2pm at 6pm he was not done, I gave them a conditioner for him they didnt know how to use it, gave them a bar soap for him — they told me the bar soap had NO DIRECTIONS how to use… SERIOUSLY?

The first time I went here they were doing dog photos with Santa. So my pups got an awesome photo with Santa. I love that this location has grooming, vet and hotel for dogs. That’s pretty cool. However, the interior section is a bit smaller as a result but the extras are pretty cool.
I am a fan of this location.

My dog has stayed at this location twice. Both times he acquired a skin infection costing me hundreds of dollars in vet bills. Do not leave your pet here!

We took our 5mo old pitbull puppy to get her nails trimmed and grinded and her ears cleaned. They were happy to accommodate us without an appointment, got her in immediately, were very kind and enthusiastic to both us and our puppy, and they did a great job! Our puppy left happy and we looked forward to making this an affordable (even cheaper than the website quoted) ritual!
BUT, on our next few visits, the quality of service went down. The people seemed inconvenienced or put-​out when we’d arrive, and the last time we went, the groomer’s energy was ALL wrong, and she roughly took our now 7 month old puppy off the table and dragged her into the back room. I didn’t like that AT ALL. There was no calm-​assertive energy, and the girl seemed more concerned with some guy who was standing at the front counter (perhaps waiting for her shift to be over…). Needless to say, we won’t be returning.

I took my blue heeler mix to be groomed at this Petsmart. As a previous reviewer pointed out, the groomers are not very personable. They were, however, very friendly towards my dog.
I don’t believe they did the most thorough of jobs bathing or trimming my dog’s nails, which was the entire purpose of the trip. She came out smelling nice but details were overlooked.
I will defend them, in that they basically took her in with twenty minutes notice. I don’t know if they just did a rushed job and if they would have done better if I had actually made an appointment.
Not sure if I’d give them a second try. Time will tell.

Oh PetsMart. Can you suck it any harder?
I seriously question my sanity when I make grooming appointments here for Hemingway. Don’t get me wrong. They had — HAD — an awesome groomer here, Joseph who moved to The Colony store. After he left, the staff just stated he was ‘no longer employed’ at PetsMart, not that he had moved to another store.
Since Joseph moved, I have stupidly taken chance here with their defurminator treatments. Each time they were AWFUL! I pay about $ 64 for this service and I want it done right, dammit. This last time he had fur sticking to his butt! It looked like they sat him down the whole time. Ugh.
From now on, I’ll be trekking it to Studio Pampered Pets or The Colony!