West Plano Modern Dentistry and Orthodontics

This place was absolutely horrible. We have dental insurance and went in for our first cleaning. It was myself, my son and my daughters. They did not clean our teeth, the took X-​rays and poked around at our teeth and gums. No cleaning at all. After about 5 minutes, the technician told me that my daughter had 8 cavities and needed a tooth pulled and that she needed to be put in braces once again. They had me pay $ 900 up front for the cavities to be repaired at a later date. My son who is 20 and has never had a cavity, was told that he had 3! cavities and that he could use some veneers to make his teeth more straight across the bottom. I was told that I needed veneers and a root canal. When we were checking out, I couldn’t help but cry. I felt like I had failed with my own teeth, and that I had failed to teach my kids how to take care of theirs. I went home and looked up my dental plan and the charges and cost that I should pay for procedures. I called the dentist after I talked to our plan administrator, the office was charging me double for every procedure. I had our prior dentist review the X-​rays for all three of us. My daughter did have some cavities but only 3 NOT 8. My son did NOT have any cavities and I did not have any cavities, nor did i need a root canal. I went back to the office with my dental plan and costs in my hand, i demanded to speak with the office manager. She said she would see what she could do and call me back. About 3 minutes into the drive home, she called and told me that all money paid would be reimbursed. The $ 900 dollars paid for fillings, money paid for cleanings that never took place was reimbursed and the money paid for 1 cavity that was filled was refunded. I researched the Internet for reviews on this facility. All reviews were horrible experiences and people were being over charged and being told they needed procedures that they did not need. This place needs to be shut down. It sits in front of a Home Depot and next to a Chipotle.

I wished I’d looked at the Unilocal reviews before booking an appointment and taking time off work. I scheduled and appointment for a routine exam and cleaning. I also told the person who booked the appointment I had a cracked crown I needed looked at. My appointment was at 4pm and I was called back at 4:30pm. Given an exray and then she said you do know your here for only the toothache. I said no I’m here for a routine exam as well and nor do I have a toothache. I was then told I couldn’t be seen today for a teeth cleaning because they were swamped already. I’ve had a bad experience with a dentist who gave me an incorrect treatment I didn’t ask for. After being told they made a mistake my confidence level was zero with West Plano Dentist. I decided not to chance it a left. Also the office smells terrible of disinfectant. Like those cheap toilet bowl hangers. I was also told they use a call center for rollover calls and this is who they blamed for the mistake.
My advice is if you use them verify everything!

I wish I have checked around before spending so much $$$$ w/​them for over 2 yrs. it seemed like every time I came there was always a problem & issue. They are so ignorance folks & unprofessional group of people working there, except the front desk girl & Heather, hygienist are only two that are nice there. Don’t fool by dentist’s diplomas hanging there — even from Dr. Choi & his staffs were rude to me multiple times. I was being over charged both out of pocket & from my insurance over 2 yrs. they are good at convincing you to choose procedure that is not covered /​minimum covered by your insurance. Most of them need to take customer service class & how to treat patients.
I would never recommend this office to anyone. They overcharge you for everything

***UPDATE TO PREVIOUS REVIEW***
After my initial review of this dental office I received a phone call from the dentist to discuss a resolution to this situation with her tooth that is STILL in pain. She expressed how hurt she was by the review and that she sincerely wanted to do whatever she could to take care of my partner and relieve her pain, even offering to waive the $ 350 deposit balance just so that we could get relief.
Well, we went in to the office today for what we thought was a visit to complete the root canal that was not completed at our initial visit. A few minutes after being placed in the exam chair, draped and vital signs taken, in walks the office manager Karoline who proceeded to have a 30 – 45 minute conversation with us trying to explain what happened with the miscommunication even accepting full responsibility for the problems that we experienced. After hearing everything that was said, we were told that the Dentist could do the procedure today AND if the root was not obstructed that the $ 350 we still needed to pay could be waived because it was factored into the original $ 1965 price. GREAT!!! We’re getting somewhere and we are finally getting the problem addressed professionally by people who are really concerned about the customer… NOT!!!
After spending all of this time discussing options, explaining what happened, taking responsibility and trying to assure us that the Dentist (who NEVER so much as came into the room to say hello after her heartfelt conversation on the phone yesterday) could do and wanted to do the work to take care of the customer (my partner), told us that the ONLY way they could move forward with the work was if we REMOVED MY PREVIOUS REVIEW that was posted on yesterday. WHAT??? Now, we who have been mistreated and ignored for 2 ½months are being BULLIED and DENIED services unless we remove our review???
We explained to Karoline that it was very wrong of her to take us through that entire conversation and preparation for the procedure only to demand we remove the review before they could do the work, she should have started the conversation with that request first. Better yet, the Dentist or she could have had THAT discussion/​request with us on the phone instead of lying to us (AGAIN) and giving us the impression that we would get our issue resolved.
Needless to say, we adamantly declined their request and told her that we would remove it IF the work was completed to our satisfaction to which she refused. At that response, we ended the conversation and said that we were leaving. The ONLY good thing that we got out of this experience was that they are giving us a refund of what we paid minus the amount for the work she did do and they released us from responsibility for the rest of the $ 1965 balance which has been sent to our email in writing as proof so they cannot send it to collections.
We left their office furious about their maltrwatment of us and after about an hour or two was able to find another dentist who agreed to see my partner as a walk-​in and began immediately to address our issue. She has an appointment for Friday to complete the root canal, and has a script for meds to relieve the pain until then. THIS new dentist was very compassionate, helpful, and assured me that she will take excellent care of my partner who is now quite anxious because of this horrible experience. Please believe… the NEW DENTIST will be getting an excellent review because she did more for us in 1 – 2 hours than West Plano Modern Dentistry has done in 2 ½ months!!! Good riddance!!!

Horrible place run! Incompetent manager and the dentist Mitra doesn’t know what she is doing.

I guess I should not have expected any better for a dentist office that is located in front of Home Depot and next to a fast food joint. I went there for a new patient visit and cleaning. I received the same bait and switch tactics that Scott P. described in his review. After x-​rays and pictures and an examination by the hygienist the dentist came in and told me I was in need of a «deep cleaning». Then the office manager came in and gave me a price of $ 1000 for this «much-​needed service». I declined the deep cleaning and asked for a regular cleaning. The hygienist came back in and spent 10 minutes scraping my tease teeth with a metal pic. No ultrasonic water cleaning like all real dentists use today to get rid of plaque and stain. I was told they don’t use untrasonic for «regular» cleanings. Then the hygienist assistant came in to finish and polished my teeth for five minutes. What a terrible experience and unprofessional bunch of snake oil selling people.

I honestly have nothing positive to say about this dentist office! Ever since the first day I came in for a routine cleaning, I’ve been treated with nothing but disrespect from the staff! They have absolutely no customer service skills and definitely don’t respect your time. But what really just made me change to a different dentist was when I called to have my cleaning rescheduled and was told nope can’t help you, we’re booked! She didn’t feel the need to help me at all or try to accommodate in any way! Also, my second visit they also told me I needed $ 700 worth of work done! I just switched dentists and the new dentist I’m going to now, cannot understand why they would tell me that, as everything looked good to them, when the did my checkup. You have been warned!
I do not recommend this office, trust me they are extremely unprofessional, rude and lie to make money.

As a new patient (relocation) I became suspicious when the first hygenist said we «may» clean your teeth today. Wait… that’s what I’m here for!
Sure enough, after xrays and the dental hygienist probing my teeth and gums, she called the dentist in. The dentist pulled out a f’ing brochure to show me how I needed a «deep cleaning» because their normal cleaning does not go below the gumline. I took my bib off and walked straight out the door.
I routinely get my teeth cleaned and floss daily. These people are slimy snake oil salespeople and should not be responsible for anyone’s health.

I had a really bad experience here and would not recommend them to anyone.
Why was it a bad experience:
–My new patient appointment took forever — i was there for over 2 hours! And it wasn’t b/​c they were being thorough, it was because their staff was all over the place and they seemed short-​handed.
–They said that i had pregnancy gingivitis (which is very common in pregnant woman, just google about it) but made it sound so severe and i felt like they were trying to scare me to pay them $ 2K for treatment. I declined treatment b/​c i know that pregnancy gingivitis goes away after birth so just asked them to perform a regular cleaning, which is why i was there in the first place.
For my 2^nd cleaning, they told me that they wouldn’t clean my teeth unless i accepted to do treatment! I said that’s insane b/​c according to my insurance, i am ENTITLED to 2 cleanings/​year and they said that the first time i went in, that was considered a ‘courtesy” and now they wouldn’t be able to ‘extend that same courtesy to me’ unless i got treatment. ISN’T THAT INSANE? A cleaning isn’t considered a courtesy if your insurance is paying for it!
They are a bunch of crooks!
Also — there is nothing modern about this place. There are no flat screen plasma tvs in the rooms, just a crappy LCD monitor that doesn’t play TV or movies.

I’ve been attending this office for many years now. For the most part the staff is
great; however, Caroline the office manager can be a total bitch. I noticed
I was being charged one thousand dollars over what my insurance EOB
showed as my responsibility. I called the office and spoke with Caroline about the problem she stated she would submit a corrected claim to the insurance company. Needless to say that never got done. I called her a second time she told me she was not going to resubmit the claim, and my balance was correct. After speaking with my insurance company they advised me that my balance was a thousand dollars cheaper than what West Plano dentistry stated I owed. I call Caroline and she advised me that she was putting the balance on my credit report if it wasn’t paid. I am now in the process of reporting the office to the Dental Association. if you attended this office check your EOB before you make one payment to their office. they are a total rip off

DO NOT WASTE YOUR TIME OR MONEY GOING TO THIS PLACE, IT’S A SCAM!!! I made an appointment to get my teeth cleaned. They saw me right away and took my x-​rays then I waited for almost 45 minutes for the doctor to come in and look at my teeth. Then she told me someone would come in and talk to me about what needs to be done. That took 30 more minutes. They then told and showed me all the things that were wrong with my teeth (which I knew I had a cavity that needed to be filled from when I had braces and told me I possibly needed a root canal). I was prepared to do some of the work that day with my cleaning. I told them what I would like to have done today. She responded with we close in 15 minutes. I said well I’ve been waiting almost 2 hours. I told them to just clean them today. Her response was you either have to do all of the work or we won’t clean your teeth. I was very upset! I have never been treated like this at a Dentist office. They just want your money and claim that their main concern is caring for your teeth. Now I’ve already used the x-​ray portion of insurance plan and they will not give me my x-​rays to go somewhere else. Once again, PLEASE DON’T GO HERE!

If you are in need of a dentist, go to this office… for real… don’t even look anywhere else! They have every up-​to-​date and modern piece of equipment you can think of!
I was first taken back by one of the assistants, Veronica. She was SO incredibly sweet, and eased my anxiety! She was super funny, and kept my mind off of my nerves. Not to mention, she was gentle while she took my x-​rays, and when she assisted the Dr. As soon as I met Dr. Partow, my nerves instantly calmed down. She didn’t make me feel like I was just «money» sitting in the chair. She was extremely gentle, funny, and much more personable than any other dentist I’ve met. She explained the treatment that I need, and when I go back to complete it, I have full confidence that it will be done right!
Eva, the benefits coordinator, was so sweet and helpful in working with me and my insurance. She was sympathetic to my situation, being that my insurance isn’t that great. I was given different payment options, so it will be easy to complete my treatment!
Morgan cleaned my teeth, and she did an extremely thorough job! It was one of the best cleanings I’ve had in a long time! She, like the other lovely ladies in this office, was funny and personable. I will definitely keep up with my cleanings with her!
I had a wonderful, stress-​free visit, and will be using West Plano Modern Dentistry for all of my future dental appointments!

They get you with the 40 dollars then try to get you to do a million things that will cost thousands! The didn’t even clean my teeth because they said my gums would be impacted. But they did not even let me know this, they just took my bib thing off and let me know I was done. My teeth are fine, I have never had a cavity and have never had complaints about my gums. Seemed like a scam to me. The girl that did the x rays was nice though.

I love this place!!! I don’t have insurance so I was worried when it came time for my 6mo cleaning that I would not be able to afford it (the 1^st time I was there I did the special they had running). I called the office and they told me they would put me on some sort of plan so it will cost less. I was skeptical but when I got there they did just that. I HAVE CLEAN TEETH AGAIN! Everyone is so AWESOME there!