Pappy’s Pet Lodge

I went in to check both locations of pappy’s pet lodge here in plano. I wanted to check their boarding facility for my canine baby. The first thing that caught my attention was how smelly their reception area was. Believe me, it smelt bad.
Ok so i still went ahead and asked the lady at the reception to give me details and the unexpected happened– she refused to give me any details saying they are full for the dates i was looking for. I still wanted to take a tour of the place for future use but they refused to even give a tour of their facilities at both of their locations. The staff seemed pretty disoriented, rude and reluctant.
Also to mention by just a glimpse i saw that the smallest size of boarding rooms they have are way too small even for my smallest dog.
I will never send my furry baby to this place EVER! PERIOD!

I went to tour this place to see the facilities to find a daycare for my dog while I’m at work. So many cons, where do I start.
I would not recommend anyone placing their dogs here for daycare. As soon as I walked in, it was extremely hot and humid! If I thought it was, I can’t imagine how suffocated the dogs that were locked in the little rooms (basically kennels) felt that were barking and going nuts.
When I asked about the small rooms/​cages, I was told the dogs were put there for meals as well as from about noon-​3ish for breaks/​nap time. If I wanted my dog in kennels for almost half the day, wouldn’t I just leave him at home where he has a lot more space to move around?
The playroom was a decent size but very hot, and there were no windows or doors open for fresh air. There were no water bowls or water access either (was told they don’t want to cross contaminate). Isn’t that why other day cares have filtered water, frequent cleaning/​changing, as well as health requirements? How can you allow dogs to play all day and not provide water in the playroom? I guess b/​c they don’t play all day. There was not 1 single dog in that playroom. It was dark and hot.
By the time I walked out, I knew I would not be putting my dog there despite it being walking distance and convenient location for me. Even my dog wouldn’t eat the treat from the bowl of treats they kept in the lobby. He never says no to treats!
The only pro was pretty nice staff from the few minutes I spent. Otherwise this place is way too expensive for what looks like poor daycare services. You can find much cheaper rates and better/​healthier services for your furbaby.

They TOTALLY take advantage of customers. Said my dog was going into daycare when really for the past several months she was just being put in a run/​kennel because she was too aggressive for play… but no one ever told me! I can do that home… for free! Then when they did tell me and I was mad, the manager didn’t even call. Don’t ever use them!

They did a wonderful job taking care of our puppy, but… I agree with some of the reviewers about the pick-​up times… they charge you more for pick-​ups after 12pm on Sunday, yet they are closed from 12−5… That is a horrible policy. And that is probably one of the only reasons I will not come back here. Inconvenient and added expenses.
I know of other places that are ²⁴⁄₇ pick-​up, and they only charge more for pick-​ups after 9pm.

Every person there treats you with kindness and respect. Our last boarding place was a nightmare and we needed some kindness because we do rescue and sometimes need to board our dogs for a few days before they are adopted. This place is clean, monitored and they update you with any problems. I will always take my baby’s to this Pappys. They exceeded my expectations by 150%!

I will say the staff has changed, the front lobby is cleaner and they are very accommodating. I only take my border collie here for daycare, but he loves it. He gets very excited to go and is super excited to go home. I am not going to lie and say he is completely worn out afterwards, but it does make a big difference. I will say that when I take him on Friday and Saturday, he seems to be more tired as there are more dogs to interact with. They have fair prices according to other places and new updated webcams.
Note: Your dog will smell after daycare; it’s not terrible, but it is a smell. ;)
The only reason I have not boarded my dogs here is because of the lack of staff in the evenings. This place is kept pretty clean compared to other places I have seen and all of the staff seem to love animals.

Several good things to mention such as location, mid-​range price, web cam access, and friendly customer service–
But I’m suspicious about whether my dogs got as much playtime as promised, and whether they were fed their proper diet or not during their time in daycare. I don’t know for sure so I can’t make an absolute judgement.
I haven’t utilized their grooming services due to my low maintenance dogs, so I think an «A-​Ok» score is appropriate.

If you have read my review, you noticed that the owner of Pappy’s replied. I wanted to take an opportunity to mention that she did email me as she said she would do and gave me the chance to speak about the incident. I chose not to take her up on the offer but I felt it was fair to at least share that she did keep her word.
It is true that they were short on groomers the day that we had our worst experience. My husband dropped our dog off at 7:15 and he was told to be back at 4. At 4 the hubs received a call that they were short on groomers and it would be 6 – 6:30 before he would be ready. Hubs says he left at 6:45.
I want to be clear about my problems with this experience, and with Pappy’s in general. I’m sure many people have had favorable experiences with Pappy’s. However we have not been so lucky.
For my tastes, I don’t think they are expeditious enough with the grooming job. Nor do I think they have very nice front desk people.
Lastly, about the incident with the dog eating feces. My complaint isn’t that it happened. Dogs eat poop, that’s gross but true. My complaint is that the Pappy’s worker didn’t inform the owner.
So there you have it. Although I don’t think we will be back, please read everyone’s reviews before you make a decision. Maybe you will have better luck! :)

grrr so pissed with these people. we had to board them at Pappy’s becuse we were out of town and they were the only kennell that had space. We only boarded our dogs for 2 nights and picked them up on Sunday afternoon during their pick up time 5 – 7. We were charged half a day even though the company only restricts pick up time to 5 – 7.
To add to that, the girl ignored my request to see a detailed receipt until i asked her a second time. i really dont care for this place and will forever try to avoid them. Always trying to add to the bill

Worst experience ever! I took my 5lb yorkie to get groomed and he literally looked like a train wreck. I almost died when I picked him up! It was as if a 5 year got scissor/​razor happy! Groomer had no experience grooming yorkies and they had the nerve to ask me to contact my old groomer to find out how they groomed my dog! Never ever take your dog here to get groomed! Alma and George Bush. North Dallas Location! I

Finding a happy, healthy place to board my little pup when I am on the road was a chore. I had a horrible experience at Man’s Best Friend and wanted to give her something a little nicer than a cage at the local vet. Luckily, a friend recommended Pappy’s off the Bush and Alma and my little one found her home away from home.
Pappy’s offers a variety of services in boarding, including multiple housing areas, a web cam for worried owners and doggy day care. Mine wasn’t real fond of visits until I sprung for half days of play with the other dogs. Now she greets the staff when I drop her off. A note of credit should be directed to the nice young women who take care of her, as they obviously make an impression. They also do grooming and training as well.
We have become regulars and everyone knows my Ravyn by name. I recommend Pappy’s when you must leave the canine loved one behind for a little while. One small note of caution, however. The only bad experience we had was over Spring Break. When I picked up Ravyn, she seemed as if she had been laying in pee for a long time. It seemed that Pappy’s was awfully short-​staffed at that time. It’s was a one-​time thing, though. Just something to watch as we head toward the holidays. Of course, I’m fairly confident they will work it out. I booked my furry friend there over Christmas with no worries.