VCA Preston Park Animal Hospital

Not cheap, but we trust them, so it’s worth the price. We have had good experiences with all the vets here and this is the only place we will board our chihuahuas. The staff has always been friendly and helpful. The vet will call us to check up on our dogs after they’ve been in. Who does that?!

We love VCA! We have been going here since we got Sadie– our chocolate lab, at 8 weeks! The free first time visit won us over and we ended up purchasing the puppy package and it’s well worth the money!
Sadie loves walking in the place and all the attention she gets, the girls at the front always remember her name and are so happy to see her. Dr Murray and Dr Soileau are definitely our favorite vets! They take the time to make sure Sadie isn’t scared and work with us when an emergency has gone over our budget. They make the experience so calming, Sadie doesn’t even mind going back for check ups or shots.

I’ve recently relocated to Dallas and had to find a vet for my fur baby… I chose this location based of the proximity to my home as well as more positive reviews than not. My first experiences have been great… while I feel that the cost is more expensive than what I expected … The staff has been awesome… After leaving my pup for an overnight procedure… The vet, Christy, has called twice in 3 weeks to check on my baby… This is a step that I know they don’t have to do, but choose to anyway. The fact I feel that they actually care compensates for my feelings of the price being higher than I anticipated. I can’t speak for the other vets at this location… So I would recommend trying to schedule a visit with Christy.

This veterinarian office/​hospital is wonderful. Im a new parent to a corgi-​mix, so Ive made frequent visits to them. The staff is wonderful and really caring. They took my Rusty right away when i was in full
Panic mode. I love this place! This is my Vet office!

I love this place. When I first moved to Dallas I was very nervous about finding new doctors for my girls and a place to leave them when I went on my frequent business trips. I found VCA through some local advice and left my girls for a few days. I think the ladies name is Jessica but she loves my babies and they love her. My girls get a little stressed when I leave them but they seem to love everyone there and always come home happy and healthy. They also get baths when they are there and the groomer does a great job with them. My Yorkie has had her little nub tailed cut many times by others but never here. I also have had both girls checked out by the vets and receive shots. Nothing but great things. The prices are great but I also have health insurance for my girls. The vet also did a good job helping me with my Yorkies aggression issue. He prescribed her Prozac and we have been using the medication along with training from Fido’s Finest (Cassie is amazing!!!) and am noticing a happier doggie. Thank you so much VCA!

I’m saddens me When it becomes
More about the money and not so much about the well being of your pet. I’m just shocked at the cost for my pet to get a rabies vaccine. She has been seen within 6 months and they wanted to charge $ 80 for an apt (after calling around its more like 40 – 50 average) and the vaccine is $ 30. ($ 110 for a rabies vac?!)
I called around and several vets allow you to just walk in and get the vaccine for $ 15. I’m a nurse and I can understand if their policy is to be seen by a vet before being vaccinated but I just think $ 80 for a visit and then double the avg cost of a vaccine is crazy.
I then received a call that they would only refill my cats heart worm preventative «one last time» as if I never bring her in to be seen by the doctor. She was seen 6 months ago… I understand having pets can be costly but I can’t pay for $ 40 every six months for her medication and now on top of that I need to bring her in so you can just listen to her lungs and charge me $ 80 before you write her a script for heart worm meds? What a rip off
We are moving on to a new vet

This is an ok facility. We’ve had a few issues with them lately that really haven’t set well with me. We bring our dogs to be groomed and every time they tell us our dogs need this shot and that. Rather than tell us these shots are recommended not a necessity they tell us we have to get them. After a bit of questioning we are then told they’re just a recommendation. Please just tell me right off the bat they’re recommended but not mandatory. I hate having to battle with you to understand why my dog needs them.
Most recently we asked to have a growth removed from our dogs side. We asked that she not be put under because she is allergic to certain anesthesia and almost died once before. The nurse told us that was our only option. We called back later when we got home after thinking it through and were informed by another nurse that a different anesthesia could be used. We called back again and requested to speak to Dr. Swallow and she informed us anesthesia wasn’t necessary for this surgery. I fear taking my dog here for surgery or any related items now. I don’t want a nurse to robotically just write down that our pup needs anesthesia and end up killing her out of laziness for not reading her medical chart (yes they have those for dogs) or because she/​he doesn’t know better.
Other than these issues its a decent place. Dr. Swallow is so nice and the facility is always clean. I just wish the people that worked there were a bit better informed as to what drugs are necessary and substitutes for them.

We just adopted a dog from Dallas Animal Services and VCA Preston Park was on a list of vets that would give a free initial exam. The dog also had developed some odd crust on her nose over the past week so they said they need to do a $ 65 skin scrape which came back unconclusive, so then the vet wanted to do a $ 85 culture to see if he could eventually figure out the cause (since the culture apparently takes several weeks) … Ok… these things are expensive. I get it… On top of that he wanted to order another Heartworm test ($ 52) and general blood work up ($ 63). Yikes! But again I wanted to make sure we had a good idea on her overall health so I agreed. In the meantime he advised that he was going to give me some anti fungal cream to apply to her nose daily (in the event it was a fungus… but again. he had no idea what the real cause is at this point). When he sent the vet tech back in the room with the cream, I immediatly noticed it was Miconazole, an anti fungal cream that says right on the box «Cures Jock Itch». So I said… this is an over the counter cream, not specific to dogs that I can buy at the drug store. How much are you planning on charging me for this? He said he would have to check and left the room and came back and said «$ 29.50»
$ 29.50 for an OVER THE COUNTER anti fungus cream that could be purchased for $ 7-​$ 10 at your local drugstore or Walmart! I was flabergasted and told him «No way, you can go ahead and take that off of our bill!» I was so disapointed after spending $ 265 on tests and still leaving the office without an answer as to what was causing the issue, that the Vet didn’t have the common courtesy to advise me to go ahead and buy the OTC at the local drug store and instead was going to gouge me with an addiitonal $ 29.50! Rest assured I will NOT be returning to this vet. The vet, vet tech and office staff was nice and as helpful as could be given the fact that he could not determine the source of the problem, but the extrememly over proced OTC jock itch cream was a testament that they are more interested in MONEY than anything else.

I have been going to them for 11 years. I have a mini-​schnauzer who they love! I cannot say enough great things about the entire staff. They truly care about their clients and especially our pets. I have seen a few things about cost, they are not the cheapest in town, but I am a firm believer that you get what you pay for.

Not a bad place, friendly staff, clean facility. I’m not used to having to wait for a long time to get in. Even with an appointment! The total visit took a little over an hour. We had to have yearly shots, rabies, bordatella, and heart worm test. We have 2 dogs and we got a new patient discount, free wellness exam (a saving of $ 71.00!) however, with two dogs, one needing his anal glands cleaned, our total was a WHOPPING $ 397.40!!! OUCH! I was expecting below $ 300 at least! So, in the future, we probably won’t be coming back here. I know that there are equally great vets out there that won’t charge us an arm and a leg!
Also, our poor little dog’s face looks like a chipmunk now, he had an allergic reaction to one of the vaccines.

Out to make as much money as they can from you. They do all sorts of tests without concern whether you want them or not, tell you that an (expensive) exam is mandatory before the dogs can have their shots, and don’t keep their files updated. I have three dogs, and last time I was in, all their papers had been put in the wrong files. They send you a card in the mail to say your dog needs one thing, but nobody is clear on what they need when you get in there. They’ll try to sell you every injection/​vaccination for your dogs by giving you all the leaflets on it and scaring you senseless that your dog may die if he doesn’t get the shot. (Not every owner believes these vaccinations are ALL good, you know?) They put a muzzle on one of my dogs and just took them all back, away from eye/​ear shot to do any exam/​shots which was incredibly traumatizing for my already nervous dog. Why have exam rooms if youre going to take dogs away from their owners? That smacks of unwillingness to be watched lest we find out the vet is clumsy or not completely confident. The vets I’ve seen (sadly, I kept giving them another chance) seem inexperienced and uncaring. The receptionist are just doing a job. No smiles or chat, just doing their job. Corporate Chain Vet care at its finest. I’m looking around and have heard about the Pet Mobile… might give it a try because they will be at Boarding Bungalow once a month and charge ¹⁄₃ of what this place does. There are Animal Hospitals I can use for emergencies.

Let me start by saying they almost killed my dog while he was boarding there. I was going to go on a 6 day holiday and needed to board my dog (a bichon frise). The place that I usually use was fully booked so I was looking around and found this place, based on the reviews I went to see them to make sure that I could trust them. Everyone there seemed very nice and I felt comfortable leaving my beloved dog with them. I picked him up 6 days later, as usual he was very excited to see me. however his reaction was different than normal when he saw me, after 15 min of crying in the car I pulled over, I thought maybe he had to go. When I took him out he kept whimpering so I though he might be thirsty luckily I had about ¹⁄₈ of a gallon of water, which he drank when I got home he drank even more. The rest of the day he kept drinking and that night he woke up 3 times to drink. He was completely dehydrated. I called VCA on Monday to see what had happened and spoke to a vet there. She told me she would look into the matter and get back to me and sounded very concerned, two weeks later no one has contacted me. I am really disappointed and would highly discourage people from using them when it comes to boarding there animals.

Our first visit with this location was great. Our second was a different story. Dr. Ellis is still a great vet and I cannot say anything bad about him. We took our sick dog in on a Saturday (they were great about getting us in last minute) and Dr. Ellis decided to write 4 prescriptions to help with the diarrhea and vomiting my dog was having. We went to pick her up and our bill was $ 298.00 for the vet visit, fecal test, a shot, and 4 prescriptions. When we asked for a break down of the bill my wife noticed that $ 90 of it was for a combination of a prescription antibiotic ($ 7 at walmart), over the counter Pepcid and Imodium.
My wife asked the receptionist if it was possible to call these three scripts in to Walmart, as it could save us some money (we had always done this with our previous vet without any issue). The receptionist said yes they could, but that is where everything changed. She immediately became irritated and annoyed. Kelly the vet tech who was supposed to bring our dog out and explain all that was done in that day’s vet visit just came out and explained the one medication we were buying from them and how to take it. Did not explain anything else and walked away. If anyone has been in a situation of feeling helpless and scared when a dog/​family member is sick, you know how defeating this feels to be treated this way because of money… when you are intrusting everything to someone else.
Kelly was one of the nicest techs we have ever had on our first visit… how things change when you exercise you right to get your prescriptions filled somewhere else and the clinic isn’t getting all the money they can get. Now she could have been having a really bad day… but it was a complete 180.
Look, I know how things work, you charge $ 90 for medication it costs me $ 15 to get at a local pharmacy, you have a markup and overhead to cover. But who in their right mind, if they know that they are getting charged 6 times the price wouldn’t at least ask. Your staff said it was ok. We have had vet’s say no before, and others charge to transfer scripts. Do not say it is ok if you have an issue with it.

I can’t believe I’ve never written a review on VCA Preston Park Animal Hospital. My dog Myron has been going to see Dr. Ellis (and the staff) for YEARS!!! The staff all know Myron and even noticed his recent name change (I got married and both of our names changed). Apparently he’s the only Myron. :-)
Dr. Ellis (thankfully) correctly diagnosed a spot on Myron’s eye (cancer) quickly. He’s taken such good care of Myron (a rescue) and now my mom brings her mini Schnauzer here (from Rockwall)!
I wouldn’t dream of taking Myron anywhere else!!!

After a bad experience with Noah’s Art Pet Hospital, this place has been a dream! The office staff is very kind, considerate and always answer the phone.
My puppy Joey had an infection from his neuter surgery and I was really concerned. Right from the get go they fit me in last minute and did everything they could to make it right.
Later, Joey had a reaction to a pesticide and I was able to call the office and speak directly to Dr. Mace! Maybe this is normal and my expectations were low, but it was so so nice to talk to her one-​on-​one.
I will say they are a little more pricey, but knowing that they are a quality place that takes really good care of our dog is worth every penny.
You can also request appointments, fill out patient information beforehand, etc., all online. Its super convenient.
I highly recommend VCA to anyone looking for a vet!

I absolutely couldn’t ask for more. Dr. Ellis and the team literally brought my cat back from the brink of death — twice and performed complex surgery on him. He was there for almost the entire month of November and needed so much daily care — I couldn’t believe how great everyone was with him. The staff is extremely personable and they really care about your animal. They were actually sort of sad to see my cat come home with me! I trust Dr. Ellis 100%. I am so, SO thankful for the services of Preston Park Animal Hospital.

I consider Preston Park Animal Hospital the cream of the crop when it comes to animal care. Their office space is extremely nice, their setup is well organized and friendly, and they are truly experts in their field. We use Dr. Ellis and I’ve heard that Dr. Riley is also fantastic. The thing you’ll notice about this business is that they truly care. They are a little on the expensive side for animal care, but the peace of mind is worth the extra cost. I have heard too many horror stories about cheap clinics that have unqualified techs doing work that is supposed to be done by a doctor. I would not trust my dogs to anyone else in DFW.

The folks here have always been so attentive and super-​sweet to our family dogs. They do a great job at grooming and taking extra care of the pets, so much so that our dogs are not nervous when we take them for check-​ups. The doctors and staff are very considerate of the pets and the owners.

I just moved to the area and had not found a new vet yet when my dog Bishop, had nasty goop coming out of his eye. I called at 10 this morning and was able to see Dr. Riley by 12:30. I was greeted by the friendly staff the minute I stepped through the door. I filled out the paperwork and was handed a new patient folder with all the information on their clinic and services offered. I was very excited to see they also included information for emergency vet clinics that are associated with VCA… what a relief! Now I don’t have to freak out and panic the next time I need a vet on a Sunday or after hours.
Bishop loved the tech who weighed him and showed us to his room. We did not have to wait long before Dr. Riley was in the room and examining Bishop’s eye. Bishop didn’t particularily like his eye being examined, but the Dr. made him at ease and was able to check his eye without him squirmming. Turns out his eye was fine and more likely just allergies that can be treated with eye drops.
Overall, it was a very good experience and I will be bringing Bishop back for his future exams. I would recommend this place to friends and family for vet care.

I’ve known the peeps at this place for 16 years, this is where we brought my childhood puppy, Babs (or Tati as I called her) she was a Shar-​Pei. Dr. Jeffrey Ellis (who is the lead Vet) is one of the top Shar-​Pei experts in the country. For anyone who knows anything about this breed, they are independent and not your typical lap dog and they have a life span of 9 – 11 years old. She was a sweet girl, just grumpy, but he loved her just as much as we did. So much in fact that when we had to put her sleep at 14 YEARS OLD, I swear I saw a tear come from him. Now tell me that’s not dedication.
About 3 years ago I got a new monster and even though I live close to downtown I drive all the way here to bring him to Dr. Ellis. Since we got him from a farmer out in Mt. Pleasant, I wanted him to get checked out. When we brought him in (15 lbs at 9 weeks old), the first thing he said was…“This is going to be a big boy, probably about 100 lbs… awesome”. I said «no way, you’re crazy». Um, yea he’s 105lbs, 3 years later. Dogs love this man. Charlie goes NUTS whenever Dr. Ellis comes in the room, gives him 100s of treats and just loves on them. How a good vet should be. However lately, Dr. Ellis is SO busy that I mostly see Dr. Sue Mace who is delightful. I’m very happy with her. Although I have to admit, I was a little put off when I had to bring Charlie in and Dr. Ellis wasn’t available. I HATE straying from the norm and was nervous about seeing Dr. Mace… I kept asking «Is she good, will she know what to do?» Dr. Mace made me feel very at ease and watching her play and interact with my dog has definitely made a good impression. She is honest and calls with test results when she says she’s going too. She has yet to steer me wrong.
They have treats all over the waiting areas and in the rooms while you wait for the vet. They are always on time and even the staff at the front desk are so nice. Granted they’ve all known me since I was 12, so obviously I’m a little biased with them. I mean one of the girls and I started a conversation about the Twilight series… really? They also have a call in prescription. So if you need to refill your heart worm or flea meds, you can call it in (at least 3 hrs) before you go pick it up, that way you are not waiting. In and out in a flash! They also have grooming and boarding. FYI.
Yes, its a pain for me to drive all this way, but when it comes to my «child» it’s worth it. Since I’ve had such a great experience with Dr. Ellis and Dr. Mace, I’m sure their other vets are just as great.