Luke’s Locker

This is the best place to buy running shoes! The staff is so knowledgeable and they LISTEN to your needs. I am recovering from a foot fracture and beginning to resume my running routine. A great fitting quality shoe was important to me.
I was helped by Samantha today. She was outstanding! She measured my foot, watched me walk and run, then came back with 3 shoes — all of which felt great. She explained why she chose each shoe and the pros /​cons of each. It made my decision very easy! This is the only way to get fitted for running shoes! Samantha clearly knows what she’s doing. So glad to have access to such a great running store staffed with people passionate about running!

My boyfriend and I visited this location for the 1^st time & last time on yesterday. When we walked up to the counter, no one said «Hi, how may I help you», they just stood there and stared at us. I initiated conversation with a woman named Samantha, who seemed very uninterested in helping us… as if we were interrupting her from doing something more important. Her demeanor was horrible. We came to the store to purchase shoes and the entire time, it felt like she was doing us a favor by assisting us. She also made comments about certain shoes being «on sale» and then not commenting on the prices of others that we were interested in, as if we couldn’t afford the more expensive shoes. If that were the case, we would’ve never visited the store in the first place. We were also looking to purchase some socks, in which she told us they were «expensive». Well, we’re the consumer, we can be the judge of what’s expensive for us and what’s not. I understand that this is located at the Shops of Legacy, and that the area has a reputation of being a bit snobby — however, they need to hire someone who’s attitude doesn’t belittle others. We will continue to drive from Allen to Southlake to make our purchases. Because of HER attitude, we have considered returning the shows and purchasing at another location. However, we do have lives and would much rather not spend time in the presence of Samantha and the like. They need someone who knows how to interact with all people from different walks of like and NOT just someone who looks like them. We will not be visiting this location again.

I came here after a disappointing experience at REI. I have been to the location in Colleyville and left happy so I tried this location closer to my home. First walked in and was approached by «Rennie». He was enthusiastic and quite the handsome man! Amused by his accent I told him I needed new running shoes. He first sat me down and let me talk about my habits and past experiences in certain brands of shoes. He then measured my feet and educated me a while he watched me walk/​run around the store. He then brought me three different types of shoes. I ended up buying a pair of Mizunos that he swore by and It’s been two weeks since and they are still great! Will return for the next pair! I also got a 10%discount by telling the cashier I go to Orange Theory so in all I paid less than $ 120 for the pair of shoes!

Popped in here because I needed a good pair of running shoes and have an off shape foot. Andrew Moore was very patient and knowledgeable. Never did I feel that he was up selling. Left with an excellent, comfortable pair of Aasics. Thanks Andrew!

Such a great store! Sue and Charlie are such rad people who helped me with my purchase. Y’all definitely need to check these folks out.

DON’ BUY from luke’s locker!!! ANY LOCATION!!! I purchased a pr. of Nike running shoes after July 4^th. in less than 45 days the material had worn through a hole. I took them to the Legacy location and Hennie (shoe mgr) told me their return policy is no returns after 30 days. I showed him the shoes again and the bottom of the shoes that weren’t worn, and told him I didn’t want to return. I just wanted the shoes replaced. Again he reiterated that their return policy even if defective is that anything after 30 days you’re on your own. So I have to fight with Nike about the defective products. Anyone want to take bets on if I’ll get a replacement? luke’s locker doesn’t stand behind their products!!!

I understand this store has good reviews. But somehow it did not work for me. I had Adidas running shoe (forgot the exact name) with arch support but was ready to retire them. I went to to this store and got Brooks after a sales rep looked at my walking and jogging profile. It did not have an arch support so I asked him specifically about it. However, after a month of running, I developed shin splits and plantar fasciitis. I am posting this review quite late (almost a year and half) because I really wanted to rule out everything. I don’t think it is the brand of the shoe, I think it is less educated sales rep recommending shoes. It might have been just a bad sales rep compared to what other people have experienced. However, I will not step foot here again now that I am ready to get another pair.

So glad I finally came to the experts! I have been putting off getting fitted for running shoes forever. Prior to visiting here, I would buy running shoes off amazon or a regular box store. My thought being that I already knew my foot type and size. I was always getting injured so I figured I would come here and see how it went. Trever helped me and was super knowledgeable. It turns out I had been buying the wrong size (about 1 ½ sizes too small) and I didn’t pronate as much as I thought. He put me in shoes that I would not have bought on my own and am really loving them. I ran a 15k the next day and it was smooth sailing the whole way.

I am not a runner but need excellent shoes because of foot pain I was extremely lucky to get Trever to help me. He was very patient and knowledgable. If you need to be fitted properly go see Trever

My daughter and I both had the same negative experience about 6 weeks apart. Used to be our go to store when quality and fit, not money, was the issue. We both were sold odd size, one we had never worn before. Returned and got another size that also didn’t fit. In one case, was sold one size but salesperson put different size in bag. In all cases, what we were sold was most expensive sneaker. Hopefully for the fan base I used to be part of, our experiences were unique.

Yolanda and Teresa were very helpful in getting me fitted to the perfect shoe for my flatter than a duck feet. Two thumbs up.

I’ve been buying my running shoes from Luke’s the past four years and I really can’t even think about going anywhere else. The first time I bought a pair of shoes from Luke’s, it was for my first SGK 3-​day walk. The SA was super helpful, knew that I was looking for a pair of comfortable PINK shoes, and he totally found me the perfect pair. I’ve been a fan ever since! I’ve worked with different SA’s each time, and there’s truly no difference in the way they treat their customers. Each one has been super professional, super knowledgable, and you can tell they are really passionate about what the do. I’ve never felt like I was being oversold to and, in fact, every pair of shoes I’ve purchased has been super reasonable in price!
In addition to shoes, I’ve also purchased wick socks (hidden comfort is my fave) and I love that they carry Sweaty Bands in the store! I typically have to order my Sweaty Bands online and hate that I can’t see/​feel them before purchasing, so this is a great solution for me!
Luke’s is a great place, great selection of shoes and other gear, and awesome service! Next time you’re in the market for new running shoes, definitely give them a try. You won’t be disappointed!

I’ve been to Lukes a few times. Knowledgeable staff that take into account the shape of your feet and how you wear shoes so that you get what works best for you.

Great customer service. Very knowledgable. I love my new running shoes that fit me perfect. My son cut 2 minutes off his 5K time with his new shoes. I never knew getting properly fit to a running shoe would help that much. Very happy.

Pretentious and snobby. I would expect at very minimum a smile from the cashiers upon entering the store as opposed to scathing glares. They have what I need now and I have no time to protest with my feet and go to the New Balance store, Run-​On or any other multitude of stores in a twenty-​mile radius that actually WANT repeat business, so I just paid $ 170 for less than stellar customer service. It may just be the two ladies working at the front desk today, but I will not be going back to this place. They DO have a great selection of everything running – Clothes, shoes, socks. The sales staff are professional though and seem to know what they are doing. March 1, 2014 – Saturday. There at about 2pm.

Having recently walked around White Rock Lake — all 9 glorious miles… well, the last 3 miles were like walking on burning rocks — burning hot rocks with nasty edges. And once the socks came off there were blisters for days. Clearly the incorrect shoes! And whats worse is I was custom fitted in the shoes I was wearing… custom fitted by New Balance for $ 200 in their New Balance Store. I’m not trying to knock New Balance… but what I am saying is that I should have gone to a REAL store that can fit you in ALL shoes — not just New Balance.
After hearing from friends that I had to get over to Lukes, I made the commitment to go there. Brenda was awesome to work with! She sized me up, had me walk, jog a little, listened to my goals, my needs, my setbacks… and she showed me the shoes that worked for my walk, foot sizes (yes plural — as in my feet are 2 different sizes) and got me into the MOST comfortable shoes I’ve ever warn.
Needless to say I’ve walked around White Rock a few times now and the feet are doing great! And so am I! I am a fan of Luke’s Lockers for the selection of shoes, apparel and other items, their prices, and especially the knowledge and customer service — especially Brenda!

Well, that was a pleasant shopping experience.
I walked in, told them I just started running and feel like I need to invest in some shoes.
The SA handed me a pair of socks then had me walk and run on their track. She suggested three pairs of shoes, brought them out, had me run and walk. I picked one. I paid. The end. 15 minutes.

I bought my new shoe inserts here and a pair of new Nike Frees for my boyfriend. His shoes were what he wanted and only the Allen location had them in stock. This Legacy location offered to transfer them in for me so I could pick them up instead of pay shipping.
I had gone to the podiatrist this morning and was diagnosed with plantar fasciaitist. The sales clerk behind the counter didn’t just point at the wall, but walked me over and helped me pick out the right shoe inserts.

My boyfriend and I went to Luke’s Locker with about 30 mins to spare before the store closed at 7 on a Thursday night. I’ve never gone here before but heard great things about Luke’s Locker. Immediately walking into the store it was open, organized and clean. Not quite sure where to go we walked towards the back where the shoes were located. There were workers at the cashier area but can’t recall if they greeted us or not. I guess they may have assumed we knew where we are going.
Standing in front of several choices of shoes to choose from was great but overwhelming. We stood looking for a couple mins and out of no where a gentleman greeted us and offered to help us. He wasn’t one of the people near the front that we passed by and found out he was the manager/​footwear buyer for the Luke’s Locker.
I’ve never had great experience buying shoes and always felt intimidated but I have to say this was the BEST experience I’ve had by far. I didn’t feel rushed at all and he took his time asking lots of questions and for my opinion. I was buying two pairs for shoes — one for cross fit and one for running. I tried about 8 pairs of shoes and found two I really liked. He also provided excellent tips about how I wear my shoes and how they should feel. Before finding the right pair of shoes, they do make you walk a small path to see how you walk and then how you run. Side note: I was just impressed how he was able to see what size shoe I wear without telling him. lol
With every shoe I tried on… he made me walk, jog, run, lunges, squats, etc. He even told me I could run around the entire store until I knew what shoe felt right for me. Not once did he tell me I had to hurry and make a decision. I felt at ease and comfortable.
I also ended up purchasing a Polar RS300X watch that he didn’t even to try to sell me but told me the right type of information I was looking for and what watches worked best for what. He even told me to research it before buying it, instead of convincing to just buy it. He was personable and felt like he wanted to help the customer rather than just sell them and move on.
Overall: Great experience and average prices for a fitness store. I would definitely come back again!

My first real running shoes were discounted Asics that I bought at some mall on a whim. As I started running more and looking into what types of shoes were right for my feet (hell, I didn’t know what «pronate» meant until recently), I decided it was time to get a new pair.
At Luke’s, you feel like you are buying the absolute best shoes for your gait. Although I had a pair in mind, the employee gave me three other shoes to try on and compare. He also had me run for him to determine my running style and pronation type. I also learned that running shoes are supposed to fit a size larger than your regular shoes since your feet swell while running. I ended up with an awesome pair of shoes (Asics Gel Speedstar 6!).
Very helpful, informative employees and a lot of clothing/​apparel to choose from as well.