Key-Whitman Eye Center

I just had PRK with Dr. Warren and couldn’t be happier. She explained the surgery very well and answered all of my questions. I also had a great time working with Dr. Razi and Dr. Haq at my preop and postop appointments.

I just had two back-​to-​back miserable experiences with this place. I presented an eye problem with clear cut symptoms and was told my tests were normal so the problem must not exist. They punted me to my primary care physician. How is my PCP going to help me with vision problems? Zero compassion and less than zero accountability. This place is nothing but an over priced chop shop. Stay far far away.

Plan on spending an hour in the waiting room! Then plan on another 2 hours once they see you. This is my 5^th visit. TERRIBLE!

I got my LASIK here about 4 years ago and really liked it. The staff and doctors here are really nice and friendly. I haven’t had any problems with my eyes so far. The wait is never long and I don’t feel like just another number. I would recommend anybody who is considering LASIK to come see Dr. Whitman or Dr. Haq.

This is a busy place but they are efficient. I had a groupon for the lasik that was pre-​paid so I didn’t spend much time with the counselor because there wasn’t anything for her to sell. She was very nice. I had the exam right after that. Not sure the groupon was that great of a deal because it was only $ 300 less than their «basic’ package. I also didn’t like that the sales counselor glossed over the fact that I had also «agreed» to return each year for my yearly regular eye exam. I prefer going to my own doctor far closer to my home. The wait times for each thing were reasonable, what I didn’t like was seeing about 5 or 6 different people for each thing (each machine, etc). I’m used to one person for all of that then seeing the doctor. I didn’t see the doctor up until the very end and she was there for all of 3 minutes. She also seemed rushed and talked over me. She wasn’t the one that would be performing the Lasik. I had to come back for the dry eye ducts they insert prior to the surgery, I was told they would cost $ 100 each out of pocket. I paid and then got the insurance statement saying that the office had charged them $ 440 per eye. Insurance covered most of that (along with my $ 200 already paid) and I had to caugh up the difference (about $ 57). I wasn’t told I’d have to pay anything over $ 100 per eye. $ 880 for something so tiny you can barely see it and took about 30 seconds to insert. Rediculous. In the end, we all have to pay higher premiums because of doctors that take advantage of this and then charge their clients the difference.

Background: I went in for a pre-​LASIK consultation after wearing glasses and contacts for years, using a Groupon special.
First, the Good: The clinical support staff was among the best I’ve ever seen. Kind, compassionate and thorough. If I had a eye problem I wouldn’t hesitate to go there.
Now the Not-​So-​Good: I think the «Refraction Counselor» used to be a used car saleswoman. The whole thing felt very factory-​like and high pressure. I was being asked to schedule my surgery before I had been able talk to a medical professional. The legal disclaiming forms were ridiculous (please answer these questions from the video and copy this sentence by hand).
When I finally got to the Optometrist (you don’t normally get to meet with the actual surgeon before the surgery), she was not very helpful. She sincerely apologized for the high pressure tactics in the beginning, but really couldn’t answer my questions. Questions like, «What are the statistical chances of complications?»
As I did more research on Wikipedia and
, I found out there’s at least a 20% chance of permanent complications like dry eyes (needing drops for the rest of your life) or worse.
Bottom line: Key-​Whitman is not going to treat you like a real person or tell you the real risks of LASIK. I’ll pass for now.