Eye Can See

While the staff is not the best at scheduling, Dr. KARIMI is wonderful — she knows her stuff — and I guess that adequately makes up for lack of scheduling know how.

WORST. EXPERIENCE. EVER.
I found a $ 49 Groupon that included an eye exam and $ 200 credit towards glasses. I called to inquire (to make sure that we will receive a written RX at the end of the appt) and was told certainly. I was also told I did not need to purchase the Groupon, that they will honor the $ 49. We had no intentions of using the so called $ 200 credit since we get our glasses with Warby Parker and I knew the costs would be inflated to compensate for the money they lose by doing the Groupon promotion. I also knew that upselling would be something we would be subjected to once we were there.
First of all, we respected them enough to show up on time for the appointment, but the same was obviously not returned. We waited 33 mins before my bf was taken back.
At the end of the appt, the optometrist walked my bf out and stated he can’t receive his prescription until he gets his eyes dilated for $ 20 more and that if he has to go to work, he’s more than welcome to come back tomorrow to get the dilation and receive the prescription.
I have been wearing glasses for 30 years and have been to numerous optometrists and they have never, ever held my prescription for not receiving eye dilation. I started to get upset and the front office girl says, «I mean I can write it on just a blank piece of paper for you, just the numbers but that’s it. You won’t be able to do anything with it» Seriously? Is she on crack?
I work in healthcare and see patients day to day. You don’t treat patients that way. You give your opinions and educate the best you can, but never corner a patient into doing something they do not decide for themselves.
On another note, customer service seriously needs to be worked on as well.
Needless to say, I will never return.

Dr Karimi is one of the nicest people I have ever met! I started going to her when she had her little office in the JC Penny store in Frisco and I have been a repeat customer for 6 years now. Her friendliness and passion for her career is great and she is full of positive energy.
Dr. Karimi is in my opinion the very best eye doctor in DFW and I highly recommend her. I honestly can’t say one negative thing about her or any experiences I have had during my visits. This is a true 5 star rating for Dr. Karimi and thank you for making me have better than ²⁰⁄₂₀ vision!!! Love you guys and keep up the great work, I am a customer for life!

Called today and got an appointment right away for the same day. The doctor was fantastic, she was friendly and knowledgeable, she explained everything to me in a way I could understand.
Could not be happier, would definitely recommend!

I’ve bought two Groupons with Eye Can See. The first one was a year ago, and it would have deemed 4.5 stars based on how sweet Dr. Karimi is and how awesome my frames were (same day cut and pick up!)
A year later, another Groupon, and now it has been over 2 weeks since my exam/​visit. Not only were frames promised to me in less than a week. Their prices have inflated and lack of communication with me on updates. I figured a full week was a generous buffer for waiting, but it looks like these frames won’t get to me until next month. The 2 stars are still for how sweet Dr Karimi is.
TL;DR: Don’t bother with the Groupon; it’ll cause you more grief than what you bargain for.

When I ordered my glasses, they told me it would take 2 weeks or less. I called at about a week and a half later and they said it wasn’t ready yet. This week would be week three. When I gave them a call, they stated they left me a message on week one saying it was ready. Slight hiccup. Just advice to call & check on your order, I guess.

I am a new patient with Dr. Karimi and I am very pleased with the level of service I received from both her and her staff. They were all incredibly friendly and very helpful.
My vision exam with Dr. Karimi proved to be very educational as well, as she took the time to explain each test and the reason behind having to do each one; checking for certain markers, now that I’m in my early 50’s. She even showed me the images she took of my eyeball (which was healthy, thankfully) and compared it to images of some with Glaucoma, Diabetic and Macular Degenerations, so I could see the difference.
It was quite eye-​opening — pun intended.
I’m also very pleased with my new progressive lens glasses. They were a little pricey, but they are very light and the stylish; complimenting my face rather than making me look like Clark Kent’s sister.

I received a groupon for Eye Can See however it’s only discounted if you pay for both the lenses and eye glass frames. Initially this wouldn’t have been a problem if it wasn’t for how expensive this place is.
The out of pocket expenses are pretty crazy. I paid $ 149 for the eye exam and lenses. The eye glass frames are from designer brands which easily cost over $ 200. They charge an additional $ 60 for anti glare on the lenses where in my experience with other eye clinics is already included for free.
The staff member that helped me was kind. And the doctor was informative. Despite the long waiting room time (over an hour) the eye exam was quick. However when I went back to pick up my glasses (which took over a week to receive) the lenses had scratches around the rims and the given prescription gives me painful headaches. The money I spent was outrageous for what I received. I highly recommend searching around for better places with cheaper prices.

I had a great experience at ‘Eye Can See’. Both the staff and the doctor were very professional and patient. The doctor actually took her time and helped my 10 year old wear his first contact lenses. This is not the experience I had with other offices.

I wish I could have separate reviews for the doctor and the staff. On one hand, the doctor (Doctor Karimi) is awesome. She is friendly and knowledgeable. On the other hand, employees are mostly subpar. Good quality glasses in the lobby, but fairly pricey.

Amazing experience! Very friendly and thou rough. They were able to determine my prescription in half the time of my usual experience… LOVE the office décor and atmosphere! DEFINaTELY should give them a try!

I posted a review and it was taken down!!!
I had such a good experience at this location. Dr. Karimi was nice and informative. Esmeralda helped me find frames; she was not only patient but knew exactly what fit good. I was looking for good quality glasses and service and that is exactly what I received.

It took a while to get an appointment but once I got one I was glad! I can see why you have to book way in advance because the doctor is really nice. I was greeted upon arrival and the staff was able to help me with all my questions. I did get new glasses and frames but did not get the contacts since my budget wouldn’t allow but I will be going back for my contacts later.

Update:
I was FINALLY able to schedule an appointment for my boyfriend and I a few weeks later (smh). The doctor is super friendly and knowledgeable (hence the 2 stars), but her staff is rude and very unprofessional.
I was told my eyeglasses would be ready the day following my exam and that I would be contacted. Never received a call and when I finally called them I was immediately placed on a long hold. Then placed in hold another 2 times to search for my frames. Ugh!
The place is tiny and frame selection for glasses even more tiny. They convinced my boyfriend to upgrade his lenses to the non-​glare brand which was an extra charge, but they obviously aren’t smudge resistant because they stay dirty all the time even if you don’t touch them.
Wont be back. Ever.

I bought the Groupon deal & had a really great experience, the front office could stand to offer some smiles & friendliness but Dr. Karimi was excellent & super friendly. I got a new, very stylish set of glasses & I would probably go back again. The $ 20 for the retina exam is optional so you have the option of having the non-​digital retina exam at no additional cost. My glasses were only $ 34 more than the $ 200 credit & I did pay for the contact lense fitting & got the glare & scratch resistance package on my glasses so I did pay a bit more but it was not unreasonable & it was overall a good value. They were a bit hard to get a hold of initially but I was finally able to get through & get an appointment.

the entire office staffs have bad attitude. I will not go back next year. They are all very cranky

Ripoff! The eye doctor was great. Bought a $ 200 Groupon for $ 49. They said the $ 49 paid for the exam. Had to pay $ 20 more to get retina exam. Then wanted to use the $ 200 credit for glasses. Not one pair cost $ 200. Would have to pay at least $ 200 more for glasses. Don’t waste your time. This feels like a scam to me.

Purchased a Groupon in hopes of getting glasses for night driving… Buuuut after a few tests, it turns out my eyes are almost perfect. It wouldn’t have been worth getting glasses :-/​My night driving sucks but I was told to keep my eyes hydrated with drops and take supplements that help the eyes. The Dr was really nice while the front staff could use a bit of improvement, they seemed… stand-​offish? Too busy to be nice? The office itself is nice though.

If you are looking for a first rate doctor of optometry then «Eye Can See» clinic is a very caring and professional clinic. Took my daughter there today for an exam for contact lenses and glasses. Dr. Karimi took an extraordinary amount of time explaining to my daughter the diseases of the eye that she (Karimi) was looking for. Additionally, plenty of time was allotted for the exam that determines the RX for the glasses and contacts.
This visit was based on a Groupon coupon that I purchased and I was a bit hesitant, but there was never a second that everything wasn’t 100% professional and at no time was there any attempt to «sell up» or tell us «sorry, that’s not covered with your Groupon promotion». Good selection of frames, no pressure to get the expensive extras on the lenses. Office staff very friendly, wait time was about nil. Based on our experience today I highly recommend Dr. Karimi.