Elan Plano Luxury Apartments

I wish I could rank this lower. I moved in and my Building was managed by Greystar, it was called Élan at Plano. Ever since it became Cityscape II managed by MAA the quality of the communication has went down the tank. The gym no longer has their chilled towels, ever. They moved the leasing office. They never send us a notice about packages. I called all day yesterday they never picked up. I left a few messages and no one returned my call. I am paying way too much to live here for the service to be this bad. They are open only during normal business hours, so people like me can not get packages. The one time I got someone on the phone a week ago and asked them to place my packages inside my door they said they could not do that. I know for a fact that their are apartment communities that charge less that have a concierge service and they will deliver your packages to your apartment. The gym is nice but small. It gets really crowded. the apartments look nice but they do not enforce the trash policy. People put bags on the ground in the hallways even though we have valet waste trash cans and it stinks in the hallways. There are stains from trash everywhere. I have seen massive dogs on the property. On the first level there are patios and people have dogs and they do not pick up after them. This causes the grounds to smell. Specifically, the building next to the dog park on the way to the mail building. I still live here and I am in my lease for almost a year. If I would have known that Greystar was going to sell to them I would have never moved in. Please do not move in to these apartments. There are plenty of great options in Plano. I will be contacting MAA and notifying them directly of the horrible service and conditions here.

Don’t live here if you value sleep. From the street noise to the annoying stomping/​thumper living upstairs at all times of day and most importantly night, you’ll find yourself with less sleep than any other time in your life. Complaints to management did nothing and ultimately forced us to pay the penalty to leave as fast as we could (management only kept stating that the apartment was built with concrete and we shouldn’t be hearing the noise, blah, blah, blah). No concession or ways to solve the problem, just a simple «pay this lease break fee and you can move».
I typically don’t write reviews, but since I lost so much sleep here I felt compelled. BTW, I’ve lived in luxury apartments in Los Angeles, San Francisco and New York and this property is far from living up to that status.

We moved in on July 2015, and we were very excited to move to our new luxury apartment, and then reality hit. Our experience so far has not lived up to the advertised luxury living. In a 4 month time frame we have had to make over 20 service request with issues in our apartment. The main one being with our AC unit, which fails to cool our master bedroom properly, the most important room in the apartment. We were told it was an air circulation problem, and the building engineers made some design flaws when building, but they have came out to fix several times, but let’s just say, a fan is needed every night to deal with the Texas heat. Moving in was also a hassle, as the elevators constantly are broken and unavailable for use when moving in. The exterior looks really nice and everything in the home looks luxury, but does not always perform as such. The gates around the perimeter are always malfunctioning in some way, if not completely broken, leaving gates wide open. Pets are everywhere around this place, and dogs barking all night are common. The walls are thin, so you will always hear noise. The appliances in our home malfunction often, including our dishwasher, water heater, dryer and bathtubs facet so far. We constantly have ants in our apartment also, and we don’t even live on the ground floor. Parking is hard to come by, so to ensure you have a spot after a long day at work, you better purchase the covered parking or garage. Valet trash is nice, but the trash shoot doors in the building are locked, so you have to walk far to take out your trash on days valet trash is unavailable. Overall our experience has not been luxury, as I have lived in apartments not advertised as such, and at least my AC unit kept my whole house cool, and my house appliances did not break down as often. Lastly the staff when we arrived was horrible. When you go into the office, they will not address you unless you address them, and they rarely return phone calls if messages are left, and they rarely answer the phone. If you make a complaint, they will make you feel like a pest and won’t be very helpful. Staff has recently been changed in this month of October 2015, so I’m hoping for a better more customer service friendly staff. They will be nice, until you move in. Lastly just know that all I have mentioned in this review, will be blamed on the claim that it is a newly constructed property and that is why you can have so many issues, but I was under the impression that new meant better, but not here. Things are new but they are constantly breaking. Overall, this place is in a perfect location in Plano for living, but the apartment complex itself is below average living at best, but charging you for the expectation or advertised luxury prices. This place looks luxurious but there have been too many issues with the place since moving in, we can’t wait until our lease is up to find a new place to live that is worth all the money you will pay to stay here.

The interior amenities are outstanding; the only room with carpet is the bedroom. Granite tops, stainless steel appliances, plank wood floors. They have valet trash and recycling 5 days per week. When I moved in there was bottled water and an oven ready pizza in the fridge. I have placed a maintenance request and it was completed in a timely manner. I’ve been here 3 weeks and am very pleased with the place.

This apartment complex is the most unorganized apartment I have ever called about or gone to look at. YES everything is amazing in the amenities and in the actually floor plans. But it is beyond hard to get ahold of anyone. No one answers back to your emails or returns phone calls. Some of the floor plans listed on the website apparently don’t exist. Their computers when typing in the quote and lease don’t meet up. You’ll get two different prices and they will not stand by the cheaper amount that was given to you even through email. Along with their specials, I was given a special for 750 they would not honor is because they gave me the cheaper price to the apartment. Then when I came back they couldn’t give me the cheaper price of the apartment because it was wrong so then they gave me the 750 for the more expensive quote they had given. Mind you this is all a headache for just one apartment I was extremely interested in. I LOVED CHRIS he is beyond easy to work with but his manager is what was causing all these issues when his computer and Patricia’s were giving me the cheaper price with the 750 off next month. After we were going to sign it all when down hill from there to being stuck with 1455 and 750 from when it was 1342 for 750 or 500. Just a pain in the butt to deal with.