7421 on Frankford Apartments

I currently live here and I really like it here. It’s great if you have dogs because of the park and everything. The only reason I gave the apartments a 4 instead of the 5 is because of maintenance, while better than most apartments it still takes a while to get anyone out here. The apartments are quiet, I’ve never heard my neighbors while in mine.

DO NOT MOVE HERE!
there’s so many things that have been messed up since I moved in in July I’ll just list them
stuff wrong THE DAY I MOVED IN
1. Light bulbs were out
2. Microwave didn’t work
3. Air vents were disgusting, dust basically blowing off them in clumps
4. Kitchen island completely warped, can’t set anything in it because it will roll towards the middle
5. Mail key didn’t work
6. Mirror was broken
7. Sliding balcony door broken
8. Things left from previous owner
9. Upper shelves and mantle were super dusty
come on. You’d think that these would be issues that would be taken care of BEFORE a new tenant moves in. Not a very fun moving day for me; future did not look bright.
Other issues:
1. The trash pickup system is ridiculous (trash bags on the side of the road??)
2. When they FINALLY came to replace my mirror they left stickers all over the new mirror plus someone wrote the dimensions of the new mirror my apt # on the new mirror in sharpie and the maintenance guys just left it like that! Took forever to get off.
3. Two and a half weeks for a new microwave
4. My ceiling started leaking
5. My fire alarms would go off for ten minutes straight randomly for no reason
And many many more that I cannot think of. The place would be way better if I felt like they actually CARED or put effort into the quality of the apartments.

I actually should have written this review a long time ago. I have experienced the old management and new management.
Old management — when I first moved in, I noticed wasps kept coming into my apartment somehow and it was January! I was told that I should just kill them, and it’s not a big deal. Eventually, I threatened to take this to the media because at this point I didn’t even live at the apartment because I was so afraid. Not only that, but they kept bombing my apartment with insecticides and I got sick. They let me move out, and I paid for the movers, but they let me move into a bigger available apartment for the same price.
New management — I got a new job and had to break the lease and move. I went in there 3 different times until I finally got a clear answer of how much I had to pay. I gave my 60 day notice and paid the penalties due. I moved out and they put my apartment back on the market. I received a bill after for $ 7.00 for cleaning fees extra to my deposit, so I said okay no big deal… that’s normal… didn’t think I was going to get the deposit back. On NEW YEAR’S EVE (3 months later), they called me to let me know I needed to pay my bill that was $ 3200. The lady on the phone was rude and said she would take me to collections and I was a liar. Got my attorney on it and it turns out they were trying to DOUBLE DIP. Thank God I didn’t fall for it.
Horrible, horrible. Don’t move here, whatever you do.

This was my first apartment and this was the worst experience of my life so far. They trick you. They charge you so much for a one bedroom apartment and the apartment is literally disgusting. The A/​C never works half the time. The A/​C also leaks water that floods the bathroom. And this has happened at least four times and maintenance comes and «fixes» it yet the problem reoccurs the following weeks. I honestly wish I read reviews before moving here because I wouldn’t of moved here if I knew. I promise I’m not just saying this, I wouldn’t go out of my way to write a review. This place is terrible and I wouldn’t recommend it to my worst enemy.

I waited 7days for someone to take care of some maintainance problem, the stove top, all of them are broken and it’s right after I renewed my lease, they keep telling me they will coming today and no one is there!

No reviews mention that these apartments back up to the George Bush Turnpike. You literally have the freeway wall within feet of parking. This adds considerable noise to your living experience and on days when there are no breezes and the air is heavy, you smell the exhaust from the freeway.
They have a free car wash on the grounds but one stall doesn’t work and the other just barely works. Laundry rooms are not cleaned by staff on a regular basis. They have garbage pickup 3 days a week but a lot of tenants put their garbage out any day, any time. If they aren’t putting loose bags of garbage in the parking lot they are putting them outside their apartment doors. Staff have said you get fined for that but I doubt it since I have several neighbors who do it pretty much on a daily basis.
Apartment layouts are good but with the amount of noise you hear inside them, I don’t think they have much in the way of insolation. Furnishings are old and show repair or need of repair. (Carpets, counters, cabinets, etc)
Office staff are helpful but none appear to be enjoying their work. Community recently sold — not sure if that will improve the situation or not.
Overall, the apartments are OK. Rent is reasonable for what you get. Community feels safe. They aren’t the worst but they are not the best either.

Never expect refund of deposit. Mine has been a year. And deposit was $ 1900. Don’t take a risk here, leasing office will kick u out of their poor service as the moment u. moved out. It is so unfair every time I asked for deposit the answer is simply“it had been sent to ur new address and u don’t have the right to know more”. seriously?! Can anybody tell me the place to fill an effective complaint?

This place sucks… I have lived at this place for 3 years and the new management will make u pay. I mean it, they are trying to cover the cost of buying this average place by simply charging tenants when they move out. Their charges are ridiculous too!!! I wish i could share the pictures of when i moved out and the bill they sent me… I ended up paying $ 650 on move out for a place i lived for 3 years in and also a place that was in the best possible state when i moved. The new management takes their own sweet time to fix things. I had an issue with the patio door and this wasnt fixed for over 3 months as they kept saying they need to order parts and stuff.
Take my advice and donot move here, you will repent when u move out!!!

The management is always service slowly. But charge so fast. I called them to fix my house, and then they come after 15days. And during this 15 days I went leasing office for three times. And If you get penalty, they will charge you fast. How ridiculous? Service slow and charge fast.

These apartments are great and the office staff is very helpful and nice! There are so many floor plans to choose from as well as it being in a great location. They are for sure worth trying out.

I signed the lease for 12 months, but end up paying 13 months of rent where the extra month is $ 200 plus the usual rent of $ 900. I enjoyed staying here expect the first and last month because I need to deal with the leasing office ladies in those two months.
If Diana (the leasing office worker) get a chance to screw you, then she would make full use of it. To my surprise, people have good comments about her. I feel she is OK when there is no problem. But whenever some problem appears, she talks like a lawyer and use the contract you signed against you. Here are two examples.
1. The penalty for electricity set up: $ 50.
It was still called AMLI on Frankford, not 7421 on Frankford at the time when we sign the lease online. People at Dallas told me AMIL was a great place to stay and I listened to them. We moved from Pennsylvania last summer. I did not receive any welcome message or even my future apartment number two weeks before the move in date. I called one month before the moving date 3 times a week, nobody was answering the phone. Their website was not accessible during that time. One week before the move in date, somebody pick up the phone finally and said «we are now Riverstone, not AMLI any more. And we are short of people now.» Then I asked «Do I need to do something before I move in?» They answered «nothing really.» I asked «What is my apartment number then?» They told me «xxx» Then I drove here the move in date. They said they cannot give me the keys unless I signed the contract. But there is a $ 50 penalty for setting up the electricity. I never know that we need to set up electricity before moving in since I never receive any notice about doing so and I am from Pennsylvania where you don’t need to set up electricity before moving in. The worker there (not Diana at that time) promised to discuss with the manager and we have to sign it since we don’t want to stay another night in the hotel.
The coming bill has $ 50 penalty in it and Diana told us that we need to pay for it «NO MATTER WHAT.» I said the previous leasing office worker promised to talk with me about that but she said she did not know the previous worker and she thought I am making up a person to avoid the penalty. «As long as you signed the contract already, you need to pay this $ 50». After 3 times of frustrating discussions, she stick to the fact that we signed the contract and we need to pay. But I disagree since I did not receive any notice and the previous worker promised to negotiate about it. Diana kept on saying she does not know the previous worker I am talking about and there is no note in my folder to show there exists such negotiation. Fortunately I have the email record to show I asked about «welcome message», which is supposed to have the electricity set up notice, but no one answered that email. Finally, they waved the $ 50 for me but my time was wasted for such a simple issue.
2. The rent for the extra month: $ 1100.
We went to the leasing office telling them that we are moving out next month since the lease ends next month. Diana smiled and replied that «You need to give us a 60-​day notice before you leave.» We asked, why don’t you remind us of that?. She replied «we are not required to do so» Then we request to see the contract that we signed and there is one item says that we need to give written notice 60 days before moving out date. I read the contract carefully again and it says they need to notify us for it. Then Diana bring a page of notice that she said they put in front of my door about the reminder. I remember that reminder, but the wording is all about «renewing the contract.» Since we are not renewing the contract, we thought it is OK since we did not renew. I feel that the notice of reminder about renewing and the contract we singed prepared us a trap long before we notice it. They did not even try to make sure that you receive the notice since that piece of paper might be blown away by wind or some pets might tear it apart. The thing is: they don’t care and the contract is to the tenants’ disadvantage. Diana said «the earliest date you can move out is 60 days from now. You need to pay the extra month’s rent NO MATTER WHAT» But our lease ends in 30 days, then we need to pay one extra month’s rent when we are not staying there and they cannot lease the house to others. Since I thought it might make sense to balance it a little bit by paying some penalty and give the house to them earlier. I thought it might be a win-​win situation since they can lease the house earlier and we won’t incur one extra month’s rent. Diana answered «this is the cheapest way you can move out»
Each time I need to talk with her about anything except the monthly payment or getting UPS package, I feel frustrated. I just feel that Diana enjoyed our suffering A LOT. I won’t recommend 7421 on Frankford to anyone.

Great apartments. But they charge non sensical fees upon move out. Charged us $ 95 for painting walls, when we dint even have a ding on the walls. And the ridiculous argument is «they are not bound to show us proof of damage, we are supposed to send pics of walls as evidence”/ Ridiculous, who can take pic of every nook and cranny and say «hey we dint damage the walls» These guys are out of their minds, I dont the leasing reps at the desks, but the management above them that sets the stupid rules. For that matter I could go to any apartment, take pics of similarly colored walls and claim it was the apartment I lived in — how would these guys know? But there is a thin line between robbing a person at gun point and robbing via «move out» fines and I am up to neither.