Driver’s Edge – West Plano

Super awesome group and good prices. They typically can get us all squared away in a day.

My car died on me twice in the Trader Joe’s parking lot up the street from this Drivers Edge. I ended up having to coast it into a parking space and get a jump from my boyfriend. I was frustrated by my car acting up and immediately drove it to Drivers Edge like last time I had issues. I was convinced my car had sputtered its last sputter. I was calmed and reassured by Drivers Edge associates. I left my car overnight because my issue happened about 45 minutes before close, they were not annoyed to accept my car into the system! They called me promptly in the am and told me that it had fired up and ran perfectly for them, but said that they wanted to hold onto it and see what they can find. The tech seemed concerned and reassured me that he would figure it out. In the meantime, I had them change my oil because I was due. An hour later they called and told me that the oil change went well, but they found a problem in my engine. One of my oil caps busted had been leaking profusely and had mucked up my timing belt possibly. Keep in mind, I had replaced my timing belt, water pump, and cap seals a year and a half ago in CA. He told me that I could ride it out longer but it would be bad for my engine and safety. He told me he would want to investigate it further to see the damage and then decide if we should replace the timing belt kit etc. It was bad and he honestly told me that buying the kit would be helpful since the oil leaking had damaged and worn down my parts-​making it seem like they had never been replaced. They told me that it looked like when it was replaced in CA they did not correctly seal a couple things within the caps/​belts and that they weren’t sure what had been done. They quoted me a price lower then what I paid in CA and informed me that they could apply a coupon that they had on their website to save me money. They ended up letting me use both a coupon for my oil change and the coupon for the timing belt kit/​cap seals/​water pump replacement. I had my car back in two days and was very satisfied! My car runs smooth, though it is 14 years old, and I feel I can get another year or two out of it with upkeep. I was impressed by the mechanics/​technicians ability to communicate with me the problems over the phone and honestly tell me the best way to fix my engine. Had they not caught the oil leak, my car would probably be toast once it started leaking out of the engine crevices.
¹²⁄₂: Another wonderful experience at Drivers Edge. After a rainy Thanksgiving weekend, my car decided to leak through its weatherstripping seal. UH OH! No worries, I take it in for a oil change and a new weatherstrip. Well, turns out the weatherstrip is a very hard part to find but they can have it shipped in in a couple days (first time they havent been able to ship a part in same day) so I said I would take it back in when the part came and lets just do the oil change. They call me back to let me know my power steering fluid was looking dirty and would need replacing in the next month. I asked if that could be done today too and they said yes. They also added that after some more looking they were able to get the part shipped to the store the next morning. I let them keep the car overnight and it was done by 10AM the next day, and I got to use the service coupons. They are always so nice to me even though I always bring my sad, sad car to them and ask for help.

Had a pleasant experience with Driver’s Edge. I took my car in for inspection and had to give the place props for a nice clean atmosphere. They were done with the inspection in less time than the estimate they gave me. Professional customer service, would not hesitate to do business with them again.

I have been coming hear since since 2014. I spent a few minutes interviewing people in the waiting room before I actually let them repair my car. These guys have been fair and honest and have beat or matched the dealer cost on every item I have brought them. I had an entire list. Always courteous and generous with the coupons.

The people are so nice and honest. Had a state inspection done without appointment and they were so quick! Will definitely be returning for my automobile needs.

Was misled into thinking that spending over $ 1000 on air-​con repairs would fix the problem only to be told they needed another $ 1000 when I returned it due to air-​con gas leak. I will not recommend this company and warn all customers not to trust what they are being told. I have now wasted $ 1000 plus and no working air conditioner.

I was new to the area and needed a great place to get an oil change that I trusted. My first visit was great. They checked out my car thoroughly and noticed my cars serpentine belt was cracked. I had them replace that and the transmission fluid. Came back for my second oil change and again — great service!

These guys are all amazing! They do great work, are very honest, conscientious and overall awesome! Everyone should have their car repaired and maintained here! Absolutely love ‘em!

They tried to sell me 8 quarts of synthetic when my car needed only 6.5. Quoted me $ 100 when the dealership quoted me $ 90. Up sells and overcharges. Would not recommend.

Kelly and all the guys at Driver’s Edge are top notch. I’m a weekend mechanic and handle the majority of my own auto repairs (as well as for my wife, parents, son etc). However there are times that I simply can’t tackle a job (might be because I don’t know how or could be that I’m getting old and lazy) and that’s where Driver’s Edge comes in.
For example, over the past few weeks I had replaced a number of items on my parent’s truck. Brakes, struts, suspension components, water pump etc. A few days later there was a popping noise coming from one of the struts. Having run out of free time to address the issue, I swallowed my pride and had mom take it in. 45 minutes later Kelly had diagnosed/​fixed the problem (a defective part) and went back over the work I did to make sure that everything else was tight.
I’m a car guy and have been buying/​selling/​repairing them my entire life… there are few car repair shops out there that operate with the level of professionalism and honesty that you’ll find at Driver’s Edge.

We really like the guys over at Driver’s Edge. They are honest about what your care does and doesn’t need.
About a year ago my brakes were squealing– we thought they would need replaced. However, the folks at Driver’s Edge let us know they were in great shape, just dusty. We’ve had similar experiences with our other vehicles and have had stellar workmanship on repairs that were needed.
I highly recommend!

I’ve taken my cars here a few times. They seem to be fairly straight forward, honest guys. No issues with them. Helps to call ahead and make an appointment to reduce waiting time.

It’s hard finding a good mechanic shop. These guys aren’t good with scheduling but they do quality work without trying to sell you unneeded services. Prices are on the high end, but not outrageous.
Took my wife’s car in here to replace her brake pads. They wanted to sell me a bunch 2 new rotors (which is often a scam). I questioned the guy and he took me out in the shop and showed me where all the salt had rusted away the rotor badly since the car came from up north.
Other times I’ve brought my car in, they’ve pointed out minor issues and usually advise that it’s not worth repairing at the time whereas most shops usually jump on little things to nickle and dime you.
Their prices aren’t great, but they’re not super high for an auto shop. As with anything, run to O’Reilly’s and do it yourself if you want it cheaper. This store also let me bring my own parts in and just charge for labor.
My only real complaint is their scheduling. They usually don’t make the time commitments as they’re usually pretty crowded. When I come here I usually just expect to drop it off in the morning and come back in the afternoon. If you’re looking for a place to wait at I wouldn’t come here.

I have always felt the prices were fair with the warranty and knowing they will be there if something goes wrong. The last repair I needed Kelly the Mgr pushed my car from the home Depot next door when my starter died — wow!
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BUYER BEWARE!!!
I came to this location 9÷5÷14 for an inspection and oil change. After I left, of course, everything was fine until Saturday, September 20, 2014. I was on my way from Frisco to my best friends funeral in the Fair Park area (which was 5 mins away) I pulled in a parking spot at a Walgreens, placed my car in park to hear my Nissan Altima sounding like a diesel truck and the oil light popping on. I IMMEDIATELY turned my car off, popped the hood to check my dipstick which was BONE DRY!!! I then put 2 quarts of oil in my car let the hood down, started my car to hear this noise again. I AGAIN IMMEDIATELY turned the car off, opened my door to step out to find OIL EVERYWHERE!!!
I called Driver’s Edge spoke to Damian. I explained what happened, I told him since this is an oil issue, they were the last people to do an oil change. He said to me, «I highly doubt this is our issue, I can have my tow guy pick you up, bring you here when we can look at your car. Once I find this is not our problem, you’ll owe the tow, and labor.» I ended up getting my car towed (the tow guy stated, driver’s edge is a HORRIBLE place and they don’t tow) to the dealership. Here it is 9÷22÷14 my dealership stated (after I told them what happened) they put oil in and all the oil came out, finding out the drain plug was missing, and in FACT it was from a PREVIOUS OIL CHANGE JOB!!! Also, they’re going to send it NISSAN to make sure the motor, transmission is not damaged in any way. Let’s hope not!!! I hate companies who think they’re people/​system is FLAWLESS!!! Ill keep everyone updated on this issue. 9÷22÷14 I got my car back with a new oil change $ 50. People don’t go here!!!

I have been using Driver’s Edge since my wife and I found them over 2 years ago. They have taken excellent care of our two cars.
Earlier this week my car broke down. I pulled over and called them, they suggested I call Pro-​Tow Towing company and have them deliver my car to their facility. The tow company led me on and it ended up taking 2 more hours than they initially suggested. When it finally was delivered my car received excellent treatment from the fine folks at Driver’s Edge. They quoted me a price that I thought was a little high. I did some research, gathered a couple other quotes and discussed those with Driver’s Edge. They were happy to talk about it and even worked with me to lower the final cost. Today, my car is running better than ever and I am so grateful.
PROS
Excellent work
Excellent customer service
Honest, friendly atmosphere and attitudes
CONS
I wish they would have offered me the cheaper price from the start, but I suppose this is business.
Their tow company reference could be reconsidered.

Like most, found them based on their Unilocal reviews. Having been a couple of times myself, definitely feel comfortable putting my stamp of approval on here. These guys are cool, laid back and like most car places, know their stuff. But unlike most places, they’ll be realistic with you. «Look, your brake fluid is a little dirty but honestly you could probably wait until your next 1 or 2 oil changes before you really need to change it. Everything else looks good.» Ahh, refreshing when you’re used to «Hey, i just keyed in your mileage into my computer and it printed off this 4 page report of stuff that we hope you’ll have done whether it needs it or not. Who knows just pay us.»
Also, just left there earlier this afternoon after getting an oil change and as i was walking to the car, one of the servicemen ran out and goes «Hey man, before you take off, I just noticed as it was being parked, but your back tail light is out. You don’t want to get pulled over for that. Give me a minute.» He proceed to run back and grab a tool and a new light which he happily installed. I went back in to see if I owed them for the quick fix which they told me not to worry about. I wish more businesses learned to operate that way. Yeah, you’re out $ 10-​$ 20 or whatever for the light and the «labor» but guess what, you just solidified a returning customer. Keep up the good work homies.

I saw good reviews on Unilocal and since this location is very close to work, it made sense to check it out for the ever eventful and always entertaining lunchtime oil change.
Everyone I spoke with at Driver’s Edge was friendly, timely, and did a good job. This was my first time getting an oil change here and I will come back.
Located right at the North Dallas Tollway and Park, it was easy to get to. Arrived at 11:30am on a Monday for my SUV oil change and was all done by 12:15pm. The price quoted over the phone ($ 37) was the same price told to me at checkout. Facility was well maintained, no aggressive up selling, and overall, they certainly met my expectations.

Lets be real. .. I am a typical (notice I said «typical») woman and am not educated in the ways of cars. I typically let my car go 15 — 20k without getting an oil change. I realize that this is a terrible choice. To be honest, maintenance isn’t a top priority although it probably should be.
I finally broke down and opted to read reviews on somewhere to get my oil changed as I apparently wear a sign around my neck that screams, «Please tell me that I basically need a new car because I’ll have no clue as to what you’re talking about and will believe every word that comes out of your mouth.»
I ran across these guys and decided to give them a whirl.
First off. .. I would recommend making an appointment. They are very busy and will save you time.
I made my appointment and they were very nice when I came in and then later had to reschedule.
When I did come in, they took great care of my car. They were honest in their prices and didn’t try to sell me on the fact that my car is in dire need of repair. They stated what they would recommend and weren’t at all pushy about doing it that very day. They told me it was something that could wait until my next oil change (providing I’m a good owner and do it on time…) and were clear in their explanations as to what each part was and the cost/​time involved.
After reading their great reviews, I expected them to be pretty proud of their prices. My SUV takes 7 quarts of oil which is more than the standard oil change price costs. (I verified this with google at one point when my car about ran out of oil!) So my oil change was more than their typical advertised price. Not much though. I was pleasantly surprised when they shared what the damage was going to be. It was very reasonable.
These guys had a sense of humor and were ultimately pleasant to be around.
I will most definitely be coming back to them.

So… based on reviews I went here when my broke down on George Bush one night. I kinda knew what the problem was… it’s my car. I know how it acts. So I call them Monday morning and explain EXACTLY what happened. I know my car right? I say I had the fuel pump replaced 2 years ago. I know what it feels like. That’s what this felt like…
I get a call a few hours later trying to give me technobabble (assuming I had no clue what he was talking about). I then explained AGAIN what happened and that I’d had the fuel pump replaced. He proceeded to tell me the wiring to my ignition coil needed to be replaced… yea that might keep it from starting. but from running. um no. He quotes me $ 289 and change to fix. Being in no position to really say anything I ask him how much to install the battery cable I have in the trunk. These are my cables!!! Brand new Motorcraft cables I’ve had no time to do.$ 120? WTH??? These are mine. It doesn’t take 2 hours to do that. I just haven’t had time to do it… so I say nevermind. wait…it gets better…
I get there to pick up my car drive 50 feet and it dies on me… I walked back in and said.“it just died on me and won’t start!” His response.“well that’s balls.” Wtf? We push my car back. he tells me he drove it around the block three times. really? I drove 50 feet. How’d u get that far? I called bullshit! He then asks me AGAIN what happened… did no one listen the first two times?
I get a friend to take me home. next day… guess what? It’s the fuel pump. the first thing I mentioned. with a now whopping bill of over $ 1000 I’m hoodwinked by this company… they new I was in trouble and drained me.
I could’ve taken my car somewhere else. but didn’t have the time or money to do so. and they knew it. I will be taking it up with their ownership and the BBB. After the stellar reviews I’m actually shocked… I expect to be kissed before I’m f$&cked…