Midway Auto Center

Lazy Scam Artists. These people are awful. I will never return. They had my wife wait over an hour to tell her they were closing soon but needed more time to identify the problem. The whole time 3 mechanics were standing around. Then they proceeded to charge her $ 89 for «diagnosis». There is a Christian Brothers just south of this place and a Kent Kwick just north of it. No one ever needs to give this place their business. I would give these clowns less than a star but i cant.

Sloppy work, poor service and bad business ethics…
These guys put a dent in the hood and bent the grille of my Mercedes-​Benz SL500. When I came back the next day to tell them about it the manager claimed it wasn’t their fault if they closed the hood and it got dented. He made me so angry for not taking responsibility that I almost jumped over the counter. And the last time they changed the oil on my BMW they forgot to put the screw back in the oil pan cover. As I drove off it was bent backwards by the road surface and needed to be replaced.
Read the rest of these reviews, this is not a one-​off, this is a pattern of sloppy work, poor service and bad business ethics. Why take a chance with your car by going to a place like this… that is what I’m asking myself now.
Brought my car in for them to check the fluids and brakes just one day after getting a brand new hood and grille installed. Yes, the hood assembly was brand spankin new. I came back towards the end of the day and paid my invoice, drove it home, parked it in the driveway and opened the garage door. Looking back to admire the new hood I saw a big dent near the emblem where they slammed it shut. Plus the grille was bent where they tried to lift the hood with it instead of lifting it at the edges. And the finish was scratched where they tried to wipe off their fingerprints with a dirty rag. My heart dropped to the ground in disappointment, which quickly turned to frustration and then to anger.
Immediately I took pictures and sent them in an email to document the issue. They never responded to the email and when I went in to speak with them the next day, instead of taking a position of discussion and resolution, they took the position of confrontation and denial.
The next week I came back with my lawyer. The mechanic who worked on the car admitted to having a hard time opening the hood and denting it when he closed it, but they still won’t take responsibility for the grille, even though he admitted having a hard time opening it. And when he called his buddy mechanic over and said remember this car, he came over and pulled on the grille to open the hood. My lawyer believes that the evidence is against you.
Why take a chance with your car by going to a place like this?

I took my car there already knowing that I needed a specific part fixed. They charged $ 360 for the work. The emissions fuel pressure sensor needed to be replaced that is why my check engine light was on and I could not pass emission check. Well after I shelled out my money the light is still on and the same error code is coming up. I took it back up there and they said they don’t know what is wrong, they claimed they replaced the part, They kept my car overnight and the next day, the same thing. So now I am driving around with expired tags, out almost $ 400 and nothing has changed. Ugh!!! This place is a rip off.

Fraud! Fraud! Fraud! Read the bad reviews and ponder how much they likely paid for the favorable ones.
Fraud #1 — Midway first stipulated 4 parts would need to be replaced to repair my AC system; however, it didn’t make sense that my AC system would suddenly have BOTH 2 failed switches AND clogged lines, so I called two other garages and verified that AC failure does not happen in that way. A reputable facility then confirmed the switches (actuators) were in fact working.
Fraud #2 — The $ 600 in parts midway quoted were charged at 4 to 5 times the cost of the same part at Autozone AND Midway assured me that the higher prices reflected their cost.
Fraud/​Crime #3 — On notifying Midway of the fraud, and of how the fraud rendered the contract unenforceable, Nadir threatened physical assault in his attempt to prevent me from legally removing my property.
Fraud/​Crime #4 — On serving written notice that the contract was breached by his fraud, and subsequently nullified by me, Nadir called to threaten break into my property to steal the vehicle. He did not care that the law would make that grand theft auto.
The police are now en route to my house to take the complaint I am making to help ensure conviction should he follow-​through on his threat.
Stay safe, shop somewhere else. Driver’s Edge is just a couple miles away and their reputation is excellent.

Really great people and they take extremely good care of my Hyundai Sonata. I always do my oil changes with them, and I even recommended them to my boyfriend for his car repair work.

This place quoted me $ 2,300 for a car repair, wanted a second opinion and took the car to the dealership where it was fixed for around $ 400. On top of this I had to pay for a wrong diagnostic which was $ 280 or they wouldn’t let me take the car out.
Don’t go here unless you want to get ripped off.

Waited 2 hours for a oil change/​«free» ac check. First off the ac worked fine and was cold, just through it in as an extra. After the 2 hours of waiting and constant asking when it will be done. I was met with rude responses and horrible customer service. Not only that the free a/​c service ended up costing and extra 40 $ for freon that wasn’t even low in the first place claiming they needed 2 and a half cans. I have been coming here for a while and am aware this place has changed management. Since this time the customer service, car washes and auto center have just gotten worse and worse with each visit. Will not be coming back ever again.

Love this place! They always take GREAT care of me. They make sure that that I’m at work while my car is being repaired and always pick me up on time!
I will forever use them and I drive far to get to them but it’s worth it! They deliver consistent great work at an affordable price.

Always consistent, fair pricing, no gimmicks, straight forward mechanics. I was quoted $ 60 for an oil change at two different shops near my home. I paid around $ 30 here. I will be returning here for future oil changes.

This place has changed hands several times in the last few years but the current ownership is probably the best.
They are always polite and fast.
I have them for oil changes, AC repairs and car washes of course. :-)
I love having my car all clean after an oil change.
They have made lots of improvements to their waiting room areas so it isn’t torturous waiting for service.
I did price tires here once but they were too expensive.
I have always been happy with their service.

This place is horrible. I went in for an oil change as soon as they opened and the man at the front desk told me that he recommended an air filter change. I agreed. After about an hour and a half I inquired why it was taking so long. The guy at the front desk said he sent out for an air filter and the person that went to buy it was taking a long time. Why offer a service when you do NOT have the parts. Thirty minutes later, a man shows up and throws a bag onto the counter with the air filter. They offered no acceptable apology and charged me $ 60 for a standard lil change. I will NEVER GO BACK or recommend his place to anyone. 2 hours for a simple oil change when there is only 1 other customer is ridiculous.

Oil change is 25 bucks (for standard 5 quarts) and they give you a free car wash. And let me tell you, it is not a cheap, water and soap only kind of wash. They actually vacuum the inside and hand dry the outside for you as well. Great deal. Even my rims and tires were shiny.

I had a really great experience recently here. I learned that Midway Auto recently came under new ownership. They fully explained the problems I had with my vehicle and took all the necessary steps to fix it in the most timely and professional manner. Also, I did feel they were very fair in their pricing as I had taken my vehicle to a couple of other shops (including the dealership) and they gave me the best quote. I will be returning to continue to come here to get my vehicle maintained.

Came here with a Groupon for state inspection, excellent deal!
The place is very clean, they have a big waiting room with lots of magazines and a TV. Staff is very nice! I was in and out in less than 30min, I think. Super fast!
Very happy with their service.

I recently stopped in here for an oil change and state inspection. The whole process took less than 30 minutes and they gave me a free car wash to boot! I’ll definitely be back here for my next oil change.

I took my car to Midway Auto Center in Carrollton, TX to just get my oil changed and found out that is place runs a scam to try to get you to do unnecessary repairs while you are waiting for your car. They offer a free car wash with your oil change to lure you into their trap. T
I was waiting to get my oil changed and the service rep walked over to a girl sitting next to me who was also waiting and showed her a list of things that «needed to be done on her car». One of the things I heard him say was that she needed new shocks at $ 181 per shock and that her car was «bouncing up and down». I later saw she was driving an almost new Honda Accord that am sure did not need new shocks.
Later, the service rep pulled the same thing on me and presented a list of things that needed to be done on my car with the comment that «if you do it all today, I can knock off 10%». One thing that was on the list was that my tires needed to be rotated and that would cost $ 20. I had just had my tires rotated about a week ago.
When my car came out of the car wash, I saw that my Panama hat that was in the backseat had been crushed. All the items that were on the floorboard in the back had been thrown up into the seat and everything was on the hat.
I took the hat into the office of the car wash and spoke with the manager; a middle easterner looking man named Sam. I told Sam I would like to be reimbursed for my hat and he refused to reimburse me. He said if he did, then he would have to reimburse everyone else that claimed their property was damaged.
It sounded like this happened quite a bit. He then blamed it on me and said I should have told them to be careful with the hat. I would advise everyone to avoid Midway Auto Center on Midway Road in Carrollton, TX