Staples

Great experience at staples!
I saw a great deal on windows 10 laptop
And TECH SERVICES SUPERVISOR, Jon Soucy,
Was very help in helping me Buy Online Pick Up at Store (BOPUS) .
He helped me use my staples gift cards to pay for
Part of the purchase.
Also, bought Office 365 1 year subscription for $ 20 off regular price.
Jon explained i could wait to start this AFTER MY CURRENT office subscription runs out.
This is really great staples, very friendly and knowledgeable and convenient to get to.

I have been a loyal and long-​standing customer of Staples but the miserable experience today has been enough. This is a big store with hardly any patrons in the store every time I have been there, which is generally during normal business hours. What good is a store if you cannot find anything and you must ask the miserable people who work here where the item is? That is correct, the staff are miserable and I will let you know why now.
About two weeks ago, I purchased the HP 920XL/​920 Combo kit using gift cards I had saved from this store. Upon inserting each cartridge into the HP printer, the printer would not print. After several attempts of back and forth support calls with HP Technical, they said the print head would need to be replaced due to it likely malfunction. Well, it is cheaper to buy a new printer than to spend money on replacing the print head. I immediately called this Staples store and spoke with a technician in the PC support/​printer section. He said the cartridges could be returned if the box was opened and the seal broken. At this time, I could not find the receipt and told him that; it had been over 15 days since purchasing. He said there would be no problem returning if I still had the box and original packaging. I wish I caught his name because I would have referred to speaking with him about the returned item.
On a Tuesday (today) I entered this Staples store, immediately spoke with a person behind the counter who said he could help and would give store credit without a receipt. He then spoke with another staff member about the reason why the cartridges were being returned. She looked at the box as if she had never looked at a boxed item before, tilted her head to the left, and shrugged her shoulders. I do not know what the purpose of him involving her. Then another person came over wanting to discuss something with the person who was supposed to be helping me. The three had a conversation giggling amongst each other within my presence. After chatting with each other about nonsense, the three individuals continued to giggle with the person holding the HP combo box in his right hand and the staff person looking at the box. Shortly after, the two walked away, a manager came by wanting to know what the interest was. This guy tells him I am returning the item without a receipt. The manager says, ‘what’s the problem’ to him and then said to give store credit and walked away. Now, I have been standing at the counter over 10 minutes waiting for a simple item to be returned, watching two additional staff members get involved, and am getting a bit annoyed that this process is taking so long and that it needs the involvement of all the staff in the store.
About 15 minutes pass, the person behind the counter went over to get a store card, then came back and said to me that without a receipt, he could do nothing. Huh? I did not get into it with him because this staff had just wasted 15+ minutes of my time and he had no justification for the response, even after the manager said to give store credit.
I have spent thousands of dollars over years of Staples and today the line was drawn with a jerk behind the counter who wasted 15 minutes of my time. BUYERS BEWARE that this Staples store WILL waste your time if you need to return anything.
I will not buy from this Staples store again. The staff that were involved in this simple return complicated things for no reason. They are ignorant, incompetent little people who do not belong handling customer support issues.

I have had enough with the people and prices at staples. I spent over $ 2000.00 on building a new office. I had them come set up my new computer and everything. They set it up and the computer they sold me was supposed to have built in WiFi, it did not. The tech, Jon, gave me a wireless stick at no charge that only worked intermittently. when I went back to buy a wire to replace it, he said to buy it, then return the WiFi stick, as they were the same price. When I tried to return the stick, the manager refused to honor it. He gave me some in store coupons to use, that state save $ 20 when you spend $ 20, he gave me a few of these. They need to be used for face value, as there is no change or store credit. Needless to say, I will NEVER spend another hard earned dollar at this, or any other Staples again. I’m sure it will be inconvenient at times, but I mean it. I’m so sick of these big corporate bullies. I wish there were some smaller, local, office supply places. I think they could care less about anyone, but I refuse to do any more business with them. Glad they didn’t refund my silly $ 45.00 item. It will cost them many thousands in the future.

Horrible customer service!!! I was in the store for over 20 minutes and not one sales person even acknowledged me. I will never go back to this store.

Horrendous customer service! I’ve had two terrible experiences at this location in the past 6 months. The staff has a «high and mighty» attitude and they are MISERABLE. The manager is very condescending and rude. I’ve already contacted the corporate offices.

I went here yestrday to copy and bind some items, around 4pm. When I got to the copy center it was maned by only one worker who advised me that she could not do the work, as she was alone. I asked if it could been done later and she said she basically did not know as the other person was on break. She was completely disinterested in helping me and I find it appalling that they were so understaffed. I then called the North Andover Staples and was greeted by a woman in the copying center that was exceptionally helpfu/​professional and more than happy to do the work. When I arrived, there were 4 people working in the copying center, unlike one teenager at Plaistow’s location.
The manager of the Plaistow Staples should spend a day at North Andover’s store and learn about how to run a business. I will NEVER spend another penny at this Plaistow Staples.

I go to Staple’s when they have really good specials. Like back to school time or when they give stuff away free. Other than that, the prices can be a bit higher than the competition.
The store is big, bright and clean but I can still never manage to find what I need without having to ask. Then when they show me, it’s never quite where I would have thought it should be.
They also put a little too much pressure on their rewards card. They tout their 10% cash back. I don’t have a card but usually give my BF’s number so they can add it to his. Yeah, I just spent $ 1, so that’s ummmm 10 cents, hey thanks!

Staples is good for teachers when they have the back to school sales, but that’s about where it ends. The prices are pretty high. The store is well organized and the employees are helpful, but it isn’t my first choice for office supplies as their prices are too high to meet my needs. The location is not too busy and the parking/​location is great. I never get my so called «rewards» either. Sup with that?!

Its staples. There is not much good or bad about it. Its in the same plaza at wal mart. Actually, sometimes you can find things cheaper at staples than at wal mahhhhts.
Its easy to get to, off rt 125 and yeah, thats pretty much it!