Enterprise Rent-A-Car

Scheduled for them to pick me up at 1:30PM to get my rental. I think they forgot. Didn’t get here until 2PM after I called. Van good.

Deceptive!!! I rented a vehicle at Plainfield Il and moved to Crossville TN. The car I reserved was not available so they upgraded me. «Bonus» I thought. After I’ve had the vehicle for more then 30 days, enterprise called me and said I need to redo paperwork, but I could continue renting same vehicle at same price if I choose. I agreed and asked if I should ho to my local branch in TN or, since I had plans to travel to Chicagoland the following week that I could stop there to resign the contract on thanksgiving eve. The branch manager said it could wait till I was in town. So not more then 12 hrs before I arrived at the Plainfield IL branch, the branch mgr called me to see I I was on my way to IL and assured me once again that I will be there to resign the paperwork and rerent vehicle same price. I was already 2 hrs on the road and told him I will be there as scheduled. I arrived on thanksgiving eve shortly after 2pm. They acted as if they were preparing the paperwork for me to sigh then asked for keys to check mileage. They took keys and said that they will no rent me the vehicle, nor rent me another vehicle without explanation, refusing to give me a ride. In fact they handed me a $ 1300 receipt, paid in full and kicked me, my child, my 2 dogs and luggage out to the curb in Chicago weather on Thanksgiving Eve, over 600 miles away from home. We waited nearly 3 hrs in the cold for the closest relative to pick us up. I acted on enterprises assurance, and drove 10 hrs away from home, leaving my own vehicle at home so that we had more reliable, comfortable trip during holidays only to get duped, deceived, scammed and stranded. You better believe I am outraged and I do not have $ 3000 to fly my family him on short notice during busiest travel season. That vehicle was my ride home this weekend. I suspect the upgrade that i got was losing them money at a rate of $ 100/​day and is what provoked them to use deceptive practice and lure me 600+ miles from home, because they dont know how to hold a reservation and now its my problem. I acted on their assurance and I will be taking my complaint up the chain and pursue a law suit… Emotions distress, punitive damages, deception. This is outrageous when all they had to do was tell me they want their vehicle back and I would have taken it to my local branch and paid the registration transfer fees and not have gotten stranded in the cold with my child and dogs, far far away from home. I’m a customer and paid for the rents in full, but was treated like I’m a thief.

Really poor customer service, didn’t have the car that we reserved, and was condescending and short when we made our frustration known.

This is a really great Enterprise location — Jeremy and team are friendly, courteous and always do a great job. There are a handful of Enterprise locations close by, but hands down, this is my favorite. They even found my sunglass that I thought I would never see again! And my favorite part? If I drop off after hours they email me my receipt without me having to ask for it (which I need for expenses at work).

The entire team at this office is courteous, helpful and provide great customer service. I was in and out of the check in process in about 5 minutes and on my way for our family road trip. I rent about once a month and am a Plus member, but I was surprised to find my name posted on a VIP list which provided expedited service and no waiting in line. The minivan I rented was clean and ready to go. This suburban location is definitely a shining example of how business should be conducted and is an improvement over the Enterprise city location where I’ve rented in the past. If I find myself in Plainfield again, I’ll definitely rent from this Enterprise office.