Enterprise Rent-A-Car

I called on Thursday to arrange a premium car but when I arrived Saturday they didn’t have any premium cars available. They had only one car available one class below premium – not too big of a deal so I settled for that. Upon getting in the car I noticed an unpleasant odor which I had assumed was some type of air freshener they used when cleaning the car – again, no big deal as I figured it would dissipate after a few hours. Unfortunately, the smell didn’t go away all week. Other than those two details, everything was fine. Helpful staff and convenient location.

Great enterprise location. I rent an vehicle here several times a month and always know what to expect… that’s great service and prices. Always pick me up when I need an ride there and back to my home or mechanic etc. Will always have my business.

The only reason they got 1 was because I can’t give them 0! After renting from Enterprise for well over 20 year and 2 times in the last 3 months I reserved a car online. When I went to pick it up they asked for a credit card. I gave them my Visa bank card and they said that it had to be a credit card even tho there was over $ 7000 in the account! Ok, that’s fine but then the manager Ahmed started getting snotty and speaking AT us and not TO us! He said if I had a utility bill with the address and name on my card then he could do it but he was pretty annoyed, my 32 year old son said he saw arguing with someone on the phone! We went home and I got 4 bills. My final ATT bill from switching to Sprint and he just rolled his eyed at us! The next was an acknowledgment letter from State Farm about dropping a car from our insurance and he said it was a cancellation notice so it won’t work!!! He NEVER stated to me before I went to get the letters that it can’t be certain letters and when I told him that he just muttered that I should’ve known! I then asked for the DM’s name and after getting it I called him! He was just as dismissive as Ahmed as well as the other manager that was working at the time. I encourage Enterprise to look up my history as they will see I’ve rented well over 100 times without ever complaining once and then these 3 idiots insulted a good customer, former customer!!! I would rather walk barefoot over broken glass in the snow uphill both ways then ever renting from them again and I STRONGLY suggest that you do the same!!!

DJ turned a bad experience into a good one. Not sure I would have renewed my rental if he hadn’t stepped in. Thanks bro!!!

I rented a full size car from the Enterprise in Oswego, the employee Zac was very professional and helpful. I am renting again today and hope to have as smooth of a transaction this time around as last.

I give this business one star because I would NOT rent a car here again. I spoke to a lady who promised me $ 211.00 for a rental car for four days. I was promised that I would not be charged extra if I brought the car back before 4pm. We brought the car back at 1pm. They added an extra days’ charge which brought the price to $ 266.00 with tax claiming that I was never promised anything like that. On top of that, they were rude and belligerent! These people either have no customer service training or they don’t care.

They were really great and offered above and beyond service to me.

Don’t usually use enterprise since they are more on the expensive side but that is thru an airport. Had a good experience dealing with them when I needed a rental when my car was being repaired. Erin was super nice and helpful both when getting the car and returning it.

I had a reservation here, but nothing was available except 2 GM suv’s (that would’ve cost an additional $ ¹⁴⁄₁₅ per day out of pocket) or 1 Hyundai Accent (SUB-​COMPACT) car. When I called earlier this morning to see what mid size cars were available that were comparable to mine that needed repairs, there was a ford fusion, but Chuck said they couldn’t hold it for me -& why not?! All the other enterprise rental branches would’ve held the reservation, and I know b/​c I called both enterprises in Plainfield, one in Naperville and 1 in Aurora –but they had ZERO cars on their lot available. How is this stinking possible? They all said I could call back later when they expect more to be returned, but their contracts are all open-​ended, so of course they offer no guarantees! What kind of business that’s sole purpose is to rent cars has NOTHING but 2 suv’s or a mini death trap in all of Oswego, Plainfield, Naperville and Aurora??? Terrible.

These Enterprise response emails are a scam. The email goes nowhere and no one responds. If you read other complaints, you will find the same results. This is Enterprise’s attempt at an appearance of ‘customer service’ and damage control.
This fraud is so rampant nationwide, it is shameful. All you have to do is google ‘Enterprise false damage claims’ and you are inundated with results.

I had a negative experience here several years ago and didn’t think we’d return, but we needed a convenient place close to home to rent from. Their customer service is now as good as it gets– everyone is super-​friendly and helpful, the cars we’ve rented have been clean and in great condition, prices were reasonable and it has truly been hassle-​free. I’m so glad we tried Enterprise again and would recommend their Oswego store to anyone.

Needed a car rental till ours was fixed. fast quick and the car was in great condition. thanks enterprise