Sierra Home Alternatives

I had already selected a wood burning fireplace for my home to replace the builders gas fireplace (I know most people want gas, I’m the odd person out I guess) I had already spent a few months visiting other fireplace dealers in the area to either be dismissed probably because they did not want to install what I wanted, or that they just did not have a product to fit my small space. As luck would have it I found (through a different contractor) just the perfect unit for my application — the LADERA — only to find out at the last minute that the first contractor I selected could no longer get it. I still wanted the Ladera, got online with the vendor and found Sierra Home Alternatives listed as a Ladera dealer. I made the call on a Saturday to find that Sierra Home Alternatives sold the same one and actually had a brand new unit in stock! After meeting with them they patiently addressed all of my concerns and I signed the paperwork and left my deposit. Later that week they sent out Brian Waters, their licensed contractor to quote/​do the job. He installed my unit (which was an involved build as we had to remove the existing unit and reframe and add a chimney) on December 14, 15 and 16^th, 2015.
I have to say I am so very pleased with the outcome of this project. All was done on time, professionally, neatly and on budget. I’m so happy with my new Ladera wood burning fireplace — I still keep trying to find something I dont like and cant! This EPA Approved fireplace is just amazing — no visible smoke at all as the brochure promised and then some. LOL. Brian even handled the rather difficult permit issues with the city of Folsom. I would recommend that if you are shopping you put these folks on your list. My take is Brian and his helper, Chris are very competent general contractors, are a pleasure to work with, really want to make you happy, and who clearly know where their expertise begins and ends and are honest about it! I decided to finish the finish work with my current general contractor due to some difficult crown molding angles and custom tile work (this is to be done this weekend), but honestly I could not be happier. THANK YOU so much for your great work Sierra People!

In this day and age it is difficult to find retailers that really care about their customers. I have found just that with Sierra Home Alternatives. From service before the sale, to going out of their way to make sure that the customer is happy after the sale, Sierra Home Alternatives has exceeded my expectations. I highly recommend visiting this friendly, family owned store for your hearth products.

Our solar tube and pellet stove both came from Sierra Home Alternatives. We love the light that the solar tube brings into the dining room. We have had the pellet stove three years and the savings on the PG&E bill is significant! We wish we had purchased it sooner! We woke up to a cold house Thursday morning. My husband got out the owner’s manual and tried trouble shooting. No luck. A call to S.H.A. and Josh listened to the way the pellet stove had performed the night before, what my husband had tried, then gave him step by step instructions of what should solve the problem. A flashlight, a screwdriver, and an out-​of-​sight reset button and we had heat again! No service call, no charge, and Josh called that evening to see if the stove was working. Now that’s awesome customer service!

I scheduled an appointment for today, Feb.3, 2015, to have get an estimate to install a gas fireplace insert. They were supposed to be here between 2 and 4pm. At 4:10pm no one had come or called so I called the shop. The women told me the estimator must be stuck on a previous job and she tried to call him while I was on hold. She could not reach him and rather than me waiting on hold said she would call me back and let me know when he would be here. About an hour later no one had called me back so I called the shop and cancelled the appointment. I have no idea if they do good work, but if they cannot at least keep an appointment or call me then I have no interest in having them do work in my home.

I called on the morning of Friday the 10^th of October to get someone to come out to look at the flue on my pellet stove. I was told that the person that does the scheduling is «in a meeting» and would have to call me back. I left my name and cell phone number as requested. Towards the end of the day on Friday I called again, as I had not gotten a return call as of this point, and was told that the person that does the scheduling was backed up and trying to return all calls by the end of the day. The gentleman took my first name and I expressed my displeasure at having to wait for a call back just to get an appointment and he said that’s how they make sure that everyone is taken care of when they are this busy.
Fast forward to today ¹⁰⁄₁₅ and I still have not gotten a call! They have lost my business!

I needed to have a gas fireplace serviced for a client, they showed up on time, fixed the fireplace and it cost about half what I expected. Josh was professional and took time to educate me about the unit. I was happy with the service and would be happy to refer them.
Cheers,
Sam

I called after hours on Friday and left a message and phone number requesting return call for chimney sweep service. Called again on Saturday morning, they hadn’t called me back, and again explained what I needed. I was told person responsible for appointments was on the phone and I again left my number so they could call me back. Business must be really good in the area since they never called back so I assume they have all the business they need. If you walk in to buy a new wood burning stove, as we did in 2010, they’re happy to sell you one but then I guess you’re on your own.

We looked at the 3 local shops in town while shopping for a new wood burning insert for our home. We eliminated one right away due to the lack of emphasis on stoves, and then had to decide btw the last two. In the end, we went with Sierra Home Alternatives b/​c each time I contacted them by phone or in the shop, they could answer our questions re: design, stove suitability, and whether a particular stove would fit in our unusual fireplace. They came out for the estimate, then again to make sure that what we wanted to do to prep the area for the stove was feasible and to check the electrical connections that would need to be done. The pricing was reasonable for the work to install and the stove. We couldn’t be happier with our purchase and our interactions with Casey and the rest of the staff.

This place is FABULOUS!!! We have been terribly disapointed with the fireplace dealers in SLT. When we walked in here we knew we were in good hands. They are extremely knowledgable, helpful and not at all pushy! You want to see pushy try the stores in SLT! They found parts we needed in one hour that we had been waiting two weeks for someone to find us at The Lake. We had three fireplaces replaced in a house we bought and they gave us great attention and made everything easy. These guys are great!

These folks are great! Extremely helpful and knowledgable, and downright friendly. I highly recommend Sierra Home Alternatives if you are looking at any kind of wood, pellet or gas heating products or services. Casey and his crew have helped me beyond my expectations with two projects I had for my cabin, and I didn’t even buy the stoves from them (I had purchased them used). The pricing for the parts and services I purchased through them was very reasonable and performed exactly as promised. Believe me I will be going back!

I purchased a wood burning stove from Sierra Home Alternatives and found the staff to be very knowledgeable. I’m an engineer and asked a lot of questions about how quickly the stove would heat up and stay regulated. How large a stove would be required to heat my house and if it could stay burning through the night. Since I had an old one that required constant attention adjusting the air inlets and re-​lighting in the morning. I was shown graphs and a working unit on the floor that helped me decide.
I have owned my new Hearthstone for over 5 years and it works great! Sierra had their installers come out and they did a great job installing and getting the stove up an running. I have recommended them to neighbors and friends and have not heard any poor reports back.

If you aren’t knowledgeable about pellet stoves and need these people’s advice, don’t go there! When we walked in we trusted their expertise to recommend a really good stove because we knew nothing about it. We felt we were dealing with car salesmen! They had just started selling this new brand of stove and that’s the one they sold us (probably not knowing much about it since it had just gotten on the market!) But they talked us into it by telling us how dependable it had been and kept going on and on about it’s performance. It was one of the most expensive in their store but we thought, since they told us how reliable it was, that it would be worth it in the long run. The second winter we used it there were already all kinds of problems. The burn pot had to be replaced after just using it one winter. You have to lift the glass door in order to close it and the seal all around the glass is so poor that after a day of using it everything needs to be dusted from the black film of soot it leaves everywhere.
Anyone looking for a pellet stove, don’t go there!
The 1 star is because I don’t seem to be able to post this review without giving it a least one star!