Hilton Garden Inn Lenox/Pittsfield

A brand new facility in an area under a lot of construction and kind of tucked behind a grocery store, the building and patio were really nice. But for a new place that is to be expected. I travel quite a bit for work and stay at several Hilton properties and its nice to stay in one this new. But being new does come with its challenges. Overall I would most likely stay here again but watch out for a few gotchas.
1.) If you pick a room, choose the front of the building. The back of the building really has no scenery unless you like solar panels and a bakery warehouse.
2.) Breakfast. Pretty pricey for what you get. The selection seemed rather limited compared to other locations but still offered the omelette station. I just can’t see paying $ 11.95 for an omelette with a side of bacon. And for an ok omelette at that. The cheese inside wasn’t even melted when it got to me.
3.) Beer. They have a decent selection of local brews which I love, but their bottle menu has no prices nor sizes. I ordered a beer only to have it be 22oz and cost almost 10 bucks. Price wise it was actually reasonable but I don’t typically take down whole bombers by myself.
4.) Front Desk. Never seems to be anyone there. Of the 4 or 5 times I walked by it I never saw anyone back there except for the time I checked in.
5.) Staff. Really friendly! Everyone I did encounter was pleasant and offered assistance in any way they could. Made me feel welcome.
Three star rating because of the breakfast and lack of staff at the front desk. But as always, give it a try for yourself!

I would actually rate this hotel a 4.5÷5. It was very beautiful and looked just like the pictures which we know doesn’t always happen. We were luckily able to check in about 3 hours early. This gave us time to freshen up and go out to lunch. Most of the staff was very helpful from the front desk to the two wonderful women in housekeeping. I wish I had gotten their names. One thing that annoyed me was that there were two women at the front desk who were not very helpful when I asked for things to do in the area. Maybe they were new, maybe they don’t know the area was my first thought. But then we later saw a couple who had a map and guide book which they said was given to them at the front desk. My girlfriend went and asked for one and they gave it no problem. Why wasn’t I given one when I asked? It’s not a big deal, it’s just annoying because it would have been helpful to have that earlier. Next time I will be a little more specific in what I am looking for. Aside from that, our trip was great. The room was very beautiful and clean. We were on the front side of the building (even numbers) and had a beautiful view of the trees and mountains. I look forward to staying here again.

What a lovely new HGI. We are diamond members so we stay in a lot of Hilton products. Very nice. Love the décor. The staff was all super friendly from the front desk to the wait staff and breakfast crew.

Brand new and kind of swanky, this is a surprisingly high quality hotel. The staff was also extremely friendly. They helped make us comfortable when we arrived early and then got us checked in ahead of time. Breakfast buffet was basic but well executed. The rooms are good sized. And — most importantly — new.

My family (9 +13 year old boys and my wife) stayed over presidents day in this place and were really happy with this place. Everything is somehow right. Pool is warm, clean and attended… great hot tub, again clean and at 103 degrees. The weather was –30/​degrees outside so all guests stayed in. The staff was managing this friendly and efficiently. The restaurant food was great… fresh, good portion side. Our waiter Sasha was amazing and accommodating… it shows that good people create good experiences. Breakfast was amazing, fruit, eggs, omelettes etc.
The fitness center was well equipped with Precor treadmills (2), ellipticals (2) and 1 recumbent bike… all with personal viewing screens, a functional trainer, good freeweights selection, adjustable bench, clean mats.
Rooms are nice. Plenty of space, great bathrooms… again very clean and well designed. Beds are very comfortable. Very good channel selections on TV.
I totally recommend this place. The staff worked as team… I saw managers and other staff mangers helping out where needed. I worked for many years in a 4 diamond AAA rated hotel and can absolutely recommend this place. They are not cutting corners and this is a great value !!
B

My wife and I decided to give this place a try since my brother had been and recommended we try it. The minute we pulled in it was clear why my brother was happy. He’s wheelchair bound and from the parking lot to the doorway and dining area this place screams accessibility. Very airy atmosphere and the bar area even had 2 good size TVs I could peak at during dinner. Menu was unique enough. Wife had steak sandwich that she loved. I had shrimp Asian salad. Also great. Not too expensive and worth a try in the Berkshires. Very few patrons there. Reservations probably not needed.