Thick Bikes

What an incredibly honest and friendly staff. Went in on one occasion with questions as to strategies for getting into riding again after years. They had many helpful suggestions including not making big purchases without testing the water again first.
On two other occasions I brought in older bikes in for tune-​ups. For the first bike the tune-​up brought it into nice and safe working condition. For the second bike, they were upfront that the bike was not worth spending money on a tune-​up.
On picking up the first bike they helped with recommending a proper helmet. The staff was knowledgeable and exuded a love for the sport. As I get back into biking, I plan to make this my go to place. I highly recommend them.

I’ll be candid, I go very specifically for Anya, who is the Cat’s pajamas. But I’ll pretend like I don’t. What can you expect? The joint is clean. They don’t have boxes laying around all over the place like some bike shops. Everyone is nice. Everyone. I’ve worked in bike shops in the past, and there is none of the attitutde, grouchiness and superiority of other shops. None. They are friendly, but not over-​bearing. No one is going to hustle you around the shop trying to make a sale.
Prices are totally fair. They are interested in getting you back on the bike, instead of itemized charging you for every wrench-​turn. (They could teach our health care system a thing or two.)
This place is a little out of the way for me, and parking can be challenging. I don’t care. When I have bike issues I specifically go here.
Also, yes, no tip jar for the mechanics, which I think they deserve. But they seem to be okay with you sliding them a six-​pack. ;)

I come here every year during a business trip. There are so many cool things to see. They just expanded their space into one of the best bike shops I’ve been into. And I’ve been into allot of bike shops. Don’t tell my wife.
The staff knows their stuff. If I lived in Pittsburgh this would be the shop I would spent far to much money at and time.

I am a bike snob and racer. I really need a bike shop which can keep me riding.
A good price with quality timely service are key to me at any bike shop.
These guys are nice. They are professional. They want to keep you riding.
They are really the only bike shop on the south side and they are worth going to.
Also, they need a tip jar at the mechanics station.

This is the best bike shop in Pittsburgh. First of all, their standard of work is extremely high. They will go out of their way to make sure you find what you need, and that your bike is in great shape. I bought a mountain bike from them last summer, and before I made my decision I had as much time as I needed to test ride it and ask questions. They were very enthusiastic about talking to me about the bike, and genuinely wanted to be sure it was exactly right for me. A few months later they gave it a complimentary full tune-​up. There was a squeaky brake at the end and I would have been fine just riding it that way, but they insisted on fixing it right then and there. «Good enough» is not an option for the work they put out; they are always extremely thorough.
Furthermore, the customer service is excellent. Everyone I have met there has been extremely helpful, friendly, and has gone out of their way to make me feel welcome. They are not out to sell you just any bike, they take the time to understand exactly what you want. Also there are various outreach activities– last weekend I participated in a women’s road bike demo that they hosted, and it was a great time.
Finally, their selection of bikes is great! They sell both new and used bikes; no matter what you are looking for they will have something for you.

I Bought a bike early this spring from Thick. At first I was very pleased with my purchase but after a couple of months I began to have problems with the drivetrain. Thick did everything they could to address the problem with the equipment I had.
Since I still had a nagging issue, Thick decided to upgrade my drivetrain components at zero cost, not because I asked them to, but because that’s how much they care about their customers.

Awesome service and straight talk about the current situation of my decimated 29er. Gave me options from least to most expensive/​invasive and let me make an informed decision. Went with a new chain and they were kind enough to lube my cables too. Feel like I got out of there with my wallet intact, good info about the state of my bike, and service with a smile. Also, the shop itself is very cool. Some great toys available. I’ll definitely be bringing my Niner back for a full service when my wallet allows.

This place is remarkably awesome! Went in with a half stolen bike a couple weeks back and Adam hooked me up with a better set up on a new bike.
Even though bikes seem rather simple (get on bike and pedal), Adam helped me find the BEST bike for my situation. For that, I am forever grateful.
Also, the 5-​day tuneup included with the purchase of a new bike there was great. There was a small creak in the hub (which apparently was common in the latest run of specialized bikes to come from the factory), and Adam told the mechanics to change it out without charging me. So I ended up buying more stuff to add to my bike. Win win!
Super easy experience and that is worth a ton for a biker noob like me.

Excellent experience at thick bikes. While many of the other shops have a wait during busy season, thick is able to meet my needs. I would highly recommend. As a girl, they also don’t rip you off and suggest additional services. They are an A+++++

Thanks to Ken and the friendly staff at Thick Bikes for setting me up with a great new ride! I had high expectations of this place after a bike-​expert friend recommended this place as the best shop of its kind in Pittsburgh, and Thick did not disappoint. I know very little about bikes, and Ken and the rest of the staff were informative and approachable, and really took the time to understand what I was looking for and to make sure the fit of the bike was perfect. Highly recommended!

Thicks is a very nice bicycle shop I bought my first fat bike there and it is wonderful the people are awesome and they are all very patient with you. I bought a mukluk salsa there and haven’t regretted it yet. Met some cool people there. No matter what kind of ridder u are they will help u. Lot and lots of products kept in stock. And to the sales lady that help me you’re wonderful and thank you again.

The people at Thick’s are incredibly friendly and generous. Within less than 10 minutes they adjusted the handle bars on my bike and helped me readjust my suv bike rack so that it was on correctly. I was fully expecting to pay but he didn’t charge me at all. He just offered his help and told us me come back if I needed anything else. I plan to return to buy some accessories. But in the meantime, I highly recommend this shop. Shop local people!!!

Terrific bike shop in a terrific Southside location. I recently bought an amazing roadbike from them for a very good price. Had a minor problem with a tire, took it back to them, and they fixed it while I waited. Staff is extremely knowledgeable and friendly. Their website says it all, «Bike people doing bike stuff.» I live in another part of town, but will continue to come back to Thick.

I recently bought a bike from them. They did a great job. At that point, I was using an old department store Schwinn from when I was only a teenager.
The sales lady helped me out. She went through my options and helped find a bike that fit me well. She also indicated which accessories are useful versus a waste of money.
I do understand locks and security. I like that Thick is explicit regarding why they don’t carry cable locks. It indicates to me that Thick is trying to help the customer and not waste our time.

Great local bike shop! Adam, wow, what can your really say about him? Dedicated, knowledgable, patient, funny… Hey Adam: Don’t forget to eat lunch!
I bought a redline conquest there a few months ago and I love it! I wasn’t sure at first but Chris looked at it against the other option I chose and said, «no question take the redline!»
Their range services and merchandise are good too. If you haven’t been there, stop by and if you aren’t already, get cycling!

Had a very pleasant experiencing working with the guys Adam and Chris at Thick Bikes. My bike was hit by a truck that backed up into me because he didn’t see me stopped behind him. These guys were experienced with this kind of situation, helped me draw up a quote within a couple of days, and were knowledgeable and no-​nonsense about the situation. They even helped me out by reassuring the guy who had hit me when he showed up at Thick Bikes to verify that my bike was worth as much as it is!
Once I gave them the green light to go through with the repairs, they were done in under 24 hours. I was so happy to have my bike back quicker than expected. The guys were super friendly throughout the whole transaction and I would not hesitate to come back here in the future for tricky repairs.
Also, I will add that they use a combination of both email and phone to communicate with you when dealing with repair jobs. They sent me the repair quotes in an email and we were able to discuss a few details about the repair via email as well. I found this to be a very helpful feature — thank you guys for operating in the 21^st century!

I’ve been in a bunch of bike stores over the years and I’ve found that you can usually get «knowledgeable» or you can get «nice» but if you get one, don’t expect the other. I’m not the sort of stereotypical bicyclist people think about; I own no lycra, I’m kinda fat, and I’m not terribly concerned with speed. If anybody on this planet looks like they don’t belong in a bike shop, it’s probably me. To add to this, I’m also a giant pain in the ass as I’m nearly 6’3 but have a 29″ inseam: You don’t want to deal with me when I come in to get fitted for a new bike. It’s going to be complicated. Knowing this, I usually dread going into a bike store that I’ve never been to for the first time. Thick pretty much put all of this unease to rest within a minute of my walking through their door when I decided to buy my latest bicycle.
The staff at Thick have been great through everything: from my initial inquiries, to fitting my bike and the subsequent supporting me through thousands of miles of crashes and other emergencies. I’ve never felt pressured into buying anything, and I think I’ve gotten pretty honest direction whenever I’ve asked about products I wasn’t too knowledgable about.
It’s also worth noting that I tend to ask a bunch of stupid questions and they have consistently dealt with all of them in a friendly and productive manner. If you’re looking for a store you can go for and buy a bike and not worry about being judged by bike nerds, this is the best store in the area without any question. Thick Bikes is the rare intersection of «knowledgable» and «nice» that I mentioned above. They’re all really nice people and they know their stuff.
I have not regretted a single dollar I have spent here. This is how a company should be run, and as such I will drive across the city to spend six bucks on an innertube just to make sure Thick gets the sale.

I went into Thick Bikes today with a vague idea of what I wanted. Adam was great! He asked me questions about what I like and what I was looking for.
He was very patient with me and knowledgable about each bike in the shop. He had me test ride a couple of different bikes as I was deciding between a single speed and a bike with multiple speeds. He also made sure the bike fit me perfectly and that I was comfortable riding it.
I got a great trade in deal on my old bike and a discount on accessories for the new ride. I was out the door with my new wheels and a smile on my face!

I’ve purchased two different all-​city brand bikes from the shop new, and taken a few other bikes in for service and always been totally satisfied with the quality of work that they have done.
Thick bikes carries a lot of products geared towards commuters and is less aimed towards high end road stuff. You’ll see a lot of steel bikes, some aluminum frames, and not much carbon fiber. Most of the people in the shop ride mountain bikes, so they also tend to have a good amount of mountain bike and cyclocross gear as well. I do a lot of bike maintinance myself, and when I go there for parts and other gear, they usually have what I need in stock, which is a huge plus for me.
They have a stock of refurbished used bikes at really reasonable prices in their basement which you might not notice when you head in to the shop. It’s a really good alternative to buying a used bike elsewhere since you know it’s already been looked over and tuned up by a reputable shop.

I go here for all of my bicycle needs. They are the most knowledgable and friendly people to deal with. I bought my SE from them and they got it ready within a week. Considering how busy they were at the time (BIKE WEEK!), that’s pretty decent.
Today I combination locked my bike outside their shop, went to work, and called them when they opened to see if they could look at my rim and fix it. Adam, took my bike back to the mechanic and within five minutes they called me back with my options.
Good folks.