Sullivan Service

We had *the greatest* experience with Sullivan Super Service. Glenn was our comfort advisor. We love him. After doing a thorough examination of our home, he patiently and thoroughly walked us through all our different options. He never pressured us. We loved how he made sure to constantly teach us what he was talking about, to show and explain to us how each part moved. We felt very confident with the choices we made. We are so happy with our air conditioning and heating system.
Also, it must be mentioned, the guys who installed everything were great. Shaun and Caleb were the two who helped the most. Like Glenn, they were reliable, super friendly, incredibly smart, efficient and… we actually liked having them in our house. Most importantly, I suppose, they did a fantastic job.
Then, after everything is done, Glenn comes back a few weeks later to make sure everything is working perfectly. At no extra cost!
Really, I wouldn’t normally care to write a review about a company like this. But I highly highly highly recommend them.

Sullivan is not the place to go if you are looking for a fair price, an itemized bill to know what you are paying for or a completed job that has no overlooked missing parts!

I have an old house with several exterior drains that the gutters/​downspouts feed into that have been clogged since I bought the place 5 years ago. I contacted them as the plumbing company that I use increased their hourly rates, and I was looking for an alternative. They came on time, and were pleasant. Unfortunately, the pipes were apparently clogged for a very long time, and had rusted inside. They were unable to clear ANY of the 7 drains, yet I was still charged almost $ 600 dollars for what was just under 2 hours of their time (I was at the property the entire time). In addition, they said that they would email me an estimate for installing all new drainage pipes, and if I hired them to do that, they would subtract the $ 592.00 that they charged me. I never received that estimate. When I called them to schedule the appointment initially, the girl on the phone was disappointed to find out that I heard about them through AngiesList. Now I think that I know why. They do not charge by the hour, but instead, by the job. I can accept that they were unable to do the job, but $ 600 for a job that was not successful, and for only 2 hours of work by one man is extrememly pricey to me, and the lack of follow up was unprofessional. I will never use them again.

Have consistently received good, timely service from Sullivan. They did the installation of a new furnace/​AC unit about three and a half years ago and have relied on them for service and maintenance ever since. No complaints!

We had a new air conditioning unit and furnace installed on a Thursday. We did not spare any cost as far as equipment and expected quality installation/​service after the salesman’s effusive assurances. Overnight Thursday, (the same day of installation) the air conditioning stopped working efficiently and worked on and off the next day. We called Friday early evening, were told that someone couldn’t come out that night. Totally understandable. We were told however that someone would come on Saturday. So far, we have not heard from anyone at Sullivan. Their salesman assured us that there was responsive 24– hour service for customers and that does not seem to be the case. I hate to sound ageist, but if someone told me the technicians who did the installation were 14, I would absolutely believe them. Young people can be very competent, but extended experience does seem to make a difference. I am petrified about what will happen in the winter when we need to use our furnace.

Tonight, we came home to frozen pipes in our Squirrelhill townhouse. It was, needless to say, a rather major inconvenience/​problem. luckily, I gave Sullivan a call after someone at southside plumbing hung up on me, and there were some Squirrelhill plumber that wasn’t able to help me. I made a call at 4:30 and spoke with Amy, at Sullivan, and she was able to schedule us this evening. Our service man/​plumber arrived in the early evening and was able, with quite a bit of time, to clear to freeze in the service line. It took about 2 ½ hours and once it was done, we were very relieved. If it wasn’t going to work, we would’ve had to call a welding company to do it for us. We’re very thankful that we got this done in short time and with very minimal inconvenience to our family. Although it was not cheap, it was done properly and I will say that Brandon was a very nice man and very diligent.

Just moved to Pittsburgh and going through the anxiety of finding reliable contractors and repair services. I hit the jackpot with Sullivan Super Service. I’ve had them out twice for different issues; technicians are very knowledgeable and friendly, and work professionally and neatly. No annoying attempts to sell you services you don’t need but pointed out some issues that I might want to consider addressing in the future. Also very flexible in working with my difficult schedule. Both Bob A and Brandon are great!

I’m sure that this business is very competent and I have no reason to doubt that they are based on the serviceman I met last week. My issue with Sullivan is the prices! Our pump went bad on our boiler and we called Sullivan based on a friend’s recommendation. The part is around $ 150 and the job takes less than an hour’s time. Sullivan quoted us $ 1600 AFTER the guy was already in my basement and working on the heater. When we balked at the price, he dropped it to $ 600 with a «lesser» warranty on the part. The whole boiler costs $ 1,500 to replace. I thanked them for their time, paid the consultation fee and called another plumber.

Brandon showed up on time an cleared our drain fast. He was a very nice fellow who took time to ask us questions and explain what needed to be done. I will use them again.

We have the service plan, which we use for annual furnace inspection and plumbing inspection. Sullivan has been good about keeping me informed of the status of my appointments and been within the scheduled time window.
JP was the service person for the most recent issue & was great.
When they have found issues, they present a few options for any needed repairs. For the most recent inspection JP found a gas connector leak & was able to repair it during the inspection call.
Overall we have been very happy with the service provided from Sullivan.

We had a waterline break at our Condo and since we have used Sullivan’s before I called the office and Maureen was very helpful. The break was taken care of in a timely manner everything neatly put back in place. Rory explained everything to us, everyone at Sullivan’s are very professional if we have anymore problems with heating, plumbing or cooling we will always deal with Sullivan’s! A family owned business!
Thanks again Maureen, Rory, Brad and Jess!

The listened while I explained what I need done and then gave me several options of how the work could be done. They completely explained both options so I could make an informed choice. Both techs were polite and answered any question I had. during the work. The final result met my expectations and was exactly what I wanted. I would definitely use this company again for any plumbing services I might require.

I’d rather not have to call a plumber.
If we’re being honest, I don’t think any of us want to call plumbers. Not just because of the potential cost (for which Sullivan was reasonably priced); rather, it means something’s gone terribly wrong and we can’t use our 20^th Century Modern Miracles, like plumbing. (Ignoring that plumbing’s actually much older; we just made sure it was really widespread last century.)
For my case, the shower in my second floor bathroom decided to stop draining. After running my own auger its complete length down the drain and not discovering any blockages, I had two options: 1. Rig up my shopvac to pump the waste water into an open drain on a lower floor or 2. Call someone.
Sullivan was my first choice because they’re local, and having met some of them around town, they seem decent.
Good news! They’re decent!
After arranging an appointment for the following day, I received a call the morning of (today, 12÷11÷13) to let me know Brad was on his way. 10 minutes later, Brad was at my door and ready to inspect.
Within moments, we had two plans of action: a heavier augering and a removal of the toilet to get at the drain stack. The price was non-​cumulative, so if augering didn’t work, its cost was simply rolled into the more expensive toilet removal.
Downside: I needed my toilet removed and the drain stack heavily augered.
Upside: Brad removed the toilet while waiting on a coworker, and the two of them cleared the drain of some root growth and replaced everything in the span of approximately two hours.
I’d rather not have to call anyone for any plumbing in the near future (or any future; this is the 21^st Century and our Modern Miracles should Just Work), but if I have to, it’ll be Sullivan.

Friendly and professional. I like how they wear shoe covers in my house. They do a good job scheduling and notifying you ahead of your appointment.

Brad S. was great. He explained things well & did a thorough job. As always, Sullivan Super Service is one of the best.