Pizza Hut

No. I’ve ordered here three times now, and every single time it’s been horrible. My food is fine, but it takes over an hour to get here every single time. Tonight, I was told it’d be 30 minutes. 45 minutes later, I called and inquired, and I was told that there an online glitch, and it’d actually be a total of an hour and a half. The lady was not kind, not understanding, didn’t offer to make anything free for my trouble. When I said, «So how long do you think it’ll be til it gets here?» she said, «well it’ll be a total of an hour and a half.» As if she was incapable of giving me an estimate of how long I’d have to wait. Needless to say, she was very rude, and I’m extremely unsatisfied, as it is over 2 hours after I ordered and still no pizza. Of course I won’t call back and inquire again because I’m not in the mood to deal with rude managers anymore.

So my husband and I ordered a pizza on Saturday, & when we saw it was going to take an hour and a half, we tried to call and cancel it. Nobody at the shop would answer the phone, even when the Pizza Hut regional call center (?) tried to contact them. No one at the call center could cancel the order. I was told that if the shop doesn’t answer the phone there is no way of cancelling a pizza, so it was delivered anyway. It’s now Wednesday and I still haven’t heard from Pizza Hut customer service about a refund for an order that I tried to cancel 5 different times.

I have ordered from here quite a few times. Every single time my order took at least a hour and a half. Now it’s coming cold. Come on. Get it together.

This place is absolute crap. My bf and I ordered 2 pizzas tonight for delivery at 6:40pm. First, the person on the phone taking the order tells us the total for 2 mediums is going to be $ 32. My bf says hmm doesn’t that seem a little high she says yea hold on. Puts him on hold. Comes back and says ok it’ll be $ 18. Bf says for two pies right? She says yes for two pies it’ll be about 45 minutes. An hour later someone calls from Pizza Hut and says that he can’t find our street. Turns out lady who took order wrote our address wrong. Delivery finally shows up at 8:15 and comes with one pizza. We ask him where the other pizza and he says oh I’m not sure I’ll call her and head back to the shop and get your other pizza. No one called us. No apology, nothing. So finally when no second pizza shows up by 9:45, I call the shop and there is NO ANSWER! It just kept ringing and ringing. I will NEVER eat here again. We ALWAYS order from R&B’s pizza downtown and thought we would try a different place for once. Bad choice. I’ll go back to the locals downtown who deliver in 30 – 40 minutes all the time with excellent food. Shop local! Not this piece of crap franchise establishment.

Wish I could give ZERO stars. Horrible customer service. Horrible. Horrible. How do people get jobs when they clearly have ZERO customer service skills. I am shocked how this girl could be so rude and so clueless and continue to maintain a job. Management must not care. Clearly. Wow!

Ordered for the first time at 7:50pm online, it said they couldn’t deliver until 10:30pm. Called to ask why, and the employee was rude as if I was bothering her by being a customer. She said they were «backed up». I will never order from here again.

Avoid this place at all cost. Probably the worst customer service I’ve experienced in my entire life.

This place is a shithole! Good luck getting anything on time unless you order inside. Ordering online is a joke, I got three emails pizza was ready I walked four blocks down to have a cashier totally clueless with no pizza. Save yourself from the stress go to pizza sola!

This place has the laziest workers I’ve ever known.
If you want a pizza last minute within the hour of it closing, don’t bother. They will make dumb excuses up to avoid making food that they don’t want to make because they want to go home for the night.
Some excuse would be: We have no drivers, problems with anti-​freeze, and fryer maintenance. If you get any of these excuses, make sure to call them out on it and flip on them. And post your experience on here too.
The worst service ever and they are such a horrible representation of Pizza Hut.

If you want pizza. go somewhere else unless you pick it up in the store or you are completely okay with waiting for 2 hours to be delivered. There hasn’t been a single time when I have ordered from here that I have got it in a reasonable amount of time. I have actually waited about two hours before calling in which they informed me that it hasn’t even left yet. They were completely rude and told me that if I wanted it quickly I could drive to come get it. I could go on and on but seriously, just go elsewhere.

Consistantly an hour and a half to two hour delivery time. THAT’S ABSURD. Service is slow and rude. Pretty much all of the staff acts as though they are doing you a favor. Pizza Hut Co. Really needs to make some changes to this location. It just plain sucks.

My husband and I came here one night in March with family. We wanted something quick and easy. This was the first place that we knew we could order something easy for everyone. We didn’t realize until we walked inside though that it’s literally just the store front. There’s no seating. There was this wee little table in the corner with 4 chairs so it worked out for us (there were 4 of us). The lady behind the counter thought we were a little nuts when we told her we would like to eat at the table (and asked for plates and napkins). It worked out well but I’ll remember for next time that we shouldn’t stop here… We’ll keep on going down Carson. ;)