Gennaro’s Pizza & Pub

I don’t even wanna give them one star.
I order from them regularly and while never am really impressed, I order again. but after tonight, never again… After placing a $ 38 dollar order for a large broc chicken Alfredo pizza, there was barely any broc, almost no chicken, and no sauce what soever… One of the worst pizzas I’ve ever had.
The side salad we ordered with cheese, had no cheese… Two unripe tomatoes and looked like it was sitting out all day.
Finally, I called to complain…
The rude ass guy on the phone interrupted me mid sentence and said hold on, I’m getting the manager. After ten minutes, he gets back on, says” I can’t find him” and HANGS UP on me!!!
Wtf!!!
NEVER AGAIN!!!

Definitely was a let down. Nothing was delicious, all food was just EH, okay. Nothing I would go and purchase again

Gennaros has decent late night pizza, but an atrocious late night managing staff. I ordered a large pizza, garlic bread and mozzarella sticks and was unfortunately met with the worst customer service I’ve ever encountered.
After the delivery driver forgot items of my order I had already paid for via card on the phone, I called Gennaros to recoup money for one item that was forgotten and another that frankly was disgusting and inedible (they literally took the heal of a loaf of bread, without seasoning, and called it garlic bread; it was repulsive and inedible). The pizza I received was fine, but when I called to recoup my funds the «manager» on duty vehemently REFUSED to give me my money back.
He screamed at me, called me explicit names and laughed about not returning funds I gifted them for items that were NOT RECEIVED and GROSSLY INEDIBLE.
I had zero complaints about their pizza and was only attempting to collect money on items that were not delivered, and I was horrified at the response. If you’re a business that delivers late at night that does not deal with late night customers with respect, close at 11. I am absolutely horrified at the treatment I received and I will never order from Gennaros again.

Tried them for the 1^st time last night. Got the ultra huge 45 slice cheese pizza. They delivered in a good amount of time. The delivery man didn’t give me any change back, he just left assuming I was giving him the whole thing. The pizza had no flavor what so ever! I think if I’m paying $ 39.99 for a pizza there should be some flavor to at least get my taste buds watering… & at least automatically come with 1 topping! Not sure if I’ll give them another try

Worst customer service I’ve ever experienced in my life. I ordered 65 dollars worth of food. First I tried to change from delivery to pick up and cancel the payment I already made and told them I’d pay when I got to the store. They told me it would be too difficult to do so I just had it delivered… an hour later our food was delivered. I received a steak calzone instead of buffalo chicken and called them to let them know it was incorrect. They told me they would have the buffalo chicken delivered so another hour passes and I finally get my buffalo chicken calzone. They make me return the steak calzone which I had already had a couple bites of before realizing it was steak. I thought that was strange because I knew they were just going to throw it away… so I think the ordeal is over and even though it took 2 hours to get my correct order I was only a little upset. About 20 minutes later the manager calls me and tries telling me the calzone I sent back (which I tried as well as one of my friends and we both determined it was clearly steak) was the correct buffalo chicken. He then went on to blame me and say everything that happened was my fault. It was unbelievable. Not only did the mess my order up but then called to blame me for the entire thing. I will never order from there again and will never recommend this place to anyone. There are too many pizza places of equal or better quality on Pittsburgh to deal with this god awful service.

My sister-​in-​law and i stopped in late night for some pizza and wings. I had never been here before but knew it would be open so we the 5 minute drive here.
The menu offers a large list of things. including deep dish pizza.
We ordered a regular pizza and plain wings. The wings were delicious. crispy and by no means a wing ding. Pizza was average but eh whatever. We were all starving.
The guy taking our order was a total sweetie. We enjoyed a beer while waiting for the food.
A cool thing about Gennaro’s is that they sell (& DELIVER!) beer. You can mix & match six packs or buy them individually (not sure if that option is avail for delivery)
Next time i will pass on the pizza and try some thing else

My go-​to place for late night snackage. It’s a small restaurant, so carry out or delivery is best. I usually order delivery on my way home so that it’s there shortly after I am, and the pizza is always great. I like the sweetness that the sauce has. (Getting hungry thinking about it). ALSO, this place will deliver 6-​packs of beer, so that’s a great perk! Haven’t tried anything but the pizza though.

Not only is the pizza hella good the service is AMAZING!!! I left my entire purse on the table on a Friday night And the employees who knew it was mine did not allow the drunks to steal it. I came back and they were like «wow TG I had to defend ur shit from drunks» GENEROS SAVE MY LIFE !!!

We ordered a specialty pizza and requested that it be «well done». The pizza came and the crust was anything but, more like bread. We called to request a replacement and the young girl who works there was EXTREMELY RUDE and put me on hold 4 times in the 10 minute phone call, the first time for 3 minutes! The wanted to pick up the pizza first and then bring the replacement (we live 5 minutes from the shop). I requested that they pick it up when they bring the new one. The last time I was put on hold, I hung up and personally took the pizza back. I had taken 2 bites from mine and my hubby took one and then gave the rest to the dog. They wouldn’t do a full refund as we ate some of the pizza. Never again and it’s a shame as we were steady customers, ordering from here at least once a week. The manager never even came out to talk to me. TERRIBLE CUSTOMER SERVICE.

Late night pepperoni pizza, and we were very pleasantly surprised. Good cheese, good sauce — yum! We would definitely come back.

The Sicilian za hit the spot at 3 AM after some late night booze-​related revelries. It did take a half hour for them to make it, but at least that gave ample time for macking on the local ladies who also claimed they were from LA like all starstruck Pittsburgh girls do for some reason in the seating area. However, the guy taking orders would not accept my offer of a 100% tip to bump my order to first in line on the list: Weird.

I stumbled on this place late one night when I was starving and looking for something by my hotel. With its booths and that tacky red vinyl seating I remember from childhood pizzerias in NJ, it looked good, so I went in. The staff was kind of gruff, but my pizza was delicious. That was 2 years and 5 visits ago.
Fast foward to last weekend. Staff is still gruff, but pizza is just pretty good. It’s no longer that much different from any other nearby pizza place, and it looks like their large pizza isn’t as large as it used to be. But since I never really measured them I can’t be sure.
Bottom line is I will go back if I’m nearby, but I won’t make a special effort to go there anymore.

Stopped in for a slice. Didn’t expect it to take a half hour. Kinda weird that their kitchen isn’t at all visible. Usually pizza places with slices for sale have their slices displayed right up front and are quickly available. This was 8pm on a Saturday and it wasn’t busy. Got the pizza finally and it was decent, but I wouldn’t go back.

Here is why Gennaro’s gets three stars:
1.) Delivery or pick-​up is fast, even late night (under 20 minutes).
2.) It’s cheap.
3.) You can order online.
The pizza itself isn’t anything to write home about. It’s better than Papa John’s but not as good as Domino’s. (The only reason I’d go with Gennaro’s over Domino’s for cheap pizza is that Domino’s is always at least twice as long to deliver as they say they will be.) If you go in for service, you will be disappointed – definitely had staff finish taking selfies and sending off texts before acknowledging that we were at the counter at all.
Overall, it’s okay.

Decent food. Nothing really special. The delivery is consistently bad — even writing specific delivery instructions didn’t really help.

Meh. Pizza was ok. Nothing to write home about.
Honestly, if it hadn’t been 11:30pm on New Years Eve, the service would have really gotten to me. Don’t get me wrong, I was still pissed. But I am a reasonable human and realized that it was not an awesome night for these poor girls serving endless drunk assholes. We ordered two pizzas, they only made one. They told us the second would just take 5 minutes, it took 20. All in all the pizza wasn’t worth the frustrations.

Eh. The food was just «eh». Let’s start off by saying the «Phone girl» was extremely rude, therefore I was given a bad impression right off the bat. The wings tasted. Or rather didn’t taste like anything at all but were sitting in a pile of grease. Appetizing right? Pizza was sub par. First and last time for sure.

Mediocre at best. See that delicious looking picture up there that shows you how great the chicken tenders are? Well that’s exactly what I ordered, except for mine, they came fried a little extra. I might be being kind with that. The were fried extra to the point where each bite tasted of burnt coating. No matter what I dipped them in I still tasted the burnt-​ness.
Next time I order from here, I’ll make sure to order something that doesn’t come from the fryer.

I like Gennaros. Standard pizza hole in the wall kind of place. They’re never busy and the staff is always grumpy but the pizza taste good so I keep going back. Prices are middle of the road and the same as pizza Sola and sals. If your looking for a local pizza place that serves decent food go here.

Long time customer… 3÷22÷14 officially no longer a customer. They charge you for an XL pizza, «16 slices» and give you a LARGE pizza in a smaller box. Took a long time but now a SELL OUT pizza shop. Hope the rest of the Southside Community stays away from Gennaros. Sad day for a pizza lover.