Number 1 Cochran Kia

We just filed a complaint with the BBB concerning Cochran Automotive Service Department that, among numerous blunders, now has actually lost a part of our car. FYI Spare yourself and do not give this business a chance to screw you like they are us. Let’s just say that #1 Cochran doesn’t only lie about their self-​appointed ranking…

I had an issue with the service department two weeks ago at Cochran KIA. I called to express my concerns about the service manager, Anthony, to his boss, Oscar. Oscar had Anthony call me back instead of calling me himself. I didn’t want to talk to Anthony again, I wanted to talk to Oscar, because it was Anthony that I had the issue with.
I then called Elaine Corbin, who is is some sort of executive with Cochran. I was told she would call me back. I’m still waiting two weeks later.
I then called Leslie, who is Rob Cochran’s assistant. She didn’t return my call either.
Mr. Cochran, I would love to talk to you.
So, since the Cochran Auto won’t return any of my phone calls, I will let everyone know the level of service that they provide.
I made an appointment two weeks in advance to have two minor recalls taken care of on my KIA Soul. I was told that it would take 4 hours to do both, so I dropped it off before they opened, even though my appointment was at 830. I returned at 3pm to pick up my car, only to find out that they never even touched my car. So, they had the car for 6 ½ hours, to do work that supposedly took 4 hours.
Anthony did not have a explanation as to why they never worked on my car, other than bad time management on their part. He offered to reschedule me for another day, which I declined. I took my car to South Hills KIA instead, and they had both recalls done in less than an hour. Seems a little odd that one dealership could have the work done in an hour, when another one said it would take 4 hours to do.
Let this be your warning about «service after the sale» with Cochran. Expect to get slow and unresponsive service. And if you have a concern or complaint, good luck to you, because you will never hear back from them.

My wife and I both drive Kias, and while we didn’t purchase them through #1 Cochran, we have always had them serviced there. I am a pretty decent mechanic and I am very wary of «dealer gouging» and attempts to upsell or push you into things you don’t need. I take that, and really high prices, as part of the dealer experience. But I have to say, that has not been the case at Cochran Kia in Robinson.
If the maintenance schedule recommends it, they let you know, but they don’t put pressure on you or pull any stunts to scare you into getting the work done. All of the work that we have had done was easy to schedule, was done in the timeframe they promised, and was done well. I have researched the price on everything we have done and Cochran has always been spot on with what other people nationwide are paying for the same service. (have to love message boards and forums!) As a DIY mechanic, I alway consider if it is cheaper to do the work myself, but let’s face it, some jobs are best left to the dealer! When I have them do the work, I always feel confident that they did a great job at a fair price and their expertise was worth paying for.
I had some warranty repairs done there as well, and Cochran was great about dealing with Kia and getting them to honor the warranty. Saved me a lot of money. They also arranged to get me to work or get me a rental car with no hassles. Their system for making appointments and calling with estimates and letting you know when the car is ready is also really good, you are always in the loop. Good communications and friendly, helpful people.
One tip: They always leave a coupon for your next service visit. Stick it in the glovebox and don’t forget about it, it can really shave off a few bucks!

I just purchased a new Kia at Cochran Kia in Robinson and I have to say these folks couldn’t have been more professional, respectable and welcoming. Ron and Jason were exceptional and made the entire process easy. They were highly informed on the vehicles I was interested in, patient and treated me as a valued customer. After the documents were signed, Ron spent an additional 30 minutes with me going over all the technical and electronic options until I was comfortable. He even gave me his cell phone number and encouraged me to call him anytime with any questions! I couldn’t be more satisfied with my new Kia and with my experience at this dealership. They don’t call them #1 for nothing. …they earned it!
Tony Mollica

General manager called me back and asked what he could do for me. He was very professional and took accountability. He told me he could and would refund the fee. I appreciated how quickly her responded and how he treated me with respect and as a valuable customer.
Thanks for handling my issue!

I leased my 2014 Kia Optima from this Kia location in January of 2014. I have since brought it there for service several times, and the staff has always been fantastic. Friendly, not pushing parts or service on me that was not needed, and always giving me discounts when available. Great Kia branch, I would definitely recommend it.

Great experience: Comfortable vibe yet professional, honest and fair.
I’m so excited about my new car (Clark, we’ve decided to name him).

The service is wonderful, time efficient. The service cost is reasonable. Thanks to all the folks that work there dedicatedly.

Wonderful experience! From buying a car, trading one in and my services, everyone is amazing to work with! Very happy!

Not that you have a choice. My Kia broke down under warranty, had it towed in on Monday at 8AM. No loaner car. They said they ordered the part and will have it back on Tuesday. When I called them on Tuesday afternoon they said they ordered the wrong part and it would be Wednesday. I said whatever, I’ll rent a car, please change the oil and rotate the tires while it’s there. Called on Wednesday saying it was done, got there, they forgot to rotate the tires or change the oil. Like pay attention.

The car buying experience is never a joyous time. I had to find a car and get back to work. After several dealerships and lots of horrible experiences, it was nice to be treated as a human being and not a dollar sign. Mark Taylor was phenomenal and treated me with respect. I am thankful to have purchased my vehicle from Cochran!