#1 Cochran Buick GMC of Robinson

Terrible customer service! This dealership just isn’t the same. The car salesmen are rude and uninformative. Purchased my other Kia here too but things have gone downhill since. Especially the service department. Even with an appointment, hours later my vehicle wasn’t even worked on. When I spoke to the service manager about it he laughed at me. AVOID!

They offer great customer service and are always doing the best work they can do to fix my car. I will only take my car here for service work. Also, Don Seaton has great hair.

I will never take my car here again. It seems like every time I come here I end up spending more and more money. I brought my car in for inspection a couple of weeks ago and of course it failed, but there were no problems apparent to me. $ 1000 later my car passed inspection. They worked on the exhaust. The next day the engine light came on for the first time ever in my history of having the car. It went back off eventually so I thought nothing of it. About a week later it came back on and I couldn’t get any gas to go into my car. I checked the error codes and it says it was something wrong with an oxygen exhaust sensor. I brought it back into their shop and left it with them for a week even though they said it would only take a couple of days, and they found nothing wrong with it. Not only this, but they charged me for looking at the car, even though it is clear that it was them that messed something up while they were inspecting and fixing my car previously. So now I have a potentially dangerous car, have spent a bunch of money, & I can assure you that I will never go to a Cochran shop again

Not only did I get a reply from my comment, I’ve called them back 3 times so far and left messages for them to call me back. And as of 8÷18÷2015, I have left my 3^rd message with no response from Mary Kay! I think it’s easy to say that Customer Service is out the door! I’m selecting 1 star only because I have to! If I could I would pick 0!

They were formerly a Saturn dealer but still service all GM cars and other makes as well. I took my car there for all service after returning to Pittsburgh from Arizona where I recevied excellent service for my Saturn purchased in Mesa. I was quite satisfied with the service, having only minor problems over a period of several years. About 18 months ago I took my car in for inspection and my usual representative was busy so I was «taken care of» by a new man. After waiting for them to check my car out he came and told me it needed a «little TLC’ in the amount of $ 2600. This for a car with seemingly no problems other than the check engine light was on. In any case I authorized all of the repairs and they gave me a rental car (for which I paid the insurance and fuel) to take home and return when the car was finished. I returned 24 hours later, dropped the car off and picked up my car only to discover that one of the problems they pointed out to me had not been repaired, though the charge for doing so was on my bill. Another problem they said they repaired did not correct the problem they diagnosed. I asked them to put the part back and they could not find it I. paid the bill and they deducted about $ 180 for performing a service that apparently did not need to be done. I drove home and in five minutes after leaving the dealer the check engine light came back on. On previous occasions the manager always returned my broken or worn out parts without my even asking. This has been my absolute worst experience ever in Pittsburgh, even worse than the time a dealer did not put my air filter back on during an oil change.

I would have given them zero stars if I could have. The first bad experience with #1 Cochran was in the 90s when my mother went to purchase a GMC Suburban due to our growing family. The salesman refused to talk to her or sell her anything without her husband present. It was the 90s, and we’re not talkin’ the 1890s.
We decided to give them another chance because some time had passed when we were looking for a new car this year. We called ahead to ask if they had any red Cadillac Escalades, because we were likely going to be driving the car off the lot that day. They said yes, so we drove the 30 minutes to get to the dealership. Not only did they not have a red Escalade, we sat and waited as they went to «get the car.» They tried to push some other vehicle on us that we didn’t want and we ended up leaving very irritated. Avoid this sorry excuse for a car dealership.
These people are disrespectful, sleezy scammers.