Apple Store

Horrible. I went here to purchase a Mac Mini. I walked in and 3 store staff members just looked at me. I approached one to ask for assistance and he told me he was helping someone else. Ok, no problem. He went over and hovered by a woman and answered her questions. She left. I continued to stand there. Ok, so maybe he just didn’t want to help me. Went to another staff member. She told me that the other guy could help me, she was almost done with her shift. I was done at that point. Drove all the way to the Apple Store in Shadyside where I was promptly greeted, helped (even though they were busier), and I purchased my computer with several accessories. Shadyside is further from my home, but worth the trip as I will never go to the South Hills Village location again!

I had brought my laptop in, randomly, to fix a bug that I had and to have a couple questions answered. I am no computer guru… Any who. I was immediately approached and had a apt set up to be seen. I only had to wait about 5 minutes, which I thought was prompt seeing how busy it was. The gentleman was very nice and explained everything in layman terms for me. He fixed my bug and gave me tips. I felt very comfortable and confident with the help he given me. I love apple. And to have the store fix things like this for you for free, that is always a plus!

I have to admit that I have been in this store quite frequently since I recently purchased an IMAC to replace my old pc when the hard drive crashed. I purchased Applecare with it so I get an extra 2 years of coverage.
They helped me with set up, install an external hard drive and showed me how my devices can be synced to it and that I can offload my photos onto it. Their pcs are more expensive than non Apple products but from my understanding they are better made. It does have a completely different operating system than windows but has the same functions essentially.
Lately when I’ve made apts with their Genius bar and arrive close to when they open I’m normally taken right away. I also find that when I call Applecare they usually will not only remotely troubleshoot any issue I am having but also will let me make the changes on the IMAC so I can learn better.
They do offer classes on their products but that’s basically overview stuff. You can pick up a thing or two from them.
This is the closest Apple store to where I live so I will be here more often. Staff is friendly and helpful. Yes, the store is always crowded but they are always busy so it’s best to make a reservation if you need something.

Even though it was BAF, I found what I needed and was checked out within 90 seconds! Amazing!

Thanks to everyone that helped navigate through the purchasing process, of buying a new iPhone for my daughter tonight. Eric, Eric (apparently there are 4 that work in this location,) and the Greek guy couldn’t have been more patient and informative. One of the Erics’ even pulled up my Verizon bill, to explain the changes that we can expect. Outstanding! My kid is thrilled.

I love this Apple Store they are helpful and diagnosis problems w iPhone and if you have a problem within yr of iPhone purchase they replace charger wire for free! I had a rip in my charger wire and they gave me brand new one no charge. Their very helpful if you don’t understand something…

I came here the other night after a failed attempt for some customer service at Best Buy. I bought a brand new MacBook Air from Best Buy six weeks ago and had been having problems with it for the last two weeks. It had a blue screen when attempting to turn it on. After calling Apple support the first time she assured me it wouldn’t happen again. Then it happened again, not even two weeks later. I made an attempt to return/​exchange it to Best Buy but the only solution they offered me was to send it out for repair for two weeks. I was unable to do that because I need it for work and I’m moving in two weeks. After that I made the trek up to the Apple Store. I had the pleasure of having Haley as my Genius/​knight in shining armor. She was so helpful and got results! She exchanged my MacBook Air for the latest model no questions asked. Thanks Haley for turning my frown upside down! I couldn’t believe the customer service I received at the Apple Store after just showing up on a busy Saturday evening without an appointment. I will be purchasing my future Apple products from the Apple Store from now on.

I have been using Apple products for years. The reason I buy their products is because of their customer satisfaction. I’m always treated kindly and with respect even though I’m 30 years older than their employees. LOL. Anytime I’ve had a question or problem I just stop in the store and they take care of it. These days customer care and satisfaction are fleeting things so I will support businesses that still provide it. Their products are top notch and user friendly. They cost more but are worth the price difference.

I have always heard that Apple has great customer service. Today I put it to the test and was not disappointed.
I purchased an iPhone from the Sprint store two years ago, and it worked fine until the other day, when it stopped taking a charge (apparently it is a bad idea to use off-​brand charging cables). Fortunately (I thought), I had been paying a monthly phone insurance through Sprint, and thought I would be able to get it replaced. However, I was told that while my phone was kaput, this particular issue was not covered by the insurance and the best they could do was sell me a new phone with an amazing monthly installment deal. After a few calculations, I soon discovered that this fabulous deal would cost about three times what I originally paid for the phone. Not so great. I decided to see what Apple could do.
I tentatively displayed my phone at the Genius Bar, and was immediately assigned a Genius for assistance. He confirmed that my phone was, alas, unrepairable, but that Apple could replace it for original cost. Much better than the Sprint deal! The Genius walked me through the entire process of replacing the old phone and transferring data to the new one, and was incredibly friendly and helpful throughout the visit, providing quick and informative answers to all my questions and concerns. The session took a bit of time, but I left with the feeling that I had just been to see a friend who also happened to sell Apple products. Although I plan on being more careful with my charging-​cable choices in the future so that I won’t have to go through this again, the staff at this store definitely made the experience much less painful, and for that I wholeheartedly recommend them!

My dear mother who has never been very computer savvy, was getting an Ipad mini from her favorite son this past Christmas. Having an Imac and two Iphones in my possession, I knew this would be the ideal gift to introduce her into the info age.
When I walked in I was met by a very helpful «genius», not only was I buying this Ipad, I also needed a software update to my Imac, seems it had stopped updating awhile back, unbeknownst to me. Who notices? Well, maybe Bill Gates or Steve Jobs, God rest his bones. We got the software update done first, then, I went to the Ipad Minis and let him work for his genius status. He basically told me everything I needed to know, and then tried to steer me to a slightly higher model which I resisted. So I purchased the Ipad, then went over to drool at the new Iphone 5s. God that is a beautiful phone. I’ll pick this up I promised myself right after the new year.
God I love technology.
PS, fearing i’d get an Ipad thrown at me and not getting Mom her yearly robe, slippers, and handbag, she ended up loving the Ipad and is now hooked on Candy Crush, The Barefoot Contessa Blog, and downloading free music from ITUNES. Go Mom!

Say what you want about Apple and its high prices, but two things cannot be denied as far as I’m concerned: their customer service is as good as it gets, and their warranties tend to be pretty darn wonderful (provided you spend the money and play your cards right to get them).
Full disclaimer: I’m an Apple fan and have been all of my life. All of my computers and related gadgets have come from this store. The simple fact is that the computers and related products I get here almost always run very, very well, with a few outliers that haven’t killed my overall feeling of satisfaction with this store and brand.
Yes, the money I pay here for my gadgets and my laptops is high, but divide what I pay over 4 to 5 years or more, and the cost is really not that bad — I absolutely always get my money’s worth when I buy something here. The items always run well, and they very rarely have any major problems as long as I take care of them. Heck the little 2^nd Generation Nano I bought years and years ago works to this day! You can’t beat that!
I can remember a grand total of three times I’ve had to get something repaired in the last five or six years. Just three times! And honestly, usually the problems I run into are entirely my stupid fault — once I needed a new monitor backlight because I dropped my laptop between my bed and my wall. Yeah, that’ll ruin any computer pretty quickly! Only once have I had to pay money out of pocket to get something repaired, and that was for an older laptop; otherwise, every single damaged part I’ve had to replace (all two of them) has been covered by the amazing warranty that I purchased with my laptop. Worth every single penny.
Oh, and the best part — each of the three times I’ve had a problem the amazing staff here have very kindly helped me by doing everything they could to get a problem diagnosed and fixed as quickly as possible. Only once has a staff member disappointed me, but I found out later he was a newly hired Genius, so I think we can let that slide. I’m sure he’ll learn quickly! And these people are so good at their job and love it so much — you can just tell; the entire store is always so chipper as a result. It’s a wonderful environment to be in.
Just keep being amazing, Apple store — I’ll keep shopping here as long as you do what you do best!

Great place to go you always get attention even without an appointment

I have owned every iPhone that has ever been released. 7 in total if you count the original, then the original with the expanded memory. I have waited in line to be the first to own the newest model, regardless of the differences between that and its predecessor. I am also meticulous when it comes to the care of my phones.
When the iPhone 4 was released, with its glass front and back, the first thing I looked for was a screen protector that would shield both sides of the device. When I found that none were available due to the «strength and durability» of the glass, I trusted the product. However, I noticed a scratch, roughly one centemeter in length on the front of the phone after owning it for less than 72 hours. After living with the blemish for roughly 8 months, applying a protector when one was made available, I took my phone into the Apple store at the Village. They were more than accomodating in replacing my phone with little to no fuss or resistance. I was more than grateful, considering all the money that I had spend on their product. It was the last time I visited the store until almost a year and a half later.
It was to my dismay, after less than 3 months, when, after regular, careful removing of my Otter Box ‘Commuter’ case to dock my phone, the front glass separated from the metal ring surrounding the phone, causing structual and mechanical damage. I made an appointment with the ‘Genius Bar’ at the store at the Village, expecting the same helpful, polite service that I had received in the past. Unfortunately, I was in for a rude awakening. After waiting over 15 minutes past my scheduled time to be seen (yes, I understand they get busy) I was attended to by a gentleman named «Grimm». From the minute I handed him my phone, before I could even begin to describe the situation, he acted as though I was wasting his time, and looked at me as though I was a teenager who threw my phone across the room, rather than a college educated, 30 year old man. He disappeared into the back for approximately 10 minutes, and proceeded to inform me that «something had clearly impacted the phone» for it to have sustained the damage that it did. He then looked at me as though I should retreat with my tail between my legs and apologize for wasting his time, rather than engage in an adult conversation with me about how to repair/​replace my phone. When I questioned him about my options, he said that «if I had only purchased Apple Care» I would only have to pay $ 49, instead of $ 249 to have the product replaced. Hoping that I could at least have the opportunity to speak to someone that would not talk down to me, I asked to speak with a manager. To my surprise there was a pregnant young lady (unfortunately I do not recall her name) standing not more than 2 feet from him, who replied with a very curt and condescending «I’m a manager, and I have been listening this whole time.» I was then subjected to further rude treatment. The sad part about all of this is that I was ready to purchase a $ 2500 laptop (more than 3X the cost of my previous PC laptop) on this same trip.
I will NEVER shop at this store again. Clearly the managment has taken a tremendous slide, and the ‘helpful’ staff, as mentioned in some of the other reviews here, are few and far between. As far as I am concerned, the staff and managment at this store are ARROGANT, CONDESCENDING, and downright RUDE. I am in high-​end retail managment, so I am very familiar with dealing with the public. I can only hope that the two other Apple Stores in Pittsburgh have a better support and management staff than this one. I am so dismayed by the way in which I was treated, I highly doubt I will ever purchase another Apple product. Apparently, this company is so big and full of itself, that it need not worry about satisfying its loyal customers (not even to a small degree).
Maybe those Samsung commercials mocking iPhone fanboys are right after all…

I’ve gotten to know Tony who has helped me on many of my visits. Hate when I have problems, but LOVE to visit & play when I do.

I’m no apple fanboy. I’m not a fan of Apple products, I find their proprietary walled garden annoying. I hate how they put «i» in front of everything. I use linux. But my daughter had an iPod, and the itunes install on my vista machine failed to update itself or the ipod. I know, the first problem is vista, but apple doesn’t support linux, so I had no choice. So after an hour of clearing every vestige of apple software on that machine, and re-​installing itunes, I finally got it to work. So I connected the iPod to it, and it updated for a while, and then bricked itself.
So I called the apple store, and they told me I need an appointment to see the «genius bar». Right there, I knew I was in trouble. So I arrive at this place, and check in with the smug kid wearing a turtleneck. 30 minutes later, I ask the smug kid if they are ready to see me, and he tells me they are behind and it will be another 15 minutes. So I go read slashdot until they are ready to see me. They take the ipod and can’t get it to turn on. They tell me there is nothing they can do, even though it was their software update that did this. Then they tell me that I can get a replacement for $ 99. What a deal. I had little choice so I bought the thing. But, I few days later, it bricked again on the itunes update. Not sure why, I take it back, knowing it has a 30 day warranty. But they refuse to honor the warranty, giving me some crap about water damage. They didn’t have any more of those in stock and probably didn’t feel like ordering any more. I ask to speak to the manager, but he was no more helpful than the «genius». I was about ready to ring the turtleneck of one of those smug bastards. I finally left before I actually did. Never again will I deal with apple.

This Apple Store is the best I have ever experienced (I move a lot so I’ve had my experience with Apple Stores!). The staff members here are all very helpful and knowledgable and they operate with the consumer’s best interest in mind. I bought my macbook almost six years ago in San Francisco. I have taken it here for minor (and not so minor) repairs and they are amazing. They tell you what it takes to fix it, what they suggest, but never pressure you. Mitch is the guy at the genius bar I have had 2 out of the 3 times I’ve been in and he’s great. Brad is also super efficient and helpful too! I am getting ready to move again but I will be making the trip back to the South Hills Apple Store for my next Mac purchase, there’s no beating the customer service that I receive here. Thanks for everything!

How could you not give the Apple store a 5-​star rating? The store is absolutely beaurtiful, the staff is extremely kind, and all the toys are out for you to play with! It is seriously an adult’s playground… at least a geeky adult’s playground.

Love this store!!! The geniuses are just that and always on their game. Watch out… it is always crowded and if you walk in you might not be able to walk out. Macheads unite!

love going to this place, im like a kid in a candy store!
the staff is top notch, though sometimes you have to wait to talk to someone even though there are a bunch of people working,
Just make sure to wash your hands after messing with any of the iPads

I have several Apple products and I’ve been happy from start to finish with each visit I’ve ever made to this location!
PROS:
Clean
Cool toys to play with
You can make an appointment online, call in or just walk in and wait
Appointments generally run right on time and don’t take too long
Staff is very friendly
CONS:
nothing is given to you for free for just liking it (LOL, just kidding on this)
it’s notoriously warm in that store – due to all of the gadgets running, I imagine.
Whether its with the Genius Bar or just with an employee, I’ve always been very satisfied.
Went to the G-​Bar a few times for service and was delighted!
My iPhone had something wrong with the screen and the guy just replaced the entire display without giving me a hard time or anything! He was super cool about it too!
I’ve had a few questions about my MacBook when I first bought it and they were promptly answered by friendly staff.
I truly have no complaints other than the fact that they won’t just give me stuff when I walk in the store…
lol