Security Public Storage

NO or inadequate pest control. We just removed our things after 1 year of storage. Many items destroyed by rats. Rat feces everywhere. After 6 months we stopped by and found that rats had chewed the hose on our pressure washer. We took photo’s and told the office. They explained that the unit next door to us had left food in their unit and that is what had caused the rat population. Not to worry they said. The situation was under control. Now we are at 12 months and we are now removing all items. here is even more evidence of rats than before. The feces is now double what was visible before. They nested in and destroyed our futon mattress, chewed up more hoses, and even chewed into our plastic umbrella base and made a nest in there. If you store your things here, you should plan on providing your own rodent control. I advise you to not store ANYTHING that contains water or contained water at one time. The rats can smell it and will go through anything to get to it. The poison that is used to control rodents makes them very thirsty, so even if you use bait, you still can not store items that were involved in storing or contained water. We will make a claim to insurance and I will update this review.

This place has definitely made my move easy. They offer free use of truck for move-​ins. I wish the same was offered for moving out. The special reduced rates are good if you plan to stay a short time. Caution be careful with this. I ended up staying past 3 months footing twice the original price. Overall good friendly helpful staff makes for a pleasant experience.

I started renting this 20×20 rental unit and 2011 after a divorce. Unpleasant to begin with, but the storage experience would get much more so.
On a positive note Rob and Mary are very helpful and pleasant. But the objective of the storage unit is to store your things safely that you deem valuable enough to be stored. Security public storage fell woefully short. I moved out of my storage unit and only completed the cleanup a few days ago. Pleasantness of the staff doesn’t overcome the fact that we did not get what we paid for.
Mine was a 20×20 unit accessible from the outdoors so a little moisture under the door would be understandable. An expensive desk and credenza were soaked on one side each and turned black with mold. When I removed all of my things I could see that the water had run all the way to the back and side walls (of a 20×20 unit!) — Obviously not designed to keep water out or your valuables safe. Also, rats had their way with many of my things. Destroying entire boxes of items, hoses, etc by their chewing — and urinating and defecating on EVERYTHING! Rat crap and urine covered my dining room chair cushions. I understand that rats get into things but it was obvious that they have NO pest control program.
I have many pictures which I’ll try to post.
Also destroyed by water: Three large area rugs, about 100 classic record albums the Beatles, Elvis, The Four Seasons, many more, my fathers elementary school books I had kept, much more.
The kicker to all of this is that as I’m sweeping it out I realize that I’m cleaning up my destroyed things that I stored in there, and their rat feces.
I paid a little less than $ 400 a month for storage all this time and this is the care that was provided by the storage unit.
For more fun I was paying insurance the entire time. I called insurance last Monday, nine days ago, and I have not heard back from them. I sent a note to the storage facility last Friday saying that I hadn’t heard from the insurance all week. They wrote back and assured me that they are usually very responsive and they would contact the insurance company on Monday. I call Tuesday, and was told that they weren’t there yesterday so they contacted them insurance that day. The storage folks said that insurance would call me. I haven’t heard a word — the insurance is worthless.
This is one of the worst experiences I’ve ever reported on Unilocal and if I could take points away from the people who gave better reviews I would do so.
Summary: No pest-​control applied at this place. The floors are designed obviously to run toward your valuables as opposed to stay by the door or outside entirely. The insurance is worthless.
This was my first use of the storage facility, it will be my last. If I can’t store things in the place I trust what’s the point of paying the money? You might as well just throw everything away beforehand.

Great place for storing your personal belongings with great customer service and very easy to obtain a unit online without any complications. The cost is a bit in the higher range, but its worth it to have your things secured with 24 hr surveillance by the managers living on the property. Obtained 10×10 unit with climate control for one bedroom apartment, which provides plenty of space and more some. Very glad to decide to go with Security Public storage compared to other public storage facilities, which had bad and mediocre reviews.