Pep Boys Automotive Supercenters

Horrible place, avoid at all costs. I recently came in for an oil change. The guy at the front desk was rude and unhelpful, raising his voice at me for no reason. I almost left, but I needed the oil change. So, I asked him when my car would get seen and how long it would take. He said a half hour to start the oil change and another 30 minutes — a total of one hour — until my car would be finished. So, I waited in the store for an hour until he called me. I expected my car was finished. Turned out, it had just been driven into the bay. I told the front desk guy he’d said my car would be done by then. He ignored what I said and began yelling over me. He said they hadn’t done the oil change because they’d found an oil leak. I never saw any oil leak, in snow or out. Then he said there was a problem with my right wheel and the car was unsafe to drive. What that has to do with getting my oil changed, I don’t know. I came for an oil change, which I didn’t get, and Pep Boys decides to be my mechanic. Mr. Front Desk then said he shouldn’t release my car to me! I was about to call the police, and firmly told him to give me my keys, my car, and a copy of the canceled work order. I said he just earned one star. There were no explanations, no apologies, not even a thank you or a goodbye. I wasted an hour of my life, was insulted, and still my oil wasn’t changed. Unbelievable.

Worst Pep boys ever… First of all, this comment is not pertaining to the actual work or work done by the hardworking technicians or mechanics. I just went in for an oil change and i really cannot comment on the work. But the facility is poorly managed with a very bad attitude. I just went in for a oil change and it took 2 hours for me come out. The worst part is, even after the work was completed and the keys were handled back to the manager (I saw it literally waiting in the finished work bin), he was just chit chatting with another customer for almost 30 minutes until i asked him if the vehicle is ready. My recommendation, avoid this facility.

I have seen the worst customer survice in my life. I went there to fix light of my car. They checked and said that there is another problem in the circuit and estimated too much high service charge for the new service. When I said to fix the light only they assistent manager behaved very rudely which is very unprofessional and not expected from a good company. Them I fixed the prblem in much lower price in Meineke. I wished to give no star for them. But it is the lowest i found here for rating.

Stay away from this store. The people work here do not respect you or your car, I had a very bitter experience unfortunately. When I went to get my car repaired here. They quoted me 700 $ dollars for my old 2003 Camry car, I was ready to pay the bill but I negotiated to get the necessary repairs to run the car and it has come to 500 $ and The guy by name Chris helped finding a coupon. Meanwhile I had a talk with a guy who seems to be manager by name Rahul and asked if I could get any help to sell the car and he ask me to junk my car or sell him for 100 $ which hurts me lot, and top of it he said do not take it personal. How some one will not take it personal when ready to pay 500 $ for car repair and ask to sell the car for 100 $. Isn’t it ridiculous. though I decided to get my car repaired, as I had no choice and went to pickup my car the next day. The so called Rahul asks to get the coupon from home but I argued that Chris already helped to apply the coupon but he argued and screamed at me and Chris for applying the coupon. please beware of the people who you deal with here if at all you r ready to go to get your car repaired .I have no choice to give a single star for writing a review

Let me start out by saying I don’t know anyone who works here so I have no idea why they keep treating me the way they do. But about two years ago, I went there with a flat tire and was told they could not take me. This week, I lost a hub cap, and I figured it’s been two years and maybe it’s different people, but once again I was told they did not want my business. Do I stink? Do I look like a criminal? Why are these people so nasty to me?

I would like to update my review once more. I took my car to be serviced at the dealer they told me that pepboys improperly installed the tire. They actually installed the tire backwards the threads were the wrong way. I brought my car to the Edison pepboys because the pepboys in Piscataway is useless.

I had read the Unilocal reviews of several Pep Boy Tire shops in the area, so I already knew of the potential bad service. However, I thought, perhaps, that they were exaggerated claims or that the people writing them might have been somewhat picky.
I confirmed today that the negative reviews were accurate. I called ahead of time to see if they could attend me to have my tired inspected. They said it was a slow day and that I could be attended relatively quickly. When I arrived in person, they said the wait would be about 20 minutes (I was only getting an inspection and no service beyond that).
An hour later, waiting in their cold and aesthetically displeasing waiting room, I still hasn’t received any update. Considerate of varied work conditions, I didn’t complain but waited patiently. When they finally called me to give me an update, it was by mistake since someone else had a similar car.
I then asked for an update for my car. The assistant manager who attended me looked confused. When he checked on my car, it turned out that they hadn’t even started my inspection!
This was unacceptable and made it clear. They tried to remedy the situation by handling my inspection immediately. The inspection took less than 5 minutes, which is why I had agreed to wait in the first place.
Instead of replacing my tired with this shop, as was recommended, I decided to not contribute financially to this business – this place does not deserve $ 700+ that it would cost for the new tires. Instead, I’m going elsewhere.
Since the supervisor was not at work today, I made it clear to the manager or their unprofessional service, of their bad reviews on Unilocal,and how I would later contact the supervisor to reiterate my critiques.
Despite the assistant manager being very nice after they realized the mistake, it’s a disorganized place with negative business practices, ultimately.

My mom went to pepboys because she needed her right headlight changed and our usual mechanic wasn’t available. she left there with the car unable to start and the dashboard completely unresponsive + (speedometer, gas meter etc) she went back in to ask why the car wouldn’t start and after speaking to an attendant, they told her they she needed to buy a new battery from them. She couldn’t believe that they were trying to make her spend more money again .
She refused to buy a new battery and she was able to get jump start and leave. The battery never had a problem again but we still had to go to our usual mechanic to fix the damage they did to the dashboard.
I had a similar experience a few years ago when they changed my radiator. They did a poor job installing it and my uncle who checked up on their work. showed all the lazy and half-​assed short cuts they used upon looking under the hood of my car.
Conned twice at this place. Don’t be next

So this place looks and feels like any other pep boys and there is nothing special about it beyond that. I went here with my sister who was getting a car battery replaced using a black friday special. Essentially the price that she booked online for became somehow higher once she came into the store. After some back and forth semi-​agressive conversation with the service manager, the price was adjusted. We did have to go online from a cell phone while in the store and pay for the service, while standing in front of the service desk. The problem I think was not so much with the staff, but more with the computer systems at Pep Boys that are set up to over charge you. For example, we paid in full from our cell phone at the store and when the transaction went thru to the computer at the terminal, it came out to $ 40 higher, which the manager then adjusted. While the manager was helpful, this undue stress and wasted time and energy were completely inconvenient and really not in the customer’s best interest.
That being said, we also purchased some parts from the parts department and the specialist on duty then was super helpful and knew what he was talking about and exactly where parts were.

I really don’t even know where to begin. First off I’m giving a rating of 0 (zero) stars. My 6 year old autistic son could run a business better then they could. Upon getting into a moderately bad fender bender yesterday. I got a flat tire today and was able to have some nice patrons help me put the spare on my Ford F150 Supercrew. I was able to drive to the PepBoys by my house in Piscataway to purchase a new tire. Told the manager in the tire center that I needed the tires aligned correctly and rotated as well as balanced. I go to pay my bill after over 3 hours of waiting. Get in my truck and while I had driven some difference I decided to look at the receipt while at a red light. There was no tire rotation anywhere on the receipt. Granted, I should have read the receipt while still at PepBoys. Their excuse as to why it wasn’t done was almost laughable but considering all I had been dealing with in the last 24 hours I was livid. The guy who answered the phone after checking with the mechanics came back on the line and told me «Sorry about that the mechanic said it slipped his mind…» REALLY? REALLY!!! REALLY??? At this point he knew I was angry and would feel the wrath when I got back in 5 minutes. Walked inside and immediately confronted the manager. He told me that it was a «misunderstanding»… Um not really especially when you repeated «tire rotation» back to me when I said it to you to begin with. His name is Justin. Waited another HOUR for my tires to be rotated. At this point it was dark out and from what I could tell and due to the fact they have no lighting in their parking lot I did a quick look to make sure all was well… I get home and the bright spot light of my house in the driveway was shining real bright where they SCRATCHED MY RIM!!! I know it was them because a) it wasn’t there before and I have pics to prove it b) You can see the tool mark because it was the new tire and it is right where they pull the rim out. c) There is a greasy mark from the gook that they use to put on tires for the rims to go on. If this is not handled correctly and accordingly I will take legal action. They really need to shut down this location or somehow hire people that are not incompetent. I’m disgusted and enraged by the lack of expertise here. ALSO. I asked a salesmen while they were working on the tires to please help me find 2×2 ¼ exhaust clamps. that my boyfriend had asked me to pick up for his car. Assuming that the guy knew what he was doing I paid for the item and didn’t think twice about it. Get home to give it to my boyfriend (mind you it was after all the crap I had already dealt with) only to find out the salesmen gave me Hose clamps… Like really? The easiest thing for someone to do at that store and u give me the wrong item? Tomorrow I will be contacting not only their regional manager but I will be contacting corporate. I do not have the patience to sit here and deal with another mistake from these people.

If I could give them a zero rating I would. Don’t go here unless you have no other choice. They constantly overcharge, they engage in shady bait and switch practices, and they just are unethical. I took my car in for a diagnostic because of an awkward feeling when accelerating. They told me it was my wheel hub. Ok. I had them replace it. On my way out, they tell me I need my brake hose replaced and they initially quoted me $ 150 for everything ($ 50 for the hose & $ 100 for the rest). I went to NAPA and bought the hose for a full $ 30 less than Pep Boys quoted me. I was happy to save a little money, because according to their quote, I would only have to put out $ 100. Well, this morning I take it back to them to fix and they tell me its gonna cost $ 190, even though I bought the part!!! When I asked why it costs $ 140 more than it should, they said I need my brake system bled, which added an extra $ 70, plus miscellaneous fees. The original guy failed to mention that I needed my brake system bled when he told me I needed the hose replaced last time I was there. The guy I talked to today said his co-​worker «must’ve forgotten to tell me.» SERIOUSLY? You work at an auto repair place and you forget that? These guys actually used the same computer, which likely gave them both the same info, and they’re telling me he FORGOT??? Needless to say, I just left. I’m taking it somewhere else tomorrow. This is not the first time I’ve had horrible experiences with this location. I had a caliper replaced in June of last year and within a matter of FOUR WEEKS, and very little driving beyond grocery shopping a few miles away, I had to take it back to them to have THE SAME PART REPLACED TWICE. I still have the receipts to prove it. Thank god they were under warranty. When I had additional work done by a different company last December, the mechanic said the part didn’t even look like it had been replaced 5 months before that. And let’s not even talk about the time you waste away while waiting for the work to be done. Ugh. They are utterly ridiculous. I will never ever go back to this location or any other Pep Boys again.