Walgreens

The pharmacy is terrible. I’ve been waiting in line for 30 minutes and there is still 3 people ahead of me and 7 behind me and only one register open… seriously one register. If I didn’t need this medication for my mom I’d leave

Need a prescription refilled? Be prepared for:
— Auto refills often just not happening.
— Being on hold for about ten minutes per call. During this time a loud, obnoxious six-​second reminder that you’re on hold will play every twenty four seconds. That is not an exaggeration or even an estimate. I looked at the clock on my phone. That message plays 20% of the time that you’re on hold. You know, in case you forgot to be annoyed in the last 24 seconds.
— Being hung up on the first time you try to call. Seriously. Someone there just picks the phone up and hangs it up. Apparently, they cannot grasp that people calling a pharmacy actually need a prescription filled, and will have to call right back. I expect the people responsible for giving me prescription drugs to be a little bit smarter than that.
— A truly obnoxious person to answer the phone. She may as well yell, «WHAT?» into the receiver and leave it at that. It would actually be more helpful, as that would at least be a means of asking what you need.
— A very long wait in line while a single person handles the drive-​through and walk-​ins. There are three windows for walk-​ins, but I have never seen more than one manned.

By far, this is the worst pharmacy in the Bay Area! I went there in the middle of the day to a closed window because they were «short staffed,» really! During Christmas week??? Wow! I thought most companies brought in holiday help to avoid that. Also, the people that work here are clueless. They all act like its their first day of work and take so long that there is always a long line at the drive-​thru window as a result. They are grossly under-​performing for the good people of Pinole Valley, and that is a damn shame. I wish that I could give negative stars.

GOD AWFUL WAIT TIMES BOTH IN PERSON AND ON PHONE. If I could give this pharmacy negative stars, I would. The wait times both on the phone and in person are incredibly long.
I waited 45 minutes on hold, and somebody picked up and then hung up. I’m furious. This has been reported below before, even with a guy who posted an iPhone picture.
They are understaffed, and it seems as though the store itself, as well as corporate do not care.

Pharmacy is horrible here! It’s so slow and whenever I try to call them, they never answer. What’s the point of having a telephone if you don’t answer??? But Bright side of this location is the photo department. The Asian girl who works there is great. She is so sweet and helpful.

In and out of store. Good service and clean. Only had one cashier today but wasn’t busy.

As Walgreens go. This one rate average, after all it’s not Neiman’s. It’s sometimes hard to find a clerk but only a work at a time in this large store. Love the as seen on TV section. And they always have all the last minuet stuff you mighty need. parking lot is also very packed all the time.

If you have 20 – 30 minutes to wait around in a line for something that should take no longer than 5, then this is the store for you. They will never fail to disappoint…

Keep running business the way you do (Pinole) pharmacy and I will gladly stay calling corporate. Nu (sp?), the pharmacy manager, is helpless and hopeless. She likes to pass the blame, and act like things are out of her control and beyond her reach. Ok, Nu. Don’t be mad that I reached over to grab my cell and call corporate on you and your «team.» The blonde pharmacist… Yeah never seen a slower pharmacist in my life. And there IS a blonde joke in there somewhere but it’s irrelevant just like her attitude which is wack just as much as her self importance. When Yall learn how to do something basic like answer the phone in under 30 mins, I’ll stop callin corporate. When yall learn what customer service is and how to provide GOOD customer service, you won’t have to worry about me callin your bosses. And when you learn how to do your job without me calling every so many days prior to me expecting a refill when it’s due, then those write ups and employee evals and audits might just stop. Until then, I’m gonna be that nightmare customer til you grow up and get it together. And when any of you have bad customer service, are stuck on hold listening to musac for 45 mins, dealing with incompetent people, or just simply in line forever while watching the people that are supposed to help you move like molasses in sand… Remember, you are not exempt from karma just because you «believe» you and your job are «helping» people. Because if Nu, the pharmacy mgr or the blonde pharmacist really cared about people, the probs that exist in that pharmacy wouldn’t exist. They obviously have no sense of pride in anything but themselves and it shows. I advise everyone that has/​had issues with this pharmacy to call corporate. And just know, when you ask the store or pharmacy manager for their boss or direct supervisor’s name… They SHOULD give it to you. Don’t let them cower and get away with saying they can’t tell you. What Nu?! Scared? Well you wouldn’t be if you knew how to manage anything and your dept wasn’t a hot mess. Tip for you, Nu… Consider a career change. Management is not your forte and definitely not a strong suit. I suggest a job where people aren’t involved. It’s so pathetic watching this team «work», it makes you wonder who hooked em up with their jobs in the first place. It’s inconceivable that they are in their positions based on skill or even merit. They all must love their jobs Bc they don’t work hard. They probably laugh their way to the banks to withdraw all that free money Walgreens gave them. I really hope you get to see this review, Pinole pharmacy… so you can do the aforementioned and I can stop calling corporate on you.
Oh and when you learn how to answer the phones in a timely fashion/​or simply answer the phone period, deploy/​expedite a line, and fill scrips without customer supervision (yeah — your job), don’t forget to smile because you work on the corner of «happy and healthy.»

I just drove off from pharmacy its 8:57 am. The women that helped me was beyond rude. I told her what prescription I needed I said high blood pressure before I could give name she said I dont know what you mean by high blood pressure. I thrn told her name she replied yes I need to know what you mean uou cant judt come up here and want high blood pressure. She continued to scold me all while I had given he name. I said sorry I didnt remember name dhe you could havr just gone to Rite Aid. Wow I said thank you drove off and I guess I can go to another pharmacy.

Beware of moldy food!!!
Giving this place two stars because I was able to purchase my lipstick from here and I really liked it. However, upon my make up purchases, my boyfriend and I figured we’ll just grab some snacks for a nice movie night in and
.stars.
I’ll attached a photo but we found one extremely molded beef jerky pack which an expiration date of 2016? I’m sure Walgreens had nothing to do with this but don’t you guys check your items before placing it out for customers? No ones going to buy something that’s obviously gone bad but what about children’s candy or any other things that are fully wrapped?
I wasn’t really mad because I didn’t even want beef jerky in the first place but I was definitely disgusted and almost walked out not buying anything had I not really had a craving for Haribo’s gummy bears.

Well, I just came back to this same Walgreens and had a terrible experience, and surprise! This experience also involved the infamous Kay.
There was only one cashier on duty up front, so I had him ping the speakers for someone to come unlock the box for men’s razors. After a LONG wait, Kay came up, said «What do you need?», and got out the razor for me. She rang me up at the beauty register, and took a nice long while to read my coupons that I gave her. So far so good, one transaction down.
Kay disappeared and I had another cashier ring me up front, for my second transaction. This one involved the razors. For some reason the register froze, so Kay told her to have me come to another register. I did as told and did the whole transaction. Here’s where things got odd. First, Kay was talking to that cashier right in front of me, about «that coupon lady just walked in. She lives down the road from me. She buys stuff from us then sells it». Kay was preachin’ pretty hard about how she hated this chick because she resells things she buys. My question is… how is that any different from ebay, craigslist, a garage sale, or a swap meet? It’s not illegal.
During this second transaction, Kay told me that I couldn’t use my register rewards from the first transaction. She said they weren’t beeping and coming up on the register. For some reason, it wasn’t working, however these RR’s had just printed from the beauty counter from my 1^st transaction. They should have come off my total no problem. I’ve never had a problem with RR’s before. Kay could have typed them in manually and they would appear as if I payed in cash. The problem she had with this though, is, according to Kay «If you use these RR’s you won’t get any rewards for the second transaction.»
NOT TRUE, Kay, NOT TRUE.
Walgreens coupon policy states: Customers redeeming a Register Rewards/​Savings Rewards against the same offer may not receive another Register Rewards/​Savings Rewards coupon.
The first RR was from toothpaste, the second transaction was for razors. I would have received my Register Reward for the razors, even if I use my reward from the toothpaste.
I tried to express this to Kay, but alas, she didn’t believe me and wouldn’t type in the RR’s or try them again.
While she was working on this transaction, I got out my third and final order of 6 hair products. She looked at them, and ignoring me said to the other cashier «Oh, by the way, we’re limiting people to 3 of these.» She then looked at me and said «You can only buy three of these. It says so in the ad.»
So, I laughed at this part. The ad doesn’t give a limit. In fact, it’s rare that any Walgreens ad will state a limit for any sale. I showed her that there is no limit, then she told me that it was her store that’s limiting people. I asked politely if I could puchase all six, because… ya know… I have curly effing hair, and I like to keep it clean, and I actually use all of this stuff. She said I could purchase all six, BUT BEWARE!!!
Well, since by this point she still wasn’t accepting my register rewards, I decided to call it quits. By now she’s tried to ring me up on all four registers and the rewards wouldn’t scan. She straight out refused to type them in, so I just told her to void my first transaction, refund me the money and the 10k points I used for that first transaction, and I gave up. I was at Walgreens for an hour, for an errand that should have taken no more than 30 minutes.
Kay obviously has a problem with people that use coupons. She’s rude, never smiles, and (I forgot about it) but has given me problems in the past (see past review). I won’t go back to this Walgreens. Kay needs to change her attitude. I don’t care if your neighbor sells her shit and uses coupons all day and night. I coupon because I need to save money, and I coupon because I like to give my local homeless neighbors free stuff. Good karma goes a long way, Kay. And bad karma gets a nice little message sent to 30k fans on Twitter, Walgreen’s corporate, and the rest of the consumer community in the local area. Congrats on losing a loyal customer.

**This review is based on general store and photo counter only. Review does not reflect the pharmacy.
I come to this Walgreens every now and then when I need small things, such as over the counter medicines or makeup. Its location is very convenient, as it is in the middle of the Pinole Valley Shopping Plaza right off of the 80. Parking can be a hassle, but that’s pretty much expected when you come here.
The inside of the store is clean and well maintained, and it’s easy to find whatever it is you need without the assistance of one of their workers. However, you may find yourself standing in the line for a while. There are times when there are a lot of people and only two people helping. There was one incident when I bought some one, but the cashier wasn’t 21. He called for someone on the PA system two or three times, but it took a while for the manager to come out and override the purchase. The cashier apologized multiple times, but I didn’t blame him. He did his best.
I recently went to their photo counter to get my picture taken for a passport and professional license. The process was so quick and easy! I was out of there within five minutes. I’m definitely using Walgreens for photo needs like that. It’s great too, because you don’t need an appointment either.

This is hands down the worse pharmacy I’ve ever used.
After calling 7 times and waiting on the phone for 50 min I hear a dial tone and the phone hangs up! This REPEATS every month. This is the same case the 3 times I’ve come here. The customer service here is TERRIBLE! No one ever «answers the phone» in the pharmacy department! The only way to be served is to drive down there in person. but it doesn’t stop there.
–They never have prescriptions ready on time. «Usually days later»
–No one will answer you «calls».that’s a joke!
–Had to argue with the manager because they had given me the wrong meds and her excuse was «well we have students taken orders here, so it’s not our fault»…really? Let’s grow up here. Now Im sick and completely out of meds. I found it extremely offensive that I have fully covered insurance & I have to argue my case as if they are giving something free. plus I had to call my doctor to intervene in the situation! Don’t go here period. I posted a wait time pic! Unbelievable!

The pharmacy is the worse.
I called and waited for 20 mins only for a guy to pick up and said some code and hung up.
I called for another 15 mins but no answer. I had to go so I’m calling again for the 3^rd time. Let’s see how long this time or if they even pick up.
So ridiculous…
I do not come here unless I’m desperate.
UPDATE: Well, at the 3^rd attempt, I’ve been on hold for 30 mins now. I have to hang up and head to the restroom so I’ll have to call again. UGH…
4^th attempt will not even let me. Now there’s a constant busy signal and it’s only 4:15pm…SMH

I have never used pharmacy here but I have used the photo counter and general store.
What I liked about photo counter clerk is that she didn’t develop the pictures that were too dark or blurry but she did give né negatives so I can see for myself. Loved that since it saved me money!
BTW I only develop the pictures from my disposable camera since I never seem to get myself together and go through the digital pictures. They do have 2 kiosks there if you do get digitals developed.

Came here seeking the new Lays potato chip flavors that you can vote on and found them at 2 bags for $ 2!

Ok, so I walked in here the other day and the salesgirl here was totally high on Walgreens supply (or hers). it was kinda funny. We asked her about the location of face crème and she started mumbling gibberish and then told us we should check out this Aveeno lotion, it was body lotion. we nodded politely and said, «that is body lotion» my kid found the face crème in another aisle, and the sales girl followed me over to the next aisle mumbling about Aveeno the whole time. we bought the face crème and got the heck outta there!
very strange experience. anywho, the store was cool I guess.

This is one of favorite Walgreens to go to. I go here many for the pharmacy but I also come here for quick items that I may need to purchase. The location is next to other shops that of a pretty good selection. The store itself is in the large side which is nice. It’s always organized and things are easy to find.
The staff here is a hit or mess but for the most part it’s good service. The pharmacy staff is also really nice in the store or thru the drive through. This reminds me a more modern Walgreens which is nice.

Let’s me start this review with the true reason I’m writing. I purchased (6) same-​day photo books online to pick up, you guessed it, the same day. Well when I showed up, the books weren’t ready, the pages crooked, the covers were the wrong color, & I had finger prints on the linen cover. (These were being shipped the next morning to out of state family… boo!) The girl wasn’t helpful at all, B-​U-​T, when I called in & spoke to Sally and Emily, they fixed all of my books for me! They apologized for the rude service I previously had (never was a problem here before, must have been a temporary person), & went ABOVE-​AND-​BEYOND to make sure I was happy!
I am so incredibly happy with the finished product and the service from Sally & Emily. I will DEFINITELY be back!
Super happy customer!