America’s Best Contacts & Eyeglasses

I have had an extremely frustrating experience this past week when trying to reorder contacts and glasses from the Pineville, NC location of America’s Best Contacts & Eyeglasses. These issues have since bled over into this week, as well. Last week, I called the store to reorder contacts, thinking it would be a simple process. The sales associate told me to go order online. I logged into my online account and none of my previous orders were showing up, neither was my prescription. So, I called the store back and the sales associate said she pushed my prescription to my online account, that it should work now. Nope, still wasn’t there. I then contacted their online customer service. They couldn’t seem to find my prescription either. After several hours of phone/​email tag, my prescription was finally loaded and I attempted to order online. No go. I was provided with an order number but the order was completely blank. Several more hours of phone/​email tag later, they were able to process my contact lens order. Phew! I thought it would be smooth sailing from there. But nope again. With my prescription now loaded in the system, I picked out two frames to order (they were running a great glasses promotion) and placed my order. Again, I was provided an order number but the order was blank. I had to call customer service yet again to confirm the order but the sales associate taking my order entered the incorrect prescription! This resulted in yet another phone call being made today. I sure do hope after all of this frustration and hassle I receive my contacts and glasses in a very timely matter. I move in two weeks and that will be a whole other disaster to deal with… Ugh. I’ve always appreciated how friendly the service is from America’s Best Contacts & Eyeglasses but after so many problems lately, I might have to consider a new eye care facility when ordering materials.

I must say I was worried going in after reading some of these reviews, but without having vision insurance I couldn’t resist the price. I had an excellent experience. I was pleased with the receptionists greetings and felt she was very helpful and friendly. The doctor was very sweet and explained my issues clearly. I did not feel like it was rushed and she answered all of my questions thoroughly. I ended up not purchasing any glasses, nor was I «pressured» to. They had a great selection that was extremely affordable (even for designer frames) I just had my eye on some they did not carry. I highly recommend this place for your eye care needs. Thanks!

I will be honest, the previous reviews of this location had me a little nervous. This location is closest to my house so I thought I would give it a go anyway. To keep it short and sweet, I would say my visit went really well. All the front end staff were welcoming and we’re quick to give me all the necessary paperwork to fill out.
The optometrist was fantastic! She was very professional and had a great sense of humor. Very easy to talk to. She was extremely thorough with the exam but had me out in no time!
Overall, I would definitely recommend this location to anyone looking for affordable eye care while receiving good service.

So you get what you pay for. The female eye doctor at this location is very thorough and one of the best eye doctors I have ever experience. The front of house, which is what AB is known for is awful at this location. My original order was suppose to be shipped to another location but some how that information was never passed on, and I end up driving across town due to the store mistake. I have visited this location several times and the service has gone downhill time after time. Six employees in the store including the manager with three customers, and totally checkout time was right at a hour after refitting from the DR. I thought in retail the manager jumps in when there is a wait and moving quickly to serve was the norm. Overall the staff is super nice but timeliness of appointments and quickness is lacking. I don’t recommend this store for anything besides having your eyes checked.