Chipotle Mexican Grill

Worst Chipotle experience hands down. Food is cold, order placed and paid for online was incorrect, completely forgot chips with that order, and exceptionally chintzy on the chips on the order that did get chips. Seriously? Quality customer service shouldn’t be an issue regardless of ordering online or in person. Chipotle offered no options for correcting these issues when a call was placed regarding mistakes.

I love chipotle but this location can’t keep up and they didn’t even have food prep at 12:00pm come on lunch time! They were scraping from bottom jugs to give left over to customers while we were all there waiting till they cook their food! Unreal! I left when one staff member tried to give me old chicken left over. Very disgusted 1 star is giving them a lot! The park location is not good

Don’t go after 7pm the staff can’t keep up with the customer traffic. They’re always short staffed.

LOVE chiptole– all locations! this location had great customer service and the food is siesta on point!

If you’ve been to a chipotle, this is just like any other one. If not, The food is delicious and you should try it. There are often long lines, but it moves fast so the wait is not very long. The price for amount and quality of food is unparalleled.

I am a chipotle aficionado and this location never fails to disappoint me. You can guarantee a long line and a shortage of staff every visit. It once took me 20 minutes to get through the line during a slow period. I can’t imagine what it is like during a high volume period. My burrito is always cold and improperly folded. From now on, I will inconveniently drive farther to another location.

This Chipotle is located conveniently near the Regal Stadium movie theaters. It is clean and well-​managed. Our group was served quickly in the line and the staff was careful to give us what we asked for. There are options for everyone — vegan, vegetarian, non-​gluten, carnivore. You can get a bowl with the different Mexican food items on top of brown or white rice, lettuce, or in a burrito or taco shell.
One great thing about this restaurant (company) is that they offer non-​GMO foods. The company is one of the first restaurant chains to offer this, along with humane farming techniques. The cost is very reasonable, as you can eat a high quality, semi-​fast meal for $ 7.00 or so. Everything is fresh and they do not add artificial flavorings as many quick food restaurants do. They have set out to prove that you can offer excellent food for an amazing price. Next time you think Mexican, try Chipolte!

Let me start off by first saying that I LOVE Chipotle. I eat it about once every week because it’s healthy and I love and support their stance on GMOs and animal well-​being.
But, I do not love this location. I’ve been coming to this particular one since they opened and never had any issues until about 3 – 6 months ago or so. I’ve had an incorrect order about 5 – 6 times. Every time I called, I was only offered a refund or to come back in and get it replaced. Obviously this is inconvenient because once I get home, I don’t want to have to spend another 20 minutes driving back to get my correct order. Once, I got an entire chicken bowl (I’m a vegetarian so I couldn’t eat this) and all the manager did was offer to have me come back in and get my correct order. Finally, the time after that in which my order was right, but the veggies were extremely undercooked to the point that I didn’t even eat the bowl, the manager offered me coupons.
I received a coupon for a buy one, get one burrito and a free chips & guac (which they don’t let you use together, BTW). Yes, this is nice of them, but after already having so many wrong orders, these didn’t seem to justify it.
After coming in again and getting another wrong order, in which we received a bowl & not a burrito (and all they did to fix it was wrap the bowl into a burrito and apologize), I will no longer be coming to this location.
Also, there was a girl in the back who you could see clearly painting while the store was extremely busy. This seemed pretty unprofessional and kind of inappropriate considering all the chemicals in the paint. I come here for healthy food, why do I want the paint chemicals right next to my food?

One dollar for a sprinkling of shredded lettuce? No thank you. Always the worst location in the history of all Chipotle. They’d rather throw an entire meal away (that would be paid for) than give a small amount of lettuce. I’d give zero stars if possible. AND this location is always cold, dark and out of most of their ingredients.

Chopitle chopitle what can I say? Oh I know a great deal. It is known for its food integrity with the meat raises with no hormones or added antibiotics. The dairy is pasture raised as well as local produce when seasonally possible and of course no GMO. Who wants that ?? I know I do not. I rather pay more for putting pure ingredients in my body .
This food is beyond amazing in that it is actually cooked there and you can see what they are doing every step of the way. I love seeing what is happening with my food and how it is handled.
I usually get a burrito bowl with barbacoa when running or a veggie bowl when not working out. I am light on the cheese and sour cream but heavy on the vegetables and do a combination of hot and mild salsa.
I love the atmosphere because it is alive and you know I its good when the place is packed even at 9:07 or 9;54 pm which is 5 minutes before they close .
The staff is amazing and so not mind catering to the guest dietary needs. It is not a bother to them but a pleasure and they always have a smile.

I used to be a big Chipotle fan, often eating there twice a week or more.
I loved the barbacoa crispy tacos with that great corn salsa.
Your order used to come with 4 crispy tacos. Then suddenly, Chipotle reduced the order to 3 tacos for the exact same price.
C’mon! That is a 25% reduction in food value for the money, without any explanation whatsoever.
I’m never going to «smile» and pay full price for 75% of a pizza, so why should I «bow» to the great ethical Chipotle and continue to give them my business?
I loved the food, but it’s about principle to me now. You have made a huge deal about your «food with integrity» and your meat being «responsibly raised.» Ok. Good.
What about «food VALUE with integrity» and «responsible menu/​price changes?»
Without any apology or explanation, you basically told your crispy corn tacos fans to go pound sand or accept 25% less food for the same price. Uh, no thanks! Farewell Chipotle!
(Finally, the developers that designed the parking here were sadists or must own stock in the local body shops.
Parking is soooo tight and packed in the Chipotle area of this strip mall, that it is almost comical. Good luck trying to back out without a hassle or escape without getting a door ding! Yes, it is THAT bad…)

This location is the best. The management is friendly and they actually remember you! If the wait is too long or if they mess up they are happy to offer a free soft drink and sometimes more. The crew is always energetic and they actually look happy to be at work. All of the managers are always hollering, «Awesome jobs guys!» «Perfect roll!» «Awesome food quality, grill!» And the whole experience is always great; they perk you up with them, haha! As for the food it’s great to watch them add the ingredients to the rice and veggies and everything in front of you. Love the food and I love that they are happy to accommodate anything you need to the best of their abilities. I will forever be a fan!

I used to go to this specific location when it first opened and had not been there in sometime now. On 6÷30÷15 I decided to go have dinner here with my wife and our nephew. Was not impressed at all, this place is in need of corporate assistance for sure.
There were well over 8 employees in this location at this time yet only 1 female on the front line and a male cashier that spent most of his time in the back chatting evidently. Now at this point a line started to form and this poor female got behind real fast and still NO help from others. She had to call for the cashier 3 times before he came up to take out money. Now after I sat down in a location that provided a perfect view of what was going on in the back I got up and left without even eating half my meal! Horse playing in the back, girl putting stuff down another’s shirt then reaching down her shirt to retrieve it, a guy wearing food prep gloves with his pants sagging around his butt tucks his underwear in and adjusts his pants and goes back to food prep!!! WTF I was disgusted as hell by the fact the girls never washed their hands after the horse play and constantly on the phone… I mean you are in food service industry pants should be worn properly and girls in cut off shorts should not be pulling/​adjusting the legs down out of their crotch and then going back to food service WITHOUT WASHING your HANDS. Then this same girl comes out from the back makes the cashier step aside so she can get a drink cup for herself then heads towards the soda machine and steps in front of a kid says «sorry, excuse me» and gets her drink before letting a customer go first.
This place is in dyer need of proper management for sure. All this was going on while a manager was doing an interview at the table behind me… Sad Sad Sad.
Will never go back to this place again.

Yum yum yumm! This particular chipotle makes their sofritas spicer than other locations. The sofritas are amazing. I was so bored of the vegetables they had to offer and I’m so grateful for this addition to their menu. I’m hoping (praying) they introduce queso next! That would be awesome! The location is perfect and close to stores and the highway. Like always, the service was fast because it’s setup as an «assembly line». Prices: the tacos, burritos, bowls, and salads are all around $ 7. Unless you get the grilled onion and pepper (vegetarian option), you will pay extra for guacamole. The chips are salty and fabulous. Enjoy xo

I’ve eaten plenty of burrito bowls and tonight I had the most pathetic meager looking burrito bowl… yes even after I asked for extra lettuce. Not like I was asking for extra meat. Not sure what happened here… read couple of previous reviews with similar complaints. I would avoid this specific location if possible.

Used to drive out of my way to come to this location, (I live closer to the one down 4^th st)
A few times we have ordered our regular steak bowl, they barely put any meat or rice. I felt like I wasn’t given what I payed for, regardless of they are busy or not. I won’t be coming back due to it being an on going issue. They also never have tea or lemons!

I love Chipotle. Like I sometimes have random guacamole cravings that last all day until I can get my fix. However, the past few visits here left something to be desired. Customer service is usually good, but the food has been of poor quality. For example, soggy tortillas and hard beans. My husband I ordered online tonight for pickup. There were hard black beans in my tacos and I had to constantly spit some of them out because they weren’t cooked properly. The chips (which we ordered with Guac) were stale. I understand we ordered for pickup at 8 pm, closer to closing, but that’s not an excuse for crappy sides for which I’m paying over $ 3. Also, my husband and I picked up our order 2 minutes early and live only 7 minutes from the location. My food was soggy and everything was cold, as if it has been sitting there for awhile. Again, I don’t expect the best quality, but I felt like I paid Chipotle prices for Taco Bell quality. Unless I’m desperate, I doubt I’ll be back at this Chipotle location.

I’ve been coming here awhile now, and I have never had an issue, ever. I usually order the steak bowl every time, sometimes I have the chicken burrito.
The food here is always awesome and the staff is always nice and engaging. The tables are almost always clean as well as the drink station.
There’s a pretty decent amount of seating, including outdoor seating; most is shaded.
You can expect to pay about 20 $ for only 2 people there, and that’s including fountain drinks.
There’s always good music playing too. Sadly there’s only a couple booths, but those are mainly for a group.
So come here with friends, family or just you for lunch. Love this place!

Love Chipotle. Despise this location with a passion. Come here all the time as its close to home, and tonight was the final straw. The one star review is strictly for this location and its service:
–On numerous occasions they are out of ingredients. Tonight they were out of steak, chicken and salsa. Honestly Management, I can understand a delay on cooking the meat but just not having salsa and then skimping on all the other sides as people are trying to compensate for no salsa — WTF? Get it together. I’ll drive the distance to the 4^th street location just so I know that I can get what I want in my bowl. They don’t pull any of that «we are out» bull, there.
–they FINALLY took the chick off the burrito rolling station who would take at least 2 attempts to roll a burrito. Felt really bad for the guy in front of us last time, as every new tortilla attempt she made caused the slop inside to fall out more and more.
–we always feel like there are employees or employees’ friends in there hanging out, as they are constantly chit chatting and holding up the line.
So sad, since every other Chipotle franchise rocks. This location is a pathetic representation of the company brand.

I mean, how can you NOT like chipotle?
Located at Parkside Mall, this chipotle is like any other… consistent, quick and efficient and very friendly employees.
Even on a busy lunch day, the line moves really quickly.
My go to is the veggie bowl topped with guacamole. Wonderful, not terrible for you, and filling.